Family Video Reviews | Glassdoor

Family Video Reviews

Updated August 10, 2017
609 reviews

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2.6
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Keith Hoogland
140 Ratings

609 Employee Reviews

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Pros
  • Free movie rentals before they come out (in 73 reviews)

  • Free movies the week before their release date (in 69 reviews)

Cons
  • No breaks even bathroom breaks while working extremely long shifts (in 117 reviews)

  • Sometime upper management does not do their job and you can be on your own solving problems (in 56 reviews)

More Pros and Cons

  1. "Average part time job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Lower Burrell, PA
    Former Employee - Sales Representative in Lower Burrell, PA
    Recommends
    Neutral Outlook

    I worked at Family Video part-time (More than a year)

    Pros

    All of my coworkers were kind. Having movies on while working also makes the time go by faster.

    Cons

    Some of the management was either not present or did a poor job.


  2. "Great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Sharing knowledge of movies

    Cons

    Working late
    Dressing up
    Little pay

  3. "Friendly Customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Family Video full-time

    Pros

    Lots of friendly and returning customers. You build up personal time. Free dollar movies and half price on everything else. If you do well on your sales each period, you can get free new releases as well. Plus, we can view movies before they are released the following Tuesday as long as they are returned before closing the day before. If you like staying busy and are actively searching for things to do, you can definitely make the time go by very quickly. I've met different store managers and they are very friendly and helpful when you need it. If you call them even if they don't manager your store, they will not turn you down for help.

    Family Video does encourage you to make your own decisions when it comes to customers, you are empowered to, though within the guidelines. If you did something you aren't supposed to, you don't get in trouble (unless done repeatedly) but are told what should be done instead as a way to educate you.

    If you are looking for a part-time job, this is definitely a good and easy place to work.

    Cons

    On your feet all the time. If you work full-time, the hours can get a little irritating especially if you have family and would like some semblance of a social life, but the hours are what it is.

    As a part-timer, sometimes you are put On-Call and it can be frustrating to know you don't have guaranteed hours. Not only that, if you are put on regular hours and it is slow, you can even be called off if you aren't a keyholder/closer.


  4. "Good Opportunity IF You Already Comply to Dress Code"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in Angola, IN
    Former Employee - Associate in Angola, IN
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Family Video part-time

    Pros

    Could have quickly moved up just by being a hard worker with good work ethic.

    Cons

    Business casual dress code, so I had to wear retainers in piercings, hide tattoos, wear a wig to hide dyed hair. Even had to wear hair down at all times to hide slightly stretched earlobes and more than one ear piercing. Men could not have ears pierced or any facial hair. Pretty ridiculous when we are selling porn.
    A lot of memorization of sales, prices, schedules, fees, etc.

    Advice to Management

    Reconsider the extremely strict dress code for a mostly part-timers media company, especially one that rents and sells pornographic materials. I probably would have done the management training program if it weren't for that.


  5. "Above average part time job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Family Video part-time

    Pros

    Competitive pay, flexible hours, working with movies and games

    Cons

    Employee vs. Customer mentality. Unwilling to hire new faces.


  6. "Experience varies on location."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Multi Store Manager in Tulsa, OK
    Former Employee - Multi Store Manager in Tulsa, OK
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Family Video full-time (More than 5 years)

    Pros

    -Usually work with good people
    -Access to new movies prior to official street date
    -Regular customers can be a BLAST
    -Concerns always addressed eventually
    -I really did learn a great deal about running a business and understanding what motivates certain employees
    -I was lucky enough to work under 2 outstanding district managers who did care deeply about my team and I.

    Cons

    -Dying business
    -Management passed the district level (but also sometimes the district level) is atrocious
    -Old school marketing in a field that depends on technology
    -Ridiculous workload with unreasonable timelines
    -Most promotions/raises seem like a seniority based thing. Where as the newer employees working their tails off don't see anything. I lost a lot of amazing employees because of that.

    Advice to Management

    Utilize what social media has to offer to grow your business. Family Video could do more to get their name out there, other than word of mouth. Store managers need to be given more resources to have an opportunity to be successful. And there needs to be more accountability at every level. Respect the ones at the front lines (part time associates). Give raises when they are earned, not based on seniority.


  7. "Great Atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Family Video part-time

    Pros

    Wonderful place to have a fun, upbeat workplace.

    Cons

    As with any job, management and personality of those in management make all the difference in the world. One store was wonderful and I would work there again in a heartbeat. Another had a crappy manager who cared about herself and her wallet.

    Advice to Management

    Treat your employees like they matter to you.

  8. "You do all the work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Sheboygan, WI
    Former Employee - Customer Service Representative in Sheboygan, WI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Family Video part-time (More than 3 years)

    Pros

    Amazing coworkers and very team oriented. Free dollar rentals and even new releases if you make a high enough percentage of sales. 50 percent off Marcos pizza and whatever else you rent.

    Cons

    No real breaks - 10 minutes max even if you're working a 9 hour shift on your feet all day. To clarify you can take breaks when you want to but you know your coworker is struggling by themselves the whole time you're gone.

    Severely understaffed constantly because if you're under on labor your manager - who might come in once a week for 4 hours - gets a bigger bonus.

     When it comes to cleaning I've seen that bathroom get completely destroyed and there's no gloves or proper cleaning equipment besides paper towels and some cleaner.

    Customers tend to fight with you on late fees and you'll be verbally assaulted and it might just be you working by yourself dealing with them. Sexual harassment by customers happens quite a bit too.

    All the work your manager is supposed to be doing gets passed on to you while you're understaffed trying to hold the place together.

    Advice to Management

    Stop understaffing so you get bigger bonuses. My store was the 2nd most busy in the region and it was impossible to get everything done.


  9. "Customer Service"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Family Video part-time

    Pros

    Absolutely love Family Video! The atmosphere, co-workers, very fun job! They are very involved with charity and community. Good perks.

    Cons

    The pay could be better.


  10. "Overworked and underpaid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager
    Former Employee - Store Manager
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Family Video full-time (More than 5 years)

    Pros

    Ability to build your own staff and coach them directly, create your own schedule, the feel of ownership of in the store your managing, employee empowerment, decent health benefits, get to see all of the new movies before they hit the shelf.

    Cons

    Horrible work life-balance, long hours, required weekend and closing shifts, open on holidays, work mostly by yourself all day long with no breaks, pay doesn't fit the work you do. Overworked, underpaid, under appreciated!

    Advice to Management

    If you want to keep solid management you cannot cap their salaries, in addition to requiring strict hour requirements while their bonuses are slowly dwindling.


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