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"Good food, enjoyed the people I worked with" (in 22 reviews)
"Great team, family atmosphere, great food" (in 21 reviews)
"Very difficult to manage work/life balance at the GM level" (in 10 reviews)
"Pay is not worth the amount of work and over time is mandatory" (in 9 reviews)
Pros
The work environment was really inclusive
Cons
The orders can get hectic
I worked at Smashburger full-time (More than a year)
Pros
Compliments on food, satisfied customers
Cons
Sometimes understaffed, other employees calling in
Advice to Management
Pay a little more attention to your employees
I have been working at Smashburger part-time (Less than a year)
Pros
Depending on the location, staff is really nice and sometimes your manager will give you free food.
Cons
Customers are really rude, don’t really understand that it isn’t fast food and can’t get your order out in time.
Too many people scheduled for a slow day and under scheduled on days we need help the most.
Girls (like me) are usually hired to work as GSE’s as the prettier and nicer you are the more you can sell, but it puts us in a weird position to get harassed by customers and can’t do anything about it.
Advice to Management
Learn to properly schedule. When it comes to getting harassed by older creepy men, give us the option of refusing service it puts us and younger gse’s at risk sometimes.
I have been working at Smashburger part-time (Less than a year)
Pros
It is a great job while you are in college
Cons
It is very fast paced
Advice to Management
Offer bonuses (however small) based on performance
I worked at Smashburger part-time (Less than a year)
Pros
Easy job. Flexible hours. Enough said.
Cons
No tips. Poor scheduling management.
Pros
fun work place environment
Cons
not enough pay for hours
I worked at Smashburger part-time (More than a year)
Pros
Coworkers were nice, easy closing
Cons
Not enough hours per week
I have been working at Smashburger part-time
Pros
Easy job, not too hard for anyone
Cons
Mgr is horrible and has no structure
Advice to Management
Replace mgr
I have been working at Smashburger part-time (Less than a year)
Pros
really good benefits and nice staff
Cons
you never know when you’re working
Advice to Management
fix the scheduling/communication issue
I worked at Smashburger part-time (Less than a year)
Pros
- if you work hard, managers will give you promotions
- food is truly is good and you will be proud of the food quality (compared to other fast dining options)
- the guest services work is rather easy
Cons
- while you may be promoted, your leadership may "forget" to give you an hourly increase
- okay pay (doesn't stand out in industry)
- no tips
Advice to Management
obviously there is a spectrum of good to bad managers but make sure you are a good branch. It shows in your numbers.
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Smashburger Response
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