Kastle Systems Reviews | Glassdoor

Kastle Systems Reviews

Updated November 14, 2017
62 reviews

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3.1
StarStarStarStarStar
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Kastle Systems Co-Chairman & CEO Piyush Sodha
Piyush Sodha
28 Ratings

62 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Growing company, Great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Kastle Systems full-time

    Pros

    I have worked here several years, and like the company and the people. They are always coming out with new products, and growing. They have hired more management in several departments to improve. I like the new products, which is better than where I've been before, and everything stays the same.

    Cons

    Some new products have issues, but I think that's par tof having new products, and they trie to fix quickly. They don't have 401k matching, though they do contribute a profit shar to 401k. There are accounting/billing issues, but they have a new accounting system and new CFO

    Advice to Management

    401k matching; hire pay;


  2. "Video Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Kastle Systems full-time (More than 3 years)

    Pros

    Taking pride in achieving excellent customer service and building confidence by providing site support, training, and troubleshooting.

    Cons

    Installation, Service, and Project management needed.

    Advice to Management

    Train capable personnel for advancement and management opportunities.

  3. "Solid employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Stable company, they run a tight ship

    Cons

    Ship feels too tight sometimes


  4. Helpful (1)

    "Great people to work with / Bad Management & Job Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Falls Church, VA
    Current Employee - Anonymous Employee in Falls Church, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Kastle Systems full-time (More than a year)

    Pros

    1 - A pay check if you need one
    2- Free breakfast on Friday
    3- Great employees to work with
    4- Good location with shuttle to Metro
    5- Company makes an effort to keep employees motivated

    Cons

    Company culture is the worst. Each department wants to do their own thing without knowing there is a client waiting for a resolution to a case.
    Only Client Services (CS) is hold accountable for cases that other departments won't do in a timely manner.
    Billing and Accounting are the worst, from overcharging customers to not charging customer for 6 months. CS must deal with everybody's mess and management is not there to support you.
    Project Management is another big problem. Bad / wrong installations and yet again CS has to fix the problem under pressure.
    The other big issues are the tools with need to work with, the software is unreliable and system support department is not always there to help you. Good luck finding a system specialist on a Friday afternoon.
    No matching 401K.
    Disengaged Management Team
    Lack of leadership and professionalism in the Management team
    Poor training
    Frankenstein Organization (They haven’t quite put it together yet)

    Advice to Management

    55 plus % turnover in the CS Department. People Leave Managers, Not Companies.


  5. Helpful (1)

    "Used to be good, but going downhill fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Falls Church, VA
    Current Employee - Anonymous Employee in Falls Church, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Kastle Systems full-time

    Pros

    Your coworkers are generally good people, and there is a family atmosphere. You will likely meet life-long friends. If you can consistently close deals, you can do well and be rewarded.

    Cons

    extremely high pressure, highly negative environment. Within the past year or so, the management has started really ratcheting up how often they yell at the employees. Company constantly adds to its portfolio of executives and sales but is not hiring sufficiently to support existing customers, which just adds to pressure. Horribly expensive health care. contributes less than $1000/year (flat rate) to 401K, with long 6 year vesting period. Have started forcing employees to use vacation.

    Advice to Management

    You need to get rid of the negative atmosphere that has descended upon the office. That starts at the top with the way you treat your employees. Are you encouraging your employees for a job well done, or just beating on them for when they mess up? I'll give you a hint - its the latter. As long as the negative atmosphere remains, the company cannot excel at good customer service, which is supposed to be core to our culture.


  6. Helpful (1)

    "alarmist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Falls Church, VA
    Current Employee - Anonymous Employee in Falls Church, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Kastle Systems full-time (Less than a year)

    Pros

    great people to work with

    Cons

    poor pay for the work you are asked to do

    Advice to Management

    The OC is a important part of your business , they should be paid much better or at least be competitive with other security companies.


  7. Helpful (1)

    "Terrible pay and no real room for advancement. Unclean germy environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Quick easy paycheck, benefits, parking, free coffee, donuts, and popcorn on Fridays. Nothing to really major to write home about.

    Cons

    Management and supervisors are not keen on and threaten by creative criticism. Too many young people in positions who have never worked before and are extremely arrogant and lazy. Very biased to non-people of color.

    Advice to Management

    Review employees work history and place them in positions that actually meet that. Make those accountable for work that they are supposed to do and not pass it off on to others.

  8. "Great company and great people."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Houston, TX
    Former Employee - Account Manager in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Kastle Systems full-time (More than 3 years)

    Pros

    Great work life balance. Welcoming team environment. Great benefits. Flexible schedule. Dedicated and inclusive leadership.

    Cons

    The only con is the pay could be more competitive.

    Advice to Management

    If the pay were a little more competitive it would be perfect.


  9. Helpful (1)

    "Good First Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Representative in Falls Church, VA
    Current Employee - Client Service Representative in Falls Church, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Kastle Systems (Less than a year)

    Pros

    Helps a recent grad acclimate to a professional workplace
    Fun environment

    Cons

    Pay not great
    Limited room for advancement

    Advice to Management

    If you would like to reduce turnover, show your employees appreciation by giving them a more livable wage.


  10. Helpful (1)

    "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Service Representative
    Former Employee - Client Service Representative
    Negative Outlook
    No opinion of CEO

    I worked at Kastle Systems full-time

    Pros

    they have great dental insurance
    good Christmas parties
    family atmosphere at times

    Cons

    always new procedures with out advance notice
    no manual or go to guide for programs
    not to much room for growth in the houston office
    needs more apprectiation for client services

    Advice to Management

    Pay positive respect to the client services department and the ops center. They are a critical [part of the company because they are dealing with the people you sell to everyday. Make them feel like they are not disposable at any time. Provide incentives for them . Take a close look at the sjupervisors teh


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