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Smashburger Reviews
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Approve of CEO
Tom Ryan
58 Ratings
Pros
"Laid back environment, good food" (in 21 reviews)
"Great team, family atmosphere, great food" (in 21 reviews)
Cons
"Very difficult to manage work/life balance at the GM level" (in 10 reviews)
"Pay is not worth the amount of work and over time is mandatory" (in 9 reviews)
![Smashburger Logo]()
"Boh"
StarStarStarStarStarPros
The work environment was really inclusive
Cons
The orders can get hectic
Smashburger 2018-08-27 10:03 PDT![Smashburger Logo]()
"Long are the good times"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendNeutral OutlookApproves of CEOI have been working at Smashburger full-time (More than 8 years)
Pros
Still a handful of great people working for the company. Food is great, CEO and COO are well liked. Job is actually easy at any level if you are doing things the right way. Phenomenal training team from top down.
Cons
Culture is dead, no incentives beyond unrealistic bonus program. Attitude around time off is “tough cookies” and expected to run unrealistic labor and still deliver on guest satisfaction. Pay generally higher out of desperation, which leads to overpaid and under competent more than attracting good talent.
Advice to Management
Be realistic, invest in your people, bring the fun back to working for Smashburger and never underestimate the power of your people— many have been around too long only for their love of something that isn’t there anymore.
Smashburger 2018-11-17 22:30 PST![Smashburger Logo]()
"Assistant Manager"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookNo opinion of CEOI have been working at Smashburger full-time (More than a year)
Pros
Salary not competitive at all.
Cons
Not enough managers, managers constantly covering other stores.
Smashburger 2018-10-28 18:36 PDT![Smashburger Logo]()
"Hour problems"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookApproves of CEOI have been working at Smashburger part-time
Pros
The pay is pretty good, the team is great to work with, and it is a great job to work at for experience that is not to difficult yet not to easy
Cons
They have a lot of scheduling issues, often times where hours get cut and given to the managers making it not a good job to have if you have bills to pay
Advice to Management
work on scheduling, and hiring less people when they do not have enough hours for the people already working there
Smashburger 2018-09-27 23:47 PDT![Smashburger Logo]()
"Smash Burger employee"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsPositive OutlookI have been working at Smashburger full-time (More than 5 years)
Pros
Coworkers are great, flexible schedule
Cons
Short staff need to hire more employees
Smashburger 2018-09-20 15:00 PDT![Smashburger Logo]()
"Great"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsApproves of CEOI worked at Smashburger full-time
Pros
Good Co workers good place overall great
Cons
Rude customers rarely short notice to work on off days
Smashburger 2018-09-20 11:37 PDT![Smashburger Logo]()
"OK first job"
StarStarStarStarStarI worked at Smashburger part-time (Less than a year)
Pros
Variety of experiences, learn valuable skills in customer service, easy to get in touch with corporate
Cons
Incompetent/oft-shifting management that necessitated getting in touch with corporate in the first place
Smashburger 2018-10-01 21:00 PDT![Smashburger Logo]()
"Bad management"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
Doesn't RecommendPositive OutlookDisapproves of CEOI worked at Smashburger part-time (More than a year)
Pros
Great food, employees are nice people, managers are nice too
Cons
The management is terrible at staffing the restaurant. Employees are always understaffed, or are not briefed on new items.
Advice to Management
Allow budget to account for more employees to be on the floor at once.
Smashburger 2018-09-02 18:23 PDT![Smashburger Logo]()
"Working as a cashier was alright."
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
RecommendsNeutral OutlookNo opinion of CEOI worked at Smashburger part-time (Less than a year)
Pros
A great job for a teen
Cons
Coworkers, customers, location, pay and coworkers
Smashburger 2018-08-31 19:04 PDT![Smashburger Logo]()
"Lead grill cook"
StarStarStarStarStar- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I worked at Smashburger full-time (More than a year)
Pros
Free meals, flexible schedule if in school or have a second job
Cons
Terrible management and upper management
Smashburger 2018-08-27 23:58 PDT
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