Smashburger Reviews | Glassdoor

Smashburger Reviews

Updated May 24, 2017
321 reviews

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Full-time Part-time

3.4
Star Star Star Star Star
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Approve of CEO
Smashburger Co-founder and Chief Executive Officer Tom Ryan
Tom Ryan
17 Ratings

321 Employee Reviews

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Pros
  • It is a fast growing company, so the opportunities are there for those that have earned them (in 19 reviews)

  • It's fast paced but a lot of fun and the customers are great and you get free food each shift which is amazing since the food is fantastic (in 17 reviews)

Cons
  • Very difficult to manage work/life balance at the GM level (in 8 reviews)

  • pay rates too low for amount of work required (in 8 reviews)

More Pros and Cons

  1. "Restaurant Assistant Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Manager in Tulsa, OK
    Current Employee - Assistant Manager in Tulsa, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smashburger full-time (Less than a year)

    Pros

    Great pay
    Medical, vision and dental
    401k
    Free meals/discount
    Friendly management

    Cons

    The entire interview process could be a bit lengthy, but completely worth it!

    Advice to Management

    Keep up the great work!


  2. Helpful (1)

    "GSE/Certified Trainer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - GSE/Certified Trainer in Clifton, NJ
    Former Employee - GSE/Certified Trainer in Clifton, NJ
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Smashburger part-time (More than a year)

    Pros

    flexible hours, great pay, amazing opportunists

    Cons

    your time at work depends on who is managing. There should be a more clear consensus of what managers want to accomplish.


  3. Helpful (1)

    "General Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Minneapolis, MN
    Current Employee - General Manager in Minneapolis, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Smashburger full-time (More than 3 years)

    Pros

    Good Benefits, Great bonus plan in place, if you can achieve better results than previous quarters.

    Cons

    Very poor work/life balance. 50 hours required turns into 60 hours, sometimes more, if you're not one of the managers that just dips out during rushes (which I could never do to my team), Physically demanding, Lots of constant changes from higher departments, lack of consistency from District Managers, High turnover rate, Hard to meet labor matrix, Poor training in place for managers, Low pay rate for hourly employees.

    Advice to Management

    Take more time to find more competent managers to run the stores in this region. Find better District Managers and keep them! Too many changes, find a system that works and keep it, changing everything all the time gets old. More rewarding and recognizing can go a long way to keep quality people.


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  5. Helpful (2)

    "General Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Paterson, NJ
    Current Employee - General Manager in Paterson, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Smashburger full-time (More than a year)

    Pros

    Decent bonus program. Pay is competitive with similar concepts, but not for the amount of work

    Cons

    Horrible labor matrix. They just cut our labor hours more! Managers spend all there time in position; there is no time for any administrative duties. Upper management manages thru intimidation now. They have suspended matching funds to the 401 K. I think they are gutting the company to sell. They talk about great guest experience and serving quality products but it is just lip service. They have no concern about quality of life for any of there employees, only profit.

    Advice to Management

    Give labor hours back to run our restaurants. Give us back our matching funds for our401 K. Take better care of the people taking care of your restaurants, both managers and team members. Stop being so greedy


  6. Helpful (1)

    "Very good experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew in Edina, MN
    Former Employee - Crew in Edina, MN
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Smashburger part-time (Less than a year)

    Pros

    Good atmosphere. Easy hours. Good pay. Very nice work space. Located in a convenient spot. Good food. Easy rules to follow.

    Cons

    Some employees are rude. Sometimes you have to work under immense stress and pressure. Not enough sanitation in the restaurant.


  7. "Gse"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Gse in Aurora, CO
    Current Employee - Gse in Aurora, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Smashburger part-time (More than 3 years)

    Pros

    Flexible schedule higher starting pay multitasking tedious

    Cons

    Pay doesn't change, managers, expectations are set high and unattainable, people quite to often

    Advice to Management

    High from with in then bringing random people in to manage. Making sure store is up to date and not iPhones for busier stores, calling for help when stores are busy but not giving the store any help from upper management, giving rewards to employees for achievements, acknowledging the employees who work hard, please fix management so the can actually help the customer and employees as well


  8. Helpful (1)

    "General manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Denver, CO
    Former Employee - General Manager in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Smashburger full-time (More than 3 years)

    Pros

    At beginning there were hopes to grow with company, but as the company grows they began to loose their visions.

    Cons

    Poor upper management decisions on finding ways to lead the company. Profit investing company looking to grow the company to sell the concept to make the money. Isn't jolee bee suppose to buy 100% of options once reaching 1000 stores?

    Advice to Management

    Need to be firm on directions on operating the business. Tom Ryan's concept is great, but we can't seem to deliver it in operations. Not doing enough to keep quality managers on hand. Forgetting hospitality


  9. Helpful (1)

    "Employees matter too."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/Server in Frederick, MD
    Former Employee - Cashier/Server in Frederick, MD
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Smashburger full-time (More than a year)

    Pros

    Getting to try new food to make suggestion to customers. The people you meet.

    Cons

    A good majority of people are inconsiderate; co workers and customers can give the impression of being entitled. A lot of people in manager positions play favorites and were not work appropriate. Making others do most of the work while favorites and managers had unrelated conversations. Hours were not at all consistent (hard to create a life or raise children). Getting in trouble for answering customer questions that took over three minutes.

    Advice to Management

    The trainers for the store were great and really helpful. But the management at the store seems to be a hit or miss. More attention should be given to lower staff members ( who are overlooked) because the company can miss out on great people. Its seems some store managers only focusing on people who are favorites for the wrong reasons (and promote). Instead of ones who care about the service others receive and want to make a difference.


  10. "Smashburger"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Gse in Tulsa, OK
    Current Employee - Gse in Tulsa, OK
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Smashburger full-time (Less than a year)

    Pros

    Smashburger is an excellent first job. The management is amazing and it really is like a family there. All employees get a 50% discount on all food.

    Cons

    There isn't much room to advance or get far in the company. The pay isn't great and you don't always get the hours you may need.


  11. "Excited About the Future"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Smash has laid a great foundation to build on but hasn't grown to the point that anyone is just a "gear in the machine". At the support center its terrific to be in an environment where everyone knows their personal efforts directly impact the success of the company.

    Cons

    At the support center there are a lot of initiatives and goals that should yield terrific results but that creates a dynamic environment where change is the constant. I enjoy it but wouldn't recommend for someone that isn't looking for that sort of environment.

    Advice to Management

    Keep operations excellence the focus and hold tight to our values and culture as we continue to grow.


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