QBE Reviews | Glassdoor

QBE Reviews

Updated September 25, 2017
560 reviews

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2.9
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QBE Group CEO John Neal
John Neal
132 Ratings

560 Employee Reviews

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Pros
Cons
  • A lot of changes in upper management recently (in 27 reviews)

  • Senior management doesn't understand whats happening at grass roots as middle management only shares the positives (in 24 reviews)

More Pros and Cons

  1. "A Good Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Verification Agent in Irvine, CA
    Former Employee - Insurance Verification Agent in Irvine, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at QBE full-time (More than 5 years)

    Pros

    The pay was very competitive--especially against other data-entry faced jobs. There was almost always overtime available.

    Cons

    Overtime was often mandatory. It was a data-entry position where quantity and quality were both of such high importance, one or two typos was enough to ruin your numbers for the whole month, regardless of how fast a processor you were. Company expanded too quickly and absorbed too many competitors, so while I was there, there were many system incompatibilities between sites, and upper management realized they could no longer afford to keep us, so most of us with serious tenure were let go to layoffs.

    Advice to Management

    Don't grow too fast and value the employees you have--especially people who have put in years of loyalty with the company. Competitive standards are fine, but when the standards become humanly impossible to meet, you need to step back and realize having your whole team stressing out to the point of sickness and feeling incompetent due to one or two simple typos a month is -not- healthy corporate culture.


  2. "Claims Support Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at QBE full-time (More than 3 years)

    Pros

    Good benefits. Decent communication by management but lacks follow through.

    Cons

    The claims department was in a constant state of restructuring, meaning lots of upper management changes, layoffs, and office closings. Other lines of business don't seem to be effected and the employees in those organizations seem happy. From my observations, moral was horribly low in the claims organization and high in other areas. Meetings were held to encourage dialog between upper management and ground-floor employees but nothing seemed to come from those discussions. From what I have heard since leaving, the claims organization has gotten worse with a lot of long-term employees leaving.

    Not many opportunities for advancement, I found once I got stuck in claims there wasn't an opportunity to switch. That was the main reason for me leaving, I took a position to advance my career.

  3. "Nice place to work, good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at QBE full-time

    Pros

    Easygoing culture, good pay, benefits and vacation time.

    Cons

    Management has trouble deciding on direction and strategy.


  4. "QBE New York Headquarters-Sun Prairie Hub"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at QBE full-time (More than 8 years)

    Pros

    Benefits
    Some great people who truly care

    Cons

    Lack of work life balance
    Constant change of management/direction/strategy

    Advice to Management

    Truly listen to the individuals at ground level conducting the day-in-day-out services of company
    Ensure middle management is truly competent to lead


  5. "Amazing company to work for with good benefits that provides a good home work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Claim Representative in Seattle, WA
    Current Employee - Senior Claim Representative in Seattle, WA
    Positive Outlook
    Approves of CEO

    I have been working at QBE (More than a year)

    Pros

    Lots of room for growth! Lots of training opportunities! Great claims team! Competitive salaries and benefits packages. Average claims professional working is 15 plus years experience.

    Cons

    Claims to employer ratio is considerably high! Need to hire on additional employees to keep up with their incoming volume!

    Advice to Management

    Hire more employees!!


  6. "Human Resources Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at QBE full-time

    Pros

    Great people with lots of talent. Dedicated to customer service

    Cons

    Too much change and not enough stability at the top


  7. Helpful (1)

    "Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at QBE full-time (More than 3 years)

    Pros

    Global network, dedicated people, seems to be turning the corner on clarity of mission and purpose but time will tell if consumers and brokers buy in.

    Cons

    Management turnover prohibits clarity of mission and continual redirection, inability to integrate IT systems. Lack of clarity around appetite. Vision and mission do not match distribution and customer demands. Products not competitive for target market segment. Management struggles with silo mentality and unable to create an enterprise wide effective team. Struggles with gathering and using data and matrix for key decisions and severely behind market leaders in this regard.

    Advice to Management

    Stability in management, set visision and mission and stick to it, focus on consumer demands in niche market segments and solve for that demand. Meet the customers needs.

  8. "Processing Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at QBE full-time (More than a year)

    Pros

    Benefits, work environment, goals

    Cons

    Dont' really have cons to write about


  9. "A company lost in translation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at QBE full-time (More than 3 years)

    Pros

    some nice people, sure, good training programs

    Cons

    lack of understanding of ethics

    Advice to Management

    top managers: get out!
    middle managers: step up; you can make it


  10. "Claims"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at QBE full-time (More than 5 years)

    Pros

    People, Market, Location, potential for growth

    Cons

    unstable, fractured businesses, poor management


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