Hallmark Reviews | Glassdoor

Hallmark Reviews

Updated August 21, 2017
1,168 reviews

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3.3
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Hallmark Vice Chairman, President, and CEO Don Hall Jr.
Don Hall Jr.
415 Ratings

1,168 Employee Reviews

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  1. "Sales assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hallmark full-time

    Pros

    Flexible schedule, easy work, short days

    Cons

    average pay, catty employees, ornament season in Summer

    Advice to Management

    Don't be so crazy and power hungry, my manager was both and I was scared to work with her


  2. "Territory Supervisor"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at Hallmark part-time

    Pros

    Flexible work hours, responsible for own stores

    Cons

    Hours vary, cannot count on hours

  3. "Retail Merchandiser"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Hallmark part-time

    Pros

    Part Time, Fast-Paced, No Weekends, Ability to Work Extra Hours During Off Season

    Cons

    Demanding At Times, Low Pay for Amount of Participation


  4. Helpful (1)

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Douglasville, GA
    Former Employee - Retail Sales Associate in Douglasville, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Hallmark part-time (More than a year)

    Pros

    Supportive work environment, high pay compared to other stores in the area, management really values input, friendly co-workers who seem to value company

    Cons

    Traffic is practically nonexistent during non-holiday seasons, leading to fewer hours for employees, tasks can get tedious fast, not much room for growth

    Hallmark Response

    Aug 17, 2017 – Hallmark Representative

    Thank you for sharing your experience at Hallmark. Glad to hear you are enjoying your co-workers, too.


  5. "Part time sales associate"

    StarStarStarStarStar
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Hallmark part-time

    Pros

    Flexible hours, good people, okay discount

    Cons

    Low pay, boss favored certain employees


  6. Helpful (3)

    "Hallmark will still be around for a long time."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hallmark full-time (More than a year)

    Pros

    -KC is awesome, Crown Room is awesome, very good intern program as well.
    -Hallmark has a proud legacy and great brand reputation. The cards and retail businesses are in decline, but Hallmark is so good at what it does that it's not dead yet.
    -401k/profit sharing and other benefits are good, pay seemed pretty average.
    -Good work-life balance (lots of moms with young kids), generally no culture of working more than 8-5 as long as you get the job done.
    -Tries (at least superficially) to be loyal to its employees. Average tenure is probably over 15 years.
    -Opportunity to work with/in many different roles/areas within the business
    -Lots of talented and experienced employees from the top to bottom, everyone is very nice and welcoming to everyone, very few people aren't good at what they do.

    Cons

    -Typical "big" company negatives: lots of bureaucracy, corporate politics, non-existent HR, constant rumors of downsizing/reorganization, most of the building is a cubical farm.
    -You're on your own for career development, they hire very few young people and don't train very well, so if you want to grow you have to seek opportunities
    -Lack of diversity. It can be difficult to fit in if you're not in the typical Hallmark demographic (middle age white woman who is from the area).
    -Thick layer of middle managers who are all talented/experienced but are misused as shields between senior management and the peons.
    -No clear strategy from upper management, most people spend their time trying to blame someone else and nobody will take sustained risks
    -Most of their technology and business processes are >5 years behind the times, every piece of supply chain/data warehouse/ creative software is hacked together and requires more time to learn/maintain than it does to actually use effectively. There are armies of IT and data entry employees that shouldn't be needed.

    Advice to Management

    -Bring in a more diverse, younger crowd. They're younger and probably cheaper.
    -Take more risks and actually commit to a long term strategy for the company, even if that means getting rid of long-time employees.
    -Update technology to make the business run more efficiently, even if people complain.
    -Update the office space. More windows.

    Hallmark Response

    Aug 17, 2017 – Hallmark Representative

    Thank you for such a comprehensive review. We appreciate hearing your thoughts on what went well and what we can improve on. Your thoughts will be shared with the appropriate teams.


  7. "Not for eeryone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Retail Merchandiser in Atlanta, GA
    Former Employee - Retail Merchandiser in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hallmark part-time

    Pros

    Decent hours, for me was close to home, basically work alone, mostly clean work

    Cons

    too much lifting of heavy boxes, critical lower management, nowhere to go - I think this job is good for a non-bread winner who has kids and can work during the time their kids are in school

    Advice to Management

    Pay better, give a good worker a raise after the first month

  8. Helpful (3)

    "Could be better could be worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Merchandiser in Monticello, NY
    Current Employee - Retail Merchandiser in Monticello, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Hallmark part-time (More than 5 years)

    Pros

    Day time hours, always on the move, excellent work life balance, pretty flexible

    Cons

    Not enough time allotted for work that needs to be done, too much wear and tear on personal vehicles and certainly not compensated fairly for using our own vehicle, upper management really needs to get out in the field more, supervisors play favoritism, absolutely no room for advancement whatsoever..

    Advice to Management

    Get out into the field more, and speak with your merchandisers and not just our territory supervisors, please. The product waste is astronomical. Its very aggravating to scan out and throw away all that product and to see that the total amount being thrown in the trash is twice more than our salaries, just sad and extremely wasteful especially when its the same stuff being sent again the next holiday over and over. Consider higher mileage reimbursement these are our personal vehicles that are taking a lot of wear and tear. Xx amount cents per mile doesn't even pay for the gas we need to even get to our home stores or even a quart of oil at that. Our pay is twice below the median level of retail merchandisers. All those emails about how well the company is doing but your merchandisers are struggling. Not saying we should be making 65k a yr for part time work but less than 5k a year is just horrendous. Many companies offer benefits for their pt employees maybe you could look into that for us.


  9. Helpful (2)

    "A lot of stress for very little money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Merchandiser
    Current Employee - Retail Merchandiser
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Hallmark part-time (Less than a year)

    Pros

    Nice to work alone. Some of the tasks are easy, almost enjoyable. You get to decide what time you start, hours are pretty flexible.

    Cons

    Too few hours stretched out over 5 days hardly seems worth it, barely breaking even with the amount you'll spend on gas. Too much work to fit into such a short amount of time, you never get everything done, and then you get attitude from territory supervisor for things not being 100% perfect. Many of the store managers and other workers can be rude and unpleasant.

    Advice to Management

    Cards are way overpriced, seems like sales would be better if prices were more realistic. Way too much product is being wasted and sent to the dump, it's sickening. You should look into either recycling the cards or donating some products to places like nursing homes. Also it's ridiculous that employees are not allowed to have ANY merchandise that is just being thrown away anyway.


  10. "Sales associate"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Hallmark part-time (Less than a year)

    Pros

    It was very fun, their stuff is cute.

    Cons

    They say it is flexible gours, but u don't get a lot.

    Advice to Management

    Give employee more hours, 25 will be ideal, so we can support ourselves


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