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Smashburger Reviews
Updated Feb 6, 2023
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Found 709 of over 725 reviews
50% Recommend to a Friend
74% Approve of CEO
Found 708 of over 725 reviews
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Recommend to a Friend
Approve of CEO
Carl Bachmann
69 Ratings
Top Review Highlights by Sentiment
Pros
- "free food and the quick work pace kind of feels like a fun game that you have to complete" (in 17 reviews)
Cons
- "Not paid enough, upper management has no idea what’s going on with employees, management is bad in general." (in 13 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
Ratings by Demographics
This rating reflects the overall rating of Smashburger and is not affected by filters.
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- Former Employee★★★★★
Pros
positive vibes good employees great maneger
Cons
too far communication rude costermers
- Former Employee, less than 1 year★★★★★
Pros
Amazing food and was able to have free lunches.
Cons
Constant change in management which wasn't stable
- Former Employee, less than 1 year★★★★★
Good Environment
Jan 23, 2023 - Guest Service Expert in Maspeth, NYRecommendCEO ApprovalBusiness OutlookPros
The managers are understanding and friendly and the food is good.
Cons
It is short-staffed at times, it takes very long to cook customer's orders, too many items on the menu.
- Former Employee, less than 1 year★★★★★
Pros
A good menu and choices are better than fast food Burger drive-thrus.
Cons
It's more expensive than most people would realize and upper management is unrealistic and insulting.
- Current Employee★★★★★
Pros
its great its grand its better its cool
Cons
long hours long waits long lines lone service
- Current Employee, more than 1 year★★★★★
Pros
A very stressful environment, challenging but sometimes rewarding.
Cons
A lot of stuff to do very little time to do it.
Continue reading - Former Employee★★★★★
Pros
They are very professional, clean, Nd organized
Cons
I don’t feel like there’s anything cons
- Current Employee★★★★★
Pros
Busy - in the mall
Cons
No parking - short staffed
- Former Employee, more than 1 year★★★★★
Pros
1 free meal per 7hr shift up to $10 employees responsible for remaining balance after $10 when applicable. It was fun making puns with the word smash or smashing.
Cons
Always standing, must meet monthly training requirements through online business web portal. (It's usually a very long winded video that u have to take a quiz on after watching it) upper management is God awful. The wait staff tends to leave without foiling there cleaning duties in BOH as well as most of the prep for FOH that is also part of there job. Off clock employee discount is 10% off. Only pays minimum wage and they employ mostly younger staff so most of the staff is between the ages of 16-25 even with the cashiers needing to be 21+ as they surve alcohol. (Atleast they did when I worked for the company and at the location I worked at for over a 19months)
Continue reading - Former Employee, less than 1 year★★★★★
Needs better Advertising for bar increase
Jan 1, 2023 - Bartender/Server in New York, NYRecommendCEO ApprovalBusiness OutlookPros
* Great cocktails * hands on training if needed *employee discount on meals * high standards of cleanliness and food safety
Cons
*Many are unaware that Smashburger has a bar menu therefore only serving customers food orders and not making many drinks. *long hours * little break time
Continue reading
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Smashburger Reviews FAQs
Smashburger has an overall rating of 3.4 out of 5, based on over 725 reviews left anonymously by employees. 50% of employees would recommend working at Smashburger to a friend and 52% have a positive outlook for the business. This rating has been stable over the past 12 months.
50% of Smashburger employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Smashburger 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.4 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Smashburger to be career development, benefits, coworkers and the cons to be compensation, management.
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