Family Video Reviews | Glassdoor

Family Video Reviews

Updated September 13, 2017
620 reviews

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2.7
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Keith Hoogland
146 Ratings

620 Employee Reviews

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Pros
  • Free movie rentals before they come out (in 74 reviews)

  • Commission on sales, fun work environment, opportunities to advance in the company, "pre-street" videos (in 41 reviews)

Cons
  • No breaks even bathroom breaks while working extremely long shifts (in 117 reviews)

  • Sometime upper management does not do their job and you can be on your own solving problems (in 57 reviews)

More Pros and Cons

  1. "Awesome job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Wisconsin Rapids, WI
    Current Employee - Sales Associate in Wisconsin Rapids, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Family Video part-time (More than a year)

    Pros

    fun work environment with awesome coworkers

    Cons

    not much room for pay advancement


  2. "new employee"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Family Video part-time

    Pros

    easy busy work, nice people

    Cons

    boring, low pay, not enough hours

  3. "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Family Video part-time

    Pros

    Good people to work with typically.

    Cons

    Terrible hours and some of management was not the sharpest.


  4. "Nice work if you can get it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Family Video full-time (More than a year)

    Pros

    flexibility, fun, getting to watch lost of movies is always a good part of any job and it is very important to our work experience and creating a positive job environment for employees

    Cons

    Because of the overall decline in box office this has reflected in revenue downturn in the video store market as well which has required us all to do more with less. this cannot be helped currently though

    Advice to Management

    Diversification and focus on more of a core staff would be crucial at this juncture: focusing on core staff as opposed to transitory would ensure that sales get boosted along with productivity and reduce the costs and training associated with high turnover


  5. "Cultish Favoritism"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Family Video full-time

    Pros

    It's a great place to begin work experience, especially if you're a good looking caucasian.

    Cons

    Upper management is full of double standards and favoritism. What is deemed unfavorable to one employee is just fine to another as long as you have a close relationship with that person.

    Insulting low hourly pay.


  6. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Leader in Eau Claire, WI
    Former Employee - Shift Leader in Eau Claire, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Family Video part-time (More than 3 years)

    Pros

    flexible hours, free or discounted rentals, fast-paced environment, advancement opportunities, comprehensive start-up training and on-going training, grassroots events like raising money for lymphoma research, family-like co-workers, and sales experience

    Cons

    working weekends/holidays/nights, asking customers to pay late fees

    Advice to Management

    keep doing what you're doing! listen, make it fun, be flexible, and provide encouragement!


  7. "No training, good luck"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Lowell, IN
    Former Employee - Sales Associate in Lowell, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Family Video (Less than a year)

    Pros

    The atmosphere is good and the job is easy. Free movies before they're released. This was a poor experience the the the

    Cons

    No training, bad management, and unappreciated describes family video to a tee. The big brown dog jumped over the lazy

  8. "Still new - but SO impressed!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Kenosha, WI
    Current Employee - Sales Representative in Kenosha, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Family Video part-time (More than a year)

    Pros

    I applied to family video after being a pretty regular customer there. It's close to home and I've never had a bad experience there. My first day of training was fantastic. I worked with a regional manager and his passion for what he does shines through. The whole team was laughing and having a great time all while working quickly and helping each other out. You can tell that each employee enjoys being there. I love that we can rent movies for free, even new releases before they come out. I look forward to continuing my employment with FV. While I'm still new, I hope that other managers and co-workers I meet will have as much enthusiasm and passion for what they do. It makes work so much more enjoyable.

    Cons

    No cons yet! Pay is close to minimum wage, but I went in with that expectation after doing some brief research. No concerns there and there is room for growth if you put in the work and have the time!

    Advice to Management

    Follow in Andy's footsteps! His passion is undeniable and he's a great manager!


  9. "College Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Olathe, KS
    Former Employee - Cashier in Olathe, KS
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Family Video (More than a year)

    Pros

    Very friendly staff, You get plenty of hours

    Cons

    Minimum Wage, Hours are terrible, Deal with horrible people, Very repetitive, employees quit left and right and usually don't show up for their last shift, management changes almost every month, had to dress business casually as an employee for a movie rental place, did not provide uniforms

    Advice to Management

    Make a more enjoyable work environment


  10. Helpful (1)

    "High skill, low wages"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service Representative in Wyoming, MI
    Former Employee - Customer Service Representative in Wyoming, MI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Family Video part-time (Less than a year)

    Pros

    Family Video is a relatively comfortable place to work compared to working in the food industry. People who still use DVD players can get free rentals. If you like organizing things alphabetically, you'll love it.

    Cons

    Compensation is based on an arcane idea of sales that was opaque to me until my literal last day. Total sales dollars are not the driving force, but rather the number of deals an employee pedals. Given that the hiring policies are more demanding than a fast food job, but the entry pay is the same, this is a must-miss job.

    Advice to Management

    Add flexibility to shifts to compensate employees better, allow for management to work part time without being demoted.


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