ICON Reviews | Glassdoor

ICON Reviews

Updated May 23, 2017
513 reviews

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Full-time Part-time

3.1
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ICON CEO Ciaran Murray
Ciaran Murray
180 Ratings

513 Employee Reviews

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Pros
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  1. "Good place to work, matrix organization. Feels good to be part of a multinational company. Up and coming company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Philadelphia, PA
    Current Employee - Project Manager in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ICON full-time

    Pros

    Huge international presence - over 12,300 employees across 87 locations in 38 countries.

    Matrix organization, new employees will get help from colleagues. Learning curve is decent, Newbies are not bombarded with huge responsibilities in the first month, unlike smaller companies.

    North Wales, PA is a good place to live and not too expensive. Moving here could be a good decision.

    Cons

    There is a lot of inter departmental politics in management, but this is common in most companies. Salaries are generally not very high but if you know your worth, you can negotiate a decent salary.

    Advice to Management

    Don't shy away from hiring more qualified people. Raise salaries or else you will lose some good employees.


  2. "Good work/life balance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinical Trial Assistant in Durham, NC
    Current Employee - Clinical Trial Assistant in Durham, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ICON full-time (More than a year)

    Pros

    Benefits, supervisor involvement, great teamwork atmosphere

    Cons

    not enough medical benefit options/limited advancement opportunities

    Advice to Management

    offer more medical plan options, advancement opportunities


  3. "Project Manager"

    Star Star Star Star Star
    Former Employee - Project Manager I in Farmingdale, NY
    Former Employee - Project Manager I in Farmingdale, NY

    I worked at ICON full-time (Less than a year)

    Pros

    I had the opportunity to work with an amazing team and a good Manager

    Cons

    Organization lacks structure. Insufficent resources for development and future growth.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Worse CRO"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Site Manager in Houston, TX
    Former Employee - Site Manager in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ICON (Less than a year)

    Pros

    There are no pros within this company.

    Cons

    Upper management, middle management, HR and most operation employees

    Advice to Management

    Please quit.


  6. Helpful (4)

    "Soul sucking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ICON Aquired 2+ Years in New York, NY
    Current Employee - ICON Aquired 2+ Years in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at ICON full-time (More than 10 years)

    Pros

    Flexibility/hours can be flexible, not much else to add. Most pros being slowly wiped out with guise of standardization to the ICON way.

    Cons

    Icon corporate environment is stifling. Either inability or unwillingness to recognize and reward valued employees. Corporate departments don't communicate. No focus by HR or other related departments on internal customers.

    Advice to Management

    Empower your management to reward their valued employees. Employ common sense as a value versus blindly pushing homogenization of businesses you acquire - you are hindering potential.


  7. "Great CRO, Amazing Management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CRA in Atlanta, GA
    Former Employee - CRA in Atlanta, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ICON full-time (More than 10 years)

    Pros

    Diverse Management Group, Competitive Salaries, Fair Work Expectations

    Cons

    Difficult to receive promotions in company

    Advice to Management

    Hire more from within for management positions


  8. "A Great Place to Work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Philadelphia, PA
    Current Employee - Vice President in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ICON full-time (More than 3 years)

    Pros

    Strong executive support, shared visions, opportunity for growth

    Cons

    Overall a great place to work and nothing negative about working for this organization.


  9. "great Atmoshere"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior CRA in Chicago, IL
    Current Employee - Senior CRA in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ICON full-time (More than a year)

    Pros

    Great Team and wonderful support. Everyone pulls their weight.

    Cons

    Some systems or antiquated or inefficient. Sometimes people don't seem to know what the project requires.

    Advice to Management

    Be more knowledgeable about changes before passing them on clinical teams. The abrupt change in processes is disconcerting.


  10. "Solid Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Anonymous Employee in North Wales, PA
    Former Employee - Anonymous Employee in North Wales, PA
    Recommends
    Approves of CEO

    I worked at ICON full-time (More than a year)

    Pros

    I started working at home one day a week after under 1yr of employment. My manager was always available for help and I had good benefits.

    Cons

    Not an advanced workspace-cubicles and ugly space. I started at an entry level position, which didn't pay much, but then again, it was entry level.


  11. "It's okay for entry-level but you'll be bored after 2 years!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CTA - Clinical Trial Assistant in Brentwood, TN
    Current Employee - CTA - Clinical Trial Assistant in Brentwood, TN
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at ICON full-time (More than a year)

    Pros

    Great benefits, decent salary, good understanding of entry level clinical research and good line management!

    Cons

    Rarely promote CTAs to CRAs, hard to move to other positions within the company, not clear on next step for career in ICON.


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