OpenMarket Reviews | Glassdoor

OpenMarket Reviews

Updated Jun 22, 2019

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Found 95 reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
65%
Recommend to a Friend
68%
Approve of CEO
OpenMarket CEO Jonathan Morgan
Jonathan Morgan
31 Ratings
Pros
  • "xico seems to understand work/life balance of their employees without being too soft(in 21 reviews)

  • "Engineering org is full of bright and authentic people(in 7 reviews)

Cons
  • "As a division of Amdocs, it can sometimes feel like we are not part of our parent company(in 7 reviews)

  • "Senior management push out a completely new initiative every few months without completing the initial one(in 5 reviews)

More Pros and Cons
  1. "Best Place I Have Ever Worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenMarket full-time for more than a year

    Pros

    Flexible schedule, wonderful management, autonomy, strong financials, 15 days paid sick, 23 days PTO, above avg health and dental coverage, fun industry, employees are valued, collaborative environment

    Cons

    Some people don’t appreciate what they have here

    Advice to Management

    Keep it up

    OpenMarket2019-06-22
  2. Helpful (3)

    "Best work experience of my career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenMarket full-time for more than 5 years

    Pros

    I’ve been with OpenMarket for more than five years, and can say without hesitation that it has been the most rewarding professional experience of my life. At OpenMarket I’ve been able to take ownership of company-wide projects and processes, hire and grow a global team, and generally be creative in a way I’d never be able to at bigger organization. But the best thing about OpenMarket by far is the people – they’re genuine,...

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    Cons

    There are some downsides to OpenMarket of course, like a big parent company that is incredibly resistant to change and has cumbersome systems and processes that don't always sync with common sense.

    Advice to Management

    Protect the amazing OpenMarket culture and keep up efforts around diversity and inclusion.

    OpenMarket2019-06-05
  3. Helpful (14)

    "Fake data shows satisfied employees?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at OpenMarket for more than 5 years

    Pros

    1. Food overload 2. Nice Puget Sound view (but we’re moving away) 3. Offices (but we’re moving away from this too) 4. Work from home, work from home, work from home

    Cons

    1. The really smart people are gone! No technical or programmatic experience remain. 2. Averaging two to three resignations a week!!! 3. Product team doesn’t take ownership of anything. 4. Front- and back- end teams supporting the same product and features are in different orgs because of politicking and land grabs. 5. HR spins the satisfaction data for senior leaders to use — 95% satisfaction with 55+ people leaving...

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    Advice to Management

    Food and ergonomics perks won’t make up for the planned open office or office location or the lack of leadership. Shape yourselves up before all else.

    OpenMarket2019-05-23

    OpenMarket Response

    May 30, 2019CEO

    Thank you for your candid feedback. Though you are no longer with us, I’m always open to feedback and hearing any suggestions about how we can improve. I’d welcome the opportunity to speak with you and learn more about your experience working at OpenMarket. Please email me at jonathan.morgan@openmarket.com ...

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  4. Helpful (14)

    "Sadly Not the Amazing Company It Used to Be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Software Development Manager in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at OpenMarket full-time for more than 10 years

    Pros

    OpenMarket allows employees to pursue different roles across departments. During my tenure of almost 13 years, I held roles ranging from business analyst in Finance to program manager and dev manager in Engineering. I’ve supported staff moving from Seattle to London, and welcomed engineers from Guadalajara. Despite the massive spike in attrition with 60+ employees (company size: 300) leaving in the last year, a 95%...

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    Cons

    Despite the availability of qualified, technical diversity employees with track records of delivering results, the first-ever internal promotions for Director of Engineering were two men. OpenMarket has done an extremely poor job promoting diversity into technical director-level roles and these recent promotions were a glaring demonstration that the company is not committed to developing and promoting diversity. To...

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    Advice to Management

    Once upon a time, OpenMarket was a fairly flat organization where any person at any level could give feedback to any person. If SLT can find a way to allow people to be authentic once again, free from fear of retribution, and then take action to make meaningful improvements, company morale could improve. SLT operate in a silo and insulate many of the smart people at OpenMarket from their decision-making process. SLT...

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    OpenMarket2019-06-13
  5. Helpful (10)

    "Rudderless and Struggling Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at OpenMarket full-time

    Pros

    1. Competitive salary 2. Smart middle management 3. Comfortable low stress office environment 4. Global presence 5. Great benefits.

    Cons

    1. Leadership doesn’t listen to middle management’s ideas. This is unfortunate especially if middle mgmt are smarter than the leaders. If you disagree with leaders you will be tagged as an employee causing friction. 2. Each month many people were quitting, getting fired or just existing being dissatisfied and complacent with their jobs. 3. Ineffective communication among global matrix organization. 4. Onboarding was...

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    Advice to Management

    Listen to employees and make changes while they’re there. Responding to reviews made here is too late. Revamp everything and have a clear direction. Make technical systems more modern and easier to use

    OpenMarket2019-06-14
  6. Helpful (11)

    "Dying company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at OpenMarket full-time

    Pros

    Good benefits. Slow pace. Easy hours.

    Cons

    Management is flying out of this place because senior leaders provide no direction and are very political and fake. If you are a BFF with the CEO you post a 5 star glowing review. If you're a real employee you are waiting and milking the benefits. People are being promoted to fill voids left by departing managers.

    Advice to Management

    As another post said, stop making fake data and asking people to post positive reviews to mask the issues you have.

    OpenMarket2019-06-07
  7. Helpful (24)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenMarket full-time

    Pros

    Above average employees, excellent PTO and work/live balance, remote work, good pay, very little politics, management cares about employees, the company has consistently performed well year after year.

    Cons

    The market is changing and significant change is needed to maintain growth. Management is well aware are focused on doing just that but success is not guaranteed.

    OpenMarket2018-11-28

    OpenMarket Response

    December 14, 2018CEO

    Thank you for your feedback! Glad to hear you are appreciating the PTO and lack of politics – I want you to know that the senior leadership team and I are working very hard to ensure our environment stays that way. Please reach out to me at jonathan.morgan@openmarket.com if you want ...

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  8. Helpful (12)

    "Company has gone downhill in the last year due to senior management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at OpenMarket full-time

    Pros

    People. Many of these people where here with old management team. A lot of great people.

    Cons

    Senior management can’t figure out what to do. Company began descent about a year ago after old management left. Seemed like they were pushed out. Then others followed on the average 1.5 people per month leave. All of them have been with the company for a long time and very knowledgeable. Once a company with no politics now is plagued with politics.

    Advice to Management

    Figure out what we are doing and lead don’t dance around.

    OpenMarket2018-11-10

    OpenMarket Response

    December 14, 2018CEO

    Thank you for your review. We can’t improve as an organization unless we listen to all points of view. I’m sorry to hear you are unhappy with some of the changes in leadership over the past year. As we continue to grow and evolve as an organization it’s inevitable that some people ...

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  9. Helpful (9)

    "The dead sea effect is in full swing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at OpenMarket full-time

    Pros

    * Great values * Excellent work/life balance * Great location along the Seattle waterfront, with offices--not an open floor plan * The engineers are egoless, data-driven, and want to solve problems in the best way for at all levels (team/organization/company) * The product has been built with good engineering principles

    Cons

    * Product feels adrift * During one year, most management in Seattle engineering turned over. Some were forced out. Some lead and senior devs also left * There is currently a black hole of leadership in both engineering and product. * The previous engineering paradigm of decentralized teams with high autonomy that attracted me to open market was destroyed in this turnover * I don't think that the company is...

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    Advice to Management

    need to move from too much change too fast to iterative improvement and do what it takes for staff retention

    OpenMarket2018-10-06

    OpenMarket Response

    December 14, 2018CEO

    Thank you for your feedback. I am glad to hear that you enjoy the work/life balance and overall attitude and mindset of the engineering organization. On the other hand, I’m sorry to hear you have concerns about changes in leadership and priorities across the organization. It sounds ...

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  10. Helpful (3)

    "They take good care of you"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ops 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at OpenMarket full-time for less than a year

    Pros

    Lots of internal opportunity, profitable, good pay, good benefits, and great PTO

    Cons

    reorganization could be communicated better, some people take advantage of the good "work life balance" culture.

    Advice to Management

    Please keep improving your messaging to your employees. Reorganization and company direction are very important to everybody.

    OpenMarket2018-08-14

    OpenMarket Response

    December 14, 2018CEO

    Thanks for your review. Glad to hear you are liking your time at OpenMarket thus far! I’ve noted your feedback on how changes and reorgs in the company could be communicated differently. I’d love to chat more about this recommendation. Please email me at jonathan.morgan@openmarket.com ...

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Found 95 reviews