QBE Reviews | Glassdoor

QBE Reviews

Updated May 23, 2017
532 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
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QBE Group CEO John Neal
John Neal
129 Ratings

532 Employee Reviews

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Pros
  • Great work life balance, good benefits (in 48 reviews)

  • Good Employer with good benefits (in 43 reviews)

Cons
  • A lot of changes in upper management recently (in 25 reviews)

  • Senior management doesn't understand whats happening at grass roots as middle management only shares the positives (in 24 reviews)

More Pros and Cons

  1. "This is was my first job out of college. Had a great learning experience. Got promoted after year and half of working."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate Accountant in New York, NY
    Former Employee - Associate Accountant in New York, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at QBE full-time (More than 3 years)

    Pros

    This company is the type of company you want to retire in. Excellent work life balance, great management, amazing 401k plan with company match, good PTO

    Cons

    I really think this company was great but transferring to a different team was difficult. I left because I wanted to gain more knowledge in reporting.

    Advice to Management

    None


  2. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Madison, WI
    Former Employee - Manager in Madison, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at QBE full-time (More than 3 years)

    Pros

    Really great pay and bonus. A bonus plan for all employees that are non-exempt full time, you do not have to be in management. Diversity is welcomed and celebrated.

    Cons

    The same issues that plague large companies. The bureaucracy, and change is slow. QBE is like most other big companies, they simply pay better.


  3. "Best move I ever made"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Sun Prairie, WI
    Current Employee - Analyst in Sun Prairie, WI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at QBE full-time (More than 3 years)

    Pros

    I love my job and coming to work each day is really not a chore at all. My team and manager are wonderful people and the company supports professional development opportunities as well as promoting within.

    Cons

    Since it's a global company - meetings are sometimes off hours and inconvenient. Sometimes there is a lag or lack of communication in key areas.

    Advice to Management

    Communicate clear and often. Be fair. Recognize hard work and dedicated employees.


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  5. "Marketing Driven"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Underwriter in Fresno, CA
    Former Employee - Senior Underwriter in Fresno, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at QBE (More than 8 years)

    Pros

    Good Pay
    Virtual Office
    Benefits except medical

    Cons

    Poor issuing systems
    Poor customer service from Philippines central processing
    Inexperienced management
    Poor Products offering

    Advice to Management

    Take advantage of experienced personnel and quit tying to get rid of experienced people to save on expenses, your loss ratio will define you in 48 months


  6. Helpful (1)

    "A Disaster"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Irvine, CA
    Former Employee - Vice President in Irvine, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at QBE full-time (More than 3 years)

    Pros

    Not sure there are any standout items that would make you want to commit your career to this company.

    Cons

    Have not determined what their purpose really is. Constant overturn of management. Extreme pressure from Australian owner determines constant change.


  7. Helpful (7)

    "Top down broken. Very caustic and combative work environment."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Information Technology Specialist in Sun Prairie, WI
    Former Employee - Information Technology Specialist in Sun Prairie, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at QBE full-time (More than 5 years)

    Pros

    Pay and benefits (except health insurance) are above standard mostly due to the fact people are hesitant to work for them. They are lured in on the idea that QBE has changed and reviews are outdated - they are not. They are accurate and current.
    A generous distribution of money is deposited in your 401k above and beyond the matching amount. My account grew nicely.
    Work life balance is good generally. Very little after hours work depending on your team though. Some teams are hammered hard after hours when on call.
    Work from home was allowed until recent management opinions waffled again to on-prem exclusivity. Managers and leads may allow work from home one day a week but even then you're assumed to be less effective than in the office.
    Office amenities are nice. Sun Prairie is undergoing a remodel and love/hate the new environments. If you want to work in a quiet cubicle, this isn't a place for you.

    Cons

    To advance you are not qualified unless you are anointed by management. Your skills and past experience mean nothing. Technical leadership happens from the bottom up, guerrilla style, to make sure projects success in spite of inexperience and unskilled technical architects. If you aren't careful your work will be plagiarized and passed up to management without credit.

    Advice to Management

    Read the feedback in your surveys. Don't allow management to appoint people to advanced positions - interview and hire the best candidates based on qualifications, skills, and experience. Enforce team work and destroy the us vs them mentality that current rules your information technology environment.

    Get rid of Accenture - they are a cancer on your company's systems. They do not innovate, barely support your systems, and are dragged kicking and screaming into actual support issues that are directly affecting company bonuses. They aren't setting you up for future success in migrating and consolidating your environments to profitable and manageable systems.
    Stop holding the IT teams' bonuses hostage when you (management) have decided to outsource a service and QBE has no control over availability any longer - yet outages still count against the employees. (Aka PeopleSoft)


  8. "Systems and processes are not good at all!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Representative in Atlanta, GA
    Current Employee - Claims Representative in Atlanta, GA
    Neutral Outlook

    I have been working at QBE full-time (More than 3 years)

    Pros

    The people are nice and the pay is good.

    Cons

    The systems are not integrated so it takes a long time to do your job. Most of your job is bogged down with administrative clerical work because of the processes and work flows being undefined or undeveloped. People are not promoted from within the company.

    Advice to Management

    Look at another operating system for claims that integrates workflows that are progressive and less time-consuming. Promote from within and capitalize from the skillset of current employees. Define claims processes and talk to claims department to determine what works and what doesn't. Create more opportunities to work from home.


  9. Helpful (1)

    "Not my cup of tea"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Engineer in Sun Prairie, WI
    Former Employee - IT Engineer in Sun Prairie, WI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Cafeteria; pay is ok; good life work balance; not a lean environment

    Cons

    Based out of Australia and US is relatively disconnected from it and has little say in what happens; boys-club environment--only move forward if you know someone; most of the employees are lifers (few young people even work there); micromanaging environment; very formal and serious, not a fun place to work. It's hilarious that the Team Leads think they are managers and the Manager's think they are VP's. They put (Manager) and (VP) after their Lead and Manager title.

    Advice to Management

    LIghten up, higher some younger people, have fun, open up, be agile--right now you have a pretty crappy work environment compared to others.


  10. "QBE Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Desk Analyst in Alexandria, VA
    Former Employee - Service Desk Analyst in Alexandria, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at QBE full-time (Less than a year)

    Pros

    Great company, employees, and opportunities for growth.

    Cons

    Not being able to find job placement for employees after contracts end.


  11. "Okay not Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in New York, NY
    Former Employee - Customer Service in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Co-workers, Pay, Free Food That's about it

    Cons

    Being Micro managed. Angry Customers. Expensice Health plan


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