Highmark Reviews | Glassdoor

Highmark Reviews

Updated October 27, 2017
228 reviews

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2.5
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Deborah L. Rice-Johnson
43 Ratings

228 Employee Reviews

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Pros
Cons
  • Work life balance does not exist (in 17 reviews)

  • All that matters is bottomline so upper management can get their bonus (in 13 reviews)

More Pros and Cons

  1. Helpful (1)

    "OK Overall - Advancement opportunity, benefits, work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Highmark full-time

    Pros

    Great employee benefits - gym, insurance, business groups
    Friendly people - mostly pleasant people

    Cons

    Changing industry makes it hard to find consistency
    Siloed departments make it hard to accomplish big objectives (and results in different cultures - one department could be amazing to work in and another could be a nightmare)


  2. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Highmark full-time

    Pros

    Great work environment and benefits

    Cons

    None I can think of.

  3. "Great opportunities for hard working, adaptable, quality focused individuals."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Camp Hill, PA
    Current Employee - Manager in Camp Hill, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Highmark full-time (More than 10 years)

    Pros

    Challenging work, great opportunities to learn and do something different each day. Coworkers are welcoming, open to share knowledge and help each other to be successful. Flexible schedules for salaried employees.

    Cons

    Stressful at times. More work than the staff can manage in a normal day. Difficult to balance work and home due volume of work and heightened service demands.

    Advice to Management

    Listen to your staff, including your middle management. Help with work/life balance by setting realistic goals at all levels. Share the wealth, merits barely keep up with cost of living even for high performance staff. Keep up the great work in the communities. Continue to fostering inclusive programs in the workplace.


  4. Helpful (1)

    "Customer Service Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Highmark full-time

    Pros

    - Pay
    - Benefits
    - Charitable company within communities

    Cons

    - Constant micromanagement for customer service
    - Increased workload due to attrition without increase in pay
    - Unreasonable production/average call time standards (focus should be on quality standards of calls only, due to complicated material and high quality standards)
    - Frequent health insurance changes in day to day procedures, rules, etc. with little to no training
    - Disorganized methods of communicating those changes and not enough time to review them
    - Cultural and system changes that are negative for advocates
    - Customers are often very angry, emotional or difficult due to complexities and changes in health insurance

    Advice to Management

    Retain and prevent high turnover rates of advocates by:
    - Getting rid of production/average call time and focusing on high quality of calls. It's about customer satisfaction, not about how long it takes to give quality assistance. High quality takes time.
    -More training, and not just for new employees but also for new procedures/processes/systems.
    - Keep increasing the pay and time off. This job is difficult due to the many complexities of health insurance and the challenges that upset customers bring.


  5. Helpful (7)

    "Sr Application Developer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Applications Developer in Pittsburgh, PA
    Former Employee - Senior Applications Developer in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Highmark full-time (More than 10 years)

    Pros

    I worked at Highmark for 17 years with a generous salary and benefits. The first 14 years Highmark was a great place to work,

    Cons

    In the last 3 to 4 years management became extremely demanding, Stressful place to work trying to meet tight deadlines. Prepare to work evenings and weekends without any compensation,


  6. Helpful (1)

    "OK place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Highmark full-time

    Pros

    Challenging assignments and professional growth.

    Cons

    Bureaucratic approach to everything, overly formal.

    Advice to Management

    Loosen up. Create an "open door" policy and provide access to leadership. Solicit and listen to customer feedback.


  7. "Not what it used to be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claim Adjustment Specialist in Pittsburgh, PA
    Former Employee - Claim Adjustment Specialist in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Highmark (More than 10 years)

    Pros

    Gym, flex schedule so most can start as early as 5a.m. and location

    Cons

    Upper management, expectations, underrate your value and they have roaches which is just nasty

    Advice to Management

    Stop treating employees like they don't matter and are indisposable. Make your employees happy and they will want to produce quality work. Forcing them to work and taking away perks only makes them miserable which won't give you the results you're looking for. Management has taken away annual bonuses, employee EARNED time off when it was switched to PTO time, they force you to work in areas without proper training. They even started forcing employees to work double positions without proper training like making an adjuster take on customer service roles and claim processors do adjustment functions without even offering additional pay and they force you to work on holidays. Not a good place to be

  8. "Good Company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Highmark full-time

    Pros

    Depending on department able to work from home

    Cons

    Depending on department not enough staff


  9. Helpful (3)

    "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Highmark full-time

    Pros

    There are no longer any pros to working for Highmark.

    Cons

    Unrealistic expectations from management, no support, minimal to no guidance and/or training. Jobs are being sent outside the country to save money and then when there are problems with systems, staff based in PA are expected to figure it all out. You are basically expected to work 24X7 and there are no exceptions.
    Also, seeing co-workers have anxiety attacks, heart attacks and even die at their desk with no sympathy from management is down right frightening.

    Advice to Management

    It's too late and they wouldn't take the advice anyway. It's the Matt Ray way or the highway.


  10. "utilization managment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Highmark full-time

    Pros

    nice professional atmosphere work place

    Cons

    work at home preferred parking $10per day

    Advice to Management

    decrease office time


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