Family Video Reviews | Glassdoor

Family Video Reviews

Updated April 16, 2019
717 reviews

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2.8
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
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Keith Hoogland
187 Ratings

Employee Reviews

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Pros
  • "Free movie rentals before they come out" (in 81 reviews)

  • "Free movies the week before they come out as well as through the week if your sales are good" (in 81 reviews)

Cons
  • "No breaks, have to eat at front desk" (in 134 reviews)

  • "Sometime upper management does not do their job and you can be on your own solving problems" (in 59 reviews)

More Pros and Cons

  1. "Loved the environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Family Video full-time (More than a year)

    Pros

    Work was fun, Loved the regular customers you meet and the other managers I would get to work with. Would recommend this job to anyone!

    Cons

    Retail hours and Pay is low, however commission is great.

    Advice to Management

    Keep being great!


  2. "Hard Work Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Fort Wayne, IN
    Current Employee - Store Manager in Fort Wayne, IN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Family Video part-time (More than a year)

    Pros

    Commissions make you able to earn more pay, you just have to put in the effort. They push empowerment and encourage decision making. Very flexible with schedules.

    Cons

    Late night and weekend hours, no holidays, no breaks, work alone a lot, little to no training and high turnover.

    Advice to Management

    Make staffing a priority and train that staff well. Paying more up front would help retention.

  3. "Great Place to Work, But Gets Lonely"

    StarStarStarStarStar
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Family Video part-time (Less than a year)

    Pros

    Great place to build relationships with citizens in your community.

    Cons

    Working by yourself can get stressful over time.

    Advice to Management

    Have more than 1 person running the store at a time.


  4. "Okay if you like to work alone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Mankato, MN
    Current Employee - Customer Service Associate in Mankato, MN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Family Video part-time (More than a year)

    Pros

    •Pay with sales commission is not too bad
    •Able to work alone & make your own decisions

    Cons

    •No breaks
    •Can be taken advantage of by management
    •Few raises
    •Nights and weekends


  5. "Interesting company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager
    Current Employee - Store Manager
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Family Video full-time (More than 3 years)

    Pros

    Freedom to make decisions, run the store as you see fit, spend time with your customers

    Cons

    Upper management doesn't help, other managers will take credit for things you do, once you become a store manager there is no room to move up unless a district or regional manager steps down. Forget about having a personal life


  6. "It is a dying business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager
    Former Employee - Assistant Manager
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Family Video full-time (More than a year)

    Pros

    Free movie rentals and commissions to earn more money.

    Cons

    Business is slowing down. Can be boring


  7. "Love it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Portage, WI
    Former Employee - Sales Associate in Portage, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Family Video part-time (Less than a year)

    Pros

    Great work environment freak people to work for

    Cons

    Slot of stores closing down

    Advice to Management

    Be more active

  8. "Great job in high school"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Family Video part-time (More than a year)

    Pros

    Great job to have while juggling other responsibilities. Opportunities to receive commission based on sales. Fun environment!

    Cons

    Lot of drama within the workplace. Not much room for growth as a part-time employee, but expected.


  9. "Safety Concerns"

    StarStarStarStarStar
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Family Video part-time

    Pros

    Movie deals if lover of movies

    Cons

    No security cameras, no locked cashier drawer, no break room


  10. "Former Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager

    I worked at Family Video full-time (More than 5 years)

    Pros

    Ability to run the store like its your own, training your own staff, experience with running a business - all facets (accounting, HR, marketing, sales, operations)

    Cons

    Salary wasn't commensurate with amount of hours and effort it took to manage a store.