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    Smashburger Reviews

    Updated February 8, 2019
    431 reviews

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    2.8
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    Smashburger Co-founder and Chief Executive Officer Tom Ryan
    Tom Ryan
    60 Ratings

    Employee Reviews

    Sort: PopularRatingDate
    Pros

    • "Good food, enjoyed the people I worked with" (in 22 reviews)

    • "Great team, family atmosphere, great food" (in 21 reviews)

    Cons

    • "Very difficult to manage work/life balance at the GM level" (in 10 reviews)

    • "Pay is not worth the amount of work and over time is mandatory" (in 9 reviews)

    More Pros and Cons

    1. "Boh"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee

      Pros

      The work environment was really inclusive

      Cons

      The orders can get hectic

    2. "Great service, awesome food"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Line Cook in Fort Bliss, TX
      Former Employee - Line Cook in Fort Bliss, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Smashburger full-time (More than a year)

      Pros

      Compliments on food, satisfied customers

      Cons

      Sometimes understaffed, other employees calling in

      Advice to Management

      Pay a little more attention to your employees

      3. Join the Smashburger team
      See Our Latest Jobs

    3. "Good for a first job?"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Guest Service Expert in Phoenix, AZ
      Current Employee - Guest Service Expert in Phoenix, AZ
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I have been working at Smashburger part-time (Less than a year)

      Pros

      Depending on the location, staff is really nice and sometimes your manager will give you free food.

      Cons

      Customers are really rude, don’t really understand that it isn’t fast food and can’t get your order out in time.
      Too many people scheduled for a slow day and under scheduled on days we need help the most.
      Girls (like me) are usually hired to work as GSE’s as the prettier and nicer you are the more you can sell, but it puts us in a weird position to get harassed by customers and can’t do anything about it.

      Advice to Management

      Learn to properly schedule. When it comes to getting harassed by older creepy men, give us the option of refusing service it puts us and younger gse’s at risk sometimes.

    4. "Very team-oriented company. Best quality burgers in Los Angeles"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Cook in Redondo Beach, CA
      Current Employee - Cook in Redondo Beach, CA
      Recommends
      Positive Outlook
      No opinion of CEO

      I have been working at Smashburger part-time (Less than a year)

      Pros

      It is a great job while you are in college

      Cons

      It is very fast paced

      Advice to Management

      Offer bonuses (however small) based on performance

    5. "Mis-managed, inadequately staffed. overall okay."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Front of House Staff in San Francisco, CA
      Former Employee - Front of House Staff in San Francisco, CA
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Smashburger part-time (Less than a year)

      Pros

      Easy job. Flexible hours. Enough said.

      Cons

      No tips. Poor scheduling management.

    6. "okay job"

      StarStarStarStarStar
      Former Employee - Cook
      Former Employee - Cook

      Pros

      fun work place environment

      Cons

      not enough pay for hours

    7. "Friendly staff and good management"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Cashier/FOH in Spring, TX
      Former Employee - Cashier/FOH in Spring, TX
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Smashburger part-time (More than a year)

      Pros

      Coworkers were nice, easy closing

      Cons

      Not enough hours per week

    8. "Circus"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Gse
      Current Employee - Gse
      Recommends

      I have been working at Smashburger part-time

      Pros

      Easy job, not too hard for anyone

      Cons

      Mgr is horrible and has no structure

      Advice to Management

      Replace mgr

    9. "Ok job"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Crew Member in Tallahassee, FL
      Current Employee - Crew Member in Tallahassee, FL
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at Smashburger part-time (Less than a year)

      Pros

      really good benefits and nice staff

      Cons

      you never know when you’re working

      Advice to Management

      fix the scheduling/communication issue

    10. "Great Place to take leadership"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Trainer and Manager
      Former Employee - Trainer and Manager
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at Smashburger part-time (Less than a year)

      Pros

      - if you work hard, managers will give you promotions
      - food is truly is good and you will be proud of the food quality (compared to other fast dining options)
      - the guest services work is rather easy

      Cons

      - while you may be promoted, your leadership may "forget" to give you an hourly increase
      - okay pay (doesn't stand out in industry)
      - no tips

      Advice to Management

      obviously there is a spectrum of good to bad managers but make sure you are a good branch. It shows in your numbers.