Pros
pay is ok, benefits are good, cell phone discounts and employee plans are good, tuition reimbursement is easy to apply for and to get
Cons
quality standards are everchanging and subjective and at times impossible to meet. Other things are subjective as well. I am going to school as well as working. Sometimes the company is very supportive of me going to school and works to accomodate me other times it seems like they really careless and I must fight to get accomodations. T-mobile shifts what it values in customer service consistantly making it hard to keep good quality scores. Coaches seem to value hoopjumping and fakeness over sheer competance and professionalism. Its not a bad place to work, it has much of the same politics all customer service jobs have however, and at times I feel they would just rather replace you than help you advance and learn.