Highmark Reviews | Glassdoor

Highmark Reviews

Updated June 11, 2018
254 reviews

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2.6
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Deborah L. Rice-Johnson
55 Ratings

254 Employee Reviews

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Pros
Cons
  • "Work life balance does not exist" (in 18 reviews)

  • "Upper management will not compensate according to your worth" (in 15 reviews)

More Pros and Cons

  1. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Highmark full-time

    Pros

    Great work environment and benefits

    Cons

    None I can think of.


  2. Helpful (2)

    "Big Company, Small Minded"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Highmark full-time (More than a year)

    Pros

    Great benefits, great co-workers, downtown location is great to work at.

    Cons

    Disconnected management. Those managers who are actually competent end up being shuffled around until they leave. It's a fan club from Manager level on up.

    Advice to Management

    Stop drinking the Highmark kool-aid and take on some external conferences about leadership and running a team. Gladhappy yes-men will do you no good. Expand your horizons.

  3. "Progressive and forward thinking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacy Utilization Management in Wilkes-Barre, PA
    Current Employee - Pharmacy Utilization Management in Wilkes-Barre, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Highmark full-time (More than a year)

    Pros

    Changing business model to consistently succeed in a challenging environment

    Cons

    Lack of ability to create a team environment due to multiple locations and company not willing to promote getting together


  4. Helpful (1)

    "Billing Specialist Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Billing Specialist Lead in Pittsburgh, PA
    Current Employee - Billing Specialist Lead in Pittsburgh, PA
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Highmark full-time (More than 8 years)

    Pros

    Large Company, room for growth if your an intelligent individual.
    Heavy Footprint in Pennsylvania.
    Largest Health insurance Company in Pennsylvania.

    Cons

    Promotions are few and far between.
    Compensation not up to par in the industry.
    Non- Salary employees will never receive a bonus of any kind.
    Upper management will not compensate according to your worth.


  5. "Solid employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Camp Hill, PA
    Former Employee - Account Executive in Camp Hill, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Highmark full-time (More than 10 years)

    Pros

    Good health benefits and flexible hours. Good training program. Had a great fitness center and programs when I worked there. And an on site heath clinic that was convenient. There was even a coffee shop! Management was fairly competent and open to suggestions

    Cons

    Long hours during open enrollment in the fall. Management sometimes not as responsive to reps needs in field and could have been more supportive.


  6. "Mostly positive."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior CRM Analyst in Allentown, PA
    Current Employee - Senior CRM Analyst in Allentown, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Highmark full-time (More than a year)

    Pros

    Benefits and professional coworkers. Schedule flexibility depending on role. Travel and professional development is company paid.

    Cons

    Corporate process issues, no formal training for new hires or those who transition roles. Lots of double work due to old technology systems and integration limitations.


  7. Helpful (1)

    "Customer Advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Provider Service Representative in Wilmington, DE
    Current Employee - Provider Service Representative in Wilmington, DE
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Highmark full-time (More than 3 years)

    Pros

    Nice building, nice people, gym access, up to date computer systems

    Cons

    bad management, polices and procedures aren't followed

    Advice to Management

    do what is expected

  8. "Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Highmark full-time

    Pros

    Great team of people, strong positive culture and vision for the future

    Cons

    A lot of priorities and high work load


  9. "Diverse Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Highmark full-time

    Pros

    1. Great Benefits
    2. Employee Resource Groups
    3. Flexibility
    4. Work from Home

    Cons

    1. Cost of Parking
    2. Unable to build relationships with management as they are generally at a different site.

    Advice to Management

    Make more of an effort to visit your staff that are not located in the same office that you may not be.


  10. Helpful (4)

    "Finance Professionals Beware!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance in Pittsburgh, PA
    Current Employee - Finance in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Highmark full-time (More than 3 years)

    Pros

    Base compensation was good - bonuses % are low compared to industry norm

    Cons

    The culture! Senior Health Plan leadership (primarily CFO and finance VP's) is very robotic - they lack basic human compassion and emotion. They are more bottom line driven than most for-profit companies. The Health Plan CFO has a complete lack of concern for the finance team. The Health Plan CFO will not hesitate to humiliate you in a meeting if any deliverables deviate from his ever-changing expectations and micro-management. Overall, a very hostile work environment
    The physical plant is awful - most floors (especially the finance floor) hasn't been touched since 1988. The cafeteria is also outrageously expensive.

    Advice to Management

    There needs to be a massive investment is team building.


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