Higher One Reviews | Glassdoor

Higher One Reviews

Updated May 22, 2017
99 reviews

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Full-time Part-time

3.2
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
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Marc Sheinbaum
19 Ratings

99 Employee Reviews

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Pros
  • You are able to work from home which is awesome (in 31 reviews)

  • Great culture - fun activities, community involvement, free lunch 3x a week, on-site fitness facility (in 9 reviews)

Cons
More Pros and Cons

  1. "Customer care/ Escalation supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in New Haven, CT
    Former Employee - Customer Service Specialist in New Haven, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Higher One part-time (More than 5 years)

    Pros

    Great being an at home agent

    Cons

    could be stressful at times

    Advice to Management

    Bring at home agents together in on a teleconference setting to bring some sense of team


  2. "all customer care has been out souced"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Home Based Customer Service Supervisor in Englewood, CO
    Former Employee - Home Based Customer Service Supervisor in Englewood, CO
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Higher One (More than 3 years)

    Pros

    work from home. Good pay

    Cons

    all customer care got out sourced

    Advice to Management

    bring jobs back to America


  3. "IT Operations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New Haven, CT
    Current Employee - Anonymous Employee in New Haven, CT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Higher One full-time (More than 3 years)

    Pros

    There is a lot of room to learn new things in the Ops department. It was hard to figure out at first but once you get the hang of the environment there is no ceiling in terms of exposure.

    Cons

    Though there is lots of room to learn, there isn't much growth here in terms of promotions. So you'll learn and expand your responsibilities outside of your job scope however the promotions don't come along with it.


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  5. "Customer Care Specialist"

    Star Star Star Star Star
    • Career Opportunities
    Former Employee - Anonymous Employee in Jacksonville, FL
    Former Employee - Anonymous Employee in Jacksonville, FL

    I worked at Higher One full-time (More than 3 years)

    Pros

    This position was great, however pay should have been more rewarding for all details the job included. The best part about this job and company is being able to work from home. Also training the employer provided was by far the with ongoing refresher courses.

    Cons

    Downsizing and moving the work across seas was a faulty decision, especially when there is a language barrier to further confuse customers as they call in for help their accounts.

    Advice to Management

    Don't try to increase the deficits that was lost during legal woes to pay overseas employees much less to perform a job that requires a high degree of professionalism and concise understanding of job duties.


  6. Helpful (1)

    "Customer Care Agent"

    Star Star Star Star Star
    Former Employee - Customer Care Agent in Merrillville, IN
    Former Employee - Customer Care Agent in Merrillville, IN

    I worked at Higher One (Less than a year)

    Pros

    There are not any pros!!!!!

    Cons

    Calls are ridiculous and pay is horrible


  7. "telemarketer"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Customer Service in Norfolk, VA
    Former Employee - Customer Service in Norfolk, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Higher One (More than a year)

    Pros

    I like the freedom of working from home.

    Cons

    none,I have never had any problems with that company.


  8. Helpful (1)

    "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Higher One (More than 3 years)

    Pros

    The only redeeming quality this company had was that you could work from home. The training was fair and that's about all.

    Cons

    This company was out to make money for itself, no matter what. They had no concern or desire to provide anything like a good work environment. It was a constant beating down of the customer service department, no pleasing the reviews who nit picked every little thing an agent did when taking calls. They finally moved their operation to the Phillipines . Con describes them perfectly.

    Advice to Management

    Get another job, this company is crooked and can't last much longer.


  9. "A decent company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - One Support Analyst in New Haven, CT
    Current Employee - One Support Analyst in New Haven, CT
    Approves of CEO

    I have been working at Higher One full-time (More than a year)

    Pros

    Great facilities, ability to work from home

    Cons

    Difficult to move up within the company


  10. "Higher One review."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in New Haven, CT
    Former Employee - Customer Service Representative in New Haven, CT
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    It was fun part-time work. The compensation was fair for type of job. Tech support was good. Good training. They were good to work around my school schedule.

    Cons

    Company decided to outsource the customer service department, which was their one strong suit. They offered a bonus for staying until previously agreed upon time, then changed the time.

    Advice to Management

    Customers commented on how nice it was to speak to an American. Now they have trouble just making themselves understood and understanding the CSA. Good idea if you want to discourage customers from calling, I guess.


  11. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in New Haven, CT
    Current Employee - Customer Service Representative in New Haven, CT

    Pros

    great benefits, friendly staff, decent pay because they outsource to a different company.

    Cons

    Recently was laid off although they did give us a three month heads up


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