NJM Insurance Reviews

Pros

Company is great. They make you feel like you’re a part of it as a whole. Bonus. Management is nice but likes things done a certain way.

Cons

Constant calls back to back, outdated systems, really hard to navigate at first.

Pros

Majority of the customers are kind Work from home majority of the week Great benefits Best training I’ve ever experienced

Cons

UW’s have poor attitudes Protocol isn’t followed company wide Back-to-back calls QA point system isn’t the same across the table for each call review They push back when you attempt to call out

Pros

Great company with benefits Good work life balance

Cons

Lower salary and rotating shifts

Pros

Good Benefits and Pay, Hybrid

Cons

Management is not great. Poor training, no flexibility, hard to use PTO when you want to use it

Pros

Having health and dental insurance

Cons

Worst place to work at unless you enjoy feeling like a prisoner and/or treated like a child. The company doesn’t care about their employees. You have to bid to use PTO, it’s impossible to get time off, you have to ask permission for everything you want/need to do. They clock how much time you use a bathroom break. They micromanage so bad, it’s like they breath down your neck. There’s a lot of nepotism. Very poor management. They allow customers to yell and curse at you over the phone and you have to sit there and take it. Management will turn their back on you so fast. You get calls randomly pulled to be reviewed and scored every month, you have to be within your metrics and adherence otherwise you can be put on warning. They see everything on your computer screen during every phone call. They knit pick everything a rep does. I can go on and on. If you don’t have a good supervisor, it makes it even worse. My last supervisor didn’t have any knowledge. She put more duties on me than I should have been doing within my title. Supervisors that have been supervisors for a while should be with the times on procedures and have full knowledge. If you want to be miserable at work everyday, apply. Otherwise, do yourself a favor and stay far away from njm. There’s a reason that people keep leaving, who are good employees too. Just goes to show that njm doesn’t care about the revolving door. You get burnt out due to high call volume, lack of motivation to keep performing to exceed metrics, you’ll get a pat on the back and get nowhere. They expect you to be a robot. It feels like a weight has been lifted off my shoulders since leaving njm. Save yourself from the misery and put your mental health first.

Pros

The pay is decent and that’s it .

Cons

I have been with this company for almost a year and I see why in the past I found something else . Some of the supervisors are not really clear on diversity and inclusion …… if you know what I mean . They try to bully you and if they can’t they make it a goal for you to either quit and or push you enough to get fired . I would not apply to njm .

Pros

Great work environment to work in.

Cons

Calls back to back make it draining

Pros

You get paid? And even that isn’t a pro cause you can get paid more elsewhere.

Cons

The workload is so unmanageable. There is nothing done about it. They gave us overtime for 3 months then took it away cause 10 people were starting … but it takes about 4 months for them to get trained and brought up to speed. So if your overtime helped you get ahead you quickly just fell behind. They opened up to the public so the clients are abusive, rude , and arrogant. You tell them njm policies they just cry send a letter to the ceo and we give them what they want . So we take the abuse only for the company to not stand by us (keep in mind they create the procedures ) and the customers win. The company is very behind on the times, technology, procedures, and processes.

Pros

Great benefits and room for internal growth

Cons

Some managers difficult to work with

Pros

Made some good friends there.

Cons

I'm not sure they are great talent evaluators. They promote uninspiring yes men and leave people who can do so much more to waste away until they realize they need to leave.