Smashburger Reviews | Glassdoor

Smashburger Reviews

Updated June 14, 2018
395 reviews

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3.0
StarStarStarStarStar
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Approve of CEO
Smashburger Co-founder and Chief Executive Officer Tom Ryan
Tom Ryan
50 Ratings

395 Employee Reviews

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Pros
  • "Laid back environment, good food" (in 20 reviews)

  • "Great food and the people are great" (in 19 reviews)

Cons
  • "Very difficult to manage work/life balance at the GM level" (in 10 reviews)

  • "Pay is not worth the amount of work and over time is mandatory" (in 9 reviews)

More Pros and Cons

  1. "Cook, Table waiter, Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Member/Grill Cook in Eagan, MN
    Former Employee - Crew Member/Grill Cook in Eagan, MN
    Recommends
    Neutral Outlook

    I worked at Smashburger full-time (More than a year)

    Pros

    loves to work with costumer has great social ability's and loves over nights.

    Cons

    afternoon rushes can be really tough on the cooks, and closing is a lot of work and super messy.

    Advice to Management

    I am super eager to work here and will be really reliable considering i live right across the street, I promise to give my best efforts when working this job.


  2. "Decent work place. Great company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Lead in Tucson, AZ
    Current Employee - Shift Lead in Tucson, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Smashburger full-time (Less than a year)

    Pros

    Flexible hours. Room for promotion. Evaluations are prompt and on time.

    Cons

    Lack of staffing. Call-offs and no shows at all time high. Training could be better.

  3. "Cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Smashburger part-time

    Pros

    Management kind of sucked. And one manager in particular was very flirty and jealous when other men would speak to females he was interested in.

    Cons

    Easy work, not too much of it either. Cool crew. Met new people everyday. Awesome burgersssss!

    Advice to Management

    Be wise in who you choose to hire. And listen to your employees.


  4. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Smashburger full-time (Less than a year)

    Pros

    Willing to work with employees. Management or team member

    Cons

    Frequently moved if you don't put your foot down.


  5. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Denver, CO
    Former Employee - General Manager in Denver, CO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Smashburger full-time (More than 3 years)

    Pros

    Competitive wages. Attainable bonus structure.

    Cons

    High upper management turnover. Not easy to communicate with corporate office.

    Advice to Management

    Need to start training from the bottom line up.


  6. "Review"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    They have a good product.

    Cons

    The need to increase customer service


  7. "Not Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Smashburger full-time

    Pros

    Good culture at the time. Although that seems to have tapered off some since I've left.

    Cons

    Not great working for this company. Needs some direction. They are getting better though.

    Advice to Management

    Reinvigorate the culture, get back to basics. Figure out the focus and stick with it for an extended period of time, instead of trying one thing, and only letting it simmer for a week.

  8. "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Saint Anthony, MN
    Former Employee - General Manager in Saint Anthony, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Smashburger full-time (Less than a year)

    Pros

    Great team members. Attainable bonus structure. Competitive wages.

    Cons

    Too many hours. High GM turnover. Moved to multiple stores within several months. Rude upper management. Short staffing due to poor crew wages.

    Advice to Management

    Empower your General Managers to make decisions! Stop upper management micro managing.


  9. "Don’t do it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Leader
    Current Employee - Shift Leader
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Smashburger part-time (Less than a year)

    Pros

    Free meal, competitive pay, easy to advance

    Cons

    It’s a mess. Management from District manager and down do not care about their employees. Seriously understaffed, and over worked. Often do not receive legal breaks. No matter how hard I work, I am only told what I do wrong. Leaving this place the moment I get a new job.

    Advice to Management

    Shut down


  10. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Any Available in Louisville, KY
    Former Employee - Any Available in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Smashburger full-time (More than a year)

    Pros

    Flexible hours and really good food.

    Cons

    Egos and attitude around the work place

    Advice to Management

    I'm a fast learner. You don't have to slow walk me thru training.


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