Family Video Employee Reviews | Glassdoor

Family Video Reviews

Updated February 17, 2017
554 reviews

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Full-time Part-time

2.8
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
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Keith Hoogland
114 Ratings

554 Employee Reviews

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Pros
  • You get free movie rentals, half off games and Marco's pizza (in 70 reviews)

  • Free movies the week before their release date (in 65 reviews)

Cons
  • No breaks, again because I'm alone (in 106 reviews)

  • Sometime upper management does not do their job and you can be on your own solving problems (in 52 reviews)

More Pros and Cons

  1. "Increasing responsibilities, same pay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Erie, PA
    Current Employee - Store Manager in Erie, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Family Video full-time (More than 3 years)

    Pros

    Great coworkers, other store managers, and upper management
    Commission sales on selling certain items
    Control over individual store operations

    Cons

    Constantly understaffed (on purpose)
    Increasing responsibilities for store managers
    No performance/annual raises

    Advice to Management

    Don't overwork your employees, they're you're greatest asset.


  2. "Honestly..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Family Video full-time (More than 3 years)

    Pros

    Usually great employees, good discounts, being able to recommend a favorite movie, most of the 'regulars' are great to interact with.

    Cons

    Never have enough time to do everything, upper management (DMs and above) never take your actual knowledge of the store into consideration for anything, too much is expected with low pay and even lower respect.

    Advice to Management

    Listen to your managers, fight those above you for managers and employees both to get paid what is deserved. Figure out a way to stop making managers go out and buy some copies of some movies it's not as easy to pick up 13 copies of a movie as you think.


  3. "Good for part time college student"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Family Video (More than 3 years)

    Pros

    Free movies, they are good about scheduling around schooling, fun environment

    Cons

    very strong "customer is always right" attitude, even if they are down right awful to you, they refuse to give you full time status unless you are in upper management, they never promote or give raises

    Advice to Management

    promote from within, not hiring outside. one raise in 3 years (of a quarter) is not good. Especially when an employee asks for one, dont laugh and say you got it last year.


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  5. "Bad DM"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Family Video part-time

    Pros

    Easy work, easy enough to learn job tasks

    Cons

    Getting shifts covered is a pain, especially when sick. Arbitrary sales goals.

    Advice to Management

    Don't punish employees for doing jobs


  6. "Great stepping stone, not permanent employment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate
    Former Employee - Customer Service Associate
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Family Video (More than a year)

    Pros

    I enjoyed my time at Family Video and the people that I worked with and for.

    Cons

    With any customer service job, dealing with people got to be frustrating at times.

    Advice to Management

    Get an actual break room so your employees aren't eating at the counter in front of customers.


  7. Helpful (3)

    "Lots of training and experience, less pay."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Multi Store Manager in Oklahoma City, OK
    Current Employee - Multi Store Manager in Oklahoma City, OK
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Family Video full-time (More than 3 years)

    Pros

    Great co workers/bosses
    Easy to move up to management
    Lots of coaching
    Commission on upsells
    Fun environment
    Can gain a lot of experience quickly- hiring/training/disciplining staff, throwing grassroots events, cross marketing, profit and loss, day to day business management, and more you're all responsible for.

    Cons

    High expectations for one person on shift
    Often work by yourself
    Pay lower than normal
    Hard to move past management level
    Bonuses are very difficult to achieve since some factors are largely out of managers control
    Sometime upper management does not do their job and you can be on your own solving problems

    Advice to Management

    Decrease turnover by having on time evaluations, consistent training, and look at giving part timers who work closer to 40 hours higher pay.


  8. "Good college job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Grand Rapids, MI
    Former Employee - Shift Supervisor in Grand Rapids, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Family Video part-time (More than 3 years)

    Pros

    easy, flexible, you can leave your work there when you're done

    Cons

    staff is all almost always unprofessional and with no drive

    Advice to Management

    None


  9. "It's okay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Family Video part-time

    Pros

    Discount and it's not a hard job.

    Cons

    The adult section gets gross. Customers get upset easy.


  10. "Sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Family Video part-time

    Pros

    Family video is very particular about the people they hire so you can always assure that you will work with a fun energetic staff. There truly is never a boring day at Family Video!

    Cons

    Customers can be very rude and demanding much like any other customer service job. Also the regional managers, regional VP, and Regional President don't realize how much they ask the store employees to get complete often leaving management and workers with more work than they have time for.

    Advice to Management

    Regial Managers, VPs, and Presidents need to get into the stores more so that way they know how the store actually operates and know how much can actually get done with the amount of customers and the amount of employees they allow on staff at a certain point of time.


  11. "Would not recommend"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Olathe, KS
    Former Employee - Anonymous Employee in Olathe, KS
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Family Video part-time (More than a year)

    Pros

    Get to work with movies and games and costumers are often very fun.

    Cons

    - On Call Shifts. Because of the strict hours that need to be kept in our store we would have on call shifts where you have to be ready to work at any minute for around 4 hours. You would often not get called in so you would not get paid for time you could have dedicated to anything else.
    Pornography section- How can a "Family" store have a porn section?
    High Turnover rate - A new person would quit or be fired every day it felt like. Even among management.



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