ICON Reviews | Glassdoor

ICON Reviews

Updated October 15, 2018
690 reviews

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3.3
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ICON CEO Ciaran Murray
Ciaran Murray
256 Ratings

690 Employee Reviews

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Pros
Cons
  • "There was little work-life balance for most positions because of the nature of the work" (in 35 reviews)

  • "open bully policy which includes members of senior management" (in 20 reviews)

More Pros and Cons

  1. "Clinical Trial Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ICON full-time

    Pros

    Great benefits, awesome people, great lunch, positive space.

    Cons

    Bad communication, inconsistent work load.


  2. "QC Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ICON full-time (Less than a year)

    Pros

    Great place to work, great team members, everyone is nice and helpful. Great benefits. Almost all employees have been working there for 8+ years because it's a great place to work at.

    Cons

    Not much room for career growth in this particular position. However, people jump to teams within the company as it is huge. The company tends to hire through referrals a lot.

  3. "Great company, great job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Raleigh, NC
    Current Employee - Anonymous Employee in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ICON full-time (More than 3 years)

    Pros

    Great compensation, merit and CoL raises annually as well as bonuses, flexible schedule, company encourages social interaction by scheduling gatherings throughout the year including trips to local sporting events.

    Cons

    Salaries start a little lower than industry average, but with room to grow.


  4. "Great company - values innovation and good ideas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ICON full-time

    Pros

    Great culture and community. As an employees I was empowered to innovate and good ideas I had were valued and fostered

    Cons

    Salary was less than desired.


  5. Helpful (2)

    "Language Services Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Analyst in Raleigh, NC
    Current Employee - Senior Project Analyst in Raleigh, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ICON full-time (More than 3 years)

    Pros

    Some WFH flexibility; Slight schedule flexibility; Interesting material

    Cons

    Inconsistent manager feedback; No transparency from management; Very little upward mobility; Ever increasing workload without compensation increase beyond COL increases yearly; Inconsistent policies implementation; Management does not like to provide positive feedback (it is an unofficial policy of theirs); WFH flexibility can be taken away at anytime, though management works from home so much that they lost their office in the building

    Advice to Management

    Get into the 21st century with your employee policies. If you are hiring mostly college and graduate school graduates who are expected to work with global time differences in mind, don't make them sit at a desk from 9-5 in the US when all their work is in India or China and then expect them to still get online at 10PM to communicate with China. You waste everyone's most valuable resource: time. And, get consistent and transparent. You're hiring in the 21st century - we can all communicate with each other and know when you are lying.


  6. "Clinical Trial Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinical Trial Assistant in Brentwood, TN
    Current Employee - Clinical Trial Assistant in Brentwood, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ICON full-time (More than a year)

    Pros

    21 days PTO, plus 10 holidays, good health insurance, laid back environment

    Cons

    no face to face time with your study team, everything is communicated online thru emails, teleconferences etc. -- if you are a people person and enjoy working in a quiet, library type environment with literally no face to face interaction with anyone, this job will be perfect for you.

    Advice to Management

    somehow create more socializing events?? since our study teams are all across the globe, we cannot create relationships with colleges who work with us here in the office... we are all in our "own little world".....


  7. "Writer"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ICON full-time

    Pros

    Great place to work loved it

    Cons

    Meh not bad for a first job

  8. Helpful (2)

    "Senior clinical research associate"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ICON full-time

    Pros

    Working from home is nice.

    Cons

    Impossible DOS metrics, very low per diem, very low hotel allowances. Zero to few incentives or benefits to make a high travel job bearable.


  9. "CRA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CRA in Houston, TX
    Current Employee - CRA in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ICON full-time (More than a year)

    Pros

    good culture overall team work

    Cons

    not flexible to work with family

    Advice to Management

    keep up the great work


  10. "Benefitd"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at ICON full-time

    Pros

    Good benefits , vacation, and training

    Cons

    Work life balance is uneven.


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