Smashburger Reviews | Glassdoor

Smashburger Reviews

Updated February 8, 2019
431 reviews

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2.8
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Smashburger Co-founder and Chief Executive Officer Tom Ryan
Tom Ryan
60 Ratings

Employee Reviews

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Pros
  • "Good food, enjoyed the people I worked with" (in 22 reviews)

  • "Great team, family atmosphere, great food" (in 21 reviews)

Cons
  • "Very difficult to manage work/life balance at the GM level" (in 10 reviews)

  • "Pay is not worth the amount of work and over time is mandatory" (in 9 reviews)

More Pros and Cons

  1. "Boh"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The work environment was really inclusive

    Cons

    The orders can get hectic


  2. "Great service, awesome food"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Line Cook in Fort Bliss, TX
    Former Employee - Line Cook in Fort Bliss, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Smashburger full-time (More than a year)

    Pros

    Compliments on food, satisfied customers

    Cons

    Sometimes understaffed, other employees calling in

    Advice to Management

    Pay a little more attention to your employees

  3. "Good for a first job?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Guest Service Expert in Phoenix, AZ
    Current Employee - Guest Service Expert in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Smashburger part-time (Less than a year)

    Pros

    Depending on the location, staff is really nice and sometimes your manager will give you free food.

    Cons

    Customers are really rude, don’t really understand that it isn’t fast food and can’t get your order out in time.
    Too many people scheduled for a slow day and under scheduled on days we need help the most.
    Girls (like me) are usually hired to work as GSE’s as the prettier and nicer you are the more you can sell, but it puts us in a weird position to get harassed by customers and can’t do anything about it.

    Advice to Management

    Learn to properly schedule. When it comes to getting harassed by older creepy men, give us the option of refusing service it puts us and younger gse’s at risk sometimes.


  4. "Very team-oriented company. Best quality burgers in Los Angeles"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cook in Redondo Beach, CA
    Current Employee - Cook in Redondo Beach, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Smashburger part-time (Less than a year)

    Pros

    It is a great job while you are in college

    Cons

    It is very fast paced

    Advice to Management

    Offer bonuses (however small) based on performance


  5. "Mis-managed, inadequately staffed. overall okay."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front of House Staff in San Francisco, CA
    Former Employee - Front of House Staff in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Smashburger part-time (Less than a year)

    Pros

    Easy job. Flexible hours. Enough said.

    Cons

    No tips. Poor scheduling management.


  6. "okay job"

    StarStarStarStarStar
    Former Employee - Cook
    Former Employee - Cook

    Pros

    fun work place environment

    Cons

    not enough pay for hours


  7. "Friendly staff and good management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier/FOH in Spring, TX
    Former Employee - Cashier/FOH in Spring, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Smashburger part-time (More than a year)

    Pros

    Coworkers were nice, easy closing

    Cons

    Not enough hours per week

  8. "Circus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Gse
    Current Employee - Gse
    Recommends

    I have been working at Smashburger part-time

    Pros

    Easy job, not too hard for anyone

    Cons

    Mgr is horrible and has no structure

    Advice to Management

    Replace mgr


  9. "Ok job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Crew Member in Tallahassee, FL
    Current Employee - Crew Member in Tallahassee, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Smashburger part-time (Less than a year)

    Pros

    really good benefits and nice staff

    Cons

    you never know when you’re working

    Advice to Management

    fix the scheduling/communication issue


  10. "Great Place to take leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Trainer and Manager
    Former Employee - Trainer and Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Smashburger part-time (Less than a year)

    Pros

    - if you work hard, managers will give you promotions
    - food is truly is good and you will be proud of the food quality (compared to other fast dining options)
    - the guest services work is rather easy

    Cons

    - while you may be promoted, your leadership may "forget" to give you an hourly increase
    - okay pay (doesn't stand out in industry)
    - no tips

    Advice to Management

    obviously there is a spectrum of good to bad managers but make sure you are a good branch. It shows in your numbers.