Open door policy- "open" door got slammed in my face - Customer Service Associate Walmart Employee Review

1.0
Sep 22, 2023
Recommend
CEO approval
Business Outlook

Pros

I have nothing good to say about working at Walmart. Job title and time peiod changed to ensure my privacy and protect me from retaliation

Cons

Open door policy -its not so open. It's not exclusive to a single store either. I had a problem with my direct manager, so I went over her head and used the open door policy to try to get resolution. I ended up fired at the end of my shift the same day. Then a week later they offer me my job back. They use this as a tactic to manipulate their employees because if you refuse ,it makes you ineligible for unemployment. Many people are then financially forced to return to the job until they can find a suitable replacement. This in my opinion is one of the strongest reasons why they don't want employees to form a union. Rated 1 star because I couldn't rate lower.

Explore other reviews about Walmart

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Enjoyed working there. Good managers.

Cons

Night shift can be a bit brutal though.

avatar
Walmart Response
2w
We are grateful you are part of the Walmart team and thank you for sharing this review.
5.0
Jun 2, 2015
Recommend
CEO approval
Business Outlook

Pros

Advancement opportunities, great at developing skills, great place to learn a skill and grow your resume, or grow with the company.

Cons

Understaffing issues negatively affects all parts of their business. However, Walmart has increased their minimum hourly rate with hopes to attract more committed employees, and retain better employees.

347
avatar
Walmart Response
4y
Thank you so very much for this review and advice. We value this and will be sharing with our leadership teams.
See reviews by: Helpful|Rating|Date|All