ICON Reviews | Glassdoor

ICON Reviews

Updated April 23, 2018
613 reviews

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3.3
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ICON CEO Ciaran Murray
Ciaran Murray
221 Ratings

613 Employee Reviews

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  1. Helpful (3)

    "Love my Job and support of management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SSUA in Brentwood, TN
    Current Employee - SSUA in Brentwood, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ICON full-time (More than 5 years)

    Pros

    Professional Development, Health Insurance, Flexibility or working form home or office, open to ideas to improve a system

    Cons

    Some people who work there should't be there, can't hack the job or the responsibilities and just put the place down.

    Advice to Management

    SSU Management are great to work with. Not micro managers unless a staff member needs to be mico managed.


  2. Helpful (1)

    "Used to love my job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ICON full-time (More than 5 years)

    Pros

    Good benefits, better than average PTO, fair salary

    Cons

    New management with unrealistic expectations; too much focus on pushing unrealistic timelines; systems put into place meant to help which actually end up hindering; seems like upper mgmt cares more about making $$$$ than actually getting quality treatments and drugs approved for the people that need it.

    Advice to Management

    It’s wonderful to be #1, but at what cost? Stop the mgmt revolving door and put someone in that actually understands the department they’re over from the bottom to the top.

  3. "Excellent growing employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ICON full-time

    Pros

    Growing company with lots of opportunity for internal development. Offers exposure to cross-section of the pharma industry to gain exposure to full scope of drug and device-development sponsors.

    Cons

    Growing mid-sized company that is working on developing pipeline and supporting infrastructure at the right pace. Some growing-pains associated with that challenge, but consistent growth year over year is a good indicator of quality and developing business.


  4. Helpful (1)

    "TMF Specialist II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TMF Specialist II in North Wales, PA
    Current Employee - TMF Specialist II in North Wales, PA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ICON full-time (More than a year)

    Pros

    Good benefits, work-life balance, compressed schedule, friendly staff, flexible hours, not too strict with goals, eligibility to work from home certain days

    Cons

    Over worked. Under appreciated, not the best pay in comparison to industry, takes a while to move up, only 37.5 hour work week

    Advice to Management

    Promote from within and be fair across regions, India team gets treated better than US team.


  5. "Values excellence integrity partnership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ICON full-time

    Pros

    Lots of room to grow in data management. Opportunity to work with different sponsors. Can form partnership with client.provide feedback on how to improve company procedures.

    Cons

    Study assignment may change and you may not always be on the same study from start to finish.

    Advice to Management

    Keep recognizing employees that Excel. Offer tools and advice for new employees.


  6. Helpful (1)

    "Horrible company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clinical Trial Assistant in Marlborough, MA
    Former Employee - Clinical Trial Assistant in Marlborough, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ICON full-time (More than a year)

    Pros

    Occasional work from home ability

    Cons

    Very poor management and all around lack of consideration for employees.

    Advice to Management

    Do a better job all around. Train your employees, offer advice and guidance when asked for it, help your employees on their career path instead of dismissing everything and generally hindering further career growth.

    Lastly, when you know for months that a location will be closing, provide your employees more than two weeks notice right before Christmas. Furthermore, when said location closes and employees are transitioned to home based employees, offer the same courtesy, or at least the truth, to all employees rather than lying about it to those that will be laid off rather than transitioned.

    Layoff's are difficult for everyone involved, but they are a lot easier to deal with when a courteous amount of notice is provided and management is truthful and transparent to all involved .


  7. Helpful (5)

    "Lack of qualified Directors and Senior Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Philadelphia, PA
    Former Employee - Anonymous Employee in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ICON full-time (More than 10 years)

    Pros

    Benefits really are the only positive thing left at ICON.
    Work from home options (depending on which department you are working in).

    Cons

    Many of ICON Sr Management does not respect the people who have been at ICON for more then 8+ years and have built it to where it is today.
    Finances are more important then the quality of the support and staff.
    Lack of culture in a global organization leads to BULLIES and HARASSMENT to maintain control and power.
    Lack of Qualified Senior Management who are given positions they don’t deserve while other staff members have been with the organization and are more qualified get no promotions.
    Voice, what is that?? Unless you are a member of the elite your voice is just white noise.

    Advice to Management

    The Board members and Executives should review all documented EXIT interviews so they know what is truly going on at ICON.
    Treat all men and women equally!!
    Take a good look at how you treat all lower levels of Management and your staff.
    Treat everyone with the respect you wish to be treated with.

  8. "CRA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ICON full-time

    Pros

    Great benefits, good work environment

    Cons

    Poor pay, lack of promotion


  9. "Great company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Good pay, bonus, PTO, management

    Cons

    Many days on site, burn out common


  10. "So Great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Brentwood, TN
    Current Employee - Anonymous Employee in Brentwood, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ICON full-time

    Pros

    Pay, Benefits, Environment, Training, Coworkers.

    Cons

    There are actually none I can think of.

    Advice to Management

    None


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