Highmark Reviews | Glassdoor

Highmark Reviews

Updated August 11, 2017
215 reviews

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2.4
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Deborah L. Rice-Johnson
39 Ratings

215 Employee Reviews

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Pros
Cons
  • Work life balance does not exist (in 16 reviews)

  • Absolutely NO work/life balance (in 6 reviews)

More Pros and Cons

  1. Helpful (1)

    "Long time employee"

    StarStarStarStarStar
    Current Employee - Analyst in Pittsburgh, PA
    Current Employee - Analyst in Pittsburgh, PA
    Doesn't Recommend

    I have been working at Highmark full-time

    Pros

    I am a long time employee. The company has historically been good to me. Has provided opportunities for advancement.

    Cons

    Company is currently downsizing. Constantly adjusting to health care industry changes. Regional health care climate is also having an impact.


  2. Helpful (1)

    "PSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Highmark (Less than a year)

    Pros

    Have a doctors office, 2 cafe's , has work out room, and a gift store,a lot of people with great personalities

    Cons

    turn over of said great people, high stress, must put up with rude call ins and put up with many cooperate changes create unnecessary confusion and stress sometimes switching lines from dedicated to non and or entire departments you aren't even trained on. If you have a food allergy better pack, no time to enjoy the facilities during work only after work, told not to speak on anything because any wrong word or statement can get you fired if the wrong person overhears you.

  3. Helpful (2)

    "Interesting but no thank you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Highmark full-time

    Pros

    some fun people, close proximity to downtown

    Cons

    poor management, close proximity to downtown


  4. Helpful (3)

    "Decent workplace but no real employee value felt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in Pittsburgh, PA
    Current Employee - Senior Consultant in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Highmark full-time (More than a year)

    Pros

    Decent pay, good benefits, fairly stable work environment.

    Cons

    Consulting organization is very young and inexperienced, not getting support from upper management on ridiculous rules and metrics that contradict each other so you end up spending a lot of time on administrating the budget and resources instead of managing the issues and work

    Advice to Management

    Managers are too busy doing work to manage resources, at least for the project managers and consultants. This makes it difficult to get support when you really need it and overall you don't feel very valued as an employee


  5. "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Highmark full-time

    Pros

    It was a good place to work ... culture is changing for the better and much more focused.

    Cons

    Management is a little unorganized


  6. Helpful (8)

    "A good "training ground""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Highmark full-time (More than 10 years)

    Pros

    Highmark has a good reputation with other insurers. They pay close attention to regulations and maintain a high level of compliance. It's a tough place to work, so when you move on, you'll be a star!

    Cons

    Highmark has taken aggressive steps to eliminate older, tenured and knowledgeable employees. They have diminished their value and treat seasoned employees with disdain. They have slowly, but steadily been eliminating them from their workforce. They are being replaced with off shore staff and inexperienced employees. The top tier management talks a good talk, but the bottom line is their incentive check and their perceived power in the community and the overall insurance industry. The focus is on strategy, while implementing that strategy falls to the hands of those who know nothing about health insurance or the complex systems enabling it.

    Advice to Management

    Lighten the very top layers of management. Apply the same strategy of eliminating the older/knowledgeable employees to the top as well....it would probably change then. Ask employees for new creative ideas to solve current issues and implement them. Incent creativity and innovation. Do more than talk about change. Manage through collaboration and goodwill (view the whole as a team playing together) rather than through fear, divisiveness and false praise.


  7. Helpful (1)

    "Unfair promoting practices"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Highmark full-time

    Pros

    Learning possibilities are endless

    Cons

    Promotions are difficult to achieve when management continually hires from outside of the department. Many internal candidates available, but were overlooked.

    Advice to Management

    Consider your internal employees for advancement rather than recruiting for candidates that are outside of the department

  8. "No balance"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Highmark full-time

    Pros

    Automation, paid on time, training

    Cons

    No balance between work and life


  9. "Vendor Management Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vendor Management Analyst in Camp Hill, PA
    Former Employee - Vendor Management Analyst in Camp Hill, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Highmark full-time (More than 8 years)

    Pros

    Stable and growing company with lots of employees

    Cons

    Volatility of the insurance industry

    Advice to Management

    Employees are very important asset.


  10. Helpful (2)

    "Provider Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Highmark full-time (More than 5 years)

    Pros

    Great vision as a company to place the customer at the center of healthcare.

    Cons

    Talented professionals are leaving because lower level management is not able to foster a trusting environment to accomplish strategic objectives.

    Advice to Management

    Middle level management needs support and training to hold unto their top level performers. Constant turnover does not facilitate the company achieving its mid to long term objectives.


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