It has become comical to watch how this company operates internally. First, the way that we use our own products fly in the face of everything we tell customers. Use of the CRM is a disaster, analytics are a guessing game and a tool like Tableau is basically inoperable for a vast majority of sellers. Completely hypocritical environment. Second, the sales culture has become completely unrecognizable. The amount of mandates or metrics being pushed down to direct sellers shows a complete lack of understanding from leadership of what the day to day looks like for their sellers. We are asked to spend up to half our week filling out reports, redundantly logging activity, or doing training to compensate for upper management's poor hiring or inability (or unwillingness) to coach sellers. Third, hope that you never have any system issue, need an unconventional approval, or want to just talk through an issue your having with a deal/system/etc. You will be put into the self-service loop from hell that takes weeks and months to get resolutions. During this process you will likely have a lot of support from your direct manager but you can fully expect that upper management and internal ops teams will be completely unhelpful and send you numerous knowledge base articles that do not resolve your issue. Lastly, fully expect to have an issue with compensation. I have been at Salesforce for 3+ years and have had 1 major (and several minor) compensation issues surrounding commissions each year. These were issues that were far outside of my control and ultimately each time resulted in me not being paid the full commission is was owed, not being paid close to on time, or being wrongfully clawed back. And once again, don't expect much help from anyone from operations beyond a useless knowledge base article. If I could briefly some up the compensation operations of Salesforce in one word it would be "disaster".
