Wells Fargo's competitive advantage are their employees - Lead Teller Wells Fargo Employee Review

5.0
Dec 28, 2014
Recommend
CEO approval
Business Outlook

Pros

I have worked for Wells Fargo for almost two years. I started as a teller and moved to a lead teller position. Wells has an extensive and great training program. They invest in their employees. In my district, I see my district manager every week and it feels less like a huge corporate company and more like extended family. Wells has great benefits and great incentive plans. Sales goals have consistently been lowered every year. Wells is focusing more on ethics and customer service than sales. You can get promoted in less than a year, like I did, if you work hard, take the initiative and ask for help you will succeed. Sales are extremely easy to achieve. Customer service is wells number one priority. You need to be customer orientated. The branch is extremely fun and high energy makes people excited to come to work. In comparison to Chase or BOA, Wells is the way to go. They invest more time and money into their employees and care about their development.

Cons

Hours are tough. Working 9-6 or like my branch,10-7 can be very tough. Not having a set schedule or working at a Sunday open branch is also difficult. Most branches are going to be transitioning soon to sunday open branches. The pilot program is going well and bringing in an increase in profit. Customer's can be entitled jerks.

Explore other reviews about Wells Fargo

5.0
May 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to build experience and grow professionally. The benefits and PTO were excellent, and there were many opportunities for career development and internal growth. I learned a lot during my time there, especially in operations, customer service, and working in a fast-paced environment. Management was supportive and often acted more like career coaches, encouraging employees to develop new skills and move forward in their careers. I also built strong friendships and professional connections that I still value today.

Cons

The role could be demanding because Operations Managers often had responsibilities across multiple areas of the branch. At times, it felt like being the bridge between upper management, bankers, tellers, and customers all at once. In addition to management responsibilities, I was also expected to assist on the teller line, maintain a cash drawer, and help resolve escalated customer concerns. The workload could occasionally feel heavy for one person, especially in busy branches.

4.0
Dec 1, 2014
Recommend
CEO approval
Business Outlook

Pros

Benefits (but cost creeping up and coverage creeping down each year), Good Morale Both Management and Coworkers, and Honestly a Great Company.

Cons

Cross Selling is the only focus now, firing employees who are great at their job in every area that should matter but if the cross selling results are not meeting the ever ridiculous quota (which continues to rise) than you may not have a job next month. Expectation for customers to say yes to cross selling, leaving you with no real control of your job security. Stress!

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