Postmates Reviews | Glassdoor

Postmates Reviews

Updated February 18, 2019
191 reviews

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3.3
StarStarStarStarStar
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Recommend to a friend
Approve of CEO
Postmates Co-Founder & CEO Bastian Lehmann
Bastian Lehmann
102 Ratings

Employee Reviews

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Pros
Cons
  • "When driving for Postmates there will be a lot of wear and tear on your car as well as there being lots of different unknown interactions with people" (in 68 reviews)

  • "They have a terrible customer service and don’t care about their riders at all" (in 64 reviews)

More Pros and Cons

  1. "Delivery"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    You get pay good tips

    Cons

    Sometime is not needed a lot of people so is hard on weak days


  2. Helpful (1)

    "Growing Company, Amazing Opportunity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer in San Francisco, CA
    Current Employee - Software Engineer in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Postmates full-time (Less than a year)

    Pros

    - 2018 was a huge year for Postmates. The company has landed major investments ($400MM), hired great talent, and continuously grown week over week. In a nutshell, things are really exciting right now
    - Base comp is higher than average, and healthcare benefits are amazing
    - Interesting technical problems to solve. Days aren't filled with solving mundane bugs - there are big things to be built in order to scale to our new demand
    - New and nice office with good food. I enjoy coming to work every day

    Cons

    - We don't have the holy-grail "unlimited paid time off" that many tech companies flaunt. We can work from home/remote whenever, but only get 16 official "off" days annually
    - Onboarding flow needs revisiting for new engineers. Lots of outdated/deprecated onboarding documentation, so getting started can feel overwhelming

  3. Helpful (1)

    "Not for everyone, growth and a lot of challenges"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Disapproves of CEO

    I worked at Postmates (More than a year)

    Pros

    startup environment, a lot of people are very friendly, smart and cool, you can learn a lot from them
    medical benefits

    Cons

    management team... keeping toxic people around for so long it's not going to benefit the company.
    Core values and direction of the company is too vague
    there is no transparency whatsoever and at the end of the day there is only so much you can "figure out" yourself

    Advice to Management

    be more transparent.
    understand what's wrong and what's toxic and take actions
    take care of people who actually care about the company and the business
    define company culture and core values


  4. "Ugh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Security Officer in Nashville, TN
    Former Employee - Security Officer in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Postmates (Less than a year)

    Pros

    All the overtime possible 90+ hours a week

    Cons

    Low pay hostile work environment

    Advice to Management

    Get bent


  5. Helpful (2)

    "Team Lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Nashville, TN
    Current Employee - Team Lead in Nashville, TN
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Postmates full-time (More than a year)

    Pros

    Great medical, dental and visaion benefits

    Cons

    HR is shady. Management does not follow policies and there is a lack of policies in the company.

    Advice to Management

    Stop the favoritism. Establish a solid structure and follow it. Stop the biased hiring and firing.


  6. Helpful (1)

    "The best of the left"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Nashville, TN
    Current Employee - Anonymous Employee in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Postmates full-time (More than 3 years)

    Pros

    Catering, great snacks, people who care and show it

    Cons

    No communication from management until corrective action starts

    Advice to Management

    Let staff know they whys of a decision


  7. Helpful (8)

    "Okay Company That Pretends It's Diverse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seniot Strategic Content Agent in Nash, TN
    Former Employee - Seniot Strategic Content Agent in Nash, TN
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Postmates full-time (More than a year)

    Pros

    Very welcoming energy. Somewhat lax environment.

    Cons

    Underlying racism, no growth for blacks or people of color, you can be terminated for defending yourself. Management is not to be trusted at all.

    Advice to Management

    Actually listen to the employees when they tell you there is an issue. No one trusts management because they don't listen and automatically take the side of the leaders in charge which is the ultimate setup for a corrupt system.

  8. Helpful (1)

    "Full Time Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Postmates full-time

    Pros

    Good place to work, but fast paced. Long hours are standard here. Lots of opportunities to grow and take on large projects.

    Cons

    Lots of work, lots of changes, always high expectations.


  9. Helpful (2)

    "Great place to work and make an impact!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in San Francisco, CA
    Current Employee - Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Postmates full-time (Less than a year)

    Pros

    - Independence to lead and make an impact
    - Nimble and fast paced work environment
    - Growth is strong and the on-demand industry is thriving

    Cons

    - Can do more on comp & benefits


  10. Helpful (3)

    "Great Autonomy for Devs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Engineer
    Current Employee - Software Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Postmates full-time (Less than a year)

    Pros

    - Lots of autonomy, especially for devs
    - Easy to make an impact
    - Doing important work, we enable people to work outside traditional environments
    - Culture is great, love the coworkers

    Cons

    - Perks aren't amazing compared to other SF companies (although they offer high salaries)
    - Can be intense during crunch time