Highmark Reviews

Cons

Highmark is going through a large transformation - and with a large transformation, comes significant change. It can be difficult to continually challenge the norm and status quo and best for those that like a challenge.

Cons

I have no specific cons to document.

Cons

Prepare to be micromanaged. Negative reinforcement and downplaying your performance seems to be the management strategy to improve staff performance.

Cons

lots of change that can at times be tough to keep up with.

Cons

Structure is too top heavy and too much power and deference is given to upper management. There is no pushback to leaders.

Cons

Awful Management and leadership.

Cons

Long hours, slow to change and adapt

Cons

Terrible management. Overbearing and unorganized. Highmark health os run so poorly its stunning it still in existance. Have 5 postings for jobs yet no internal candidates because ppl want nothing to do with it.

Cons

Over working employees
Management plays favorites
PTO and sick time are the same
Do not value employee strengths

Cons

Employees do not feel valued...we used to have employee appreciation days and gift cards for getting commendations from customers, now we have an emailed certificate.
Some managers play favorites. Big time. If you want to do ANY of the occasional special projects and non-phone activities, better hope you buttered the right bread.
Shift bidding is arbitrary. It's allegedly based on performance reviews, but this is a wibbly-wobbly proposition and can result in changed shifts every three months and zero recourse.
New programs being put in place and weighted heavily in your performance reviews.
Command center/scheduling dropping you arbitrarily into other lines of business with little notice and really not caring if you're trained to do it or not.