Smashburger Reviews | Glassdoor

Smashburger Reviews

Updated November 17, 2018
419 reviews

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2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Smashburger Co-founder and Chief Executive Officer Tom Ryan
Tom Ryan
58 Ratings

Employee Reviews

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Pros
  • "Laid back environment, good food" (in 21 reviews)

  • "Great team, family atmosphere, great food" (in 21 reviews)

Cons
  • "Very difficult to manage work/life balance at the GM level" (in 10 reviews)

  • "Pay is not worth the amount of work and over time is mandatory" (in 9 reviews)

More Pros and Cons

  1. "Boh"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The work environment was really inclusive

    Cons

    The orders can get hectic


  2. "Long are the good times"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Smashburger full-time (More than 8 years)

    Pros

    Still a handful of great people working for the company. Food is great, CEO and COO are well liked. Job is actually easy at any level if you are doing things the right way. Phenomenal training team from top down.

    Cons

    Culture is dead, no incentives beyond unrealistic bonus program. Attitude around time off is “tough cookies” and expected to run unrealistic labor and still deliver on guest satisfaction. Pay generally higher out of desperation, which leads to overpaid and under competent more than attracting good talent.

    Advice to Management

    Be realistic, invest in your people, bring the fun back to working for Smashburger and never underestimate the power of your people— many have been around too long only for their love of something that isn’t there anymore.

  3. "Assistant Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Smashburger full-time (More than a year)

    Pros

    Salary not competitive at all.

    Cons

    Not enough managers, managers constantly covering other stores.


  4. "Hour problems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smashburger part-time

    Pros

    The pay is pretty good, the team is great to work with, and it is a great job to work at for experience that is not to difficult yet not to easy

    Cons

    They have a lot of scheduling issues, often times where hours get cut and given to the managers making it not a good job to have if you have bills to pay

    Advice to Management

    work on scheduling, and hiring less people when they do not have enough hours for the people already working there


  5. "Smash Burger employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Leader in San Diego, CA
    Current Employee - Shift Leader in San Diego, CA
    Recommends
    Positive Outlook

    I have been working at Smashburger full-time (More than 5 years)

    Pros

    Coworkers are great, flexible schedule

    Cons

    Short staff need to hire more employees


  6. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Smashburger full-time

    Pros

    Good Co workers good place overall great

    Cons

    Rude customers rarely short notice to work on off days


  7. "OK first job"

    StarStarStarStarStar
    Former Employee - Guest Service Expert
    Former Employee - Guest Service Expert

    I worked at Smashburger part-time (Less than a year)

    Pros

    Variety of experiences, learn valuable skills in customer service, easy to get in touch with corporate

    Cons

    Incompetent/oft-shifting management that necessitated getting in touch with corporate in the first place

  8. "Bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Expert in Houston, TX
    Former Employee - Guest Service Expert in Houston, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Smashburger part-time (More than a year)

    Pros

    Great food, employees are nice people, managers are nice too

    Cons

    The management is terrible at staffing the restaurant. Employees are always understaffed, or are not briefed on new items.

    Advice to Management

    Allow budget to account for more employees to be on the floor at once.


  9. "Working as a cashier was alright."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Hicksville, NY
    Former Employee - Cashier in Hicksville, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Smashburger part-time (Less than a year)

    Pros

    A great job for a teen

    Cons

    Coworkers, customers, location, pay and coworkers


  10. "Lead grill cook"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member/Grill Cook in San Diego, CA
    Former Employee - Crew Member/Grill Cook in San Diego, CA

    I worked at Smashburger full-time (More than a year)

    Pros

    Free meals, flexible schedule if in school or have a second job

    Cons

    Terrible management and upper management