SquareTrade reviews

3.6

57% would recommend to a friend

(306 total reviews)
avatar

Karl Wiley

80% approve of CEO

59% positive business outlook

SquareTrade has an employee rating of 3.6 out of 5 stars, based on 306 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SquareTrade employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

306 reviews
1.0
Apr 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive base salary Good benefits Hybrid work environment

Cons

Leadership is inconsistent and often ineffective Resources and teams are stretched across too many initiatives, diluting impact Culture prioritizes documentation and slide‑making over real operational execution Culture is toxic, marked by distrust, poor communication

1.0
Feb 4, 2026
Recommend
CEO approval
Business Outlook

Pros

- Modern office - £10/£15 lunch credit

Cons

Decided to overlook the review left on 4 Dec 2024 but you can take that and double it. Please consider your options carefully. Instructions are given in confused incoherent English that doesn’t make sense. If you try to be proactive you will get told off, if you ask for clarity you will get a condescending response. If you make the slightest error expect to be thrown under the bus at the first opportunity alongside receiving catty emails. Decision making is incredibly erratic and unpredictable, it’s clear they derive from pure emotion instead of any sense of perspective or knowledge. Expectations are not clearly outlined and invisible goalposts are constantly moved. You get asked to do something, you will do it, then you will be asked why you just did that? Never seen gaslighting like it. The office is nice but completely devoid of atmosphere. It doesn’t contain the usual banter you’d find elsewhere which is a shame.

Viewing 1 - 3 of 306 Reviews

Glassdoor has 323 SquareTrade reviews submitted anonymously by SquareTrade employees. Read employee reviews and ratings on Glassdoor to decide if SquareTrade is right for you.