Highmark Reviews

Updated Jun 18, 2020

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2.9
52%
Recommend to a Friend
61%
Approve of CEO
Highmark President Deborah L. Rice-Johnson (no image)
Deborah L. Rice-Johnson
92 Ratings
Pros
Cons
More Pros and Cons
  1. "Great Place to Work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Analyst in Camp Hill, PA
    Recommends
    Positive Outlook

    I worked at Highmark full-time for more than 10 years

    Pros

    comprehensive benefits package opportunity for advancement

    Cons

    regular layoffs and some weekend hours

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  2. "Great benefits"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Positive Outlook
    Approves of CEO

    I have been working at Highmark full-time for more than 5 years

    Pros

    Great benefits and very stable

    Cons

    Salary negotiations cab be conservative

  3. Helpful (2)

    "Software is archaic!"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Consumer Advocate in Wilkes-Barre, PA

    I worked at Highmark full-time for less than a year

    Pros

    Hard to lose this job if you show up.

    Cons

    There are about 6 different systems you will use daily and sometimes per phone call. The software used to get specific information on individual health benefits is absolutely archaic. It takes so long to get to an answer, and reps FREQUENTLY give the wrong information. You will give wrong information too, everyone does because one page says one thing and another page tells you something different. You WILL be micromanaged. I was hit on by one of my trainers. I went to my other trainer to advise and she said, and I quote "you should stop looking so good then", Completely unacceptable. Trust me I dressed professionally, the only thing I could change was maybe stop taking a shower? Needless to say I was not comfortable working in that environment. It is extremely toxic. People are visibly unhappy and defeated in general. Also, there are not a lot of opportunities outside the department in Wilkes-Barre, so do not expect to be able to advance your career. There is a very slim chance that you could make a lateral move to another department, but they are just as unhappy.

  4. "Growth opportunity pp"

    4.0
    Current Employee - Business Consultant in Pittsburgh, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Highmark full-time for more than 3 years

    Pros

    Advancement and compensation are more than expected

    Cons

    Parking is a bit of an annoyance

  5. "Great place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Strategy Analyst in Pittsburgh, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Highmark full-time for more than a year

    Pros

    The organization cares about it's employees and the members. They promote from within.

    Cons

    Can be slow to adopt to new market realities, mostly driven by how much they care about their members.

  6. Helpful (2)

    "Glad I was able to escape"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Associate in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Highmark full-time for more than a year

    Pros

    Close proximity to many restaurants and Point Park.

    Cons

    Management sucks. I genuinely don't know how some of the upper management got there. They don't do work, and expect you to do everything. Also, my particular manager was absolutely horrible. Smoked e-cigarettes in front of me during meetings and didn't do any work.

  7. "Pay sucks at Highmark"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Camp Hill, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Highmark full-time for more than a year

    Pros

    Good benefits, decent hours, nice building

    Cons

    horrible pay, employees not valued

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  8. "Calls"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Outbound Clerk 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Highmark full-time for more than a year

    Pros

    Pay, benefits, growth, and hours

    Cons

    Favouritism, micromanaging employees that know what they are doing.

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  9. "I enjoy working here"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Clinical Analyst in Wilmington, DE
    Recommends

    I have been working at Highmark full-time for more than 3 years

    Pros

    Salary is competitive. Generous PTO

    Cons

    Can be over worked at times

  10. Helpful (5)

    "Archaic Company"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Decision Support Analyst in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Highmark full-time for more than 3 years

    Pros

    Decent Salary, Good Benefits, Good 401k matching

    Cons

    Bureaucratic, Blind Leading Blind, NO work life balance whatsoever. The amount of times I was asked to work late, or expected to work late, was obscene for a salaried position. I would then receive a lecture about how I wasn't to work late so often followed up shortly thereafter by one of my many managers wondering if I got the work done or had time for additional projects.

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