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Postmates Reviews

Updated February 9, 2018
164 reviews

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3.5
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Postmates Co-Founder & CEO Bastian Lehmann
Bastian Lehmann
86 Ratings

164 Employee Reviews

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Pros
Cons
  • Use lots of gas and wear and tear on car (in 48 reviews)

  • bad customer service pay went down over the years (in 52 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (10)

    "An extreme meritocracy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Postmates full-time

    Pros

    - Killer business. Hyper-growth company thats rapidly reducing costs and approaching profitability.
    - Meaty problem space. From machine learning to pricing strategy to scooter networks and robots, there are lots of challenging problems to tackle.
    - Ultra-competitive compensation. Salaries are typically above-market rates.
    - Extreme meritocracy. No politics, no games. Work smart, work hard, get promoted, make bank.

    Cons

    - You will be stretched. An extreme meritocracy is only possible if you're pushed to your limit.


  2. Helpful (1)

    "I have loved working here everyday"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Postmates full-time

    Pros

    - management is incredibly responsive to feedbacks and the company is always changing from the better
    - strong focus on individual growth for employees
    - strong collaboration across teams in a politics-free work environment. so you get things done pretty fast
    - it is a great place for females to start their careers as the company is dedicated to increasing diversity and management is incredibly supportive

    Cons

    - catering food is pretty bad
    - office space is getting too crammed as the company grows

  3. "Customer Service Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Postmates full-time

    Pros

    The company had many perks, benefits, and a great management staff

    Cons

    It was ever changing so new rules would be implemented daily or overnight


  4. Helpful (3)

    "Great place to work if you crave ownership and impact!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Designer in San Francisco, CA
    Former Employee - Product Designer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Postmates full-time (More than 3 years)

    Pros

    - Passionate and driven team
    - Lots of room for career growth
    - Really interesting/complex problems and space
    - Big company with a small company atmosphere
    - Direct and open feedback from your peers
    - Lots of opportunity for ownership if you're interested in a project and are willing to run it

    Cons

    - Direct and open feedback can be a blessing and a curse– Criticism isn't always constructive
    - Lots of reactive product development. As the company grows, planning is getting better, but there are still speedbumps
    - Leadership could be better about fostering a more inclusive environment.
    - Expect to work hard over long hours

    Advice to Management

    A unified company culture is something thats severely lacking– Getting teams to communicate more openly and providing a more comfortable atmosphere would do wonders for team moral. Burn out can be a real issue.


  5. Helpful (2)

    "Great opportunities everywhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Postmates full-time (Less than a year)

    Pros

    Hard working teams and great collaboration within the growth team
    Huge opportunities working on the growth team and driving revenues and profit
    Work on complex problems that are integral for the growth of the company
    Fun events and free lunch most days
    Office conveniently located downtown
    You get out what you put in. If you want a standard 9-5 this company is not for you
    Almost every team is hiring and growing

    Cons

    Office is getting a bit crowded with how many people have been hired in the past year
    Some teams are more siloed and communication can breakdown between teams
    Sometimes near sighted growth is more focused on than long term opportunity

    Advice to Management

    Keep hiring really smart and hard working people!
    More transparency would be appreciated for long term goals


  6. Helpful (2)

    "generally good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Postmates full-time

    Pros

    nice, friendly environment with tons of perks

    Cons

    executive team causing priorities to get shifted, projects to be tabled.


  7. Helpful (3)

    "Amazing Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Recruiting Coordinator in San Francisco, CA
    Current Employee - Recruiting Coordinator in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Postmates full-time (Less than a year)

    Pros

    -small, nimble teams
    -face pace environment
    -no hoops to jump through for approvals
    -amazing culture with fun company activities/celebrations
    -no micromanaging

    Cons

    -sometimes scrappy work is required, but that is life at a startup!

  8. Helpful (1)

    "Exciting company, great job, some growing pains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Postmates full-time (More than a year)

    Pros

    Postmates is filled with smart, dynamic, and driven employees. The company explicitly encourages employees to pursue their best ideas. In a fast moving space, the company continues to mature (in product and structure) and expand (in market and scope). I'm consistently presented with novel and exciting problems.

    Moreover, I work with great people. My team and the people with whom I regularly work are consistently professional and considerate. While there are strong personalities and high pressure scenarios, my experience has consistently revealed decision-making that tries to balance efficacy with humanity.

    On the financial side, Postmates seems to be at or above industry standards for compensation (salary and equity) and benefits. I also see avenues for professional advancement within the company.

    Cons

    As it has grown, the corporate culture at Postmates has matured from its start-up origins. While this maturation contributes to a more predictable work environment, I think the company would benefit from a conscious reflection on the work/play culture it cultivates, e.g., promoting team and/or company outings. For example, a recent company Oktoberfest outing was well attended, and anecdotally, very well received. It also provided the opportunity for different teams to socialize outside of their work groups, which was fun and refreshing. Similarly, the implementation of civic labs has fostered exchanges that transcend the day-to-day work-related asks.

    Advice to Management

    The weekly Looking Glass company meetings are a great evolution, and give better understanding to the changes that are happening company-wide. I'd love to see more focus on vocalizing company goals and ethos. Also, more outside catering.


  9. Helpful (3)

    "Rocket with growing pains"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineering Leader in San Francisco, CA
    Current Employee - Engineering Leader in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Postmates full-time (Less than a year)

    Pros

    Three Pros:

    1. Product-Market fit. Easier said than achieved, and Postmates has it. Hence - growth has been like a rocket!

    2. Technology. It has been a challenge to get it right, but Postmates now has the core technology built up. Tech is even fueling the growth via international expansions, increased conversion of new customers, reduced cost per delivery etc.

    3. People. A team composed [mostly] of smart and passionate people - from engineers to mid-level-leaders to CEO.

    Cons

    Same Three Cons:

    1. Product-Market Fit. This is a great business to be in, and the competition realizes it too. This has brought big threats like UberEats, Amazon, GrubHub, Doordash. Growth is not easy for Postmates any more.

    2. Technology. A lot has been built, but even more needs to be built to compete effectively with the big boys. Tech is not a competitive advantage, yet.

    3. People. There are a few aggressive personalities, the recognition and reward structure is still forming, there is some churn in senior leadership, and managing large teams is an art still being learnt.

    Expected stuff for a startup. Growing pains.

    Advice to Management

    Past success is no guarantee of future results.

    You have been doing something right to achieve success so far. It is a different game now with big competitors and your own big team. Look, Listen, Adapt.

    Postmates Response

    Dec 15, 2017 – Director of Talent

    Completely agree, thank you for the review and feedback! Keep up the great work.


  10. Helpful (1)

    "Fun, Smart people, Lots of growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Postmates full-time (More than a year)

    Pros

    1. Everyone here is incredibly smart, dedicated, and passionate. It's inspiring to work with people who really care about the company and the product. You'll always be learning.
    2. If you want to make an impact, you will. It's not a place for people who slack and just want to get by.
    3. There's been a ton of growth making Postmates a promising business and place to work. Very rewarding and fun.

    Cons

    There's been a ton of growth and as a company gets bigger, teams and company structure will inevitably change.


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