SquareTrade Reviews

Updated Sep 11, 2020

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3.6
58%
Recommend to a Friend
84%
Approve of CEO
SquareTrade Co-Founder and CEO Ahmed Khaishgi (no image)
Ahmed Khaishgi
57 Ratings
Pros
  • "Work Life Balance is alive and well(in 15 reviews)

  • "Free food, very laid back (maybe manager dependent), pay is average/good, benefits got bumped up recently(in 14 reviews)

Cons
More Pros and Cons
  1. "Great Atmosphere, Great Opportunities!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Team Manager 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SquareTrade full-time for less than a year

    Pros

    Fast growing company, great leaders, great health care care, 401k.

    Cons

    Great Organization, no cons with the company.

  2. Helpful (1)

    "Growing Company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Account Director in Lowell, MA
    Recommends
    Positive Outlook

    I worked at SquareTrade full-time for more than a year

    Pros

    Strong market momentum. Executive leaders are strong. Good story to tell to the marketplace. Quality service delivery. Allstate ownership adds value. Comp is better than average.

    Cons

    Management can be over-controlling. Still operates like a start-up so things can seem a bit chaotic. Growth an upward progression seems limited

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  3. Helpful (1)

    "A very large start up"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Administrative 
    Doesn't Recommend
    Positive Outlook

    I worked at SquareTrade full-time for more than a year

    Pros

    It is a successful company with overall talented people. The company genuinely cares about employees, and has lots of great benefits.

    Cons

    It has grown too fast without investing in systems and processes that scale, which creates a lot of thrash and rework.

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  4. "Great remote place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cloud Engineer 
    Recommends
    Positive Outlook

    I worked at SquareTrade full-time

    Pros

    Flexibility with schedule, do not micromanage, easy goals

    Cons

    Nothing. It was a great remote place to work.

  5. Helpful (2)

    "Good company, but no East Coast opportunity"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Professional Services in Lowell, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SquareTrade full-time for more than 8 years

    Pros

    Squaretrade acquired PlumChoice in 2018. They were very open about the areas of the business that they regarded as strategic and worked hard to integrate as many employees as possible into those areas. Competitive salaries and benefits Work from home flexibility

    Cons

    Headquarters (CA) focused so minimal opportunities on the East Coast. Minimal understanding of software development from upper management (leading to a low understanding of what is need to enhance the technology behind their offerings). Company meetings that are just one person talking interminably about information that could have been delivered more clearly in half the time.

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  6. Helpful (1)

    "Many nice people - chaotic organization"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Director in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SquareTrade full-time

    Pros

    Generally a very friendly workplace

    Cons

    Quite complacent "Legacy" people in key roles

  7. Helpful (1)

    "Best place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations Manager in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SquareTrade full-time for more than a year

    Pros

    A place you can truly connect with others and be challenged to grow as a person and leader. This company takes the call center environment and makes it purposeful, inspiring, impactful and fun to the internal customer that way we can bring our best work and selves to our external customer. Truly one of the best places to work.

    Cons

    It’s a growing business, so the fast paced ever evolving systems and processes is not an environment for everyone but one, I think, most open minded people would find challenging and fulfilling.

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  8. Helpful (1)

    "Plumchoice"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - IT Technician 
    Doesn't Recommend
    Negative Outlook

    I worked at SquareTrade full-time for more than 5 years

    Pros

    work from home, being safe

    Cons

    Management has no clue how to motivate workers

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  9. "Life changing opportunity"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Learning Consultant in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SquareTrade full-time for more than 3 years

    Pros

    - RESUME BUILDER. This company values consistency and hard work - with those, you can build an incredible reputation for yourself. I started as an entry-level specialist and have been with the company almost 4 years. I've been challenged and developed into a Learning professional (in a relatively short amount of time). If you're willing to do the work, this company is for you. - QUALITY CONNECTIONS. The people that work for this company are amazing, all across the globe. They are intelligent, supportive and collaborative. I've made multiple life-long connections here. - BENEFITS & CULTURE. Personally this is one of the most pleasant call centers that I have been in. The culture here is incredible and the company cares about your physical and mental health. Management listens to (respectful) feedback and adapts as able. - PERSONAL COACHING. You won't feel like a number here. Coaching is personalized and every manager I have ever worked with is invested in your professional (and personal) success.

    Cons

    - YOU HAVE TO WANT IT. Your success here is really up to you. Resources are available, coaching is available, and you have support - but it's up to you to ask for it and develop yourself. - HIGH CHANGE RATE. Don't get comfortable. As the company grows, processes change and adapt to better meet our Customer's needs. This means learning new skills often and being fluid - nothing stays the same very long.

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  10. Helpful (3)

    "Great Culture for Personal Growth"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Data Analyst in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SquareTrade full-time for more than 3 years

    Pros

    -Very rewarding for go-getters -Fantastic health care and 401k match (100% match up to 5%!) -High on internal promotions (I was promoted 3 times during my tenure, having started as a phone agent) -Chill work atmosphere. The last time I was in their office, the site director was walking around with 2 UFC-style belts on his shoulders, lol. I also distinctly remember a silly string war being fought over Halloween last year too.

    Cons

    -A bit too much emphasis than is expected on one third-party contractor in particular. I won't name the company here, but they have a ton of control regarding how divisions are run within SquareTrade, which I know has led to some of SquareTrade's best senior managers departing the company.

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Found 169 reviews