Sunrun Reviews

Updated May 8, 2021

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3.6
63%
Recommend to a Friend
89%
Approve of CEO
Sunrun CEO  Lynn Jurich
Lynn Jurich
510 Ratings
Pros
  • "Good benefits make own schedule(in 31 reviews)

  • "Great Mission Statement & Company Culture w/ Great Benefits,(in 28 reviews)

  • Cons
  • "work life balance can be challenging(in 33 reviews)

  • "Only upper management is paid well - workers especially in the retail field paid extremely low(in 15 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 1 year
      Featured Review

      Good mission, great company culture

      Jul 4, 2020 - Retail Sales Advisor in Springfield, MA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Company places premium on employee satisfaction, good benefits, competitive pay, feel good about what we do.

      Cons

      If in sales, rejection and monthly goals are part of it.

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      1 person found this review helpful
    2. 5.0
      Current Employee, less than 1 year

      I love this job

      Mar 31, 2021 - Sales Representative in Sugar Land, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I get to make my own hours High paying commissions

      Cons

      Lots of driving Must be okay with being rejected Takes approximately 2 months to get paid

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    3. 1.0
      Former Employee, more than 1 year

      Dog eat dog culture - All about the numbers. (& Stock Price)

      May 6, 2021 - Shift Leader/RSS in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Ability to work remote SOME of the time. - Some autonomy and kudos from leadership - Some training and LIGHT mentoring/career promotion from management

      Cons

      - Run, as fast as you can, away from this company! You have a MILLION better options! - Little to zero upward growth and development; zero L&D to my knowledge - Employees just don't have a voice. Don't you dare bring even slight, minimal concerns to management. You will be eliminated. "Walking on pins and needles" environment - Entry-level employees never end up in a good spot/long-term employment with the company - Leadership is clearly lacking and simply lackadaisical. They have allowed the culture to descend into a "dog eat dog" mentality where every person is looking to rat one another out and find mistakes or flaws or missing pieces as to why there are gaps in their process. I feel it has turned into a mean, demeaning culture - There is almost no accountability for the managers. I have felt that people lie to cover up their mistakes - There is no protocol. No one knows exactly whose responsibility belongs to what person and who each task is assigned to - This is not a 40-hour per week role. Double-triple that.

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      1 person found this review helpful
    4. 1.0
      Former Employee, more than 1 year

      Bigger isn't always better!!!

      Apr 22, 2021 - Solar Consultant in Albuquerque, NM
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Base salary, car allowance, gas card, decent insurance

      Cons

      Worst customer service I've ever seen! They push how great they are and being the best in the industry because they're the biggest! Reality is, they don't care about the customer, every one is just a number, they refuse to use the correct racking for specific roof types, causing damage or failed installations. Trying to get ahold of anyone to help a client is basically impossible. Project Manager in one state, designers in a different state, engineering somewhere else and when you ask a question it gets passed all over the country until it goes away. They won't even take care of issues on their own employees systems that were suckered into buying their garbage. Solar is am amazing industry that is being ruined by greedy companies like sunrun.

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      2 people found this review helpful
    5. 2.0
      Current Employee, less than 1 year

      Filled with liars and money

      Mar 11, 2021 - Solar Sales Representative in San Diego, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      You have the potential to make a lot of money on commissions. I've met several people who have made over $1m in a year. More realistically, $100-300k a year if you put in time without even really honing your craft. The product is a really great product. The consumer really saves money with the Purchase Power Agreement with the only drawback being that they have solar panels on their roof now. You can sell the product knowing you're helping the customer.

      Cons

      They lie often. The staff tries to jump around your questions when you confront them on lies and split hairs about moral and ethical decisions and actions. If they purposely mislead employees and customers then they are flat out lying. The $4,000 bonus when entering the company, the $350 ipad purchase reimbursement (they require you to own an iPad and they claim other operating systems do not work with their sales system), and the $150 phone reimbursement are all lies. You CAN receive $4,000 over your first 8 weeks of you meet certain milestones, but it is not a bonus and that money "includes" the reimbursement. The sales managers teach sales representatives to mislead customers. At least one manager takes candid photos of customers without their knowledge to use for "training" purposes in classes with representatives and laughs at these customers openly. Almost all the sales tactics they teach are unethical. They openly encourage you to use half-truths in sales pitches and to manipulate customers.

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      6 people found this review helpful
    6. 1.0
      Former Employee, more than 3 years

      Southern Los Angeles Area is not good

      May 7, 2021 - Retail Sales Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      1. Great Benefits 2. Always an opening

      Cons

      1. These Current Management Team lacks INTEGRITY that is one of the core values of Sunrun. For Example: Taking Sales away from one RSA, (especially if they quit), and giving it to others. 2. The FSC’s lie constantly when they do not want to do a specific appointment. Due to not enough FSC’s hired for Region. 3. Not as good a yearly as they will coax you to be hired. The lie is about 20k more than you will get. Too much deception. 4. 2-3 RSA’s competing w each other in the same store. Newer people are upset when their Appointments are grabbed from them. Stop using RSA’s as your pawns.

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    7. 4.0
      Current Employee, less than 1 year

      Success brings boundless opportunity, mediocrity brings corporate misery.

      Apr 17, 2021 - Retail Sales Associate in San Antonio, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Career/income growth actively encouraged Enticing benefits Genuine effort invested at being human-centered

      Cons

      Management is luck-of-the-draw, what you get may be phenomenal or unbearable. Lead/sales tracking is comically convoluted until you keep your own records and are constantly vigilant at tracking the leads you generate. This makes verifying you are being paid correctly, which is based on others tracking things accurately, a significant burden. inconsistent training and instructions, oftening burdening those who seek clarification to document the instructions given from various trainings/meetings. Absolute lack of power or authority. -regularly being treated as a child is only tolerable knowing you have peers consistently earning over 10k/mo in commission who achieve this with an equal lack of power.

      1 person found this review helpful
    8. 5.0
      Current Employee, less than 1 year

      Great income for high performing sales reps

      Feb 25, 2021 - Field Sales Representative in Las Vegas, NV
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Uncapped commission, company provides you leads and you present and close. Commission structure is built for volume. If you are a top performer you will make more than 200k a year, the highest earners get close to 500k but there are not many of us.

      Cons

      Your work never leaves you alone ( you will be dealing with clients 24/7), micromanaging, constant pointless company meetings (15+ a week). You will need to be on top of your business and all your projects to make sure they don't get screwed up (meaning you will be managing 40-60 projects each month as they go through the process of being installed). You will work 60+ hours a week if you want to make serious money.

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      3 people found this review helpful
    9. 2.0
      Former Employee, less than 1 year

      Customer focused means get more customers but don't actually take care of them!!!

      Feb 15, 2021 - Residential Solar Sales in Albuquerque, NM
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Companies overall vision is great, also a great place to learn I you are new to solar. They pay a salary, car allowance, phone, tablet, laptop and a gas card.

      Cons

      Only use one type of racking for all roof types which ends up with a bad installation for the customer or cancelation which requires sales reps to pay back. Management is terrible, no communication, required to push a lease because it's better for the company but terrible for the customer. Company got too big too fast and stopped caring about individuals only sales numbers. They reward reps for more sales not actually completed installs. The throw as much crap on a wall and hope it sticks attitude is going to be the death of the company. Too many more negatives to list.

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      2 people found this review helpful
    10. 5.0
      Current Employee, more than 5 years

      Amazing benefits, pay, culture, mission

      Apr 22, 2021 - Senior Regional Sales Manager in Orange, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Sunrun is a bottom-up organization in terms of feedback and operation. Unlike other solar companies who pass down orders from HQ on constantly shifting directives. We manage to keep a strong and cohesive organization for salespeople despite the ever-changing solar industry.

      Cons

      We work hard and we work a lot.

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