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      T-Mobile

      Engaged Employer

      T-Mobile reviews

      Good work-life balance, but no guarantee for advancement - Customer Service Representative T-Mobile Employee Review

      4.0
      Jun 11, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work life balance. Managers were invested in personal growth. Great pay.

      Cons

      Internal restructuring causes confusion and derails advancement paths. Has happened several times. Like any call center, the work is measured and bonuses rely heavily on adherence to metrics.

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      5.0
      Jun 18, 2026
      Rsm
      Recommend
      CEO approval
      Business Outlook

      Pros

      Always changing atmosphere no day is the same

      Cons

      Depending on leadership not a lot of recognition

      2.0
      Jun 24, 2026
      Retail store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Wireless service discount Decent vision insurance Co-workers

      Cons

      Leadership Scheduling Work/life balance Stress Broken everything - half of the tools and resources don’t work No room to grow your career anymore unless you suck up. If you’re blunt and honest you’ll be an outcast - they’ve fostered an environment where they only want cheerleaders. Constantly changing goal posts Frequent restructuring

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