ICON Reviews | Glassdoor

ICON Reviews

Updated July 17, 2018
647 reviews

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3.2
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ICON CEO Ciaran Murray
Ciaran Murray
239 Ratings

647 Employee Reviews

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Pros
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More Pros and Cons

  1. Helpful (3)

    "1 Year in, still loving it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinical Trial Assistant
    Current Employee - Clinical Trial Assistant
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at ICON full-time (More than a year)

    Pros

    The company is based out of Ireland, so they give you 3 weeks paid PTO. This is so much different than many US based corporate jobs. Management in the office seems to genuinely care about your success. My manager is always looking for ways to help me progress and actively sends me new opportunities to help me with future promotions. I'm a year in now and I can honestly say, I'd be very happy to stay here for many years to come.

    Cons

    The staffing on the individual studies is low at times, but that may have only been the phase of the study we were in. Every study will have different team members from all over the world, so it's a mixed bag of what you may end up with. For example, my study team is wonderful.. except one management position that sometimes ignores emails for over a week. So honestly it's luck of the draw there. Otherwise, I'm happy to be here!


  2. Helpful (1)

    "Finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at ICON full-time

    Pros

    It has good cafeteria downstairs. You have lots of free time on hand to handle personal things.

    Cons

    Management team is not doing a good work. The environment is lack of training. Since co-workers are not very friendly.

    Advice to Management

    Make sure employees have open seats to talk to managers. Employee involvement is important.

  3. Helpful (1)

    "Project Assistant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    -Great company to work for

    Cons

    -Manage did not always listen when issues arose


  4. "Great Managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -Management
    -Training
    -Compensation
    -Hiring Process
    -Manger Support
    -Work Location
    - HR Support

    Cons

    - Flexibility
    -Path to Promotion
    -Workplace Environment


  5. Helpful (2)

    "Don't let them make you think they value their employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ICON full-time (More than 5 years)

    Pros

    I wish I could think of some.

    Cons

    Complete lack of communication, constant turnover and management changes, very big corporate culture, no recognition of work well done


  6. Helpful (2)

    "It was decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Investigator Budget Analyst in Durham, NC
    Former Employee - Investigator Budget Analyst in Durham, NC
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at ICON full-time (Less than a year)

    Pros

    It was a good place when I got there.

    Cons

    It was bad by the time I left. Was there 6 years.


  7. Helpful (1)

    "GOOD TEAM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at ICON full-time

    Pros

    Great team to work with, good amount of pto's, and friendly enviroment

    Cons

    Sometimes lack of communication.
    Not being so transparent etc

  8. "CLINICAL RESEARCH ASSOCIATE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clinical Research Associate in North Wales, PA
    Former Employee - Clinical Research Associate in North Wales, PA
    Neutral Outlook
    Disapproves of CEO

    I worked at ICON full-time (More than 3 years)

    Pros

    Good benefits offering to employees

    Cons

    Promotion is hard to come by

    Advice to Management

    Promote people who deserve to be promoted without going through applying for the position.


  9. Helpful (2)

    "icon can do better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Clinical Research Associate
    Former Employee - Clinical Research Associate
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at ICON full-time (More than a year)

    Pros

    the company does provide great training when onboarding.

    Cons

    Once training and onboarding is complete, it becomes apparent how disorganized line management and study management teams ae, especially when it comes to CRA work allocations and requested delieverables. There is an enormous amount of pressure to deliever high number of days on site, regardless of the impact it has on the quality of other expected deliverables (i.e. etmf, trip reports, etc).

    Advice to Management

    Line management can be more effective. They should have a metrics on CRA allocations/workloads and better resource to ensuring fair distribution of work and stronger focus on quality of work performed during on site visits. There should be considerations of Days on sites differences for staff with one protocol and local sites versus staff with 4 protocols and allocated to sites in multiple regions of the country.


  10. "Clinical Research"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ICON full-time

    Pros

    This is a great company. It could be better.

    Cons

    Not a lot of upward mobility.

    Advice to Management

    Work hard to keep great employees. Too much turnover.


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