Smashburger Reviews | Glassdoor

Smashburger Reviews

Updated September 20, 2018
416 reviews

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2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Smashburger Co-founder and Chief Executive Officer Tom Ryan
Tom Ryan
56 Ratings

416 Employee Reviews

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Pros
  • "Laid back environment, good food" (in 21 reviews)

  • "Great team, family atmosphere, great food" (in 21 reviews)

Cons
  • "Very difficult to manage work/life balance at the GM level" (in 10 reviews)

  • "Pay is not worth the amount of work and over time is mandatory" (in 9 reviews)

More Pros and Cons

  1. "Cook and such"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Smashburger full-time

    Pros

    flexible schedule , cool people to work with

    Cons

    Not everyone does there job, leadership can be spotty


  2. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Smashburger full-time

    Pros

    Good Co workers good place overall great

    Cons

    Rude customers rarely short notice to work on off days

  3. "Smash Burger employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Leader in San Diego, CA
    Current Employee - Shift Leader in San Diego, CA
    Recommends
    Positive Outlook

    I have been working at Smashburger full-time (More than 5 years)

    Pros

    Coworkers are great, flexible schedule

    Cons

    Short staff need to hire more employees


  4. "Bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Guest Service Expert in Houston, TX
    Former Employee - Guest Service Expert in Houston, TX
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Smashburger part-time (More than a year)

    Pros

    Great food, employees are nice people, managers are nice too

    Cons

    The management is terrible at staffing the restaurant. Employees are always understaffed, or are not briefed on new items.

    Advice to Management

    Allow budget to account for more employees to be on the floor at once.


  5. "Working as a cashier was alright."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Hicksville, NY
    Former Employee - Cashier in Hicksville, NY
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Smashburger part-time (Less than a year)

    Pros

    A great job for a teen

    Cons

    Coworkers, customers, location, pay and coworkers


  6. "Boh"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The work environment was really inclusive

    Cons

    The orders can get hectic


  7. "Lead grill cook"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member/Grill Cook in San Diego, CA
    Former Employee - Crew Member/Grill Cook in San Diego, CA

    I worked at Smashburger full-time (More than a year)

    Pros

    Free meals, flexible schedule if in school or have a second job

    Cons

    Terrible management and upper management

  8. "Shift Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Manager in Phoenix, AZ
    Former Employee - Shift Manager in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Smashburger full-time (More than a year)

    Pros

    Free/discounted food
    Fast paced environment

    Cons

    Awful management-specifically upper level
    So much favoritism in every store I worked in
    Management team never took me seriously
    Pay is just not good enough for how badly this company will screw you over
    I was sexually harassed for the entirety of my position in leadership as well as just harassed
    Such a high turnover
    Constantly understaffed-I always did 3 people’s jobs at once
    Just a hostile/stressful/lazy work environment

    I WOULD NOT RECOMMEND THIS PLACE TO ANYONE

    Advice to Management

    Take care of your employees


  9. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Centerville, OH
    Former Employee - Assistant Manager in Centerville, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Smashburger full-time (More than a year)

    Pros

    Great team, family atmosphere, great food

    Cons

    Not enough hours or money


  10. "Franchise"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Assistant Manager
    Current Employee - Assistant Manager
    Recommends
    Positive Outlook

    I have been working at Smashburger full-time (More than a year)

    Pros

    Its not a typical burger joint

    Cons

    Management changes consistently and constant updates


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