Fiberlink Reviews | Glassdoor

Fiberlink Reviews

Updated May 16, 2017
90 reviews

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3.3
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Fiberlink CEO Jim Sheward
Jim Sheward
49 Ratings

90 Employee Reviews

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Pros
  • Great work on cutting edge technologies (in 5 reviews)

  • It is great to be able to work from home once a week (in 5 reviews)

Cons
  • Everything changes after IBM acquisition (in 6 reviews)

  • of rounds and interview process was not published in the job description (in 4 reviews)

More Pros and Cons

  1. "Accountant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great people. Flexible schedule. Ability to work from home.

    Cons

    I enjoyed working at Fiberlink


  2. Helpful (4)

    "Account executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phila, PA
    Current Employee - Anonymous Employee in Phila, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Fiberlink full-time (More than a year)

    Pros

    Good commission structure, located in center city

    Cons

    No upward mobility, low base salary

    Advice to Management

    Provide assistance for struggling reps

  3. Helpful (6)

    "Burnout position with no upward mobility."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Representative in Philadelphia, PA
    Former Employee - Inside Sales Representative in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook

    Pros

    -Having IBM on your resume
    -Free pizza on Fridays

    Cons

    -Very misleading in interview process: As stated in other reviews, management does not provide an accurate depiction of the position leading to immediate disappointment and high turnover. They lead you to believe this is a highly technical sales position, when in reality you are a glorified telemarketer expected to make 100+ cold calls a day, booking hour long demonstrations where you run through a few PowerPoint slides and hand off the call to a product advocate who then reads through a script. Not much skill needed to accomplish this, if you are a technical person you will be very bored. Also very misleading in regards to potential compensation, the base salary is extremely low for software sales and quotas are unattainable for most. Even if you are a top rep, sustaining performance from quarter to quarter is unlikely, due to the software being considered a luxury by most organizations and the day to day of making 100+ cold calls leads to burning out.
    -Lack of upward mobility: Management likes to pretend that since you are part of the IBM community, you will easily transition into other positions in different sectors of IBM. This couldn't be any further from the truth. Management is greedy, if you are making sales, you're putting money in their pocket. They will do anything to prevent you from moving onto a new position. As stated above, it's rare to have an ISR that actually makes their quota, so if you have one on your team you do what it takes to keep them in that position. Other IBMers do not view Fiberlink as true IBM, since they were acquired in 2013 and still rather new to the organization, so other parts of IBM are reluctant to take employees from the Fiberlink division. There is only one person to my knowledge who was able to successfully transfer to a different division of IBM, but this was not without a fight from their manager.
    -Micromanagement: Depending on what team you are on this can be hit or miss. Some managers are very laid back, and trust their team to accomplish their work and make goals. These teams also happen to be the most successful. Other teams aren't as lucky, with managers who constantly scrutinize the number of calls, meetings, and installs they make, no matter how well they are doing for the quarter. It needs to be realized that there are many different ways to prospect, and cold calling happens to be one of the least efficient options.
    -Errors in compensation: It was common to have commission missing from pay statements, and errors so bad that payment of commission has been delayed by a month. Not very convenient when you have bills to pay. Also, realizing commission errors months later and enforcing clawbacks on future commission.

    Advice to Management

    -Be up front in the interview process about what the position entails. This is one of the main reasons why the majority of employees leave before their one year mark.
    -Don't make salespeople suffer because of the incompetencies in payroll.
    -Have a team that only cold calls/prospects and passes those leads onto the successful salespeople. So much talent is wasted by having your top reps dialing all day.
    -Understand that driven employees are going to want to move upward in their career and be willing to help them reach those goals, instead of trying to keep them in a position for the sole purpose of benefitting management.


  4. Helpful (3)

    "Regional Sales Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    Can work remotely, Salary was decent.

    Cons

    It's an inside Sales run organization. Almost impossible to make even 1/3 your quota.


  5. Helpful (1)

    "Sr. Technical Writer"

    StarStarStarStarStar
    • Work/Life Balance
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    Pros

    Umpteen opportunities to suit your interests. Good mentoring by managers and seniors. Positive and motivated work environment

    Cons

    None that I can think of.

    Advice to Management

    None


  6. Helpful (1)

    "Poor Management but nice perks"

    StarStarStarStarStar
    Former Employee - Inside Sales Representative in Blue Bell, PA
    Former Employee - Inside Sales Representative in Blue Bell, PA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Fiberlink full-time

    Pros

    Pizza fridays, software engineers, facilities, and the software were all major pros. The sale to IBM certainly paid off for those that were there longer term.

    Cons

    The C level and VP level have limited people skills and did not create a trusting culture. Sales experienced very high turnover.

    Advice to Management

    Turnover hurts the client experience over time. Creating a more caring environment from leadership would build trust for more wins.


  7. Helpful (2)

    "Overall a great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Philadelphia, PA
    Current Employee - Anonymous Employee in Philadelphia, PA
    Recommends
    Positive Outlook

    I have been working at Fiberlink full-time (More than a year)

    Pros

    One of the better company cultures I have worked in, a small company culture and environment with the branding of one of the most recognizable company names in the world. My interviewing/hiring process was clean and streamlined. The sales managers have a "new age" mentality and are very skilled in effectively communicating with and helping their team members. MaaS360 is a product that is easy to understand which makes it easier to sell and make money. The teams (verticals) are very collaborative and it feels like a continuous learning environment by nature because of the experience level integration on the different teams. Free lunch Friday's every Fri is a huge bonus.

    Cons

    The building houses a small private college on the ground floor which makes getting lunch at the deli inside the building near impossible to do without standing in line for 20+ minutes. My ears pop when riding the elevator to the 20th floor every day.

    Advice to Management

    Continue to do things as you are, it works for us.

  8. Helpful (1)

    "Forefront of Mobile and Cloud Security"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Blue Bell, PA
    Current Employee - Senior Software Engineer in Blue Bell, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Fiberlink full-time (More than 5 years)

    Pros

    The culture here at Fiberlink has been well maintained even through the acquisition with IBM, which is sometimes hard to do with any company merger. Small company feel with a big company name. Still very collaborative and team oriented, with the company as a whole having one common goal and belief in our product.

    As a developer, I find that the environment is conducive to collaborative thinking and finding the best solutions and ways of dealing with issues that can come about due to our constantly changing and developing industry.

    Cons

    Demands are high but work life balance is there. Must be able to quickly adapt to a constantly evolving industry.


  9. Helpful (1)

    "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great work environment for young professionals, the managers are all young and active in your success.

    Cons

    the base pay is low, even though the commissions are high, sales are very low


  10. Helpful (10)

    "Over Promise Under Deliver"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Philadelphia, PA
    Former Employee - Account Executive in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Fiberlink full-time

    Pros

    -Working in Philly
    -Saying you work for IBM
    -Co-Workers/Managers are cool people

    Cons

    -Selling a luxury item for most companies
    -Poor training
    -Top 7 on team received ALL inbound leads or anyone who is interested. Rest of team has to cold-call through a pile of garbage accounts. Meanwhile, these people who receive leads have either the same or very similar quotas to those that do not receive leads.
    -High employee turnover

    Advice to Management

    -Care about your employees, not just hitting your numbers
    -Spread opportunities throughout the team. Stop making the rich richer, while the rest of the team is drowning and you just sit back and watch.


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