Good for a first job? - Guest Service Expert Smashburger Employee Review

3.0
Feb 4, 2019
Recommend
CEO approval
Business Outlook

Pros

Depending on the location, staff is really nice and sometimes your manager will give you free food.

Cons

Customers are really rude, don’t really understand that it isn’t fast food and can’t get your order out in time. Too many people scheduled for a slow day and under scheduled on days we need help the most. Girls (like me) are usually hired to work as GSE’s as the prettier and nicer you are the more you can sell, but it puts us in a weird position to get harassed by customers and can’t do anything about it.

Explore other reviews about Smashburger

5.0
Apr 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Everyone was friendly and had an overall nice environment.

Cons

I wouldn’t say there are any cons

1.0
Apr 6, 2026
Recommend
CEO approval
Business Outlook

Pros

There isn’t many pros about this company besides it helps you grow in a kitchen if trained properly.

Cons

Management is a joke, Teamwork is a joke. Manager’s will be on their phones while you’re only one cook in the back running everything and never offer to help and when they do it’s barely any. The higher ups will expect so much out of you and run you into the ground with work then wonder why you’re so burnt out. It doesn’t feel like a job but more like torture working here and that’s just a start of what goes on here.

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