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Family Video

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Family Video Reviews

Updated Oct 19, 2021

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Found 884 of over 892 reviews

3.7
50%
Recommend to a Friend
70%
Approve of CEO
Family Video President Keith Hoogland  (no image)
Keith Hoogland
237 Ratings
Pros
  • "Free movie rentals always a plus(in 88 reviews)

  • "Discounted/free movies and games(in 86 reviews)

  • Cons
  • "No breaks during shift, regardless of length of shift(in 134 reviews)

  • "upper management is hard to deal with(in 71 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Family Video and is not affected by filters.

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    1. 5.0
      Former Employee, more than 1 year

      Awesome job

      Oct 2, 2021 - Assistant Manager in Fairfield, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great job, flexible schedule, opportunity to move up in the company.

      Cons

      I honestly couldn’t think one of bad thing.

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    2. 5.0
      Former Employee, more than 3 years

      Incredible Culture

      Sep 16, 2021 - Customer Service Representative (CSR) in Shelbyville, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flexible hours, fun working environment, advancement opportunities

      Cons

      All of the video stores have closed

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    3. 2.0
      Former Employee, more than 1 year

      Okay. Felt Illegal.

      Sep 30, 2021 - Store Associate in Salem, IN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The perks of getting to rent movies for free and eat the expired candy were pretty good!

      Cons

      There were no breaks - I would work entire 6-7 hour shifts by myself, where I wasn't allowed to use the restroom (since that would leave the cash drawer unattended). I was also offered two performance reviews, but both were cancelled by the managers and not rescheduled, meaning I never got the opportunity to earn a raise - even though I had worked there for 12 months. The commission system was also weird, because I never received a check stub, so I did not know if my direct-deposited check was an accurate representation of my sales.

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    4. 4.0
      Former Employee, less than 1 year

      I have to put in a review to keep using Glass Door.

      Sep 14, 2021 - Cashier 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Family video is really good.

      Cons

      I just wanted to check about a potential employer and I am being forced to make a review in order to continue. Sorry FV.

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    5. 5.0
      Former Employee

      Great company

      Sep 10, 2021 - Customer Service Representative (CSR) 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Definitely had a family feel.

      Cons

      The hours and pay weren’t great

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    6. 4.0
      Former Employee, more than 8 years

      Sorry they closed

      Aug 29, 2021 - Employee in Toledo, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Money, People, Watching the Movies Early

      Cons

      Long hours, No breaks, No lunches, junky buildings

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    7. 4.0
      Former Employee

      Great part time job

      Aug 22, 2021 - Patient Registration Representative in Newberry, SC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great experience in customer service

      Cons

      Did not have competitive pay wages

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    8. 4.0
      Former Employee

      I enjoyed working there

      Aug 13, 2021 - Shift Leader in Grand Rapids, MI
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free & discounted movie rentals Micro commissions as positive sales incentive

      Cons

      No official breaks... you have to eat while on-duty

      Continue reading
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    9. 4.0
      Former Employee

      Advancement potential

      Aug 10, 2021 - Assistant District Manager in Zion, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Easy to move up to management if you are a hard worker

      Cons

      It can get very busy and you work alone

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    10. 3.0
      Former Employee

      Starter Job

      Aug 9, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Easy job to get used to working with customers and you pretty much have free reign once you get the simple tasks down.

      Cons

      You can be scheduled for some pretty long hours with no breaks since you can end up being the only one there at times.

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    Viewing 1 - 10 of 884 Reviews

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