SAP Concur Reviews | Glassdoor

SAP Concur Reviews

Updated July 19, 2018
701 reviews

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3.9
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SAP Concur President Mike Eberhard
Mike Eberhard
77 Ratings

701 Employee Reviews

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Pros
  • "Good work life balance, Good perks" (in 109 reviews)

  • "Great people and supportive environment" (in 49 reviews)

Cons
More Pros and Cons

  1. "Excellent employee centric environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Support Analyst in Bellevue, WA
    Current Employee - Client Support Analyst in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SAP Concur full-time (Less than a year)

    Pros

    Excellent benefits and a positive pro employee attitude!

    Cons

    Must have a strong technical apptitude and love to dig into issues to find solutions

    Advice to Management

    Give additional training on mentoring


  2. "From Startup to SAP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Design Engineer in Port Angeles, WA
    Former Employee - Senior Software Design Engineer in Port Angeles, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at SAP Concur full-time (More than 10 years)

    Pros

    - Reasonable compensation and benefits
    - Good people to work with
    - Interesting work at one of the largest global technology companies

    Cons

    - No longer a startup culture
    - Transit commuter friendly, but expensive parking if you drive your car.
    - Located In one of the most expensive living areas in the Northwest.

    Advice to Management

    Don't lose the uniqueness that made Concur a great company.

  3. "Market Development Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Market Development Representative in Bellevue, WA
    Current Employee - Market Development Representative in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SAP Concur full-time (More than a year)

    Pros

    1. $$$

    Very competitive salary/comp structure for an entry-level sales role. Plenty of opportunity to make great money at this position.

    2.) Company culture (best part of the job)

    This team is full of fun and smart people that you’ll actually enjoy working with. You’ll build friendships and make connections that will last for years.

    3.) Professional and personal development

    Sales, marketing, operations - whatever area you’d like to learn or develop skills, this team and position will provide you with the opportunity to do so.

    Cons

    1. High Expectations

    Expectations to perform and hit quotas are expected with such a competitive salary/comp structure. Shouldn’t be too much of a surprise to anyone interested in a sales role.

    2. Change

    Systems, processes, and personnel change often but that’s expected considering the nature of working at a tech company. Getting into a rhythm will take extra effort but overcoming obstacles in this role will prove to be extremely valuable experience that you will carry with you throughout the rest of your career.

    Advice to Management

    Upper leadership should sit and shadow reps more often. At least one Sr. Director every quarter should be spending a half day with an individual MDR/team. It’s an easy way to boost morale, and it’ll help fast track the systematic roadblocks that effect MDR efficiencies.


  4. "Good place, but kind of a boys club"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at SAP Concur full-time

    Pros

    -Good benefits
    -Great products
    -Strong, growing company
    -Strong Leadership

    Cons

    -Company culture was strong at one point, but as the company grew fast the culture took a hit.
    -Salary is below other software companies in the area.
    -There is a boys club that showed favoritism to those that were personal friends.


  5. "Senior Sales Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SAP Concur full-time (More than a year)

    Pros

    Great support across the board, and incredibly intelligent colleagues. Agility with substantial resources, and treated fairly throughout.

    Cons

    Lack of broader understanding of the travel products as core is focused on entirely different business units/verticals.

    Advice to Management

    Continue seeking advice and feedback from current employees and take risks w/regards to travel products.


  6. Helpful (1)

    "SMN Marketing: Best marketing job of my career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Fun and smart coworkers
    - My boss values me and my contributions
    - Strong team culture
    - Ability to make an impact on the business
    - Honest, open work environment
    - Clear and transparent communication
    - Start up culture

    Cons

    - Sometimes hard being a marketer inside a sales organization
    - Still work to be done on getting tools and processes where they need to be

    Advice to Management

    I love this team and I love Concur. I can’t think of a better place to be as a growing marketer and professional.

    Keep moving the SMN organization in the direction it is going. I’ve been on the SMN Marketing team 2+ years, and in the last 1 year we have seen a lot of very positive growth and change. Changes that needed to be made.

    For those of us that have been on the team for a while, it is refreshing to see where we are today. And my historical understanding of how and why we made past decisions is more valuable than ever before. I’m also being given opportunities that never existed for me before - like building a business strategy and presenting business results to stakeholders.

    Many new team members and new leaders that are bringing great ideas. My boss is one of them - and is the best!

    I am happy to see that we are embracing team diversity in the form of culture, backgrounds and skill sets as we hire. This has been a good thing for SMN and is a good influence on overall Concur culture. This is easy to see in the revived team atmosphere and great business results.

    I’ve appreciated the additional investment in communication & transparency across the team, and increased investments in career growth. These are areas that had been missing for me.


  7. Helpful (3)

    "Market Development Representative"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SAP Concur full-time

    Pros

    Good culture, Possible advancement, Fun coworkers

    Cons

    Tons of turnover, Inexperienced Management, They tell 40+ employees that they can all advance after 1 year while also hiring externally

    Advice to Management

    Be realistic when talking to employees about their career advancement and where they are at. Be upfront and tell them what they have to do to get where they want to go. Don't play employees against each other when they are all working hard to grow the company and market share. A lot of great people and friends are put in awkward situations when it comes to career advancement because management tells everyone that they can move up after one year in market development which is completely false. The company is also constantly hiring externally while playing their internal employees against each other. This forces great employees to leave because they are undervalued. Some MDR's are promoted after 1 year and others are still working as an MDR after 3-4 years.

  8. Helpful (4)

    "The opportunity is endless, as long as you start outside of Market Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Market Development Representative in Bellevue, WA
    Former Employee - Market Development Representative in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SAP Concur full-time (More than a year)

    Pros

    -Concur has unlimited opportunities for career growth (once out of Market dev.)
    -The people you work with are fun, friendly, and you will want to hang out out with them outside of work
    -The product is amazing, and if you are able to get to a point in the company that you get to sell the product and not a meeting, it really is a value-added service
    -Great Benefits

    Cons

    The Market Development team has gone through a roller coaster of management in the past 2-3 years. The current regime has caused a severe downturn in morale, productivity, and trust in the process, and unfortunately Concur as a whole.

    The rest of the managers have a lot of potential, but are forced to abide by upper management's leadership style. The major issue that I ran into was that I constantly was being talked to like a child rather than a working professional. An awesome pro of working for Concur was their benefits including 25 days PTO, however if you take a vacation, and do not hit your goal (which is astronomically high, while only increasing) you will be chastised. In fact, some were asked "do you really think you should take that PTO over Christmas with how your month is going?"

    The job itself is difficult enough, cold calling is difficult enough. The job of leadership is to be selfless, to be a part of the grind, and to MOTIVATE people, rather than showing up late, leaving early, taking constant PTO, but then belittling their employees when they want the same (or similar) freedoms.

    You will also need to be in seat for a minimum of 1 year, while attaining the high quota consistently to be eligible for a promotion. Elsewhere in the organization it is based on merit and production for a promotion, however in Market Dev the leadership (primarily directors) were more worried about hitting their own numbers, and how much you can help pad their pockets than your career development. They will do whatever they can to keep the top performers on their team to help themselves, rather than helping you progress in your career within Concur.

    One final con: At Concur, and now SAP Concur you are a part of an incredible organization that strives to change businesses and lives of their employees as well as yours as an employee of SAP Concur. In Market Development, you are told NOT to attend the all hands meetings, the team celebration lunches, etc. because that time is better suited with you on the phone. This completely secludes the MDR teams from the bigger picture, and thus makes you feel like nothing but a number

    Advice to Management

    When I left the morale of the Market Development floor was at an all time low, and only sinking further.

    I would recommend for upper leadership to take a deep look at how the MDR's are currently being trained, coached, and how they are being compensated.

    Unfortunately when I left, top performers were the unhappiest on the floor, because the light at the end of the tunnel was being forced smaller and smaller


  9. Helpful (3)

    "Good company as a whole but do not join the SMN Marketing Team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SAP Concur full-time (More than 3 years)

    Pros

    SAP Concur as a whole is a good company with tons of opportunity. Unfortunately, areas of the business are very flawed, specifically the SMN Marketing Team.

    Cons

    SMN Marketing has struggled with poor leadership and high turnover for years, and unfortunately the trend is still going strong. The leadership lacks basic marketing principles and will challenge your morals and lie to achieve the results they want. More than two dozen employees have come and gone from that team in a matter of a few years and you will be next if you decide to join the ranks.

    Advice to Management

    You are continuing to lose the best people who are in the trenches running the business. Make the necessary changes at the top or else you'll be left with the shell of a marketing team, ran by a sales leader, that does not produce anything other than false results and more turnover.


  10. Helpful (15)

    "If you're a fast-moving, high performer, Concur might not be the best fit for you right now"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at SAP Concur full-time

    Pros

    Company growth - They have created a great suite of products and services. There are many untapped markets in the world. There is also a great potential to grow their existing client business. It doesn't take much to capitalize on it. It's just a matter of having the right people "on the bus" to maximize returns for SAP shareholders.
    Culture - Very inclusive, friendly and warm place to work. Lots of great people (don't confuse this as all of them are the best candidate for their respective jobs). Can be fun. Most teams have autonomy to innovate.
    Work/Life Balance - Most managers allow working from home some or all of the time (for the right people).
    HR - Their HR team seems to be a solid group of competent professionals, despite the recruiting arm leaving much (all) to be desired.

    Cons

    Recruiting has been known to lie - There are countless examples of people who were lied to about their title/level and their next move in company. Backwards titles complicates this further. This coupled with much of my other feedback lead to great employees either leaving the company, or leaving and coming back (which the CEO, SVPs, and many other leaders have done). When it comes to hiring your own team, people managers have to do the majority of searching for candidates (provided they want to assure they get the best person for the role).
    Most mid-level leaders are afraid of and/or avoid confrontation - Bad to mediocre employees aren't disciplined, and over-achievers aren't reward commensurate of their impact. I'm not sure anyone has ever been put on an action plan (let alone fired) at the company, which makes those that are (below) average at their job think that they just have to wait to be promoted. Leaders try to contain over-achievers by promising a bright future if they just wait, then offer you everything you want(ed) when it's too late. Senior leaders lift up concerns about employees, so do said manager's people, and yet no material corrective action is taken resulting in their great employees moving on. Wrong or right, this gives the perception that managers are more concerned with being everyone's friend and are happy with where they are, so they state that "everyone here is great" to make things easier vs having tough conversations or potentially ruffling feathers by having some on a faster track than their peers.
    Top down management style - A lot of mid-level to senior leaders don't take constructive criticism well from their employees. They get the majority of their direction from senior executives, then generally tailor to what their plan was, which delays or fractures career promises (moving targets). They no doubt mean well, but don't seem to realize that if they are authentic 98% of the time, employees are still left guessing when the other 2% is occurring (and if they can truly rely on them for their best interests). Additionally, when you ask them why overall company projections or a product launch deadline were missed, you tend to get boilerplate excuses.
    Seniority can breed complacence - The most people I've ever seen in a company that have been there for the majority of their career. That's generally a good thing, but many of these people don't have a competitive background for their position that one would expect from an SAP/leader in technology. Diversity (including in professional experiences) is a good thing. A lot of the leaders that have been with the company for the majority of their career likely wouldn't be at the same level at any other comparable company, and many didn't go to school for what they are doing. Perhaps they realize this, so they never leave, and are fine with mediocre employees on their team as it won't challenge their position in company. Because many haven't worked at other major companies, they don't know any better, generally given false positive reviews on their managers and for Concur as a best place to work. Little to no value is given for having advanced degrees (nor do leaders encourage their employees to pursue them) as the company seems to think consulting companies and annual conferences are the only thing needed to help with on-going education efforts.

    Advice to Management

    SAP should audit all Concur employees (especially mid-level leaders) as overall it doesn't appear they are getting their money's worth. Start with re-organizing all of recruiting as that will make or break your talent pipeline.
    Stop restricting hiring to only internal candidates (if you want to get to $2B in revenue in 3 years, that math doesn't work). It's about as productive as giving a blood transfusion to yourself.
    Stop telling employees in mass that "everyone is great." Leaders, hold your people accountable for not performing, not being good people managers, or missing deadlines (especially those that slip by months to a year).
    You're going to be successful in the next 2-5 years regardless of what you do. The point is, you could be a lot more successful, while inspiring your employees at all levels to do their best work. Everyone's heart is in the right place. It's about being comfortable enough as a leader to be critical of yourself, your people, and making sure you have the best people in all the right roles. You have the right framework. You just need to be honest with yourself and want to change. You got this! You no doubt can realize the awesome you aspire to be.


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