RUN - Empty promises - Hard job with very low pay - RSA Sunrun Employee Review

1.0
Jan 10, 2019
Recommend
CEO approval
Business Outlook

Pros

Nothing so far. The company doesn´t offer the minimum to maintain you motivated.

Cons

Pay: The direct deposit comes one week later. Commissions are paid after 2 months. They don't give a sales report with your payroll. Pretty much is what they want to pay you. At the end of the month all the sales data is deleted. The floating holidays always float to their side. Even approved holidays will later won´t be approved. You will end up losing your holidays. They promised to pay double on black Friday. They didn't pay, even though the "promise" is in writing. Commute is very long. They don't give transportation flex account, or anything similar. They pay $15 hour, minimum wage in NY. The commute is 4-5 hours per day depending the store. That's 12 hours or more. You will be receiving less than $10 before tax. Nobody had more than 4 sales per month in all the time I worked for the company. They will deceptively advertise in Indeed that the income is over $5000 a month. They will tell you that you will work in a store closer to home. None of the stores are closer to anything. All the stores are located at the last station of the train, plus bus, plus walking. JFK airport is closer. Awful work environment: polluted air, no heating, no hot or cold water, insecure. Rampant sexual harassment, not only for women, for the males too. Latest hires lasted one day, three days, and one week. The company tolerates sexual harassment. They won't do anything if the complain comes from inside. Home Depot employees had to organize a revolt against a Sunrun employee to force SUNRUN to act. By policy phone use is forbidden, but you'll be calling customers all the time. The iPad provided by the company never works, you'll be using your phone as a hotspot. They won't reimburse you. Bad ethics are widespread in the company, sales teams call themselves snakes, sharks, and similar. Once you generate an opportunity, inside teams will create duplicates very shortly. Same lead will go to one team, then to other team and lastly to "business partners". Partners are usually one person with a website pretending to be a solar installation company. This is not only tolerated by management, it is encouraged. One unique house will show 4 or more "possible sales". There are thousands of business partners, only a handful have the State's certification to operate. They will falsely advertise the solar benefits, monthly pay and details about the solar installation. Customers complain in all stages. Most of them are not aware that they are signing for a 25 year agreement. Sunrun never solved any customer complaint I handed them from the stores.

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Pros

Company Culture Training Autonomy Great Pay

Cons

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1.0
Jul 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay per hour isn’t bad and you just kind of walk around the store and no one from the company will really check up on you besides whoever else is scheduled with you

Cons

Such a disorganized company. The stores you get sent too is based on your address I had put a different home address for personal reasons and explained I actually lived somewhere else said they’d made accommodations, they lied and didn’t even though they could’ve. They change their standards whenever they want I got fired because of a requirement they changed mid employment, I was making the requirements that was told to me when I first got hired but after a month they decided to change it and let me go the same day because I “wasn’t meeting that requirement” when it literally was just made up. So many pointless meetings everyday where they just repeat the same stuff everyday. The only successful people at this position are people who constantly harass customers in the store and so many people would get banned from certain stores due to complaints but the company will not punish them or anything if anything they almost encourage this behavior. Do not work for this company they’re a scam. They say they offer a “rate reduction” program to homeowners but it isn’t, they just want to get people trapped in a long contract for years that they just keep raising prices. They are not an honest company. The hours are terrible it is mandatory that you work every weekend and they make it a huge deal if you try to take it out saying you can get written up for it.

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