Smith Micro Reviews | Glassdoor

Smith Micro Reviews

Updated July 5, 2017
67 reviews

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2.7
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Smith Micro Chairman, President, and CEO William W. Smith Jr.
William W. Smith Jr.
42 Ratings

67 Employee Reviews

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Pros
  • The work environment is casual - jeans and t-shirts every day (in 6 reviews)

  • Good benefits, some of the products are interesting and innovative (in 5 reviews)

Cons
  • Upper management is very secretive (in 8 reviews)

  • Lay offs occur every 6 months to a year (in 3 reviews)

More Pros and Cons

  1. Helpful (4)

    "Used to be a good team experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance Engineer in Santa Cruz, CA
    Former Employee - Quality Assurance Engineer in Santa Cruz, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Smith Micro full-time (More than 8 years)

    Pros

    I was on the Productivity and Graphics team, which was a close-knit and congenial group. We had a strong connection to our products, good leadership and a pleasant work environment.

    Cons

    The upper management at SMSI never really "got" the P&G products- we were acquired from other companies and not well integrated with the core SMSI product line. Overall the company suffered from seemingly arbitrary decision-making at high levels, lack of effective strategic planning and generally poor internal communications.

    Advice to Management

    At this point I don't know that anything I could suggest would be helpful, beyond replacing the top management team. Ensure that leaders at all levels understand the products they represent. Don't lose track of details. Take care of the people who do the work.


  2. Helpful (2)

    "-Not the Employer of Choice-"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Pittsburgh, PA
    Former Employee - Senior Software Engineer in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Smith Micro full-time (More than 5 years)

    Pros

    Good Salary Ranges - Until you get Laid off
    Culture - Dishonestly, Absolutely no integrity, 0 respect for Employees
    C-level executives are not accountable for the downturn. Bonus Time!

    Cons

    The 5 Story SMSI Building that is almost completely Empty.
    CEO that has run the company into the ground and refuses to step aside.
    Pittsburgh Site Manager / CIO Ken Shebek...
    Lay-offs every couple months.
    HR is completely out of touch
    Financial instability.
    Stock Prices! SMSI

    Advice to Management

    Step aside before it's too late!
    Get someone else to run the Pittsburgh location.

  3. "Great ever shrinking staff to work with and help out on projects."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Assurance Engineer in Pittsburgh, PA
    Former Employee - Quality Assurance Engineer in Pittsburgh, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Smith Micro full-time (More than 3 years)

    Pros

    People that I worked with were hard working. Benefits were great especially heath insurance.

    Cons

    The company itself seems to have lack of focus and leadership. Lay offs occur every 6 months to a year.

    Advice to Management

    A lot of the "leads" you have seems to fall flat, focus on what is working. Become more structured.


  4. Helpful (3)

    "Get out"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Management in Santa Cruz, CA
    Former Employee - Product Management in Santa Cruz, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Smith Micro full-time (More than 5 years)

    Pros

    You guys did a good job of hiding the fact that the entire graphics product team was laid off days before Thanksgiving 2016. Excellent damage control skills, which seems to be the long suit at SMSI.

    Cons

    Really dim exec team, easily duped by good old boy network of yes men. They ARE really good at damage control, because they've had so many opportunities to perfect those skills.

    Advice to Management

    Turn your lives around and do better by people, because what goes around, will come around.


  5. "Sr Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Current Employee - Anonymous Employee in Pittsburgh, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits are good, work life balance is good. Nice suburb location

    Cons

    401K is 100% vested after 6 years of employment

    Advice to Management

    Change the management team itself.


  6. Helpful (1)

    "Great coworkers, decent environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Aliso Viejo, CA
    Former Employee - Anonymous Employee in Aliso Viejo, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Smith Micro full-time (More than 8 years)

    Pros

    Laid back and no micromanaging. Good middle managers, very understanding of when life happens. Awesome coworkers. The pay was decently high even for an entry position. Great medical benefits (only paid a couple hundred dollars out of pocket for a multi-thousand dollar hospital stay).

    Cons

    Very low morale the last few years as the company continued to struggle from the recession. Layoffs every couple of years.


  7. "Nice Company to work with. Lot to learn"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead in Aliso Viejo, CA
    Current Employee - Team Lead in Aliso Viejo, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Smith Micro full-time (More than 5 years)

    Pros

    Lot to learn especially if you are looking something in wireless domain. People are professional and hard working. Flexible hours

    Cons

    You may need to put extra hours to meet deadline. Need to hit the ground running.

  8. Helpful (3)

    "Idling for 5 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Aliso Viejo, CA
    Former Employee - Anonymous Employee in Aliso Viejo, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Smith Micro full-time

    Pros

    The company is very open to exploring new software technologies and tools.

    Strong team of individual contributors all around.

    Casual work environment with flexible hours.

    Cons

    The company has spent the last 5 years unsuccessfully trying to recover from the loss of a major customer. No new products with any significant revenue have been sold during that time, causing the revenue to hit a floor of whatever the sustaining products can continue to generate.

    Huge political battles in management. Poor decisions are made depending on who does best at the blame game or convinces the CEO that their speculative project is worth pursuing.

    Advice to Management

    Reduce scope to what is profitable and a couple of new promising areas instead of having 20 projects throwing darts in many directions hoping for a hit.

    Hire a product visionary


  9. Helpful (1)

    "Company going no where"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President Product Management in Sunnyvale, CA
    Former Employee - Vice President Product Management in Sunnyvale, CA
    Doesn't Recommend
    Negative Outlook

    I worked at Smith Micro full-time (More than 5 years)

    Pros

    Nice friendly atmosphere in the company

    Cons

    Company direction is in doldrums
    Management has lost track of the market
    Dependent on one customer for more than 50% of their revenues

    Advice to Management

    Time to take toughest decisions and establish focus in the product line by selling product line and end of life a few of them. Also, to make the organization lean in size by half to increase the revenue per employee to over $300k.


  10. Helpful (3)

    "Don't even think about it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Cruz, CA
    Former Employee - Anonymous Employee in Santa Cruz, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Smith Micro full-time (More than a year)

    Pros

    Some really great people work at SMSI. Unfortunately, none of them are in upper management and the great ones rarely get recognized for doing excellent work.

    Cons

    Best people have already left or are on their way out. Out of touch CEO avoids direct confrontation so people with bad attitudes, poor product knowledge and zero people skills end up with VP & C-level titles. Upper management doesn't understand what their product offerings are, what their plan is or what their goals should be so they make it up as they go along. As such, don't expect any guidance, training or support. HR is completely inept and unable to problem solve, only tries to make sure the company doesn't get sued.

    Advice to Management

    Sell the company to someone who knows what they're doing.


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