Marchex Reviews | Glassdoor

Marchex Reviews

Updated August 9, 2017
116 reviews

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3.6
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Anne Devereux-Mills
3 Ratings

116 Employee Reviews

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Pros
Cons
  • Low pay/compensation, not always valued for your work (in 7 reviews)

  • They require that these roles always start as temp with an undetermined conversion to full-time date (often over a year) (in 4 reviews)

More Pros and Cons

  1. "Great Company with Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Seattle, WA
    Current Employee - Marketing in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Marchex full-time (Less than a year)

    Pros

    Work life balance, people that are innovative, ability to grow within your role, and a lot of social events to help connect with peers.

    Cons

    Not able to work form home very often. Tough, especially being a tech company.


  2. "Fun perks, cool product and work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marchex full-time (Less than a year)

    Pros

    Work/life balance is good. Everyone works hard for the common goal but the balance is more than there. Good pay/bonus structure, benefits are pretty standard. Nice, smart, driven people that inspire you to do your best.

    Cons

    Nothing major. Company has gone through some challenges (like any company) but has risen above.

    Advice to Management

    Keep on rewarding strong performers.

  3. "Senior Reporting Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Marchex full-time (More than a year)

    Pros

    Work life balance, good work culture

    Cons

    Keeping employees updated on the different customers IN/OUT

    Advice to Management

    Should concentrate more on developing apps


  4. Helpful (3)

    "Good Working Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Development Engineer in Seattle, WA
    Former Employee - Software Development Engineer in Seattle, WA
    Neutral Outlook
    No opinion of CEO

    I worked at Marchex full-time (More than 3 years)

    Pros

    Good Health/Dental benefits, great career mobility

    Cons

    pays below industry standard. The company emphasizes selling new features over reducing technical debt.

    Marchex Response

    Apr 5, 2017 – Head of Product, Engineering & Technology

    It’s good to see you appreciate the benefits you received at Marchex and felt good about your career mobility. We take seriously the care and job satisfaction of our employees.

    Regarding... More


  5. Helpful (4)

    "Once a great place to work now nose diving into the ground"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Engineer in Seattle, WA
    Current Employee - Senior Systems Engineer in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Marchex full-time (More than 5 years)

    Pros

    There are great smart people

    Cons

    poor/no future outlook for the company
    clueless leadership
    No CEO, no CTO
    Everybody is looking to get out

    Advice to Management

    Hire a CTO & CEO

    Marchex Response

    Apr 3, 2017

    We’ve had some past challenges but our future is bright. Underlying our opportunity are the incredibly bright and talented people that work here. We’ve had some important successes recently... More


  6. Helpful (5)

    "Solid engineering team but company struggling with market focus"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook

    I worked at Marchex full-time

    Pros

    Talented engineering teams with good team dynamics
    Interesting challenges in analyzing user behavior across multiple channels

    Cons

    Mix of established and new products - so mix of things driving revenue today and driving revenue tomorrow - focus and investment spread across those areas without enough on any to nail a product

    Advice to Management

    Pick one future for the company, commit to it, and follow through


  7. Helpful (5)

    "Used to be great not anymore"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Individual Contributor in Seattle, WA
    Former Employee - Individual Contributor in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Marchex full-time (More than 5 years)

    Pros

    A year ago,
    Best place to work
    Great people (they got rid of few obnoxious people)
    Plenty of fun food
    Great salary

    Cons

    Past year after the CEO left, nothing is going right
    Friendly executive
    Culture is gone, morale is gone, BS people taking over etc etc

    Advice to Management

    Be profitable and get to back to where it once was

    Marchex Response

    Feb 28, 2017

    Appreciate you taking time to provide feedback. As we’ve discussed over the past few months, we are taking concrete steps to realize the profitability we know is within our reach. Some of the... More

  8. Helpful (6)

    "Used to be a great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineering Manager and Architect in Seattle, WA
    Former Employee - Engineering Manager and Architect in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Marchex full-time (More than 3 years)

    Pros

    Marchex had a very Agile engineering culture, with the business leaders understood driving by priority. Lots of TDD. Lots of pair programming. Moving toward CI and CD. No on-call shifts.

    Cons

    Newer company leadership made some questionable decisions around business direction, initiated on-call for developers, and downplayed the benefits of much of the past goodness.

    Advice to Management

    At this point, there's little advice to give. Much of the senior leadership has been replaced, multiple rounds of layoffs have decreased morale and faith in the future of the company.

    Marchex Response

    Feb 28, 2017

    It’s always difficult to make decisions that impact people we respect and enjoy working with. We’ve had to make some tough choices recently that hurt and there’s no way around that. However, we do... More


  9. Helpful (7)

    "Collapsing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Engineer in Seattle, WA
    Current Employee - Software Development Engineer in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Marchex full-time (More than 5 years)

    Pros

    There's still some great people left.

    Cons

    The engineering org is preparing for mass exodus. Two layoffs and engineering has been slashed by more than a third, there's no one in the rooms making decisions who appreciate engineering, and most folks in engineering are looking to get out now.

    Advice to Management

    Sell the company, or shut it down and sell off the assets.

    Marchex Response

    Mar 6, 2017 – Head of Product, Engineering & Technology

    Thank you for the feedback. As a current employee of Marchex, it’s good to see you appreciate that there are good people here - I agree! However, your outlook on our future is concerning and I’d... More


  10. Helpful (6)

    "Director"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Seattle, WA
    Current Employee - Senior Manager in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Marchex full-time (More than 3 years)

    Pros

    There are some really smart, hardworking people among the rank and file here at Marchex. This is a great place to get solid entry to junior level experience learning about digital and mobile advertising.

    Cons

    The company has too many senior leaders who are not good at what they are supposed to do, which is lead. Corporate strategic shifts, not finishing what we have started, lack of culture, top-down leadership approach are just some of the challenges. Additionally, there is very little that Marchex does that it's competitors do not, and it's unique value is not scalable. As customers have mentioned, Marchex has some big ideas but is probably not the company that will make it happen for them.

    Advice to Management

    Focus on an objective, open up a two way conversation between your leaders and their teams, build relevant products rather than simply hiring salespeople to sell a lackluster product.

    Marchex Response

    Dec 9, 2016 – Director, Recruiting

    Thanks for the feedback; agree that we have smart and hardworking people at Marchex. As you suggest, we do have big ideas for our products and know that we can deliver value to our customers with... More


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