ICON Reviews

Cons

Commute, pay, traffic, challenge, benefit

Cons

Multiple SOPs in a number of different locations. Various SOPs contradict each other. Multiple systems, not including EDCs, to learn.

Cons

A very busy place to work. Had frequent technical difficulties with company equipment. Hard to get ahold of IT.

Cons

Ridiculous monitoring unit credit system where remote visits (including the the ever present SQVs) only count for half a day even when you're spending multiple days interacting with sites and report writing. Absurdly long reimbursement period for travel expenses. I routinely have expense reports approved by my line manager not get paid out for >10 business days post approval.

Cons

Not much of a training structure, but company does help you learn.

Cons

Don’t believe the positive reviews. ICON spends all of their time acquiring new companies when theirs is barely surviving. The staff is miserable, management does not care about a single one of the staff. The staff is what got them their great reputation and yet they treat everyone as disposable. They have outsourced hundreds if not thousands of jobs to other countries in an effort to cut costs. They’ll give you promotions and never give you the title or pay with the premise that it will come at the new fiscal year… then never follow through. The pay is horrible anyway. They acquire new companies and fire all of the hard working dedicated employees and dump the work load on 1 remaining person. They have thousands of loyal, dedicated staff and they don’t care. Their greed will drive them into the ground. They create a war zone and make it such a hostile environment that the staff acts out of character to be the next “mean girl” just to keep food on their table.

Cons

No raise, hiring freeze, lack of resources

Cons

Mgmt specifically women prefers to keep the white male individual whom they hired in 2023 with little experience in clinical research over female with decades of experience including proven results. Women in mgmt put this guy on a pedestal over other hard working employees. Mgmt also do not have any of their internal SOPs together nor available to answer any questions.

Cons

Pretty intense learning curve, took about 6 months to feel comfortable.

Cons

Their HR department and IT department are rather hard to get in contact with. They also change systems fairly regularly, which can be bothersome. I've had to submit the same expense reports 3 times now because of their system updates and errors. Their benefits package is okay but nothing too special. I also don't feel supported from either my study team nor my manager. If anything, I feel more pressured to work harder but for no reward. Low chance of promotion or growth, even if they tell you otherwise. Low merit based raises as well. If you are brought in as a Legacy PRA employee, you'll be expected to sign a non-compete and will not be treated very well. Additionally, they do not provide a company phone and have become extremely strict with travel expenses (i.e. if there is a 1 hour flight available with no layovers, the preferred flight would be the one with 9 or more stops/layovers because it is the cheapest) there's also a lot of travel and visits are stacked on top of one another. Burn out is inevitable. My initial compensation for my position was also quite nice. No sign on bonus though.