ShoreTel Reviews | Glassdoor

ShoreTel Reviews

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Found 246 reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
51%
Recommend to a Friend
60%
Approve of CEO
ShoreTel CEO Don Joos
Don Joos
122 Ratings
Pros
Cons
  • "No transparency by upper management(in 14 reviews)

  • "Senior leadership refuses to take responsibility for poor vision and misdirection of CLOUD Solution(in 5 reviews)

More Pros and Cons
  1. Helpful (1)

    ShorTel

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Channel Manager 
    Negative Outlook
    No opinion of CEO

    I have been working at ShoreTel full-time for more than a year

    Pros

    Great Company to work for and care about their employees

    Cons

    Terrible executive level have no business running a business

  2. shoretel

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at ShoreTel

      Pros

      good co workers, good management

      Cons

      cant think of any at this time

    • R.I.P.

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee 
      Doesn't Recommend
      No opinion of CEO

      I worked at ShoreTel full-time

      Pros

      Good technology and internal communications.

      Cons

      Company was acquired; transition was not handled well, particularly for senior-level employees.

    • sales

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Sunnyvale, CA
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at ShoreTel full-time for more than 20 years

      Pros

      Not many in the last couple of years

      Cons

      Management has killed the culture of a once great company. Product has really struggled to keep up with changes in the industry

    • Good while it lasted

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Sunnyvale, CA
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at ShoreTel full-time for more than 9 years

      Pros

      Great people and direct manager Benefits Culture

      Cons

      After it got acquired by Mitel, everything went downhill including culture and moral. Benefits were also inferior on every level.

      Advice to Management

      Make people feel valued by offering options to every level. Plan more company events. Don't be cheap!!!

    • Senior Engineering Manager

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee in Austin, TX
      Doesn't Recommend
      Neutral Outlook
      Disapproves of CEO

      I have been working at ShoreTel for more than 2 years

      Pros

      Talented Engineers. VERY competitive salaries.

      Cons

      Company is stuck in the 90's with aged .NET platform that can't handle the load of the business requirements. Attempts to move forward to more modern techniques are resisted. Company has significant communication issues and suffers from meeting-itus. I spent 98% of my time in meetings to discuss and plan meetings, meetings about products, meetings about why those products were needed, and meetings where we then scrapped...

      Show More

      Advice to Management

      Listen to your developer's frustrations and actively try to solve them.

    • Helpful (1)

      It used to be great..

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Sales Engineer in Houston, TX
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at ShoreTel full-time for more than 4 years

      Pros

      We worked almost in start up mode for years.. everyone was involved/engaged. Communication was great... Everyone strived for the same vision.

      Cons

      New CEO came in, bringing a new management tier- who basically made everyone redundant to look good on the books for a sale. Then they sold.

    • Good place to work

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Project Manager in Sunnyvale, CA
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at ShoreTel full-time for more than a year

      Pros

      Nice environment. Good benefits and great people.

      Cons

      Management tended to be a bit unrealistic

    • Helpful (1)

      Times Have Changed

      StarStarStarStarStar
        Current Employee - Anonymous Employee 

        I have been working at ShoreTel full-time

        Pros

        The people are what make working at ShoreTel great.

        Cons

        Acquisition by MItel has left many in the dark about what their future is with the company.

        Advice to Management

        More proactive communications.

      • Helpful (2)

        Once a great company to work for...

        StarStarStarStarStar
        • Overall
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Marketing in San Jose, CA
        Doesn't Recommend
        Neutral Outlook
        No opinion of CEO

        I worked at ShoreTel full-time for more than 20 years

        Pros

        People, product, performance recognition, merit, culture all were great for quite a whole but seemed to fall off within the last year or so when CEO & board positioned company for sale. Then people were just numbers.

        Cons

        Mitel acquisition, CEO and board wanting to sell out. Executive and upper management getting full bonuses and RSU payouts, but employees were left out.

        Advice to Management

        When Mitel CEO said that ALL employees would know where they stood on "Day1" of acquisition and would be receiving an offer letter, then they should have followed thru with that statement. In not doing so many were left to wonder what their fate would be and uncertainty in the workplace is mental torture. It would have been better had the CEO NOT made that promise.

      Found 246 reviews