Smashburger Reviews | Glassdoor

Smashburger Reviews

Updated November 9, 2017
371 reviews

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3.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Smashburger Co-founder and Chief Executive Officer Tom Ryan
Tom Ryan
35 Ratings

371 Employee Reviews

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Pros
  • Great food and the people are great (in 19 reviews)

  • It is a fast growing company, so the opportunities are there for those that have earned them (in 19 reviews)

Cons
  • Very difficult to manage work/life balance at the GM level (in 10 reviews)

  • pay rates too low for amount of work required (in 8 reviews)

More Pros and Cons

  1. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Tulsa, OK
    Current Employee - General Manager in Tulsa, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smashburger full-time (Less than a year)

    Pros

    exciting and delightful! the guest love the food! great systems with plenty of direction..

    Cons

    it's not for shy people. we are literally on stage, putting on a show, every day!

    Advice to Management

    keep going! You're doing great!


  2. "Shift leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smashburger full-time (More than a year)

    Pros

    Room to grow following great leaders

    Cons

    Under staffed so you more than one job at a time

    Advice to Management

    Hire people that want to work

  3. "Cook, Table waiter, Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member/Grill Cook in Eagan, MN
    Former Employee - Crew Member/Grill Cook in Eagan, MN
    Recommends
    Neutral Outlook

    I worked at Smashburger full-time (More than a year)

    Pros

    loves to work with costumer has great social ability's and loves over nights.

    Cons

    afternoon rushes can be really tough on the cooks, and closing is a lot of work and super messy.

    Advice to Management

    I am super eager to work here and will be really reliable considering i live right across the street, I promise to give my best efforts when working this job.


  4. "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Boise, ID
    Former Employee - Assistant Manager in Boise, ID
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Smashburger full-time (More than 3 years)

    Pros

    Hours and co-workers will work with schedule

    Cons

    Pay, management, corporate, no employee benefits lower down.

    Advice to Management

    Care about your cooks.


  5. "GSE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Gse in Blue Ash, OH
    Current Employee - Gse in Blue Ash, OH
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Smashburger part-time (More than a year)

    Pros

    You meet new and exciting people!

    Cons

    The managers can make the job more hectic than what it really is! All you have to do is read the screens!

    Advice to Management

    Stop yelling out everything and just train people to properly read the screens and train the cashier to read back orders to customers before sending them back to be made!


  6. "guest service expert"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Smashburger part-time

    Pros

    cashiering,bussing tables, stocking, dishwashing, making milkshakes

    Cons

    some rude customers, mopping, some coworkers were difficult to work with.


  7. "better off looking somewhere else unless you really wanna work your butt off"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Smashburger part-time

    Pros

    Some great people to work with

    Cons

    not enough people staffed even when you were constantly slammed day after day

  8. "Line Cook"

    StarStarStarStarStar
    Former Employee - Line Cook
    Former Employee - Line Cook

    I worked at Smashburger part-time

    Pros

    Worked with my schedule while I was still in school

    Cons

    Sometimes understaffed but overall a good work environment


  9. "Smashburger"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Smashburger full-time

    Pros

    Great food
    Great money
    Always busy so times goes

    Cons

    very ghetto environment
    customers and employees


  10. "Team Member"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Smashburger part-time

    Pros

    Great pace, fun environment to work in, work closely with management

    Cons

    Depending on franchise, difficult to move up in


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