ShoreTel Reviews | Glassdoor

ShoreTel Reviews

Updated November 20, 2018
242 reviews

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3.5
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Don Joos
120 Ratings

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Pros
Cons
  • "No transparency by upper management" (in 14 reviews)

  • "Senior management decisions were often based on personal agenda's regardless of the massive conflicting data being presented to them" (in 6 reviews)

More Pros and Cons

  1. Helpful (1)

    "ShorTel"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Channel Manager
    Current Employee - Channel Manager
    Negative Outlook
    Disapproves of CEO

    I have been working at ShoreTel full-time (Less than a year)

    Pros

    Great Company to work for and care about their employees

    Cons

    Terrible executive level have no business running a business


  2. "R.I.P."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at ShoreTel full-time

    Pros

    Good technology and internal communications.

    Cons

    Company was acquired; transition was not handled well, particularly for senior-level employees.

  3. "sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sunnyvale, CA
    Former Employee - Anonymous Employee in Sunnyvale, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ShoreTel full-time (More than 10 years)

    Pros

    Not many in the last couple of years

    Cons

    Management has killed the culture of a once great company. Product has really struggled to keep up with changes in the industry


  4. "Good while it lasted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Sunnyvale, CA
    Former Employee - Anonymous Employee in Sunnyvale, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ShoreTel full-time (More than 8 years)

    Pros

    Great people and direct manager
    Benefits
    Culture

    Cons

    After it got acquired by Mitel, everything went downhill including culture and moral. Benefits were also inferior on every level.

    Advice to Management

    Make people feel valued by offering options to every level. Plan more company events. Don't be cheap!!!


  5. "Senior Engineering Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ShoreTel (More than a year)

    Pros

    Talented Engineers. VERY competitive salaries.

    Cons

    Company is stuck in the 90's with aged .NET platform that can't handle the load of the business requirements. Attempts to move forward to more modern techniques are resisted. Company has significant communication issues and suffers from meeting-itus.

    I spent 98% of my time in meetings to discuss and plan meetings, meetings about products, meetings about why those products were needed, and meetings where we then scrapped those products due to some critical fire.

    High attrition due to disconnected management.

    Advice to Management

    Listen to your developer's frustrations and actively try to solve them.


  6. Helpful (1)

    "It used to be great.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Engineer in Houston, TX
    Former Employee - Sales Engineer in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ShoreTel full-time (More than 3 years)

    Pros

    We worked almost in start up mode for years.. everyone was involved/engaged.
    Communication was great...
    Everyone strived for the same vision.

    Cons

    New CEO came in, bringing a new management tier- who basically made everyone redundant to look good on the books for a sale.
    Then they sold.


  7. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Sunnyvale, CA
    Former Employee - Project Manager in Sunnyvale, CA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at ShoreTel full-time (Less than a year)

    Pros

    Nice environment. Good benefits and great people.

    Cons

    Management tended to be a bit unrealistic

  8. Helpful (1)

    "Times Have Changed"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at ShoreTel full-time

    Pros

    The people are what make working at ShoreTel great.

    Cons

    Acquisition by MItel has left many in the dark about what their future is with the company.

    Advice to Management

    More proactive communications.


  9. Helpful (2)

    "Once a great company to work for..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in San Jose, CA
    Former Employee - Marketing in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at ShoreTel full-time (More than 10 years)

    Pros

    People, product, performance recognition, merit, culture all were great for quite a whole but seemed to fall off within the last year or so when CEO & board positioned company for sale. Then people were just numbers.

    Cons

    Mitel acquisition, CEO and board wanting to sell out. Executive and upper management getting full bonuses and RSU payouts, but employees were left out.

    Advice to Management

    When Mitel CEO said that ALL employees would know where they stood on "Day1" of acquisition and would be receiving an offer letter, then they should have followed thru with that statement. In not doing so many were left to wonder what their fate would be and uncertainty in the workplace is mental torture. It would have been better had the CEO NOT made that promise.


  10. "Logistics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at ShoreTel full-time

    Pros

    The people you work with and the office environment.

    Cons

    They have been acquired so there is a lot of uncertainty.