Highmark Reviews

Pros

I find Highmark to be a company of integrity and am proud to work here and support its mission. I trust leadership and there is a clear commitment to making it a better place to work. I have seen many positive changes in culture, technology, and strategy in my time working here.  There are always opportunities to advance my career and people that care about each other. Good pay, health benefits, 401k, and PTO.

Advice to Management

Continue to keep focused on the strategy and the people that are supporting it.

Pros

Benefits package, peers. Location, size

Advice to Management

Employee appreciation

Pros

Flexibility with WFH
Great company benefits (401k, health benefits, wellness, etc. ) all of which is Much Appreciated!)
Free gym to employees
I work with great senior management that really cares about your growth and work goals. They also strive to make our department and team better

Advice to Management

President & CEO David Holmberg is great and so approachable! he know employees are special and hard workers and he is for the employee.
Deb Rice Johnson is awesome too! she is so passionate about our stance in the industry and being advocates for healthcare.
HR really needs to be for the employee. They take management's side over the employee even when they have proof of being harassed and bullied.
Highmark used to be THE place to work! unfortunately certain areas have a high turn over because of lack of respect towards their employees. To me, it is till THE place to work. I love working here!

Pros

Customer service helps others.

Pros

Benefits are great (of course)

Pros

Great professional atmosphere, motivation to succeed by leaders and equipped with tools to successfully achieve your responsibilities.

Pros

Salary is better than average.

Advice to Management

Self policing of your peers would be a good place to start.

Pros

Great benefits, excellent training program

Pros

I had medical and dental and a 401k

Advice to Management

start hiring managers who are qualified to do their job and don't bully their employees into OT, and hire people who actually know how to lead. start choosing people by education and not experience because just because someone meets stats, and phone goals of the phones doesn't mean they have the leadership skills needed to do the job they need the education too. start updating your computer systems its 2019! we have the tech to make programs run more efficiently i wouldn't have 5 mins of ACW(after call work) if i didn't have to write a damn novel to submit one complaint

Pros

Work-from-home, flexibility. Good yearly raises and bonuses.

Advice to Management

As someone who develops analytics using tools such as Python, SAS, Tableau, etc, it is nearly impossible to be creative here. The enterprise data warehouse data dictionary hasn't been updated in years. The IT policies adopted by our sister company, Highmark Health Solutions are so hairbrained and restrictive, that you need to fill out a multiple page form for basically anything, then you get an email three weeks later by some random admin pointing out how you're violating x, y, and z HMHS IT policy by doing what your management told you to do, yet our security system is based on an insecure decade old Java applet that only runs in legacy Internet Explorer, and our service request catalog runs on Flash which was deprecated years ago for its known security issues. IRONY. All information on how to navigate any of these forms are housed on random sharepoint sites that aren't searchable because you probably don't have access to them (yet are expected to know what information they contain).

Management likes to keep the developers in project management meetings half the day, while claiming to be "agile". Requirements are never set in stone. We buy any random software that includes the terms AI or Enterprise-grade in the description, even if it doesn't work (especially once hamstrung by HMHS IT Policy).