Herman Miller Reviews
65% would recommend to a friend
(622 total reviews)
Andi Owen
61% approve of CEO
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Found 622 of over 698 reviews
Updated Nov 6, 2023
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What people are saying about Herman Miller
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "poor management, use to be a family oriented company, use to pay well, management lacks direction" (in 20 reviews)
- "As a whole, the mid, senior and executive leadership lack the vision, poise, and experience to inspire their employees to do great things." (in 15 reviews)
- "From the start of me working there I would always hear rumers of the place closing.I have seen them discipline people for wrong reasons.I worked there for two years and seen hr department go through 4 managers( head of management) unstable company" (in 8 reviews)
Ratings by Demographics
This rating reflects the overall rating of Herman Miller and is not affected by filters.
- 5.0Nov 3, 2023Customer Engagement RepresentativeCurrent EmployeeNew York, NY
Pros
Supportive team remote potentially Potential growth Decent Work/Life Balance
Cons
Their Perks and benefits could be better.
- 3.0Nov 1, 2023EngineerCurrent Employee, more than 8 yearsHolland, MI
Pros
--Great people. Generally, out in the world, I expect to run into 1 of 10 people who is a bit of a jerk. In my division of about 150 people, only about 5 people (1 in 30) are a jerk. --Good work-life balance. It is very normal for folks to start the day in the office, then leave early to pick up their kids, then finish the day working remotely. - -HMI values making things that are high-quality, usually good-looking, and not terrible for the environment. It is nice to be a part of that. --HMI understands the importance of design and creative story telling with brand and marketing. If you want to get good at branding or marketing, this is probably a great opportunity for you.
Cons
--Very top-heavy. There was recently a meeting with anyone who was a "Vice President" and above. There were about 125 people. --Generally, board and C-Level executives are out of touch with the business. Many come from B2C softgoods/fast fashion. They don't understand manufacturing, a B2B business model, and the price point/warranties we offer. --For the last 4-5 years several of our benefits have gotten worse: 401k reduction, % contribution to health insurance, and employee discount. --Very inequitable treatment of manufacturing associates vs office staff. In particular, manufacturing associates receive only 2 weeks of vacation which they must provide substantial notice for, while salaried office staff get "unlimited vacation." --Overall, executive leadership's "commitment to DEI" is performative, not substantive.
- 4.0Nov 6, 2023Customer Service Representative (CSR)Current Employee, more than 1 yearAtlanta, GA
Pros
The customer service team is very capable.
Cons
The Operations team can be all over the place at times and not the most organised which can make things more complicated when trying to help customers.
- 2.0Jan 23, 2023Sales AssociateFormer Employee
Pros
Could do a little reading and product learning on your down time & getting paid $18.40 (in Atlanta) was decent. The job overall is pretty easy & straight forward if you’re good at sales.
Cons
The person managing my store does not know how to manage a team, nor do they understand social cues. Really the store felt like a great environment when they (the manager) wasn’t there specifically. He would get upset at you for not knowing certain things or how to do XYZ but he never actually taught you how to do that and doesn’t seem to remember that. This happened many times. He made inappropriate and dis-tasteful jokes. He would act petty & childish if you did one small thing to make him mad. It made it difficult to ask him questions specifically cause you didn’t know what version of him you were gonna get. He would change day to day and it made the work day stressful. He also thought an associate quit because her ‘horoscope didn’t align with another associates’ which was ridiculous, but in reality he never asked any of us how we felt about working there or trying to open a conversation to make us comfortable about opening up to his issues. He was just a toxic person to work with & I would of stayed if someone else was manager. I’d also like to point out that this company still barely has any diversity in most of their stores & corporate.
6 - 3.0Mar 14, 2023Anonymous EmployeeFormer Employee, more than 10 yearsZeeland, MI
Pros
-High respect for equity and diversity -Concern for environment
Cons
For the 30 years I worked for Herman Miller, they have always been a shining example of diversity, equity and inclusion. Unfortunately, Herman Miller's (now MillerKnoll) headquarters is in Zeeland, MI which is in Ottawa County. The Ottawa county board was recently taken over by a coalition of Christian Nationalists. They have eliminated the Ottawa county office of Diversity, Equity and Inclusion and changed the county motto from "Where You Belong" to "Where Freedom Rings". You will find great support for inclusiveness within Herman Miller but not so much in the outside community especially in Ottawa county. Other cons: -An "A" on concepts but "F" on execution: Herman Miller likes to over analyze and it can take forever to change the status quo. -Legacy IT supporting critical functions (it's getting replaced but again, slowly) - Knoll's satellite companies were never fully integrated with Knoll corporate thus hindering the Herman Miller & Knoll integration. -too much "Midwest Nice"; sometimes you just have to spit on your hands, slit some throats and raise the Jolly Roger
6 - 5.0Oct 13, 2023Staff AccountantFormer EmployeeBiloxi, MS
Pros
Laid back, relaxed, work isn’t difficult
Cons
Wish I could’ve stayed on longer!
- 2.0Jul 21, 2023Product ManagerFormer Employee, more than 1 year
Pros
Pockets of really good people are here. But many mediocre ones who fear for their jobs. Despite the reality of working there, the brand remains well received in the marketplace.
Cons
Poor culture. Binge on people ... Purge people with little discretion. Many fear for the jobs due to the fickle reality of leaders when poor quarterly results arrive and it's time to let go of people. You get to sit in a cool chair while you navigate the matrix of layers, people, roles and egos.
3 - 2.0Sep 30, 2022Anonymous EmployeeFormer Employee, more than 1 year
Pros
The product being sold is inspiring. The history is inspiring. The Design Yard office is gorgeous. The parental leave policy and benefits are decent. There are some geniuses working there, mostly as individual contributors.
Cons
The pay is really bad. Leadership at every level is very white and very male. People don't even realize the ways they are being subtly sexist or racist primarily because most managers are white and don't even notice. Leadership prioritizes quarterly quick wins over longterm success. Leadership prioritizes diversity, equity, and inclusion KPIs over actual diversity, equity, and inclusion. The mission "Design for the good of humankind" is really just a brand asset, not a lived ideal. The company culture began to be watered down with each acquisition. Accessibility and multi-lingual support are regularly deprioritized. Good design work is often undercut by poor middle management. Designers are told that they are easily replaceable. Horrendous development vendors that fumble projects again and again are regularly re-hired. If you get an internal promotion, you are stuck with a fixed percentage-increase in your pay. Which...can easily exponentiate pay inequities. It's better to leave and then come back. It is really only valuable to your career to work at Herman Miller for a year, get their name on your resume, and then go work somewhere else where you will be paid appropriately and the day-to-day isn't a nightmare.
13 - 1.0Oct 7, 2023Anonymous EmployeeFormer Employee
Pros
Great coworkers. Made lifelong friends
Cons
They buy and close companies
- 2.0Sep 5, 2023Operations EngineerCurrent Employee, more than 3 yearsHolland, MI
Pros
Unlimited vacation is nice for salary
Cons
Vacation isn’t unlimited. No bonus. No 401k match
Herman Miller Reviews FAQs
Herman Miller has an overall rating of 3.9 out of 5, based on over 698 reviews left anonymously by employees. 65% of employees would recommend working at Herman Miller to a friend and 57% have a positive outlook for the business. This rating has improved by 1% over the last 12 months.
65% of Herman Miller employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Herman Miller 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.4 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at Herman Miller to be career development, culture, benefits and the cons to be compensation, senior leadership, management.
