NJM Insurance Reviews | Glassdoor

NJM Insurance Reviews

Updated April 3, 2017
180 reviews

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Full-time Part-time

2.4
Star Star Star Star Star
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Bernard M. Flynn
91 Ratings

180 Employee Reviews

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Pros
  • The free soup, highly-subsidized cafeteria is a great plus (in 42 reviews)

  • work/life balance - compared to other companies I've worked for this is a "9-5" (in 11 reviews)

Cons
  • Unfortunately though, management has no idea how to keep those millennials from leaving since work from home options are only given (in 9 reviews)

  • Upper management is nitpicking everything we do, and if you dont word things just right you end up with low phone evaluations (in 16 reviews)

More Pros and Cons

  1. "It's not just the soup!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PL Customer Service Representative in West Trenton, NJ
    Current Employee - PL Customer Service Representative in West Trenton, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NJM Insurance full-time (More than 8 years)

    Pros

    A lot has been touched on already but also a truly dedicated and community minded company.

    Cons

    Hard to use PTO that you earn.


  2. Helpful (1)

    "Personal Linea"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Lines Underwriter in Hammonton, NJ
    Current Employee - Personal Lines Underwriter in Hammonton, NJ
    Recommends
    No opinion of CEO

    I have been working at NJM Insurance full-time (Less than a year)

    Pros

    Free food & drink every day of the week

    Cons

    Too rigid with schedules & vacation

    Advice to Management

    Base advancements on merit, not on tenure


  3. Helpful (1)

    "Personal lines"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Lines Representative in Trenton, NJ
    Current Employee - Personal Lines Representative in Trenton, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at NJM Insurance full-time (More than 8 years)

    Pros

    Great opportunity lots of potential for advancement paid sick days paid holidays free coffee ,tea,hot cocoa ,milk ,chocolate milk soup and crackers lots of vacation time great 401k match and medical clinic

    Cons

    The only cons is high call volume at times. Hard to get time off especially in the summer months. Can be challenging


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  5. Helpful (5)

    "Downhill fast!"

    Star Star Star Star Star
    • Comp & Benefits
    Current Employee - Personal Lines in West Trenton, NJ
    Current Employee - Personal Lines in West Trenton, NJ
    Doesn't Recommend
    Negative Outlook

    I have been working at NJM Insurance full-time (More than 3 years)

    Pros

    Decent pay and benefits

    Cons

    The company is going downhill fast. Morale in the office is at an all time low, and everyone is miserable coming into work everyday. Upper management is nitpicking everything we do, and if you dont word things just right you end up with low phone evaluations

    Advice to Management

    Worry more about your employees emotional well being. Stop nitpicking-good employees that used to love their jobs are miserable and looking elsewhere. Stop making good employees feel substandard and dread coming to work every day.


  6. Helpful (8)

    "Going Downhill"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims in Trenton, NJ
    Former Employee - Claims in Trenton, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at NJM Insurance full-time (More than 5 years)

    Pros

    Free soup and coffee, benefits are decent, steady pay increases, but I believe that is changing.

    Cons

    Behind the times
    Extremely micro-managed

    The company is finally starting to change some practices, but none of which benefit employees or policyholders. Loyal insureds are getting surcharged when in an accident, even when not at fault. They used to NEVER surcharge for accidents, and now the threshold for surcharging the insured is extremely low. Even minor, non fault accidents will warrant the surcharge. Seems unfair.

    All employees were pretty much guaranteed a raise around 3% as long as they were doing their job satisfactorily. They have now adopted a new system, and the raises will be less than before, unless you go "above and beyond", which is impossible. Good employees are seen as "satisfactory", right along with the bad ones. If a manager puts too many "above average's on the annual review, HR will not approve it.

    Certain jobs can be remote. NJM is sloooowly exploring this possibility.

    Management is extremely incompetent. Don't know who promoted these buffoons. Work/life balance can be great, but management wants you in a constant state of stress by criticizing everything you do. Hard to relax once you get home, knowing you have to return in the morning.

    Advice to Management

    You are stressing everyone out with your micromanagement of every detail. Details that don't even really matter! Do you have nothing better to do than to come down on the little people, all day long? A little praise goes a loooong way. Oh, and before coming down on your employees, you may want to check your sh*t first.

    Find a way to allow your employees to work remotely. This will save you when the office needs to close due to a weather event. We are not EMS. We should not be driving in a state of emergency. Also, a simple google search will bring you up to speed on the benefits of employees working from home.

    Dear NJM, you are not the gold standard that you think you are! There are better alternatives out there, and your GOOD employees are seeking them out!


  7. Helpful (5)

    "Terrible changes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in West Trenton, NJ
    Current Employee - Anonymous Employee in West Trenton, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NJM Insurance full-time (More than 5 years)

    Pros

    If I wrote this six years ago I would have said this is a great place to work. The USED to care about employees and they're opinions. Sadly, at this time I can't think of one pro.

    Cons

    NJM has lost its way. More step to TRY to get things done but never making actual decisions. Fear seems to run NJM now. Everyone is in fear of telling anyone above them that a process is wrong or doesn't make sense for fear of losing their job. If you like undue stress and loathing your job, NJM is the place for you, otherwise, steer clear of this place.

    Advice to Management

    The best advice is the be honest with yourselves and your employees. If you're planning on selling the business (which is what every decision you're making appears to be leaning toward) please let the employees know. Stop stepping over dollars to pick up dimes. Good luck in whatever you're doing at the expense of your employees well being and mental health.


  8. "Auto claims adjuster"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Ewing, NJ
    Former Employee - Anonymous Employee in Ewing, NJ

    I worked at NJM Insurance full-time (More than 10 years)

    Pros

    good company to work for

    Cons

    nothing bad to say about the company.


  9. Helpful (9)

    "Sadist control freaks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Adjuster in West Trenton, NJ
    Current Employee - Claims Adjuster in West Trenton, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at NJM Insurance full-time (More than 10 years)

    Pros

    I do not have any

    Cons

    This company does not care about you. Let me repeat : they do NOT care about you. You are a body in a seat and when you leave they will replace you with someone without experience who they will not allocate retirement funds for or provide 401k. It's a blizzard and a sheet of ice outside?? Who cares!! You are expected to be there. Work from home? HAHAHAH yeah right his company is stuck in 1985. So far behind the rest of the industry it's actually sad. They love to micromanage and nitpick over the most trivial of things but they will never make any real proactive change to make things better. It's essentially run by a large group of nobodies who started at 18 and have no real life experience. Management doesn't know how to speak to people professionally, it's a joke. If you like feeling like your in high school or prison this is the place for you.

    Advice to Management

    Retire. You're old ways are what is holding this company ask. It's becoming embarrassing at this point.


  10. Helpful (12)

    "Boiling the Frog"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in West Trenton, NJ
    Current Employee - Supervisor in West Trenton, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at NJM Insurance full-time (More than 10 years)

    Pros

    Very kind co-workers, well kept buildings and grounds, good, safe industry to work in.

    Cons

    An old anecdote describes that if a frog is put suddenly into boiling water, it will jump out but if the frog is put in cold water which is then brought up to a boil slowly, it will not perceive the danger and will be cooked to death.    That is exactly is what’s happening with employees at NJM.   Over the last several years, the positive aspects of the culture have whittled away.   Benefits have been reduced, the company is expanding yet the number of staff remains the same, policies are changing to benefit the company rather than employees and having a long tenure is now to your detriment.   Management will never admit it, but its clear they are pushing the more experienced people out the door by terminating or making work life unpleasant resulting in resignations and retirements.    Since the beginning of 2017, there have been several good people that have gone from the I.T. Department, Project Management Office, Administrative Services, heck, even the HR Department.   It seems NJM believes millennials will be the key to their future success.  Unfortunately though, management has no idea how to keep those millennials from leaving since work from home options are only given  to a small percentage of employees, outside of the box thinking is shunned and micromanagement runs rampant throughout the company.   I predict a world of pain for this organization over the next few years as competition to keep good employees increases.  

    Advice to Management

    Solicit anonymous feedback and take action on the recurring themes. Assess those that are decision makers and determine if they are part of the problem. Be more open to work at home and other flexible possibilities.


  11. Helpful (3)

    "Pleasant but to corporate for my liking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Adjuster in Trenton, NJ
    Former Employee - Claims Adjuster in Trenton, NJ
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Great benefits, has a cafeteria, has a "wellness " center if you are sick, gorgeous campus, opportunity to take classes at work to move up. Free soup everyday

    Cons

    For the most part I didn't see to may cons other than its very corporate which is understanding but for a privately held company it leaves some want in regards to a family atmosphere.

    Advice to Management

    Don't be so corporate



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