Training Program is a Failure - Territory Sales Representative Softchoice Employee Review

The training program that was newly implemented this year is a disaster. They hire 50 people every month, train them for a month on the basics of the tech (phase 1) and then get them started on phase 2 which is cold calling (if they’re a TSR) or administrative work (if they’re an ISAM or a CSR). Of the TSRs 2/3s leave on average per class as they’re not cut out for cold calling or because our managers are terrible. During phase 2 our managers are basically educators – teaching us about how to cold call and explaining the tech to us. But our managers are clearly NOT cut out do teach. One of them has never been a manager before and takes every question as an attack on him – extremely set in his ways and is not confident enough to accept questioning. The other manager is so negative all the time that you never want to even ask him a question. His management style seems to be “look, act, and respond in a pissed off enough manner and they won’t bother me again.” If you’re an ISAM (like my friend), things aren’t much better. The company hires account managers even when there’s no need for them – they’re trying to plan ahead. Trying to plan for the unplanned job vacancies that come up so they don’t have to hire people retroactively. But they’ve failed. These people spend months in limbo, doing a CSR’s job (administrative work) and getting paid a base salary (which is 75% of a CSR’s salary). What’s worse is that while they’re in this position, they regularly interview with managers so that when those managers do have an opening, they’ll hire the ISAM. So that job they applied for and got? They have to apply to it all over again.