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ICON Reviews

Updated January 13, 2018
584 reviews

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3.3
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ICON CEO Ciaran Murray
Ciaran Murray
207 Ratings

584 Employee Reviews

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Pros
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  1. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ICON part-time

    Pros

    Great working place with nice people.

    Cons

    Not a long term job to grow!


  2. "Clinical Trial Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ICON full-time

    Pros

    Use to have a great culture, that is changing though

    Cons

    No growth, you will remain at the same position for a long time. Unless your project management, they move those individuals up quickly.

    Advice to Management

    Move individuals along the career path quicker

  3. "Service Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at ICON full-time

    Pros

    Great benefits to their employees

    Cons

    Overworked, not enough training for newer employees

    Advice to Management

    More training is necessary for newer employees, better management of teams


  4. "banker"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    off on weekends and holidays.

    Cons

    pay was too low. bad management


  5. "Loved the Managment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Clearwater, FL
    Former Employee - Project Manager in Clearwater, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at ICON full-time (More than a year)

    Pros

    Great working environment, very supportive, treated well by upper management

    Cons

    They tried to move PM into maintenance without asking. Local management is much more unaccustomed to working with entry level / lower level employees as opposed to highly trained employees that can work effectively and efficiently with minimal interference. The pay is low for MY area. Little room for promotion without many years of service.

    Advice to Management

    Review the pay scale and when you see a rotating door of employees in SPECIFIC divisions and areas - take a better look at your management. Employees rarely quite jobs, they quite managers.


  6. Helpful (6)

    "Years of not living up to potential"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ICON full-time (More than 5 years)

    Pros

    As long as you get your work done, no one really cares how or when you do it. Nice colleagues although most have left now.

    Cons

    Management does not care about its employees at all. The workload has increased significantly over the past few years with no increase in salary to compensate. The company seems to content to have staff leave after a year instead of trying anything to keep them around.

    No investments at all in IT or support services unless it makes things cheaper. The company motto should be 'as long as we can do it cheaper, we don't really care how it will impact quality or job satisfaction!'.

    Communication is all top-down, there's no way whatsoever to get a message from the bottom up unless 17 layers of management decide to push. Ah, there's the yearly survey which is so obviously rigged to show improvement it feels North Korean.

    Any bonus payout is distributed so unequally between senior and lower staff even this nice gesture generates frustration on the floor.

    There's a lot of very smart, friendly and well-intentioned people at ICON and working there was great, but senior management's RyanAir approach to clinical research cannot last forever.


  7. Helpful (1)

    "ICON"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Given high level of independence working on projects.

    Cons

    Working in different time zones can be a challenge.

    Advice to Management

    Keep rewarding employees for hard work.

  8. Helpful (3)

    "Love my Job and support of management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SSUA in Brentwood, TN
    Current Employee - SSUA in Brentwood, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ICON full-time (More than 5 years)

    Pros

    Professional Development, Health Insurance, Flexibility or working form home or office, open to ideas to improve a system

    Cons

    Some people who work there should't be there, can't hack the job or the responsibilities and just put the place down.

    Advice to Management

    SSU Management are great to work with. Not micro managers unless a staff member needs to be mico managed.


  9. "eClinlcalDataSpecialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Eclinicaldataspecialist in Research Triangle Park, NC
    Current Employee - Eclinicaldataspecialist in Research Triangle Park, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ICON full-time (Less than a year)

    Pros

    flexibility in being able to work from home

    Cons

    would like more flexibility in working from home

    Advice to Management

    be more flexible


  10. "Great company, great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ICON full-time (More than 8 years)

    Pros

    Profitable, growing, interesting company. Good pay and benefits and work-life balance.

    Cons

    Resources haven't always kept up with growth.

    Advice to Management

    Foster teams. Ensure resources are where they need to be. Consider local needs. Create pathways for career advancement and professional growth in all countries. Maintain good company culture.


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