71% would recommend to a friend
(3630 total reviews)
73% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "Good benefits although they gave decreased over the last 10 years since I started working at this company." (in 268 reviews)
- "Good work life balance and all good" (in 215 reviews)
- "There are really great people that work for ICON and I love being in the team that I am in." (in 171 reviews)
- "Great team work and I feel like I can talk comfortably around everyone I work with" (in 85 reviews)
- "Great managers who are open to help and advise" (in 82 reviews)
- "Poor management High turnover Unorganized Mandatory overtime Unrealistic goals No growth in career" (in 151 reviews)
- "For all this reasons trying to make career starting as SMA requires many years of hard work and low salaries." (in 147 reviews)
- "Low pay and highly reliant on client investments" (in 115 reviews)
- "No bonus for former PRA and DOCS employees" (in 87 reviews)
- "No training whatsoever, with management saying on your face that no one has the time to train you." (in 55 reviews)
Ratings by Demographics
This rating reflects the overall rating of ICON and is not affected by filters.
Found 3,630 of over 4K reviews
Updated Dec 4, 2023
- Most Recent
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- Lowest Rating
- 2.0Nov 16, 2023CDMCurrent Employee, more than 3 years
It was very tough to start here, despite being in the industry for over 10 years. There are a multitude of SOPs to read and they really don't explain things well. There are over 10 systems that you need to know well in order to be successful in your position. And line managers are very inconsistent in support. Some line managers are fabulous, while others shouldn't be in their positions.
Multiple SOPs in a number of different locations. Various SOPs contradict each other. Multiple systems, not including EDCs, to learn.
- 3.0Dec 4, 2023Project Manager InternFormer Employee, less than 1 yearRaleigh, NC
Nice staff to work with. I worked remotely as an intern and enjoyed it.
A very busy place to work. Had frequent technical difficulties with company equipment. Hard to get ahold of IT.
- 3.0Nov 2, 2023Clinical Research AssociateCurrent Employee, more than 1 yearCincinnati, OH
Work with some decent people and you're entirely responsible for your own schedule. Like being dedicated to a single sponsor and only focusing on their SOPs.
Ridiculous monitoring unit credit system where remote visits (including the the ever present SQVs) only count for half a day even when you're spending multiple days interacting with sites and report writing. Absurdly long reimbursement period for travel expenses. I routinely have expense reports approved by my line manager not get paid out for >10 business days post approval.1
- 4.0Dec 3, 2023Associate Project ManagerCurrent Employee, more than 5 yearsRaleigh, NC
Room for growth within the company
Not much of a training structure, but company does help you learn.
- 1.0Aug 2, 2023IT Project ManagerFormer Employee, more than 5 years
There is nothing positive about ICON
Don’t believe the positive reviews. ICON spends all of their time acquiring new companies when theirs is barely surviving. The staff is miserable, management does not care about a single one of the staff. The staff is what got them their great reputation and yet they treat everyone as disposable. They have outsourced hundreds if not thousands of jobs to other countries in an effort to cut costs. They’ll give you promotions and never give you the title or pay with the premise that it will come at the new fiscal year… then never follow through. The pay is horrible anyway. They acquire new companies and fire all of the hard working dedicated employees and dump the work load on 1 remaining person. They have thousands of loyal, dedicated staff and they don’t care. Their greed will drive them into the ground. They create a war zone and make it such a hostile environment that the staff acts out of character to be the next “mean girl” just to keep food on their table.37
- 4.0Dec 2, 2023In-House Clinical Research AssociateFormer Employee, more than 1 yearNashville, TN
Some great management, work life balance
No raise, hiring freeze, lack of resources
- 2.0Nov 20, 2023Study ManagerFormer Employee
Nothing to share that is positive.
Mgmt specifically women prefers to keep the white male individual whom they hired in 2023 with little experience in clinical research over female with decades of experience including proven results. Women in mgmt put this guy on a pedestal over other hard working employees. Mgmt also do not have any of their internal SOPs together nor available to answer any questions.
- 5.0Nov 30, 2023CtaCurrent EmployeeBrentwood, TN
Introductory role, oppertunity to learn a lot and grow your career.
Pretty intense learning curve, took about 6 months to feel comfortable.
- 2.0May 17, 2023CRA ICurrent Employee, more than 1 yearLas Vegas, NV
When I first started working at ICON, I loved the systems, my manager, and my team. Now, not so much. You get executive status for national car rental, which has been pretty nice. Some of the systems they use aren't too terrible, like their CTMS system for example. The mentor I have is amazing and always makes herself available to me.
Their HR department and IT department are rather hard to get in contact with. They also change systems fairly regularly, which can be bothersome. I've had to submit the same expense reports 3 times now because of their system updates and errors. Their benefits package is okay but nothing too special. I also don't feel supported from either my study team nor my manager. If anything, I feel more pressured to work harder but for no reward. Low chance of promotion or growth, even if they tell you otherwise. Low merit based raises as well. If you are brought in as a Legacy PRA employee, you'll be expected to sign a non-compete and will not be treated very well. Additionally, they do not provide a company phone and have become extremely strict with travel expenses (i.e. if there is a 1 hour flight available with no layovers, the preferred flight would be the one with 9 or more stops/layovers because it is the cheapest) there's also a lot of travel and visits are stacked on top of one another. Burn out is inevitable. My initial compensation for my position was also quite nice. No sign on bonus though.15
ICON Reviews FAQs
ICON has an overall rating of 3.7 out of 5, based on over 4,244 reviews left anonymously by employees. 71% of employees would recommend working at ICON to a friend and 63% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.
71% of ICON employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated ICON 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.6 for career opportunities.