NJM Insurance Reviews | Glassdoor

NJM Insurance Reviews

Updated December 21, 2018
221 reviews

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2.3
StarStarStarStarStar
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Recommend to a friend
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Mitch Livingston
4 Ratings

Employee Reviews

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Pros
  • "Free soup; nicely subsidized lunch - low cost to employee" (in 49 reviews)

  • "Good benefits, nice parking lot" (in 24 reviews)

Cons
  • "Upper management keeps asking what can be improved but it seems as though very little is improving" (in 19 reviews)

  • "A micromanaging army style work environment with people sitting in a hostile" (in 10 reviews)

More Pros and Cons

  1. "Love Being Apart of NJM"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Property Damage Representative I in Hammonton, NJ
    Current Employee - Property Damage Representative I in Hammonton, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NJM Insurance full-time (More than a year)

    Pros

    Great, knowledgeable, helpful, and extraordinary group of colleagues at NJM. In the claims department, “teamwork makes the dream work” stands true. Your team and supervisors are more than ready to help with anything you need. The department leadership are supportive, present, and understand your role. You are encouraged to continue training for upward mobility—I see a lot of people moving into higher positions like clock work. NJM is expanding and will need more quality employees to help continue building their brand—so I’d say that’s a plus too!

    Cons

    Classes are offered far and few between—to take all of them could take years at this rate...
    If you value staying away from the office because of a little snow—forget about it; essential employee means no snow days for you! (Only a con if you care about that)
    It takes some time to get into a groove/style of work—about a year to feel like you’re in control of your workload.

    Advice to Management

    Continue to encourage your teams and remember: you catch more flies with honey than vinegar.
    Continue to deliver positive reinforcement when you have coaching moments.
    Recognize when an employee might need to be reeled and also address whatever issues may be of concern...
    Conduct huddles at a lunch hour more often to be sure the team/individual concerns are addressed and resolved more often rather than catching things after a reg letter goes out


  2. Helpful (3)

    "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance
    Current Employee - Insurance
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at NJM Insurance full-time (More than 10 years)

    Pros

    The Benefits are very good

    Cons

    They do not pay enough for all the work your expected to perform

    Advice to Management

    More communication with employees and more room for advancement

  3. Helpful (3)

    "Claims Department"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Claims Adjuster in Parsippany, NJ
    Current Employee - Senior Claims Adjuster in Parsippany, NJ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at NJM Insurance full-time (More than 5 years)

    Pros

    I've been at NJM for 5 years. Some days are better than others but all in all I like working there. If you work hard you'll be promoted. I am surprised to see so many negative reviews. Maybe some positions are worse than others.

    Cons

    Heavy work load. Impatient customers.

    Advice to Management

    The claims departments are all always understaffed.


  4. Helpful (17)

    "RUN THE OTHER WAY!!!"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in West Trenton, NJ
    Former Employee - Anonymous Employee in West Trenton, NJ
    Doesn't Recommend
    No opinion of CEO

    I worked at NJM Insurance full-time (Less than a year)

    Pros

    Free oatmeal, soup, coffee, iced tea, and the onsite nurse.

    Cons

    This is THE WORST COMPANY to work for if you are looking for a true work-life balance employer, acceptance and respect of cultures or differences or a decent pay. Bullying on all levels is tolerated and encouraged, if you express your concerns to management, you are labeled as a troublemaker. The pay is non-existent and there is an extremely high level of low morale across the board.
    I am extremely happy that I escaped that horrible place!

    Advice to Management

    Take a page from any progressive company and treat ALL of your employees with respect. Commit to the development of your employees, conduct quarterly training on various topics (not just fraud) - to include diversity in the workplace, think outside of the box and cultivate and nurture creativity.


  5. Helpful (15)

    "Horrible experience, bad reviews are true! Stay away!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Lines Representative in West Trenton, NJ
    Current Employee - Personal Lines Representative in West Trenton, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NJM Insurance full-time (Less than a year)

    Pros

    Benefits... free soup and oatmeal if thats something that appeals to your eye.

    Cons

    Unhealthy work-life balance, micromanaged, hard to take off of work, pto is given but it has to be approved for you to use it, can barely leave your desk. Upper management keeps asking what can be improved but it seems as though very little is improving. Very rude customers. A lot of upper management seems to know very little about the job and how stressful it can be. Once you get off a call you IMMEDIATELY have to take another one. Stressful trying to notate accounts because time after calls is rushed, they tried to make a game out of it... insulting and adds more stress to an already stressful job. Out dated technology, procedures, and pto system. The list literally goes on and on. All the bad reviews are true and I unfortunately made the mistake of over looking them. DO NOT MAKE MY SAME MISTAKE, TAKE YOUR TALENT ELSEWHERE. Don’t really see this company being relevant within the next 10 years because they are so behind on everything. After just a few short months of being employed here I am leaving and never looking back.

    Advice to Management

    Good luck!


  6. Helpful (12)

    "Rude"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    • Senior Management
    Former Employee - Work From Home Customer Service Representative
    Former Employee - Work From Home Customer Service Representative

    I worked at NJM Insurance full-time (Less than a year)

    Pros

    Work from home, pay was great

    Cons

    Joe was very overbearing, called at odd times when I wasn't on duty. I was on maternity leave, but Joe demanded I come in to do mandatory training! I had a new born baby and was breast feeding! It was very inconsiderate! Also while on maternity leave was told someone would have to come to my home for additional training. It's called maternity leave for a reason I should not have to be called in! Also plays favorites, gives positions to people who do not deserve them. Also we were told to Skype management anytime we had to use restroom and tell them how long restroom breaks are. You are not allowed to use restroom first four hours of shift.


  7. Helpful (1)

    "IT Intern"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    - Helpful coworkers
    - Work in the same room with other interns
    - Work you do gets put to use
    - Lunches are cheap

    Cons

    - Experience largely depends on the project you are assigned
    - Some days are slow, supervisors are busy or not available
    - Intern program project is not relevant to what I was doing and was mandatory

    Advice to Management

    Make the intern project optional

  8. Helpful (6)

    "Place always seems to smell like onions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in West Trenton, NJ
    Current Employee - Customer Service in West Trenton, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NJM Insurance full-time (More than a year)

    Pros

    We got new badges to show off our faces

    Cons

    They just hired an outside supervisor. When plenty of other QUALIFIED underwriters applied who already work for NJM. won’t promote you unless you are quiet and don’t speak up. They make us do very odd challenges to stay “pro NJM” like eat broccoli. Management tries to STUNT but just looks like duds. Supervisors are not allowed.

    Advice to Management

    Selling is service. And service is selling.


  9. Helpful (3)

    "Business Analyst and Cost Control"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at NJM Insurance full-time (More than 3 years)

    Pros

    Good benefits, nice parking lot

    Cons

    Micro managed, strict work hours

    Advice to Management

    Start hiring real business managers


  10. Helpful (16)

    "A terrible place, and getting worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Lines Representative in West Trenton, NJ
    Current Employee - Personal Lines Representative in West Trenton, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NJM Insurance full-time (More than 8 years)

    Pros

    There are no longer any.

    Cons

    Management, leadership, morale, treatment of employees, etc.

    Advice to Management

    Stop being so blatant in your disregard of long standing, hard-working employees (especially females). You are actively messing with your employees ability to provide for their families.