values and ideals versus reality - Customer Service Representative T-Mobile Employee Review

they have these values they try and say they live by, but too many people have their own objectives and hidden agenda and try and force their personal aspriation over the employee. they try and give fair compenations or rewards but due to their being performance based they have set up the employees to cheat on their metrics or cut short talk time at the expence of quality they do not recognize the quality they used to talk about as much as shaving a few secs off talk time "crt' to give the mployees a bonus to cutshort the cust experience