SquareTrade Reviews | Glassdoor

SquareTrade Reviews

Updated March 15, 2017
95 reviews

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Full-time Part-time

3.3
Star Star Star Star Star
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Ahmed Khaishgi
12 Ratings

95 Employee Reviews

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Pros
  • great place for work/life balance (in 6 reviews)

  • Once you are accepted, they do have great people who work there (in 9 reviews)

Cons
  • in management not much work life balance (in 7 reviews)

  • Divide between customer service reps and rest of company (in 5 reviews)

More Pros and Cons

  1. "Friendly People and Nice Office"

    Star Star Star Star Star
    Former Employee - Human Resources Recruiter/Coordinator in Orlando, FL
    Former Employee - Human Resources Recruiter/Coordinator in Orlando, FL

    I worked at SquareTrade full-time

    Pros

    I worked at SquareTrade last year until June. It was definitely some of the nicest coworkers, and management I've met at a job, and it felt like a family. The team managers cared a lot about the employees on their teams, and made each area individualized and decorated to their unique style and personality. The company provided free weekly meals, and fun events to keep employee morale high. Once a month you could get delicious lunches catered, like Pollo Tropical, or Tijuana Flats, to name a few. Every morning you could walk in to work, and no matter what, the Office Administrator that sat up front in the lobby area, was aways bubbly, friendly, and welcoming to everyone. This always made for a nice happy start to the day. The office space was cool too, with open work areas, and private phone rooms for taking calls/having personal meetings. It had bright and cheerful colors, and a huge lake and wooded area right behind the building. The entire office was covered in windows, so it was refreshing to be able to look outside and see the water, and Florida nature, especially when you are stuck inside all day. If you sat next to a window you could easily see a large heron fly by your desk, and there was also ski school in the back, so you could see people waterskiing. The two IT guys were awesome, and kept the large call center running smoothly, and ensured uninterrupted customer service all the time. They were quick to resolve any issue an employee had with their computer, and were always upbeat, friendly, and understanding about it too. This isn't always the case in every company's IT department, and so it was much appreciated. There was two trainers when I worked there, and both were very good, caring greatly about the success of the new hires. They made an excellent team, and were a class act. The training at this company was professional, very involved, and much more organized compared to other companies I've seen. It ensured employees felt comfortable before taking live calls, and kept customer satisfaction high. The lead trainer was very funny, and great at motivating his class. He would go out of his way to help anyone, and wanted the entire team to be successful. If you were having a bad day he would be positive and encouraging.

    Cons

    It was a really busy job. It made the day go by fast though. There was never a dull moment, which I liked.


  2. "Excellent Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TV Specialist in Orlando, FL
    Current Employee - TV Specialist in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SquareTrade full-time (More than a year)

    Pros

    Everything
    Lunch Once A Month
    Multiple Events Throughout The Month
    Everyone Is Friendly
    No Drug Test

    Cons

    Schedule is not always flexible.
    Attendance Policy is too lenient


  3. Helpful (2)

    "Toxic company, people and management. You would be crazy to work here."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at SquareTrade full-time (More than a year)

    Pros

    Some great people. But suppressed by an overbearing and control freak, unethical CEO. HR makes up positive reviews on here too! Lunches on Friday.

    Cons

    Dysfunctional, political, zero investment in people or systems, favoritism, discrimination, fear,

    Advice to Management

    To AllState- start again with your management team. You will NEVER be successful if you don't.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Claims Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warranty Consultant in San Francisco, CA
    Former Employee - Warranty Consultant in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at SquareTrade full-time (More than a year)

    Pros

    Pays decent, had a few great managers. Paid Time Off. Great Location

    Cons

    Mindless repetitive tasks. Occasionally agents will be assigned to special projects.. but only when they are not needed on the phones, and you are ALWAYS needed on the phones. Very frustrating for anyone looking for upward mobility. Upper management fails to utilize the experience of their agents to drive customer service policies. It was very evident that claims agents were considered second class citizens within the company.

    Advice to Management

    LISTEN TO YOUR AGENTS. There was a wealth of knowledge throughout the customer service dept. People from all walks of life. Smart people, willing to provide feedback and to use their cumulative knowledge to help make changes to benefit the company and the client. They were ignored for the most part.


  6. "My experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in San Francisco, CA
    Current Employee - Senior Software Engineer in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SquareTrade full-time (More than a year)

    Pros

    (1) Good work life balance
    (2) Good people
    (3) Good team

    Cons

    low pay bad engineering managers

    Advice to Management

    Employees concerns are very important and managers are oblivious to that


  7. "Claims Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SquareTrade full-time

    Pros

    Once you are accepted, they do have great people who work there.

    Cons

    Completely unorganized. The left hand doesn't know what the right is doing the entire time you work there. The processes they put in place are usually mundane, repetitive, and put in place by people who have no experience with your position or are completely detached from the position you will be put in, making your job that much harder.

    Advice to Management

    Please listen to your agents. You have absolutely no idea what they do, because you are completely unaware of how much they do. If you want a policy change, ask them on what should be done. Do not have a meeting with 5 other people who are not agents and have no idea what the agents go through and decided that is the most "educated" decision to make for your team.


  8. Helpful (2)

    "angry phone calls"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Analyst in San Francisco, CA
    Former Employee - Claims Analyst in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at SquareTrade (More than a year)

    Pros

    Fast paced call center. Investigating fraudulent accounts was interesting. Training has improved tremendously. Strong logistics and team work. Good marketing team.

    Cons

    Lack of transparency between departments. Inconsistencies with warranty policies and sales pitches. Inventory inaccuracy causing customer problems daily. Little to no employee perks.


  9. "Great people"

    Star Star Star Star Star
    • Career Opportunities
    Former Employee - Customer Experience Specialist in Casselberry, FL
    Former Employee - Customer Experience Specialist in Casselberry, FL

    I worked at SquareTrade (Less than a year)

    Pros

    Never a boring day
    Great cowokers

    Cons

    Never a boring day
    Seemed to be drifting from its core concept

    Advice to Management

    Work on morale


  10. Helpful (6)

    "Great place to get comfortable"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at SquareTrade full-time (More than a year)

    Pros

    - Healthy brand with solid partner and customer base
    - Friendly people to work with
    - Catered food 3 times a week
    - Good work/life balance

    Cons

    - Poor middle management
    - Poor company culture
    - Lack of communication between departments
    - Lack of transparency from senior management down
    - Lack of passion. People don't care about warranties and the employees know it

    Advice to Management

    Note to Ahmed: I wouldn't email blast the whole company voicing your displeasure with the presidential election results. You have more to lose than gain by doing this.


  11. Helpful (4)

    "Good experience, lots of problems"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Your experience at SquareTrade is largely dependent on the team you work on. Some teams have great leadership and care about your professional growth while others simply want results. The CEO sets high expectations (realistic or not) and is very hands-on with lots of projects. Take that as either a pro or con, but if there's one thing that's true it's that he doesn't care for your work/life balance.

    Cons

    Company recently cut it's office space in half as an apparent attempt to cut costs. The new CFO left soon after (only a year after starting). The culture at SquareTrade has transformed from fun and social to flat out depressing. There's high turnover. A lot of the good talent has left and those remaining are left feeling overworked. Very poor communication across departments. SquareTrade is very good at putting band-aids on big problems rather than investing the time and resources to fix them properly.

    Advice to Management

    Improve the work culture and invest in employee satisfaction.



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