SolarWinds Reviews | Glassdoor

SolarWinds Reviews

Updated January 9, 2019
426 reviews

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2.7
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SolarWinds President, CEO, and Director Kevin B. Thompson
Kevin B. Thompson
260 Ratings

Employee Reviews

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Pros
  • "Free lunch 3x a week, though the catering companies chosen have become less appealing during the last 12-18 months" (in 61 reviews)

  • "I won't even try to say free lunch twice a week is a perk" (in 41 reviews)

Cons
  • "Little work/life balance BUT with changes to Exempt status' if you are in a certain class, your hours (even on salary) are compensated" (in 30 reviews)

  • "Sweatshop, no work life balance" (in 12 reviews)

More Pros and Cons

  1. "Very glad I am here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SolarWinds full-time (More than 3 years)

    Pros

    Moves fast, lots of opportunity to grow and get unique global experiences. Great compensation opportunities both short and long term. Company goes above and beyond to take care of their employees (e.g. hurricane relief, free lunches, drinks, snacks, etc.)

    Cons

    Company gets a bad wrap from a very specific function where the work is intense but the company is clear up front which isn't fair to management but would also say this role is not for the faint of heart...which I personally am a fan of the pace.

    Advice to Management

    Keep on keeping on, the perks are fantastic, keep up with the transparency


  2. Helpful (8)

    "Recent IPO but no stock given to employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager in Durham, NC
    Current Employee - Marketing Manager in Durham, NC
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at SolarWinds full-time (More than a year)

    Pros

    I work with a great team with a lot of camaraderie and wonderful manager. Free lunches are nice

    Cons

    All we heard about for months was the upcoming IPO. The day of the IPO we had all of these celebrations yet none of the employees received options. I spoke to someone at Sr. Director level which is where their executive level starts, and she got nothing. Someone obviously got rich but it was not anyone on the SolarWinds MSP team. If they plan to include stock options in our bonuses, they are keeping it a big secret. This is not cool and not how things are done at companies that want to attract talent

    Advice to Management

    Listen to your customers. They are telling you what is wrong and you need to take steps to change this. There is too much politics and red tape that is standing in the way of true innovation. You have the potential to be great, but you will only be good enough.

  3. "Great place for the right personality"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at SolarWinds full-time

    Pros

    Great people great product and successful sales model.

    Cons

    High demand on productivity. High pressure sales mentality.


  4. Helpful (5)

    "It's time for Exec Leadership to GO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SolarWinds full-time (More than 3 years)

    Pros

    Great team at the individual contributor level.

    Cons

    SVP and C Level leadership are toxic an operate in a constant state of fear. That trickles down to the Directors creating a very sick leadership structure. Ongoing customer burnout is showing up in the lack of recent revenue growth.

    Advice to Management

    Slow down and listen to your customers and staff. They have valuable information that'll help you salvage what business you have left. You are running out of rope.


  5. Helpful (6)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SolarWinds full-time

    Pros

    The people that you will work directly with are great. The culture at the lower levels can be fun. Free lunch on Tuesday and Friday and at the end of months. Very fast paced, and intense environment which can be fun.

    Cons

    The senior leadership team is very controlling. There is also a lot of negativity that comes from upper management. You will always be behind a number no matter what, and the way quotas are handled and rolled out is a complete disaster. The CEO has a stronghold on everything. I truly believe the company would be much more profitable and enjoyable to work for if the CEO was replaced. Only about 20%-25% of people actually hit their numbers, so OTE isn't what most people should expect to make long term. I have been fortunate to have found a model that works for me, and haven't missed my annual quota in 4 years.

    Advice to Management

    Would love to see a shift in leadership, and someone that leads with positivity instead of negativity. When all you hear is negativity from upper management you tend to stop listening.


  6. Helpful (2)

    "Terrible ( Account Executive)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Durham, NC
    Current Employee - Account Executive in Durham, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at SolarWinds full-time (More than 3 years)

    Pros

    Free lunches
     Looks good on resume

    Cons

    Horrible management
    Pay is not close to market average


  7. Helpful (3)

    "Smug Management, Disgusting Favoritism"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Neutral Outlook
    No opinion of CEO

    I worked at SolarWinds full-time (Less than a year)

    Pros

    The products made by SW are very innovative and useful. They really do make the life of the IT pro easier. I would be absolutely livid if I were a developer and had all of my hard work compromised by the disgusting behavior of the Sales division.

    Cons

    If you look at the reviews of SolarWinds stretching back many years, you will see a common theme: it does not matter how hard you work, or how loyal of an employee you are, if you are not part of managements’ clique, you will be bullied out of your job. This is 100% true and should be an absolute lay-up for an employment attorney looking for a class action lawsuit. My experience: many of the people seemed to know each other and came from retail with little to no experience in high tech. They happy hour together, went camping with management, and lunch together. They would not help train or mentor new employees that were not part of this clique or that were social outliers; think older employer or gay (openly) employee. I saw employees written up for things (sending a quote to the wrong customer) that the retail syncophants would just get a “haha don’t do that again” rebuff for. Employees not in the clique would get dressed down in front of everyone for being five minutes late from lunch while the clique kids would take hour and half “yoga lunches”. Then the kicker: when maybe 20% of the group is making quota, they tell you that you must RETROACTIVELY make quota for the past two months or else you will get fired. Someone else mentioned this is a review, but the review was taken down. I wonder why that was? Setting someone else up to succeed or fail is very easy to do depending on what accounts you give them. I heard a director in openly joke about giving employees he did not like bad accounts.

    Advice to Management

    What you are doing is immoral, unethical and probably illegal. You need to take a hard look in the mirror and ask yourself why you are acting this way. The reason you are not making your numbers is most likely due to your staffing and day to day operations decisions. You are an embarrassment.

  8. Helpful (1)

    "Good company, much improved"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SolarWinds full-time (More than a year)

    Pros

    Great product, industry leader, public again. Some changes this year have really improved the culture. You will read a lot of reviews here trashing the sales roles. The simple fact is, successful reps are too busy working hard to rant about something they don’t like. In my opinion this is no different than any other tech sales job - you need to put in the work to be successful. There are many folks that love it here and are doing well.

    Cons

    Sales process needs to evolve. Great set of products, need to maximize the relationships with our customers, not just a churn and burn mentality.

    Advice to Management

    Leadership, training needs some improvement. The products can be so much more than commodity solutions. Innovate and invest in your people.


  9. "Sales Engineer"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX

    I have been working at SolarWinds full-time (More than a year)

    Pros

    free lunch every Friday. free break fast twice a month

    Cons

    This company is lack of proper training. There are so many products in the portfolio and you basically need to learn them all by yourself.


  10. Helpful (7)

    "Want to be micro-managed then this is the place for you!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Strategic Account Manager in Austin, TX
    Current Employee - Senior Strategic Account Manager in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at SolarWinds full-time (More than a year)

    Pros

    Free drinks, snacks and lunch twice a week.

    Cons

    Where do I start.....
    Even if you’re a top producer you’re still micro managed. Management will take away your deals over 50k poorly manage them and then ask why didn’t this deal close. Some direct managers are okay but they have to follow direction from upper management that in most cases have no clue and are stuck in the past with archaic sales strategies. Most of our customers hate us but don’t take my word google SW Sales tactics. It’s all about discount and pushing the PO, get it in today! In most cases you feel like the used car salesman of the software world. If you can keep low visibility into your pipeline like I do you have a shot of hitting your numbers. On the IB side it’s all about what account set you’re given not your ability. If given an account set that has a huge SW foot print they have to buy and are used to the BS so they buy. If not good luck, luckily I’ve been here long enough and have built relationships with my customers. They know the song and dance and often we laugh about it together. If you have 0 sales experience and are looking for a foot in the door into IT sales this place could work for you. Ride out your few years getting told you’re horrible even though you hit the crazy quotas they provide. Then go somewhere else or don’t start if you’re smart. Year over year growth isn’t how they get your quota for the next quarter. Many times I was given a 30-50% increase and when asked why even my Manager couldn’t explain it.

    Advice to Management

    Don’t bother they’ve been told many times they just don’t care.