Highmark Reviews | Glassdoor

Highmark Reviews

Updated September 15, 2018
267 reviews

Filter

Filter

Full-timePart-time

2.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Deborah L. Rice-Johnson
62 Ratings

267 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Work life balance does not exist" (in 18 reviews)

  • "Upper management will not compensate according to your worth" (in 16 reviews)

More Pros and Cons

  1. "5 out of 5"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Highmark full-time (More than 8 years)

    Pros

    I have been with Highmark for almost 10 years and hope to spend 10+ more. I came as an individual contributor and have continued to grow in span and scope of control every 12-18 months. I am continually impressed by how smart, driven, and supportive my colleagues are. One of the things I particularly appreciate is the number of women leaders in senior positions and have created real personal friendships with my colleagues outside of work.

    Cons

    Highmark is going through a large transformation - and with a large transformation, comes significant change. It can be difficult to continually challenge the norm and status quo and best for those that like a challenge.


  2. "Quality Analyst"

    StarStarStarStarStar
    Former Employee - Analyst in Pittsburgh, PA
    Former Employee - Analyst in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Highmark full-time (More than 10 years)

    Pros

    Good opportunities to increase knowledge base via training classes that many positions allow you to take as part of your job. Good teamwork environment in many departments.

    Cons

    I have no specific cons to document.

    Advice to Management

    None.

  3. Helpful (1)

    "Review of Highmark Commercial Health Coach"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Health Coach in Pittsburgh, PA
    Former Employee - Health Coach in Pittsburgh, PA
    Neutral Outlook

    I worked at Highmark full-time (More than 3 years)

    Pros

    Pay is fairly high. Office facilities are nice if you’re in town and not WFH.

    Cons

    Prepare to be micromanaged. Negative reinforcement and downplaying your performance seems to be the management strategy to improve staff performance.

    Advice to Management

    Stop micromanaging people. Employees will still work hard if you tell them they’re doing well.


  4. "Great vision for the future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Highmark full-time (More than a year)

    Pros

    Focused on the customer and simplifying healthcare

    Cons

    lots of change that can at times be tough to keep up with.


  5. "On the right path"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources in Pittsburgh, PA
    Current Employee - Human Resources in Pittsburgh, PA

    I have been working at Highmark full-time (More than 3 years)

    Pros

    Good benefits, flexibility, company is open to trying new things

    Cons

    Structure is too top heavy and too much power and deference is given to upper management. There is no pushback to leaders.


  6. Helpful (4)

    "Great Benefits, Terrible Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Highmark full-time

    Pros

    Great 401k and legacy pension plan. The coworkers are amazing

    Cons

    Awful Management and leadership.


  7. Helpful (1)

    "Senior finacial analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Highmark full-time

    Pros

    Good pay and benefits including bonuses

    Cons

    Long hours, slow to change and adapt

  8. Helpful (1)

    "Decision Support Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Highmark full-time

    Pros

    Nice coworkers and central location

    Cons

    Terrible management. Overbearing and unorganized. Highmark health os run so poorly its stunning it still in existance. Have 5 postings for jobs yet no internal candidates because ppl want nothing to do with it.

    Advice to Management

    Spend more time with your employees and less at meetings


  9. Helpful (5)

    "Highmark Health Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Wilmington, DE
    Current Employee - Customer Service Representative in Wilmington, DE
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Highmark full-time (More than a year)

    Pros

    Co-Workers
    Location
    There is no other pros of working here

    Cons

    Over working employees
    Management plays favorites
    PTO and sick time are the same
    Do not value employee strengths

    Advice to Management

    Stop playing favorites. Take responsibility for your decisions and actions. Pick the right people for the job based on performance and skill level and not just because you like them.


  10. Helpful (3)

    "Job is decent, management could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Highmark full-time (More than 8 years)

    Pros

    Coworkers are great
    Decent salary
    Okay hours
    Decent benefits

    Cons

    Employees do not feel valued...we used to have employee appreciation days and gift cards for getting commendations from customers, now we have an emailed certificate.
    Some managers play favorites. Big time. If you want to do ANY of the occasional special projects and non-phone activities, better hope you buttered the right bread.
    Shift bidding is arbitrary. It's allegedly based on performance reviews, but this is a wibbly-wobbly proposition and can result in changed shifts every three months and zero recourse.
    New programs being put in place and weighted heavily in your performance reviews.
    Command center/scheduling dropping you arbitrarily into other lines of business with little notice and really not caring if you're trained to do it or not.

    Advice to Management

    Stop playing favorites!
    Staff an appropriate amount of people for each of the lines of business so you don't have semi-trained people taking calls and getting errors because they are unfamiliar with the service.


Showing 267 of 281 reviews
Reset Filters