Marchex Reviews | Glassdoor

Marchex Reviews

Updated June 14, 2017
150 reviews

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US - All Cities Full-time Part-time

3.4
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Anne Devereux-Mills
6 Ratings

150 Employee Reviews

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Pros
  • Have always valued "work/life balance" (in 36 reviews)

  • Great place lots of good culture and people (in 10 reviews)

Cons
  • Low pay/compensation, not always valued for your work (in 6 reviews)

  • They require that these roles always start as temp with an undetermined conversion to full-time date (often over a year) (in 4 reviews)

More Pros and Cons

  1. Featured Review

    "Campaign Manager 2"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Campaign Manager II in Seattle, WA
    Current Employee - Campaign Manager II in Seattle, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Marchex full-time (Less than a year)

    Pros

    Aside from a flexible work schedule, this position includes full health benefits, PTO hours and work from home options. Marchex is a company that advocates internal growth so if you're looking to learn more about other positions/departments there is always someone eager to help you.

    Cons

    The compensation is a tad low for this position, but you are given opportunity and experience that most other companies would not give.

    Advice to Management

    No advice at this time. My manager is positive, approachable and well versed in our product and team best practices.

    Marchex Response

    Aug 12, 2016

    Hi - thanks for the feedback. Glad to have you on the team. - Pete


  2. Helpful (10)

    "Losing sight of what they just recently realized"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Principal Software Developer in Seattle, WA
    Former Employee - Principal Software Developer in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Marchex (More than 5 years)

    Pros

    Have always valued "work/life balance". Usually "empower at the bottom". Insurance was decent, HSA, 401K, 4 weeks vacation w/ seniority. My position included options, restricted shares, and cash bonuses, but not huge ones.

    Cons

    Upper management all has a "sales" mentality and consistently prefers to chase the shiny penny of some new deal. Poor product management including too much turn-over leads to a lot of vague product visions geared mostly toward impressing upper management which interferes with ultimate success. Loss of focus appears to be accelerating the decline now.

    Advice to Management

    You can't declare yourself as an "on-line to off-line attribution" company when you don't even have that working. Go back to realizing that you are still, at your core, a call-based advertising company. Work on "off-line" as a strategic initiative that might fail while not short-changing your existing core business.

  3. Helpful (2)

    "Good Working Environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Development Engineer in Seattle, WA
    Former Employee - Software Development Engineer in Seattle, WA
    Neutral Outlook
    No opinion of CEO

    I worked at Marchex full-time (More than 3 years)

    Pros

    Good Health/Dental benefits, great career mobility

    Cons

    pays below industry standard. The company emphasizes selling new features over reducing technical debt.

    Marchex Response

    Apr 5, 2017 – Head of Product, Engineering & Technology

    It’s good to see you appreciate the benefits you received at Marchex and felt good about your career mobility. We take seriously the care and job satisfaction of our employees. Regarding ... More


  4. Helpful (3)

    "Once a great place to work now nose diving into the ground"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Systems Engineer in Seattle, WA
    Current Employee - Senior Systems Engineer in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Marchex full-time (More than 5 years)

    Pros

    There are great smart people

    Cons

    poor/no future outlook for the company
    clueless leadership
    No CEO, no CTO
    Everybody is looking to get out

    Advice to Management

    Hire a CTO & CEO

    Marchex Response

    Apr 3, 2017

    We’ve had some past challenges but our future is bright. Underlying our opportunity are the incredibly bright and talented people that work here. We’ve had some important successes recently ... More


  5. Helpful (3)

    "Used to be great not anymore"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Individual Contributor in Seattle, WA
    Former Employee - Individual Contributor in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Marchex full-time (More than 5 years)

    Pros

    A year ago,
    Best place to work
    Great people (they got rid of few obnoxious people)
    Plenty of fun food
    Great salary

    Cons

    Past year after the CEO left, nothing is going right
    Friendly executive
    Culture is gone, morale is gone, BS people taking over etc etc

    Advice to Management

    Be profitable and get to back to where it once was

    Marchex Response

    Feb 28, 2017

    Appreciate you taking time to provide feedback. As we’ve discussed over the past few months, we are taking concrete steps to realize the profitability we know is within our reach. Some of the ... More


  6. Helpful (3)

    "Solid engineering team but company struggling with market focus"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook

    I worked at Marchex full-time

    Pros

    Talented engineering teams with good team dynamics
    Interesting challenges in analyzing user behavior across multiple channels

    Cons

    Mix of established and new products - so mix of things driving revenue today and driving revenue tomorrow - focus and investment spread across those areas without enough on any to nail a product

    Advice to Management

    Pick one future for the company, commit to it, and follow through


  7. Helpful (4)

    "Used to be a great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineering Manager and Architect in Seattle, WA
    Former Employee - Engineering Manager and Architect in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Marchex full-time (More than 3 years)

    Pros

    Marchex had a very Agile engineering culture, with the business leaders understood driving by priority. Lots of TDD. Lots of pair programming. Moving toward CI and CD. No on-call shifts.

    Cons

    Newer company leadership made some questionable decisions around business direction, initiated on-call for developers, and downplayed the benefits of much of the past goodness.

    Advice to Management

    At this point, there's little advice to give. Much of the senior leadership has been replaced, multiple rounds of layoffs have decreased morale and faith in the future of the company.

    Marchex Response

    Feb 28, 2017

    It’s always difficult to make decisions that impact people we respect and enjoy working with. We’ve had to make some tough choices recently that hurt and there’s no way around that. However, we do ... More

  8. Helpful (5)

    "Collapsing"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Engineer in Seattle, WA
    Current Employee - Software Development Engineer in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Marchex full-time (More than 5 years)

    Pros

    There's still some great people left.

    Cons

    The engineering org is preparing for mass exodus. Two layoffs and engineering has been slashed by more than a third, there's no one in the rooms making decisions who appreciate engineering, and most folks in engineering are looking to get out now.

    Advice to Management

    Sell the company, or shut it down and sell off the assets.

    Marchex Response

    Mar 6, 2017 – Head of Product, Engineering & Technology

    Thank you for the feedback. As a current employee of Marchex, it’s good to see you appreciate that there are good people here - I agree! However, your outlook on our future is concerning and I’d ... More


  9. Helpful (5)

    "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in Seattle, WA
    Current Employee - Senior Manager in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Marchex full-time (More than 3 years)

    Pros

    There are some really smart, hardworking people among the rank and file here at Marchex. This is a great place to get solid entry to junior level experience learning about digital and mobile advertising.

    Cons

    The company has too many senior leaders who are not good at what they are supposed to do, which is lead. Corporate strategic shifts, not finishing what we have started, lack of culture, top-down leadership approach are just some of the challenges. Additionally, there is very little that Marchex does that it's competitors do not, and it's unique value is not scalable. As customers have mentioned, Marchex has some big ideas but is probably not the company that will make it happen for them.

    Advice to Management

    Focus on an objective, open up a two way conversation between your leaders and their teams, build relevant products rather than simply hiring salespeople to sell a lackluster product.

    Marchex Response

    Dec 9, 2016 – Director, Recruiting

    Thanks for the feedback; agree that we have smart and hardworking people at Marchex. As you suggest, we do have big ideas for our products and know that we can deliver value to our customers with ... More


  10. Helpful (1)

    "maybe better than average"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Marchex full-time (More than 3 years)

    Pros

    some very smart co-workers, good work-life balance, impressive annual party

    Cons

    mediocre benefits, worse for family medical insurance, only company mission is making more money, some management is more critical than constructive

    Advice to Management

    develop a more positive, supportive management culture from the team level up


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