Sunrun Reviews | Glassdoor

Sunrun Reviews

Updated January 14, 2019
482 reviews

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3.0
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Lynn Jurich
295 Ratings

Employee Reviews

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Pros
Cons
  • "Work life balance is a challenge" (in 16 reviews)

  • "Many in upper management were retained from REC days and they are archaic" (in 13 reviews)

More Pros and Cons

  1. Helpful (2)

    "Retail Solar Advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Weekends you get off at 6. The amount of money you make is up to you.

    Cons

    You have to talk to every single customer passing by


  2. "One of the best companies I've ever worked for barnone."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solar Advisor in Scottsdale, AZ
    Current Employee - Solar Advisor in Scottsdale, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Sunrun full-time (More than 3 years)

    Pros

    Awesome culture, great coworkers, uncapped commissions, most people freak out at their 1st commission check.

    Cons

    Things change daily. Always be ready.

    Advice to Management

    No more games & tickets. Just give that money to top daily performers.

  3. "Ok Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Sunrun full-time (Less than a year)

    Pros

    Good company to work . You have great work hours depending on the position you are employed as in the company.

    Cons

    Management needs to listen to its workers


  4. Helpful (3)

    "Need to listen to the phone reps"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Sunrun full-time (More than a year)

    Pros

    flex schedule,pay is always on time

    Cons

    Can get rude and angry customers on the phone who scream at you because they had told the csr to call back in the spring time but yet are still being called regardless,people saying they never requested anything to do with solar,same reps getting incentive pay basically every month instead of being more fair and just giving everyone a slight raise for their hard work.

    Advice to Management

    Give raises more frequent instead of incentive pay.You see basically the same people getting bonuses even though it's suppose to be a team effort.


  5. "Solar consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solar Consultant in Irvine, CA
    Former Employee - Solar Consultant in Irvine, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Sunrun full-time (Less than a year)

    Pros

    The hours can be flexible but they don’t like you taking time off.

    Cons

    They expect you to be in your phone 24/7 with no real downtime. They don’t give a sufficient ramp up period. It’s not always easy to get questions answered and the training is less than optimal. Be ready to train yourself. Unless you already are in the industry and know everything they don’t help you. They also play favorites when generating leads. For them it’s about quantity and not quality. They don’t really set you up for success. Plus if they let you go, be careful because they will try to do anything to avoid paying commissions owed to you.

    Advice to Management

    Be proactive in mentoring your employees. Don’t be a sayer and not a doer. If an employee tells you what they need a manager should want them to succeed and help them get there.


  6. "installer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Installer in Somerset, NJ
    Current Employee - Installer in Somerset, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sunrun full-time (More than a year)

    Pros

    great environment, a lot of hours, great benefits

    Cons

    hard to get promoted even when you learn whats required to get promoted

    Advice to Management

    promote installers to electricians that have learned the field


  7. Helpful (1)

    "Solid solar financier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Analyst in San Francisco, CA
    Former Employee - Business Analyst in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sunrun full-time (More than a year)

    Pros

    I was proud to work for a leader in this space.

    Cons

    Very masculine environment despite a female CEO. No psychological safety.

    Advice to Management

    None.

  8. Helpful (8)

    "Human being"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales
    Current Employee - Sales
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sunrun full-time (More than 5 years)

    Pros

    Compensation Potential. Bonuses, referrals, gas card company vehicles. Elite programs/Ski vacations/cruises COE. Open communication. Partnerships w/ Ambit, Comcast, and Costco, Amazon, Digital Channels, etc. make easy money. Referrals are easy if you are curious enough to learn how to make an impact. Promotions and Growth. Benefits. Per diem meals. Always something to do. Every hour is an adventure!

    Cons

    60hr plus work week, well, not really a Con if you are making money and love what your doing. But money is not everything. Many employees don’t know their full potential. Hypocrisy with the values is the biggest Con. (Pulse)This makes meetings loose value and work very difficult.
    Many in upper management were retained from REC days and they are archaic. Qualifications were not scrutinized the way they are today. They have not evolved with modern skill sets to drive the business forward.
    Digital marketing departments are a year behind and efficient logistical implementation of PV delivery through entire chain is way behind other modern successful models.
    Lack of strategic oversight at the VP level has led to a culture of compartmentalization at Director and Branch levels, resulting in high cancellations before PTO and counter effective intra-organizational communication. Many in my circle share similar notions.

    Advice to Management

    Make efforts to retain top talent, WE will leave. Please draft a policy against rampant malignant cronyism. VPs and Directors: go on ride alongs and consultations. Spend less time on meetings and more time executing. CEO: trim the old ways and revolutionize the culture and remain curious, please do not loose touch. Sever ties with stagnant partners and renegotiate terms with those who have a predictably fortunate future. Take the road less travelled, not the grand vision, but, acting with simple daily tasks of aggregate impact. Stockholders and investors : pay attention to the current state.


  9. Helpful (3)

    "Just a job would not recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care in Denver, CO
    Current Employee - Customer Care in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Sunrun full-time (More than a year)

    Pros

    it's a job and a check

    Cons

    Working for negative departments and processes

    Advice to Management

    Hire better qualified supervisors


  10. Helpful (1)

    "RUN - Empty promises - Hard job with very low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - RSA in New York, NY
    Current Employee - RSA in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Sunrun full-time (Less than a year)

    Pros

    Nothing so far.
    The company doesn´t offer the minimum to maintain you motivated.

    Cons

    Pay: The direct deposit comes one week later. Commissions are paid after 2 months.

    They don't give a sales report with your payroll. Pretty much is what they want to pay you.

    At the end of the month all the sales data is deleted.

    The floating holidays always float to their side. Even approved holidays will later won´t be approved. You will end up losing your holidays.

    They promised to pay double on black Friday. They didn't pay, even though the "promise" is in writing.

    Commute is very long. They don't give transportation flex account, or anything similar.

    They pay $15 hour, minimum wage in NY. The commute is 4-5 hours per day depending the store.

    That's 12 hours or more. You will be receiving less than $10 before tax.

    Nobody had more than 4 sales per month in all the time I worked for the company. They will deceptively advertise in Indeed that the income is over $5000 a month.

     They will tell you that you will work in a store closer to home.

    None of the stores are closer to anything. All the stores are located at the last station of the train, plus bus, plus walking. JFK airport is closer.

    Awful work environment: polluted air, no heating, no hot or cold water, insecure. Rampant sexual harassment, not only for women, for the males too.

    Latest hires lasted one day, three days, and one week.

    The company tolerates sexual harassment. They won't do anything if the complain comes from inside. Home Depot employees had to organize a revolt against a Sunrun employee to force SUNRUN to act.

    By policy phone use is forbidden, but you'll be calling customers all the time. The iPad provided by the company never works, you'll be using your phone as a hotspot. They won't reimburse you.

    Bad ethics are widespread in the company, sales teams call themselves snakes, sharks, and similar.

    Once you generate an opportunity, inside teams will create duplicates very shortly. Same lead will go to one team, then to other team and lastly to "business partners". Partners are usually one person with a website pretending to be a solar installation company. This is not only tolerated by management, it is encouraged. One unique house will show 4 or more "possible sales".

    There are thousands of business partners, only a handful have the State's certification to operate. They will falsely advertise the solar benefits, monthly pay and details about the solar installation.

    Customers complain in all stages. Most of them are not aware that they are signing for a 25 year agreement. Sunrun never solved any customer complaint I handed them from the stores.

    Advice to Management

    Sooner or later investors will realize that all the the future sales numbers are inflated.
    Change your predatory sales practices or you will sink.