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What people are saying about SolarWinds
Salaries In Sales
17 days ago
Senior Customer Success Manager, Enterprise
I'm looking for advice in evaluating (my current pay / a new offer). - Job title: Senior Customer Success Manager - Employer: SolarWinds, Inc. - Years of experience: - Location: - Pay (base and additional): 75,000 - Other benefits/perks:
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "We worked very hard and were quite busy most of the time but the people there were great." (in 105 reviews)
- "good benefits and health care" (in 65 reviews)
- "Really friendly atmosphere; great culture and starting point for a career as a programmator;" (in 45 reviews)
- "Pay is good if you're right out of college and you can make good money there." (in 36 reviews)
- "Apart from my colleagues who worked for years nothing is great." (in 33 reviews)
- "Poor management" (in 73 reviews)
- "Some managers have to go around their supervisors and work solely with HR to get their people promoted." (in 44 reviews)
- "Upper management is a bit old" (in 26 reviews)
- "Senior leadership seems to care more about throwing warm bodies at problems rather than hiring a competent workforce." (in 25 reviews)
- "The CEO only cares about the sales teams and expects the rest of the company to fit into his mold." (in 21 reviews)
Ratings by Demographics
This rating reflects the overall rating of SolarWinds and is not affected by filters.
- 4.0FEATURED REVIEWDec 4, 2023Sales ManagerCurrent Employee, more than 3 yearsAustin, TX
SolarWinds is a company full of opportunities. Over the past 3.5 years, I've had a chance to change roles 4 times which has enabled me to grow tremendously. Our management has put CARE values at the heart of the company strategy (unlimited PTO, enhanced health benefits, AMA with no filtered questions being some examples). I'm excited about where the company is heading product-wise, and I'm still confident that SolarWinds is a great place for me to grow my career
Like every company in the tech industry right now, SolarWinds is facing challenges. With the current economic environment, some of the teams are currently pretty bear bone right now. Also, the company has heavily invested on SolarWinds Observability and the product is not at par yet with other tools on the market. However, the product is evolving quickly and I'm confident about where it's heading thanks to our product leadership
- 5.0Nov 30, 2023PrincipalCurrent Employee, less than 1 yearAustin, TX
I had multiple offers coming into SolarWinds and chose this company because of the authenticity I felt by the people I spoke with, coupled with feeling incredibly inspired by the plans that the leadership team has in place. One of my favorite things about SolarWinds is the Global Impact you can have. Given the size of the company, you really reap the benefits of both a public company AND a company at a size where you can impact change and your ideas are genuinely heard. Leaders are transparent and do AMA's (even the toughest questions) live in every All Hands. In fact, the Chief Strategy Officer spent over an hour with us and did an AMA during orientation, which I have never seen. There is true commitment by the leadership team to ensure everyone understands how they fit into the organization's ability to achieve their goals. I feel the leadership team really cares about their people and have first hand seen the time investment that even the most senior leaders make in their people. While there is certainly change and strategic transformation happening, there are also many resources in place to help employees adapt to these changes and most importantly - understand these changes. I can confidently say that the culture is a meritocracy and rewards top talent/performance, which is something that is really important to me. I highly recommend looking at other review sites, as you'll notice Glassdoor is disproportionately negative.
Right now, SolarWinds is going through a time of change & transformation. This is extremely common and widespread right now and is happening at most technology companies. With some relatively tenured pockets who have seen the organization change a LOT (even if for the greater good), this change will feel uncomfortable. This will not be the right fit for everyone, nor will everyone enjoy the pace. However, there is a ton of room for growth and impact. If you are looking for somewhere that will challenge you, and help you grow and develop - this is a great place to be.1
- 5.0Nov 27, 2023Senior Program ManagerCurrent Employee, more than 3 yearsAustin, TX
In my experience, the leaders at SolarWinds are approachable, transparent, and supportive. I am not the oldest or most tenured employee, but I feel like I have a seat at the table, a voice people listen to, and respect from my peers. I have autonomy in my work, support when challenges arise, and recognition for achievements. SolarWinds truly rewards and recognizes competent people. I feel valued at work and actually don’t mind going into the office these days. The people are pleasant and there’s a plethora of office snacks and drinks provided which doesn’t hurt. While SolarWinds has been in the media for the last few years, leadership has been extremely transparent in communicating events and status updates through all-hands sessions and shared resources. I appreciate the transparency in communicating the company's strategy, objectives, and challenges. Leadership at SolarWinds doesn't just share successes but also addresses challenges openly. In the sessions, employees like to ask ridiculous questions and get upset when they don’t like the answer, so they come here to complain. There are a lot of complaints about nepotism here, but people follow strong leaders, and there are no hand-outs at SolarWinds.
The breach in 2020 has affected the company's reputation and the economy has forced the company to make some difficult decisions. Some of these changes can be challenging. There seems to be tension and misalignment between departments at times which can be frustrating and time-consuming.4
- 4.0Oct 24, 2023ParalegalFormer Employee, more than 1 yearAustin, TX
When I started, it was clear that team building was a top priority. This provided opportunities to learn about many aspects of various teams/departments. Bonuses were appreciated.
Perfunctory reviews on performance in general, and a lose/lose rating system. Performance/accomplishments did not lead to pay increases, or any upward mobility.2
- 4.0Oct 11, 2023SalesCurrent Employee, more than 5 yearsAustin, TX
Many of these reviews are extremely misleading. I came into the IT sales workforce with little to no IT knowledge. If you are looking to kick start your IT sales career and gain insights into every IT vertical, there is no better place to start. In addition they have leaders that match what you put into the job with your opportunity for growth. As in every job there are hurdles that come with growth. You can get out what you put in at SolarWinds. This place has exceeded numerous expectations. 1. earning potential 2. flexibility during hard personal times 3. This is the first place of employment that genuinely cared about my well being.
There is consistent change that can be hard to swallow some times from an account perspective "if" you pride yourself on relationship building. (in defense) The leaders here have had to navigate a lot in a short amount of time significantly beyond the norm, or economic down turn that every org is currently facing. I do not envy having to make these decisions. I would applaud Sudhakar and Andrea for how they have handled the far from easy hurdles.6
- 1.0Nov 14, 2023Anonymous EmployeeCurrent Employee, more than 3 yearsAustin, TX
None, unless loud, florescent, open office floorplans are something you are into.
CEO only CARES about the bottom line and the invertors. Only vision is to increase revenue and lower operating costs. No follow through on promises made to improve employee experience. C-Suite asks for employee feedback and regularly does the opposite. Different orgs are very siloed, zero cooperation. Very few people in leadership with experience outside of Solarwinds and have a "one right way to do things" attitude. Some still want to conduct business like its 2003. Sales org is run by people who have read one too many "How to Sell" books, but haven't interacted with a customer in decades. Feedback is regularly meet with "you don't have to work here if you don't like it." Comp is middle of the road. No pay increases for 2023 yet significantly hiked customer costs. Ok PTO but you will be made to feel like it needs to be earned/work just piles up on your desk while you are gone. RTO for "the culture" but still take every meeting at your desk; The office culture is that of stale bread. CEO and many senior leaders don't even live in TX.7
- 3.0Dec 1, 2023Account ManagerCurrent Employee, more than 1 yearAustin, TX
Benefits Experience Coworkers Customer base Location
Decreasing marketing support Massive disconnect between higher management and front lines Ever growing quotas with decreasing assistance Micro managing at all levels1
- 4.0Dec 5, 2023Frontend Software Engineer IICurrent Employee, more than 1 yearCharlotte, NC
Pretty standard corporate company. Good benefits, nice office.
Normal stuff that is a con of working a desk job. Upper management making bad decisions, a lot of turnover without backfilling. Definitely not the worst though.
- 2.0Nov 3, 2023FinanceCurrent Employee, more than 3 yearsAustin, TX
Salary had been way above industry standard. Had good teammates but they have since jumped ship
I mentioned painful in the heading because thats how things have turned so drastically here. I now know why they pay package was above average because to stay in this toxic workplace you need to hire a psychiatrist. Our CCO is limited in business know-how and has made countless strategy mistakes which then blames others, terrible hiring/firing decisions for a few years now. As a dedicated employee it's disheartening to witness the level of favoritism to a small few I've never seen in 20yrs in the biz. When a new role opens up we know exactly who the CCO is going to pick....22
- 1.0Nov 18, 2023Project ManagerCurrent Employee, more than 3 yearsJersey City, NJ
Hard, probably freedom to not do any work if I don’t want
The whole charade of SBD seems to be done to project us as a thought leader, but we are far from that. In fact with so many skeletons in the closet, am not sure if we will survive if SEC comes after us with more technical know how. There is no dearth of panel discussions we have been part of but when it comes to actually fixing stuff we have been severely underfunded. I saw video of our CEO with an Illinois congressman who has been leading a committee focused on threats from China. Again just hollow words on SBD in Capitol Hill. These deceptions are nothing but just empty words and nothing more. Should be taken with a bucket of salt.13
SolarWinds Reviews FAQs
SolarWinds has an overall rating of 2.6 out of 5, based on over 1,244 reviews left anonymously by employees. 38% of employees would recommend working at SolarWinds to a friend and 30% have a positive outlook for the business. This rating has decreased by -29% over the last 12 months.
38% of SolarWinds employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated SolarWinds 2.9 out of 5 for work life balance, 2.6 for culture and values and 2.5 for career opportunities.