Marchex Reviews | Glassdoor

Marchex Reviews

Updated February 24, 2017
145 reviews

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US - All Cities Full-time Part-time

3.7
Star Star Star Star Star
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Anne Devereux-Mills
2 Ratings

145 Employee Reviews

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Pros
  • Managers are understanding of work life balance (in 37 reviews)

  • The requisite free snacks and drinks are available (in 14 reviews)

Cons
  • Low pay/compensation, not always valued for your work (in 6 reviews)

  • They require that these roles always start as temp with an undetermined conversion to full-time date (often over a year) (in 4 reviews)

More Pros and Cons

  1. Featured Review

    "Alliances/Partnerships"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Marchex full-time (More than 5 years)

    Pros

    Marchex is an exciting company with a lot going for it. The best assets are the people, and I have no doubt that if we stay focused and on course, we will recognize the growth and success we've been working toward. Somewhat recently established 'Guiding Principals' are a big hit and are felt and seen in a positive way by the employees.

    Separately, we've recently built a strong sales/revenue organization, which Marchex hasn't had before. More than ever, we're positioned to win.

    Cons

    Marchex tends to change direction frequently--this is not always bad, but we need to focus on our most important bets and stay committed to execution with minimal wavering.

    Advice to Management

    Keep it up. The transparency and desire to build and succeed are creating an exciting culture.

    Marchex Response

    Apr 2, 2016

    Appreciate the feedback, thank you! The alliances team is doing really well - keep it up. Would love to go deeper on changing direction comment - we've been very committed to our (020) analytics ... More


  2. "good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    Approves of CEO

    I worked at Marchex full-time

    Pros

    work life blend
    good extra curricular activities mainly in Seattle

    Cons

    was a skeleton crew in the remote office.


  3. Helpful (1)

    "Used to be great not anymore"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Individual Contributor in Seattle, WA
    Former Employee - Individual Contributor in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Marchex full-time (More than 5 years)

    Pros

    A year ago,
    Best place to work
    Great people (they got rid of few obnoxious people)
    Plenty of fun food
    Great salary

    Cons

    Past year after the CEO left, nothing is going right
    Friendly executive
    Culture is gone, morale is gone, BS people taking over etc etc

    Advice to Management

    Be profitable and get to back to where it once was


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "Solid engineering team but company struggling with market focus"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook

    I worked at Marchex full-time

    Pros

    Talented engineering teams with good team dynamics
    Interesting challenges in analyzing user behavior across multiple channels

    Cons

    Mix of established and new products - so mix of things driving revenue today and driving revenue tomorrow - focus and investment spread across those areas without enough on any to nail a product

    Advice to Management

    Pick one future for the company, commit to it, and follow through


  6. Helpful (4)

    "Used to be a great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineering Manager and Architect in Seattle, WA
    Former Employee - Engineering Manager and Architect in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Marchex full-time (More than 3 years)

    Pros

    Marchex had a very Agile engineering culture, with the business leaders understood driving by priority. Lots of TDD. Lots of pair programming. Moving toward CI and CD. No on-call shifts.

    Cons

    Newer company leadership made some questionable decisions around business direction, initiated on-call for developers, and downplayed the benefits of much of the past goodness.

    Advice to Management

    At this point, there's little advice to give. Much of the senior leadership has been replaced, multiple rounds of layoffs have decreased morale and faith in the future of the company.


  7. Helpful (5)

    "Software Development Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Development Engineer in Seattle, WA
    Former Employee - Software Development Engineer in Seattle, WA
    Doesn't Recommend

    I worked at Marchex full-time (More than 5 years)

    Pros

    - Product and Engineering org is an open, collaborative environment
    - A great place to grow your career
    - Product Managers balance new features with the stability of the product
    - Good mobility within the organization.
    - A large budget for training to help employees grow their knowledge base
    - great health and dental benefits
    - Bike storage for those that ride in.
    - Managers are understanding of work life balance.

    Cons

    - The product that gets made and the product that gets sold don't always match up.
    - In the past, individuals from the sales and business operation departments got publicly rewarded for "following the guiding principles", (usually regarding dealing with clients), but gave very little fanfare to the people who worked to keep the products operating smoothly day to day.
    - Outside Product and Engineering, the organization is less organized, leading to strange Engineering requests.
    - For such a small company, communications from C-level leadership sounded very out of touch with the day to day operations.

    Advice to Management

    Sending out company-wide emails that call out a select few individuals for one-off achievements alienates the employees who work tirelessly to make sure the company operates properly. Just because a job isn't flashy, that doesn't mean it should go unappreciated.


  8. "Collapsing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Engineer in Seattle, WA
    Current Employee - Software Development Engineer in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Marchex full-time (More than 5 years)

    Pros

    There's still some great people left.

    Cons

    The engineering org is preparing for mass exodus. Two layoffs and engineering has been slashed by more than a third, there's no one in the rooms making decisions who appreciate engineering, and most folks in engineering are looking to get out now.

    Advice to Management

    Sell the company, or shut it down and sell off the assets.


  9. Helpful (3)

    "Global Sales Executive"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Marchex full-time

    Pros

    Smart people, very good culture

    Cons

    Shrinking account base, and lack of product strategy


  10. Helpful (5)

    "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Seattle, WA
    Current Employee - Senior Manager in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Marchex full-time (More than 3 years)

    Pros

    There are some really smart, hardworking people among the rank and file here at Marchex. This is a great place to get solid entry to junior level experience learning about digital and mobile advertising.

    Cons

    The company has too many senior leaders who are not good at what they are supposed to do, which is lead. Corporate strategic shifts, not finishing what we have started, lack of culture, top-down leadership approach are just some of the challenges. Additionally, there is very little that Marchex does that it's competitors do not, and it's unique value is not scalable. As customers have mentioned, Marchex has some big ideas but is probably not the company that will make it happen for them.

    Advice to Management

    Focus on an objective, open up a two way conversation between your leaders and their teams, build relevant products rather than simply hiring salespeople to sell a lackluster product.

    Marchex Response

    Dec 9, 2016 – Director, Recruiting

    Thanks for the feedback; agree that we have smart and hardworking people at Marchex. As you suggest, we do have big ideas for our products and know that we can deliver value to our customers with ... More


  11. "Marchex Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Amazing culture, everyone there is super friendly and willing to help, great work/life balance

    Cons

    Low pay/compensation, not always valued for your work



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