ICON Reviews

Updated Jun 15, 2021

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Found 1,253 of over 1K reviews

3.7
75%
Recommend to a Friend
80%
Approve of CEO
ICON CEO Steve Cutler
Steve Cutler
256 Ratings
Pros
  • "Work life balance; flexible PTO(in 117 reviews)

  • "Work life balance, good benefits(in 56 reviews)

  • Cons
  • "work life balance can be overwhelming(in 53 reviews)

  • "No career progression, not flexible with working from home(in 26 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of ICON and is not affected by filters.

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    1. 5.0
      Current Employee, more than 3 years

      Good company

      Jun 11, 2021 - IHCRA in Philadelphia, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      ICON is in need of CRAs and offering competing salaries from IHCRA to CRA roles

      Cons

      DOS are minimum of 9 but CRAs are almost always traveling M-Th every week. Home life/work life balance is difficult

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    2. 2.0
      Current Employee, more than 3 years

      Know what you sign up for

      May 24, 2021 - In-House Clinical Research Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Was not laid off like millions of people at peak of Covid due to nature of work in trying to develop a vaccine. -The company paid back the pay cut incurred during peak of Covid, but you had to stick around until the end of the year to get it.

      Cons

      -High turnover at company -Using outdated systems and processes. No investment in technology or AI tools. -Does not pay for performance. -Selectively chose groups of clinical operations employees that would not receive a bonus when the rest of the company did. They then bought another company (PRA) then did a townhall praising that they've made more money during Covid than ever before. This was out of touch and hurt a lot of people affected by the lack of bonus distribution. -

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      3 people found this review helpful
    3. 4.0
      Current Employee, more than 3 years

      A solid company

      Jun 14, 2021 - CTM Manager in Nashville, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      ICON has great team members who support one another’s success as we work on clinical trials Good benefits including PTO

      Cons

      Many systems which causes repetitive work processes.

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    4. 4.0
      Current Employee

      Nice place to work

      Jun 10, 2021 - Senior Lab Data Analyst in Farmingdale, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      PTO. good benefit package, friendly people

      Cons

      Sometimes short staffed, high pressure

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    5. 5.0
      Current Employee, less than 1 year

      CTA

      Jun 9, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work Life Balance Research Study Administrative Skills

      Cons

      Can be messy transition and feel helpless at times

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    6. 5.0
      Current Employee

      Best home health agency I’ve worked for

      Jun 2, 2021 - LVN in La Porte, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Strong values and support families and employees

      Cons

      Wish they had more cases in La Porte area

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    7. 3.0
      Former Employee, more than 3 years

      Big corporate environment

      Jun 14, 2021 - Icon in Philadelphia, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, very good pay

      Cons

      Definitely feel like a number. Must sign a very tight non-compete.

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    8. 1.0
      Former Employee

      Improvements needed

      Jun 10, 2021 - Director%2C Data Management in Research Triangle Park, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      salaries were at the higher end for industry, bonus structures were strong, and consistently paid.

      Cons

      management was inconsistent and entirely too 'micromanagey' for the level of employees hired. Employees were not trusted, critiqued, and creative ideas were not received well, because "this is just how we do it."

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    9. 5.0
      Current Employee, less than 1 year

      CTA

      May 25, 2021 - Cta in Brentwood, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Everyone is so welcoming and kind. It is very flexible. Amazing benefits and Strict work life balance

      Cons

      How confusing it is when you first start

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    10. 2.0
      Current Employee, less than 1 year

      CTA

      Jun 9, 2021 - Clinical Trial Assistant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits and mostly great people.

      Cons

      The learning curve is very steep at first, so take it one day at a time.

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