Sunrun Reviews

Cons

You have to talk to every single customer passing by

Cons

Things change daily. Always be ready.

Cons

Management needs to listen to its workers

Cons

Can get rude and angry customers on the phone who scream at you because they had told the csr to call back in the spring time but yet are still being called regardless,people saying they never requested anything to do with solar,same reps getting incentive pay basically every month instead of being more fair and just giving everyone a slight raise for their hard work.

Cons

They expect you to be in your phone 24/7 with no real downtime. They don’t give a sufficient ramp up period. It’s not always easy to get questions answered and the training is less than optimal. Be ready to train yourself. Unless you already are in the industry and know everything they don’t help you. They also play favorites when generating leads. For them it’s about quantity and not quality. They don’t really set you up for success. Plus if they let you go, be careful because they will try to do anything to avoid paying commissions owed to you.

Cons

hard to get promoted even when you learn whats required to get promoted

Cons

Very masculine environment despite a female CEO. No psychological safety.

Cons

60hr plus work week, well, not really a Con if you are making money and love what your doing. But money is not everything. Many employees don’t know their full potential. Hypocrisy with the values is the biggest Con. (Pulse)This makes meetings loose value and work very difficult.
Many in upper management were retained from REC days and they are archaic. Qualifications were not scrutinized the way they are today. They have not evolved with modern skill sets to drive the business forward.
Digital marketing departments are a year behind and efficient logistical implementation of PV delivery through entire chain is way behind other modern successful models.
Lack of strategic oversight at the VP level has led to a culture of compartmentalization at Director and Branch levels, resulting in high cancellations before PTO and counter effective intra-organizational communication. Many in my circle share similar notions.

Cons

Working for negative departments and processes

Cons

Pay: The direct deposit comes one week later. Commissions are paid after 2 months.

They don't give a sales report with your payroll. Pretty much is what they want to pay you.

At the end of the month all the sales data is deleted.

The floating holidays always float to their side. Even approved holidays will later won´t be approved. You will end up losing your holidays.

They promised to pay double on black Friday. They didn't pay, even though the "promise" is in writing.

Commute is very long. They don't give transportation flex account, or anything similar.

They pay $15 hour, minimum wage in NY. The commute is 4-5 hours per day depending the store.

That's 12 hours or more. You will be receiving less than $10 before tax.

Nobody had more than 4 sales per month in all the time I worked for the company. They will deceptively advertise in Indeed that the income is over $5000 a month.

 They will tell you that you will work in a store closer to home.

None of the stores are closer to anything. All the stores are located at the last station of the train, plus bus, plus walking. JFK airport is closer.

Awful work environment: polluted air, no heating, no hot or cold water, insecure. Rampant sexual harassment, not only for women, for the males too.

Latest hires lasted one day, three days, and one week.

The company tolerates sexual harassment. They won't do anything if the complain comes from inside. Home Depot employees had to organize a revolt against a Sunrun employee to force SUNRUN to act.

By policy phone use is forbidden, but you'll be calling customers all the time. The iPad provided by the company never works, you'll be using your phone as a hotspot. They won't reimburse you.

Bad ethics are widespread in the company, sales teams call themselves snakes, sharks, and similar.

Once you generate an opportunity, inside teams will create duplicates very shortly. Same lead will go to one team, then to other team and lastly to "business partners". Partners are usually one person with a website pretending to be a solar installation company. This is not only tolerated by management, it is encouraged. One unique house will show 4 or more "possible sales".

There are thousands of business partners, only a handful have the State's certification to operate. They will falsely advertise the solar benefits, monthly pay and details about the solar installation.

Customers complain in all stages. Most of them are not aware that they are signing for a 25 year agreement. Sunrun never solved any customer complaint I handed them from the stores.