SquareTrade Reviews | Glassdoor

SquareTrade Reviews

Updated July 21, 2017
104 reviews

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3.1
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Ahmed Khaishgi
17 Ratings

104 Employee Reviews

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Pros
  • great place for work/life balance (in 6 reviews)

  • Free food, very laid back (maybe manager dependent), pay is average/good, benefits got bumped up recently (in 9 reviews)

Cons
  • in management not much work life balance (in 7 reviews)

  • Divide between customer service reps and rest of company (in 7 reviews)

More Pros and Cons

  1. "Excellent Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TV Claims Specialist in Orlando, FL
    Current Employee - TV Claims Specialist in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SquareTrade full-time (More than a year)

    Pros

    Free Food
    Monthly Activities
    Flexible Schedule
    GREAT MEDICAL BENEFITS
    Upper Management take specialist concerns seriously when it comes to updating help articles
    Friendly Staff
    A lot of training and updates

    Cons

    mobile department sometimes has a high turn over rate


  2. "Steadily going downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TV Claims Specialist in Orlando, FL
    Current Employee - TV Claims Specialist in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SquareTrade full-time (Less than a year)

    Pros

    Casual dress code (bight hair and tat friendly currently- but may be changing in the future), Healthcare (Healh, Dental, Vision, Life), Stock matching up to 5%, PTO 10 hrs a mo

    Cons

    Must be at peek preference at all times- gearing up to turn into a churn and burn. Attendance policy has changed 3 times in the past year, slowing cutting "perks" used to have meals every day a week, then down to twice, then once a month.
    If you do not have any PTO saved up you cannot take time off even if you have an emergency.
    High turnover rate in the mobile queue (where you start)

    Advice to Management

    None really ST has no real control anymore - Allstate is controlling things now, was great for ST employees and their customers. Both employees and customers see the writing on the wall - just riding this out and trying to do things right by the customer until I no longer can and am forced to morally part ways. I used to LOVE my job - but I just feel ST have moved too far from its core values to really be who they once were - if they can get back to that then I think things may get better.

  3. "Don't hold to their promises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in Orlando, FL
    Current Employee - Claims Specialist in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SquareTrade full-time (Less than a year)

    Pros

    Great pay, monthly meal, easy job

    Cons

    Don't keep to their promises about shifts or bids, they don't care if you need Sunday's off for church or if you are in school. However they will hire off of false pretenses that they will honor these things. Also, the threat of losing your job is always there.

    Advice to Management

    People are leaving based on the fact that people are treated as numbers and not humans with needs.


  4. "A lot of false promises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Specialist in Orlando, FL
    Former Employee - Customer Experience Specialist in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SquareTrade full-time (More than a year)

    Pros

    They provide a living wage

    Cons

    Benefits are terrible, increase in pay is terrible, Schedule is terrible. Pretty much everything except the pay is awful.

    Advice to Management

    Stand up for your employees. Upper management is terrible and does not care about anyone.


  5. Helpful (1)

    "TV specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SquareTrade full-time

    Pros

    Catered lunch and breakfast, great culture

    Cons

    Over worked, non transparency between management and employees, immense labor cuts, no raises but expected to do more work


  6. "some engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at SquareTrade full-time

    Pros

    Free food, very laid back (maybe manager dependent), pay is average/good, benefits got bumped up recently. A lot of the reviews on SQ is coming from Customer support rep which mostly end up being negative. They got laid off and their position got shipped to overseas.

    The HR department is really dedicated I have to say, they try to make things as interesting as possible; bumping up benefits, take time to research on what food to order,. constantly trying to keep the employees happy.

    CEO is prompt, at this day and age; for a fairly young company it's no big surprise you get a delusional lying psychopath CEO; not this one.

    Cons

    errr... don't know. Do feel some department is not hiring the best but that's not my business.


  7. Helpful (1)

    "Metrics over Quality of life work experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Miami, FL
    Former Employee - Customer Service Specialist in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SquareTrade (More than 8 years)

    Pros

    They catered meals and breakfast's 3 days a week which was nice, coming from never experiencing that.

    Cons

    They harass you continually if you don't meet metrics. Senior agents often burned out and left after 1-3 years.

    Advice to Management

    Stop outsourcing to Pakistan, create more US call centers and do the customer right by making them whole again.

  8. Helpful (3)

    "Disappointed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Specialist in San Francisco, CA
    Former Employee - Claims Specialist in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SquareTrade full-time (More than a year)

    Pros

    Free food, generous PTO, good people

    Cons

    I had nothing but positive things to say about this place when I left, until I found out all of my friends/coworkers were being laid off, leaving Pakistan and the Philippines teams to handle all customer service. THE ENTIRE REASON PEOPLE BOUGHT SQUARETRADE WARRANTIES WAS THE CS COMING OUT OF SF! The reason SquareTrade used to have such excellent reviews were solely because of the customer service and now look at their Amazon reviews - it is almost embarrassing to say I used to work for this place.

    I understand overseas CS is likely exponentially cheaper, but you guys royally screwed up with that move. Customers were always LIVID when having to deal with the overseas teams because of the language/culture gap and what made their experience worth while, was talking to a claims rep at HQ. I sure hope my Macbook never breaks because I wold hate to have to find out how terrible the service has become.

    Advice to Management

    Try to recall the values the company was built on


  9. Helpful (3)

    "Bad place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Francisco, CA
    Former Employee - Customer Service Representative in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SquareTrade (More than a year)

    Pros

    Not many. Free lunch of Friday

    Cons

    Management laid off the entire US based customer service department, and went all in with the Philippines and Pakistani teams.

    Advice to Management

    Show more loyalty to the people who work hard for you


  10. Helpful (2)

    "Waste of time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Specialist in Orlando, FL
    Former Employee - Customer Experience Specialist in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SquareTrade full-time (Less than a year)

    Pros

    Pay
    Off weekends
    Nice office space

    Cons

    New company, not experienced management. Not consistent with training, or feedback. Wouldn't recommend this job if you are trying to learn something new. Always threatening to fire. 10 minutes between calls, Over hiring

    Advice to Management

    Management at the Orlando location is not supportive, zero investment in specialist even though they hire people without call center experience.
    Management doesn't care about the people who work here.


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