Kastle Systems Reviews | Glassdoor

Kastle Systems Reviews

Updated July 13, 2017
57 reviews

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3.2
StarStarStarStarStar
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Approve of CEO
Kastle Systems Co-Chairman & CEO Piyush Sodha
Piyush Sodha
25 Ratings

57 Employee Reviews

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Pros
Cons
  • too many different management styles, no 401k matching (in 10 reviews)

  • Zero flexibility for work schedule does not line up with today's work life balance mentality (in 3 reviews)

More Pros and Cons

  1. "Great company and great people."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Houston, TX
    Former Employee - Account Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kastle Systems full-time (More than 3 years)

    Pros

    Great work life balance. Welcoming team environment. Great benefits. Flexible schedule. Dedicated and inclusive leadership.

    Cons

    The only con is the pay could be more competitive.

    Advice to Management

    If the pay were a little more competitive it would be perfect.


  2. Helpful (1)

    "alarmist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Falls Church, VA
    Current Employee - Anonymous Employee in Falls Church, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Kastle Systems full-time (Less than a year)

    Pros

    great people to work with

    Cons

    poor pay for the work you are asked to do

    Advice to Management

    The OC is a important part of your business , they should be paid much better or at least be competitive with other security companies.

  3. Helpful (1)

    "Good First Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Falls Church, VA
    Current Employee - Client Service Representative in Falls Church, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Kastle Systems (Less than a year)

    Pros

    Helps a recent grad acclimate to a professional workplace
    Fun environment

    Cons

    Pay not great
    Limited room for advancement

    Advice to Management

    If you would like to reduce turnover, show your employees appreciation by giving them a more livable wage.


  4. "Very nice small company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Falls Church, VA
    Former Employee - Anonymous Employee in Falls Church, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kastle Systems full-time (More than 5 years)

    Pros

    Kastle has some wonderful people, doing heroic things every day. Most new hires are working on a higher level within the company within 6 months. Everyone truly has the ability to make a difference.

    Cons

    No 401K matching. Corporate growth is not keeping up with product growth. Some groups are not on the same bandwagon; there appear to be different corporate goals within the same company that do not align with overall company progress.

    Advice to Management

    Align everyone in the company to the same goal [customer satisfaction] and reinvest in your employees.


  5. Helpful (1)

    "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Additions Sales Consultant in Falls Church, VA
    Former Employee - Systems Additions Sales Consultant in Falls Church, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Kastle Systems full-time (More than 5 years)

    Pros

    A great technology company with lot's of upside. The Sales team is treated very well, much like any other company. The company is very top-heavy with executives, as a result, the company grows every year and continues to have a large share of the DC market.

    Cons

    If you're in project management, client services, monitoring center or service, you don't really make much. I've also heard of employees complain about being treated unfairly, which leads to frequent turnover.

    Advice to Management

    Take care of everyone


  6. Helpful (1)

    ""An Awful Place to Work For""

    StarStarStarStarStar
    • Comp & Benefits
    Former Employee - Customer Care Operator in Falls Church, VA
    Former Employee - Customer Care Operator in Falls Church, VA
    Negative Outlook

    Pros

    A quick short little paycheck

    Cons

    Micromanaged, Unprofessional, Filthy Office (germy), Employees with low morale due to incompetent management, Very high turnover

    Advice to Management

    You're not going to be in that position long because you lack in Leadership and Creating a cohesive environment


  7. Helpful (1)

    "Growing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Falls Church, VA
    Current Employee - Anonymous Employee in Falls Church, VA
    Neutral Outlook

    I have been working at Kastle Systems full-time (More than 5 years)

    Pros

    Good product with a solid reputation.

    Cons

    Communication could be much better between departments. The company presses Ritz Carlton like customer service, but many departments have issues retaining employees which leads to lack of product understanding and ability to deliver premier customer service across the board.

    Advice to Management

    At the end of the day, a companies mission is to make money. Sometimes this trumps anything and everything else when it comes to day to day operations of Kastle. If it's truly about premier customer service, staffing up and focusing on employee retention should be top priority. Create an environment that encourages exceptional employee performance, rather than settling for average. 401k matching would be nice as well. The company has the potential to hit a grand slam, but we always seem to settle for a base hit.

  8. Helpful (3)

    "Client service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook

    Pros

    There's not a lot of pros to this company however they do offer decent starting salary and benefit package. The location of the office is very convenient.

    Cons

    Has a very high turnover rate and has a culture where your best It's never good enough. Very poor training of new employees which causes extra stress on people who have been there longer and must pick up the slack. Very heavy workload and management does not support their team.

    Advice to Management

    Make your employees feel like they are actually worth something and that you are in investing in them.


  9. Helpful (2)

    "Customer Care"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Burlington, NC
    Former Employee - Anonymous Employee in Burlington, NC
    Recommends

    I worked at Kastle Systems full-time (More than 3 years)

    Pros

    Great pay, fun job, good company to work for.

    Cons

    Call center was not vacuum as offend as needed.


  10. "Growing Company Where You Can Find Your Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Falls Church, VA
    Current Employee - Anonymous Employee in Falls Church, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Kastle Systems (More than 10 years)

    Pros

    Kastle is not for everyone.... but if you're naturally curious, good at prioritization and active in creating your "work" network, it's a place where you can thrive. The company is always innovating, truly believes in customer service as the customer retention tool and key to growth. Employee ideas are valued by the executive team.

    Cons

    If you need a static environment, where not much changes and your span of responsibilities needs to be constant and rigid, and you generally let learning come to you, really press the hiring manager before you consider heading down the path.

    Advice to Management

    Continue to evolve the mission and message of the company. Recognize employee successes that fulfill that mission and message for the company (and maybe customers) to see.


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