ICON Reviews | Glassdoor

ICON Reviews

Updated December 12, 2018
707 reviews

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3.4
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ICON CEO Steve Cutler
Steve Cutler
4 Ratings

Employee Reviews

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  1. "CRA"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ICON full-time (More than a year)

    Pros

    The benefits are above par for the industry

    Cons

    I had to travel coast to coast


  2. "Senior CRA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ICON full-time (More than 3 years)

    Pros

    Many openings in many TAs

    Cons

    Large company, just a number

  3. "Cra"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ICON full-time

    Pros

    Bonus is good. Pto is good

    Cons

    Workload is a lot. Too many studies


  4. "Long time employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in North Wales, PA
    Former Employee - Director in North Wales, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at ICON full-time (More than 10 years)

    Pros

    Allow you to work independently, good pay and time off

    Cons

    Slow to change processes, overwork.


  5. Helpful (1)

    "QC Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ICON full-time (Less than a year)

    Pros

    Great place to work, great team members, everyone is nice and helpful. Great benefits. Almost all employees have been working there for 8+ years because it's a great place to work at.

    Cons

    Not much room for career growth in this particular position. However, people jump to teams within the company as it is huge. The company tends to hire through referrals a lot.


  6. Helpful (1)

    "Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ICON full-time

    Pros

    Company has great benefits, very competitive against other CROs. Management is great to work with

    Cons

    Management can be somewhat inconsistent

    Advice to Management

    Management needs to listen to its employees


  7. Helpful (1)

    "Great people but horrible work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Clinical Research Associate
    Former Employee - Senior Clinical Research Associate
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at ICON full-time (More than 10 years)

    Pros

    The people at ICON are fabulous. The line managers and study managers have been CRAs before, so they are able to fully support you to the best of their abilities.

    The health insurance is insanely good. One of the reasons I stayed as long as I did was for the health insurance.

    You start off with 15 days vacation.

    Cons

    As a CRA you are traveling 80-90%. It's expected you link your travel, so you may hit three to four cities in one week. With there being only three big airlines now, you are usually connecting which adds to a very long day. A typical work week is 55-70 hours.

    There is a 10 day on site per month requirement. Travel time is not taken into account.

    Their vacation plan is generous, but because of the heavy workload, you are 'punished' for taking time off. The amount of work that piles up (because there is no one to cover for you) adds so much extra time, it's almost not worth it.

    Work/life balance as a CRA is HORRIBLE. Errands, dr appointments, socializing, etc have to be done on the weekends.

    Managers are sympathetic and help as much as they can, but ultimately their hands are tied by Senior Management.

    It's a shame I had to rate the company two starts. It used to be a wonderful company to work for. As ICON has grown in size, CRAs have been reduced to workhorses.

    Advice to Management

    Advocate for your CRAS and tell the clients NO to unreasonable requests.

    Additionally bring back the in-house Lead CRA role to take the pressure off of the CRAs.

  8. Helpful (1)

    "Great company, great job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Raleigh, NC
    Current Employee - Anonymous Employee in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ICON full-time (More than 3 years)

    Pros

    Great compensation, merit and CoL raises annually as well as bonuses, flexible schedule, company encourages social interaction by scheduling gatherings throughout the year including trips to local sporting events.

    Cons

    Salaries start a little lower than industry average, but with room to grow.


  9. Helpful (1)

    "Great company - values innovation and good ideas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ICON full-time

    Pros

    Great culture and community. As an employees I was empowered to innovate and good ideas I had were valued and fostered

    Cons

    Salary was less than desired.


  10. Helpful (5)

    "Language Services Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Analyst in Raleigh, NC
    Current Employee - Senior Project Analyst in Raleigh, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ICON full-time (More than 3 years)

    Pros

    Some WFH flexibility; Slight schedule flexibility; Interesting material

    Cons

    Inconsistent manager feedback; No transparency from management; Very little upward mobility; Ever increasing workload without compensation increase beyond COL increases yearly; Inconsistent policies implementation; Management does not like to provide positive feedback (it is an unofficial policy of theirs); WFH flexibility can be taken away at anytime, though management works from home so much that they lost their office in the building

    Advice to Management

    Get into the 21st century with your employee policies. If you are hiring mostly college and graduate school graduates who are expected to work with global time differences in mind, don't make them sit at a desk from 9-5 in the US when all their work is in India or China and then expect them to still get online at 10PM to communicate with China. You waste everyone's most valuable resource: time. And, get consistent and transparent. You're hiring in the 21st century - we can all communicate with each other and know when you are lying.