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MarkMonitor

Acquired by Clarivate

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MarkMonitor reviews

3.4

57% would recommend to a friend

(114 total reviews)
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Chris Veator

52% approve of CEO

46% positive business outlook

MarkMonitor has an employee rating of 3.4 out of 5 stars, based on 114 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MarkMonitor employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

114 reviews
1.0
May 3, 2015
Recommend
CEO approval
Business Outlook

Pros

This place can be totally great if you’re in the right clique. There are plenty of young entry-level people here learning what it’s like to work for a big company that are totally happy, especially in Marketing and Sales. A lot of the old Checkpoint clan watches out for each other and does pretty well. I liked a lot of people here and didn't really have any problems with my co-workers.

Cons

This place is terrible for engineers and technical people from the security, brand protection, and fraud industry. The company makes an art of bringing people in, using their knowledge to train the existing team and spitting them out. They have an auto-immune disease to smart people. Both the new and the old management team have always had a very top-down, ego-driven, superficial approach to managing people. As a result, the company is way behind the times in terms of technology. The tech stack is totally ancient, and we had to spend a lot of time doing crap work because management is so short-term focused that they can never see any business justification in upgrading it. The company is two years behind on almost every major trend in the space. Search, Social, Mobile, you name it. The main focus of the company these days is on their domain business because that is what Thomson Reuters bought them for. Almost every other business area is just being milked. The place is like stuck in 2008 from a recruiting perspective. Think they can hire talented people, put them under less experienced people who can’t develop them and that nobody will care because everyone is so desperate for a job. Inexperienced managers can’t coach or guide anyone on how to do their job, so every year at 360 review time they just ask people why nobody did enough for them lately and put people in a circular firing squad to blame each other. My experience was this. It was one-way street for recruits in engineering. The company hired me for a very special expertise. Then they asked me to totally give my knowledge away so they could train younger, cheaper people from inside my manager’s posse. I didn’t even get credit for half the work I did. I am not a whiner. I sat down with my boss and spoke about my ambitions and how I wanted to learn more and advance my career. I told him I was committed to the company but I wanted to be recognized for my contributions so I could have a career there, that I wanted to advance. That’s when the mean streak kicked in. Without notice, I was assigned to a totally different area outside my expertise. My manager made his displeasure known to my team so I would get slammed at review time. Without warning, after a year of solid work teaching my team how to do what I do, I got terminated. It was humiliating. This is not going to be everybody's experience, but I’ve talked around now, and I know of at least maybe 10 other people in engineering and other technical roles who had similar experiences. Some of them have gone on to do great things, which makes me think the company needs to do some thinking. They seem to be really insecure about ambitious people. Maybe it's because the industry isn't growing enough to reward them, so it's part of their HR strategy to work them out. I don't know. I went on to my next job, and it has been like any job I’ve ever had. I work hard, people like my work, we share knowledge with each other, we advance the company, and we advance each other.

1.0
Jun 14, 2019

A once great company, now in shambles

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great work/life balance. As in, management is so clueless, the majority of employees work significantly less than 40 hours a week without any repercussions.

Cons

Former long time employee of MarkMonitor. I would like to preface this by saying things weren't always this way... However, since MarkMonitor was acquired by private equity and rebranded as part of Clarivate, things have gone downhill. Benefits were cut. Annual comp adjustments were lowered every year since the acquisition. Annual reviews make no difference in what your compensation will be the following year. Not even sure why they pretend to care about them. If you happen to exceed your annual goals and make a case for higher pay, don't expect management to action it for 9-12 months. In addition to the multiple rounds of layoffs from Clarivate, veteran employees have all but left as upper management could not be bothered to try and convince them to stay. The office has turned into a ghost town. They can't seem to fill any open positions because their compensation packages are so far below market value. They are aware of this but refuse to do anything about it. Employees should be willing to fit MarkMonitor's needs, not the other way around (more on this below). Significant product launches have been delayed for years, resulting in unhappy clients and added stress to the services teams. Officious people leading initiatives everywhere creating more roadblocks than you can overcome. ELT is clueless and refuses to act on anything...unless it reduces the bottom line further. Employee morale is at an all-time low. Meanwhile, competitors in the market are agile, developing new products constantly; slowly but surely taking more and more market share. Honestly though, the worst part about MarkMonitor was the ELT's attitude of entitlement towards employees. If you ever get a raise, promotion, title change, ANYTHING...be prepared to have the company hold it over you for the rest of your career there. You can work hard, but at the end of the day, they will remind you that YOU owe THEM for the promotion they were gracious enough to give you.

1.0
May 22, 2016

Shadow of a great company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Some very nice, smart people & there are still some great brands as customers, but technology leadership/competitive differentiation is long gone.

Cons

Company for sale, uncertain future. Clueless CEO and sycophantic marketing department. Undercut by competition on price. Premium positioning and price no longer defensible. Political atmosphere.

Viewing 1 - 3 of 114 Reviews

Glassdoor has 122 MarkMonitor reviews submitted anonymously by MarkMonitor employees. Read employee reviews and ratings on Glassdoor to decide if MarkMonitor is right for you.