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Smashburger

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Smashburger

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Smashburger Reviews

Updated Feb 6, 2023

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Found 709 of over 725 reviews
3.4
50% Recommend to a Friend
Smashburger President   Carl Bachmann
74% Approve of CEO

Found 708 of over 725 reviews

3.4
50%
Recommend to a Friend
74%
Approve of CEO
Smashburger President   Carl Bachmann
Carl Bachmann
69 Ratings

Top Review Highlights by Sentiment

Pros
  • "Great people and lots of fun(in 38 reviews)
  • "Flexible hours while in school(in 21 reviews)
  • "Most coworkers are fun to work with and make shifts go by quickly.(in 21 reviews)
  • "Some great staff, you get on well as you know how bad it is to work there.(in 18 reviews)
  • "free food and the quick work pace kind of feels like a fun game that you have to complete(in 17 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of Smashburger and is not affected by filters.

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  1. 5.0
    Former Employee

    smah

    Jan 11, 2023 - Cashier 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    positive vibes good employees great maneger

    Cons

    too far communication rude costermers

    Be the first to find this review helpful
  2. 3.0
    Former Employee, less than 1 year

    Mediocre Management

    Feb 6, 2023 - Cashier 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Amazing food and was able to have free lunches.

    Cons

    Constant change in management which wasn't stable

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  3. Join the Smashburger team
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  4. 5.0
    Former Employee, less than 1 year

    Good Environment

    Jan 23, 2023 - Guest Service Expert in Maspeth, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The managers are understanding and friendly and the food is good.

    Cons

    It is short-staffed at times, it takes very long to cook customer's orders, too many items on the menu.

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  5. 2.0
    Former Employee, less than 1 year

    Revolving crisis

    Feb 1, 2023 - General Manager in Boise, ID
    Recommend
    CEO Approval
    Business Outlook

    Pros

    A good menu and choices are better than fast food Burger drive-thrus.

    Cons

    It's more expensive than most people would realize and upper management is unrealistic and insulting.

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  6. 4.0
    Current Employee

    nfrklr

    Jan 16, 2023 - Cashier in Katy, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    its great its grand its better its cool

    Cons

    long hours long waits long lines lone service

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  7. 4.0
    Current Employee, more than 1 year

    Stressful environment

    Jan 13, 2023 - General Manager 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    A very stressful environment, challenging but sometimes rewarding.

    Cons

    A lot of stuff to do very little time to do it.

    Continue reading
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  8. 5.0
    Former Employee

    I loved it

    Jan 10, 2023 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They are very professional, clean, Nd organized

    Cons

    I don’t feel like there’s anything cons

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  9. 4.0
    Current Employee

    Good first job

    Jan 10, 2023 - Sales Associate/Cashier 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Busy - in the mall

    Cons

    No parking - short staffed

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  10. 2.0
    Former Employee, more than 1 year

    It depends on the location

    Jan 24, 2023 - Cook in Henderson, NV
    Recommend
    CEO Approval
    Business Outlook

    Pros

    1 free meal per 7hr shift up to $10 employees responsible for remaining balance after $10 when applicable. It was fun making puns with the word smash or smashing.

    Cons

    Always standing, must meet monthly training requirements through online business web portal. (It's usually a very long winded video that u have to take a quiz on after watching it) upper management is God awful. The wait staff tends to leave without foiling there cleaning duties in BOH as well as most of the prep for FOH that is also part of there job. Off clock employee discount is 10% off. Only pays minimum wage and they employ mostly younger staff so most of the staff is between the ages of 16-25 even with the cashiers needing to be 21+ as they surve alcohol. (Atleast they did when I worked for the company and at the location I worked at for over a 19months)

    Continue reading
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  11. 4.0
    Former Employee, less than 1 year

    Needs better Advertising for bar increase

    Jan 1, 2023 - Bartender/Server in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    * Great cocktails * hands on training if needed *employee discount on meals * high standards of cleanliness and food safety

    Cons

    *Many are unaware that Smashburger has a bar menu therefore only serving customers food orders and not making many drinks. *long hours * little break time

    Continue reading
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Viewing 1 - 10 of 708 Reviews
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Smashburger Reviews FAQs

Smashburger has an overall rating of 3.4 out of 5, based on over 725 reviews left anonymously by employees. 50% of employees would recommend working at Smashburger to a friend and 52% have a positive outlook for the business. This rating has been stable over the past 12 months.

According to anonymously submitted Glassdoor reviews, Smashburger employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Smashburger. This rating has improved by 2% over the last 12 months.

50% of Smashburger employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Smashburger 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.4 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Smashburger to be career development, benefits, coworkers and the cons to be compensation, management.

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Glassdoor has 725 Smashburger reviews submitted anonymously by Smashburger employees. Read employee reviews and ratings on Glassdoor to decide if Smashburger is right for you.