Secure-24 Reviews | Glassdoor

Secure-24 Reviews

Updated January 7, 2017
63 reviews

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3.3
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Mike Jennings
32 Ratings

63 Employee Reviews

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Pros
  • Work/life balance is good for most but can be a challenge depending on the team and customers you are assigned (in 6 reviews)

  • Opportunities to learn about new technologies are unlimited (in 5 reviews)

Cons
  • Absolutely horrendous work/life balance once you leave the initial helpdesk position (in 10 reviews)

  • Suffers from a lot of favoritism among upper management (in 9 reviews)

More Pros and Cons

  1. Helpful (2)

    "Great Benefits, Great Work/Life Balance, Offer much to learn"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    No opinion of CEO

    I worked at Secure-24 full-time (More than 3 years)

    Pros

    Company provides unlimited vacation, free healthcare for your family, and very flexible with your schedule, i.e, work from home, no clocking in/out, etc. Great company for entry level ppl to move up.

    Cons

    Not much room for movement for senior level positions. Management is lacking at multiple levels could improve. Frat house type of culture, if your looking for more professionalism, stay away. Suffers from a lot of favoritism among upper management.

    Advice to Management

    Slow the revolving door of management. Be more social to everyone you manage instead of certain individuals.


  2. Helpful (1)

    "Great at the beginning, but steadily declines after"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Southfield, MI
    Former Employee - Anonymous Employee in Southfield, MI
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Secure-24 full-time

    Pros

    - Complete benefits package (Dental, Health, Vision, and Life Insurance)
    - Plenty of room for advancement but only if you're on the helpdesk (more about this in the cons)
    - Decent Work/Life balance but only if you're on the helpdesk (more about this in the cons)
    - Multiple company sponsored events and outings
    - Happy Hour every week (more on this below and in the cons)
    - Amazing opportunity to learn new technologies
    - Decent pay but only if you're on the helpdesk (more about this in the cons)
    - Discounted Soda/Pop machines and all the free coffee and fruit you could want
    - Unlimited Paid Time Off (Honor System, no dedicated PTO/Sick days of any kind)
    - Company is willing to train and help you grow (more about this in the cons)

    At Secure-24 you'll find a ton of amazing opportunities when you first walk in the door. If you're working for the helpdesk to start (which 99% chance you will be) you'll find that the work to life balance is amazing and that the opportunities for growth are absolutely exponential.

    The environment at Secure-24 is very friendly, however a bit tight-knit - once you make it past that initial hurdle of being the new guy/gal, everyone can be very friendly and supportive depending on how you treat them (more about this in the cons). The company has multiple sponsored events and outings that are of no cost to the employees and are always a blast to attend (especially the annual Christmas party).

    Finally, if you enjoy Nerf Gun wars, then this is definitely the place for you. Ultimately, all of the pros are at the helpdesk level.

    Cons

    - Lack of advancement opportunities once you leave the initial helpdesk position
    - Absolutely horrendous work/life balance once you leave the initial helpdesk position
    - Environment appears very friendly on the surface but is actually heavily driven by the rumor and gossip mills
    - Need to be a part of various cliques to get along with most people outside of the helpdesk
    - 401k matching at 0.5% down from the previous 6% it once was
    - Help desk technicians are often sneered at and ridiculed by those outside of the helpdesk behind their backs - even from those that came from the helpdesk to their new engineering team(s)
    - Lack of respect for anyone outside of your specific team
    - Lack of camaraderie outside of your specific team and even sometimes within
    - Horrendous pay to workload ratio
    - Massively overworked employees outside of the helpdesk
    - Unlimited Paid Time Off (Honor System, no dedicated PTO/Sick days of any kind)
    - Company is willing to train and help you grow but only when on the helpdesk positions

    At Secure-24 you can definitely bet your bottom dollar that the environment is very childish and insecure and that the workload is absolutely ridiculous. You'll see other reviews on here complaining about the work to life balance, the horrendous pay, the clique-ish environment - they aren't kidding or lying...

    If you're not considered a golden child or if you aren't in with the various cliques then you will find it incredibly hard to get anything done. To make matters worse, aside from the helpdesk most of the operational/engineering teams are operating with at least 1-2 people less than should be on their teams to balance workloads appropriately. Due to this everyone outside of the helpdesk are overworked, underpaid, and have a horrible work to life balance. And due to all of that, this is probably why there are some engineers that are as rude as possible whenever they can manage to be so. They're unhappy and I don't blame them.

    Speaking of being underpaid - expect to make at least $10k to $15k per year less than what is the market average for your position all while working 50+ hour work weeks with little to no compensation for the extra hours. Outdated and unrealistic metrics are used to prevent promotions and to keep raises to a minimum, unless you're a golden child or a favorite of upper management. Nepotism and favoritism are plentiful in Secure-24, don't expect anything less.

    The culture that the original founders created and its growth that they once envisioned for the company is all but gone - the only way you hear about it or experience it (in a minimum fashion) is that those in upper management won't stop parading it about as one of the best traits if not the best trait that the company has - even though it's virtually non-existent now. The only place it exists anymore is the weekly Happy Hour. Beyond that, only delusions of grandeur for something that once was is all that's left.

    Advice to Management

    For Secure-24 Management:

    The only thing I can say here, not that it will be listened to, is to treat the employees better and communicate with them more clearly about departmental changes and/or possible position changes in advance. What Matthias and Volker once envisioned for the company has all but been killed off and you're allowing it to happen.

    For the investment group that owns Secure-24:

    Unless you bring back the environment and culture that this company once stood for, you're going to drive this company into the ground. Not worth much for re-sale at that point, so I would suggest possibly paying the employees what they're worth (or closer to said value then they currently are) and providing decent compensation for the excessive hours that they put in.

    Either that, or hire the additional resources that are so very desperately needed in order to return normality to the operations and work to life balance of the engineering teams.


  3. Helpful (3)

    "Meat Grinder"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Client Service Manager in Southfield, MI
    Former Employee - Executive Client Service Manager in Southfield, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Secure-24 full-time (More than 3 years)

    Pros

    First impressions are great, benefits are great, entry level training is great.

    Cons

    There are too many to describe in one sitting. Ever since the original owners left, the soul of the company left with them. Entry level is great but talk to someone who work at the company anonymously and you will get the real truth. If you enjoy being in a meat grinder you are golden. No work life balance. Upper management views employees like cattle. You are easily replaced, even if you kiss up. I worked here for a year in a senior position within my department and it was clearly the worst year in my life. So glad I got laid off with a 1/3 of the company that year.

    Advice to Management

    Management needs to be replaced for this doomed company to survive Amazon Cloud Services domination of the market.


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  5. Helpful (2)

    "Great Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IOC Analyst in Southfield, MI
    Former Employee - IOC Analyst in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company to work for. Offers full benefits package and an amazing culture with good work life balance. The IOC is a good learning experience and the team is one of the best I have ever been part of.

    Cons

    I wish the recruiting process had been more focused on getting the right candidate on the right position according to skills and experience. At times it felt that everyone got "dumped" on the helpdesk and left to "crawl" their way out to a position that matches their skill level. It might build character but it also adds frustration.

    Advice to Management

    Get rid of the TSR to Analyst Objectives - they are a waste of time and energy with no use for the Analyst job.


  6. Helpful (1)

    "Good company, used to be a great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Linux Engineer in Southfield, MI
    Former Employee - Senior Linux Engineer in Southfield, MI
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Secure-24 (More than 5 years)

    Pros

    - Good benefits
    - Lots of exposure to technologies
    - Always changing
    - Promotes within

    Cons

    - Work life balance
    - Not what it used to be

    Advice to Management

    Don't lose the culture the founders cultivated. Listen to your employees, you hired them for a reason in the first place...


  7. Helpful (8)

    "Just a place."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Secure-24 full-time

    Pros

    Very flexible with working remotely. Health benefits are completely paid for without payroll deduction, which is awesome.

    Cons

    Upper management isn't invested in anything except profitability, meaning that aside from the Help Desk departments are probably operating with at least 2-3 less people than is ideal. While there isn't open hostility in the office, there is very little camaraderie between teams or even members of the same team. Very little incentive to do anything beyond the bare minimum.

    Advice to Management

    Listen, I understand you only care about return on investment. But investing in the human elements of your company is likely to yield larger returns in the long run. Maybe I'm crazy, though.


  8. "Fantastic company to work for!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auditor in Southfield, MI
    Current Employee - Auditor in Southfield, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Secure-24 full-time (More than a year)

    Pros

    Secure-24 does a great job of investing in their people and encouraging work/life balance. It is a fast growing organization with a very bright future because they are cutting edge and provide resources needed to keep their customer satisfaction at a high.

    Cons

    I have not experienced any cons with this organization.

    Advice to Management

    Continue investing in the workforce, foster innovation to keep ahead of your competitors and to bring increased value to the services.


  9. Helpful (4)

    "Company review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Allows you to work from home. Every flexible schedule, especially is you have children.

    Cons

    No growth and advancement. Lack of honesty of management.


  10. Helpful (10)

    "Professionalism, Accountability, Diversity, Respect. Don't expect any of it from Secure-24"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Service Representative in Southfield, MI
    Former Employee - Technical Service Representative in Southfield, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Secure-24 full-time (Less than a year)

    Pros

    Free decently packaged health, dental, vision & life insurance benefits.

    Free coffee, tea and discounted vending machine items.

    Very knowledgeable staff & some are very willing to teach & share knowledge.

    Great start for a tech newbie and/or first corporate job for a young, inexperienced person fresh out of school.

    Cons

    Below average pay scale for Tech Support & Analyst positions.

    Training is inconsistent. Training lacks focus on ticket system and apps currently in use and training time was wasted time due to lack of set-up during training. Receiving an excellent trainer is hit or miss...one trainer, whom wasn't available at the time to instruct a class popped in from time to time to check on the class progress was EXCELLENT in the explanation of apps and processes. However, another trainer whom we unfortunate experience of having for the duration of our training was just generally silly, cracked jokes, talked about movies and hadn't logged into the apps that we were training on in who knows when. Also, quite a bit of time was wasted moving from room to room due to other teams ignoring room scheduling conflicts and holding meetings in rooms scheduled for training . Well below the standard of training. Learned everything about the ticket system and apps from trial & error and from the Analysts & TSR's that were willing to help, even though they were slammed with work themselves.

    More "play-hard" than "work-hard" culture. Bored and overly hyper employees interfere with people who are busy attempting to work by smoking e-cigs, laughing and playing cowboys & Indians with colorful plastic toy guns. Very problematic when you are attempting to resolve network or application issues with the client or engineering team member on the other end of a call.

    Esoteric "metrics" used as a tool to stall promotions or substantiate terminations.

    Lack of diversity of women and people of color. This Is a good ol' boys club organization from the top all the way down to the IOC. Most women & people of color are treated as non-factors and expected to "stay in their place" and have even been told as much by ethnically & racially illiterate malcontents.

    Total lack of accountability by certain engineering teams and IOC analysts to address incoming service requests assigned to their team. Engineers will actually change their status to "Away" or "Busy" as soon as you ping them that a service request is in queue.

    Lack of useful documentation with SLA's, Knowledge Base and documentation of ticket details.

    Too much focus allowed on ethnic and gender differences and not enough focus on technical & professional similarities. Conversations about ethnic and gender stereotypes are frequently had and are not addressed by management. Instead these types of conversations (which have become heated at times) are allowed and tensions have actually grown into arguments at company sponsored parties and epitaphs and symbols of hate used.

    Extreme cliquishness & clownishness. Not every IT person at Secure-24 plays World of Warcraft, PS-2, 3 or 4, Leggos or runs around with a pirate hat & plastic toy guns...especially at work. if you are not a part of the this group, you are treated as an infidel.

    Nepotism, cronyism and favoritism is abound at Secure-24 and so is gossip, which is to be expected in environments where many people are married to, related to or dating each other in an enterprise business environment. If this were a family owned and family run small business, that would be the expectation however, a family owned and family run small business Secure-24 certainly is not.

    Advice to Management

    I'm sure management doesn't care or believe they need advice, however my recommendation is to cut the fat & the slack from the top down of the organizational chart. Start with the numerous executive staff, then work your way down to the many managers that were promoted instead terminated because they were worthless as non-management. Rid Secure-24 of the immature social misfits that insult co-workers & clients alike. Lastly, ENFORCE the all your policies on harassment and inappropriate behavior. There is more to IT and a technology business than just tech...there is the BUSINESS of Technology.. Secure-24 has completely abandoned the business side in the day-to-day functioning and corporate outlook. The best advice for Secure-24... conduct a complete overhaul of your processes, requirements, staff and business plan, that is, if you can ever get your CEO and Executive staff out of their offices and in touch with the BUSINESS of running a cloud computing and IT company.


  11. Helpful (9)

    "A place that never learns"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Linux Engineer in Southfield, MI
    Former Employee - Linux Engineer in Southfield, MI
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Secure-24 full-time (More than 5 years)

    Pros

    Employees at secure-24 are generally fun to work with. The company hosts happy hours, holiday parties and family outings, often.

    A lot of work is put into making the office look cool for customers. They give employees decent equipment. Kitchens usually stocked with coffee, sometimes food and discounted drinks.

    Unlimited PTO combined with inclusive health insurance.

    Cons

    Secure-24 brands it self as a cloud provider but realistically manages systems monolithically with each tech department loosely coupled. People work on teams that become territorial over resources. This is expected in a place where the average technical competencies are below average for engineer titles.

    Management is obsessed with titles and where they place on the org chart ( if it isn't changing everyday ) While technically segregated teams build technical debt at the direction of their managers. Managers are then left with performing 'continuous' audits which leads to complete neglect over actual operations improvement. Audits unsurprisingly are revered as exceptional work. If you've read any other review so far, you'll hear 'work life balance can be better" now you won't wonder why.

    Due to the high operation load, secure-24 managers try to produce 'metrics' to solve operational problems. Metrics are based around employee performance. The metrics help make power point presentations look good. And employees bad during compensation reviews. Metrics seemingly don't capture the enormous technical debt being built or blindly obvious operation issues dealt with again and again.

    The second way to deal with problems, create new sub teams. The sub teams are usually hand picked 'subject matter experts' This realistically maps into 'same problems, different people.' The management team is far from technical; fixing problems consists of shuffling the org chart and presenting a new facade to the customer.

    Pay is well under local average. While fringe benefits (Free coffee, gaming rooms, etc) don't come close to making up for the lack in compensation.

    Advice to Management

    Stop with the inflated title nonsense. Drop the metrics for tangible operational goals that can be broken up over all service teams and measure their progress as metrics.

    Stop creating new 'processes.' Realize a process isn't a set of steps a person came up with. It's a system that rigidly enforces the steps. Then you can iterative over improving the process. Instead of continually scrap and redefing.



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