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    Smashburger Reviews

    Updated June 14, 2018
    395 reviews

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    Full-timePart-time
    3.0
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Smashburger Co-founder and Chief Executive Officer Tom Ryan
    Tom Ryan
    50 Ratings

    395 Employee Reviews

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    Pros

    • "Laid back environment, good food" (in 20 reviews)

    • "Great food and the people are great" (in 19 reviews)

    Cons

    • "Very difficult to manage work/life balance at the GM level" (in 10 reviews)

    • "Pay is not worth the amount of work and over time is mandatory" (in 9 reviews)

    More Pros and Cons

    1. "Cook, Table waiter, Cashier"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Crew Member/Grill Cook in Eagan, MN
      Former Employee - Crew Member/Grill Cook in Eagan, MN
      Recommends
      Neutral Outlook

      I worked at Smashburger full-time (More than a year)

      Pros

      loves to work with costumer has great social ability's and loves over nights.

      Cons

      afternoon rushes can be really tough on the cooks, and closing is a lot of work and super messy.

      Advice to Management

      I am super eager to work here and will be really reliable considering i live right across the street, I promise to give my best efforts when working this job.

    2. "Decent work place. Great company."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Shift Lead in Tucson, AZ
      Current Employee - Shift Lead in Tucson, AZ
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Smashburger full-time (Less than a year)

      Pros

      Flexible hours. Room for promotion. Evaluations are prompt and on time.

      Cons

      Lack of staffing. Call-offs and no shows at all time high. Training could be better.

      3. Join the Smashburger team
      See Our Latest Jobs

    3. "Cashier"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Raleigh, NC
      Former Employee - Anonymous Employee in Raleigh, NC
      Recommends
      Positive Outlook
      No opinion of CEO

      I worked at Smashburger part-time

      Pros

      Management kind of sucked. And one manager in particular was very flirty and jealous when other men would speak to females he was interested in.

      Cons

      Easy work, not too much of it either. Cool crew. Met new people everyday. Awesome burgersssss!

      Advice to Management

      Be wise in who you choose to hire. And listen to your employees.

    4. "Good company"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Assistant Store Manager
      Current Employee - Assistant Store Manager
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at Smashburger full-time (Less than a year)

      Pros

      Willing to work with employees. Management or team member

      Cons

      Frequently moved if you don't put your foot down.

    5. "General Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - General Manager in Denver, CO
      Former Employee - General Manager in Denver, CO
      Doesn't Recommend
      Negative Outlook
      Approves of CEO

      I worked at Smashburger full-time (More than 3 years)

      Pros

      Competitive wages. Attainable bonus structure.

      Cons

      High upper management turnover. Not easy to communicate with corporate office.

      Advice to Management

      Need to start training from the bottom line up.

    6. "Review"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      Pros

      They have a good product.

      Cons

      The need to increase customer service

    7. "Not Great"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      Approves of CEO

      I worked at Smashburger full-time

      Pros

      Good culture at the time. Although that seems to have tapered off some since I've left.

      Cons

      Not great working for this company. Needs some direction. They are getting better though.

      Advice to Management

      Reinvigorate the culture, get back to basics. Figure out the focus and stick with it for an extended period of time, instead of trying one thing, and only letting it simmer for a week.

    8. "General Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - General Manager in Saint Anthony, MN
      Former Employee - General Manager in Saint Anthony, MN
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Smashburger full-time (Less than a year)

      Pros

      Great team members. Attainable bonus structure. Competitive wages.

      Cons

      Too many hours. High GM turnover. Moved to multiple stores within several months. Rude upper management. Short staffing due to poor crew wages.

      Advice to Management

      Empower your General Managers to make decisions! Stop upper management micro managing.

    9. "Don’t do it"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Shift Leader
      Current Employee - Shift Leader
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at Smashburger part-time (Less than a year)

      Pros

      Free meal, competitive pay, easy to advance

      Cons

      It’s a mess. Management from District manager and down do not care about their employees. Seriously understaffed, and over worked. Often do not receive legal breaks. No matter how hard I work, I am only told what I do wrong. Leaving this place the moment I get a new job.

      Advice to Management

      Shut down

    10. "Manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Any Available in Louisville, KY
      Former Employee - Any Available in Louisville, KY
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Smashburger full-time (More than a year)

      Pros

      Flexible hours and really good food.

      Cons

      Egos and attitude around the work place

      Advice to Management

      I'm a fast learner. You don't have to slow walk me thru training.

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