SquareTrade Reviews | Glassdoor

SquareTrade Reviews

Updated October 3, 2017
108 reviews

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2.9
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Ahmed Khaishgi
19 Ratings

108 Employee Reviews

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Pros
  • great place for work/life balance (in 6 reviews)

  • Free food, very laid back (maybe manager dependent), pay is average/good, benefits got bumped up recently (in 10 reviews)

Cons
  • in management not much work life balance (in 7 reviews)

  • Upper management fails to utilize the experience of their agents to drive customer service policies (in 7 reviews)

More Pros and Cons

  1. "CTO"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SquareTrade full-time (More than a year)

    Pros

    Great startup culture, combined with highly proficient technologists who have a business mindset.

    Cons

    San Francisco cost of living

    Advice to Management

    None


  2. "Field Team not the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at SquareTrade full-time (More than 3 years)

    Pros

    Great culture travel paid work from home

    Cons

    Some management on power trip

  3. "Nice place to work, slightly less politics and bs than normal"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at SquareTrade full-time

    Pros

    Big enough to have resources
    Small enough to know almost everyone
    Pretty laid back

    Cons

    Frequent changes in directions were sometimes frustrating
    Amenities were on the cheap side


  4. Helpful (1)

    "stay away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer
    Former Employee - Software Engineer
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SquareTrade full-time (More than a year)

    Pros

    Claim of unlimited vacation policy only in paper
    Free food couple of days (in this IT world who doesn't provide free food, funny they would list it on the job posting as a highlight)

    Cons

    False advertisement on job posting, ask about their current tech stack and their roadmap to move. If you are reading in 2018 and they still talk about moving to microservices - run
    Interview deals with algorithm question but in reality i was no were close to using that type of logic - challenge was money patching poorly written code
    no team spirit
    emotionally unstable manager - that was both funny and risky

    Advice to Management

    Allstate hit restart button or sell the company off


  5. "Started great, went downhill quickly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Experience Specialist in Orlando, FL
    Current Employee - Customer Experience Specialist in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SquareTrade full-time (Less than a year)

    Pros

    Good pay
    Lenient dress code
    Fantasy hair and tattoo friendly
    No drug test
    Good benefits
    401k matching
    Tuition reimbursement (if you pursue a career they can use you for)

    Cons

    Squaretrade used to be such an awesome company. Less than a year ago I was proud to consider myself a part of this company. Ever since allstate acquired it, they have gone downhill FAST. They constantly raise their performance standards, so people are pretty much forced to cheat the system to be considered a good performer, leaving dedicated employees who follow the rules in the dust, you always feel like your job is on the line, the attendance policy is WAY too strict, and they have no compassion when you have any medical/personal issues that may affect your job. If you have health problems, well suck it up and deal. Upper management just doesn't care about us at all. Its all business. It feels like we are all cogs in a machine now. Its really disheartening. Oh, and the only way to move up is to keep cheating the system until youre off the phones. Have personally witnessed promotions of people doing just that.

    Advice to Management

    Stop constantly raising your scorecard requirements when you're well aware of people rigging the system just to meet those standards. Just actually care about your employees. Stop treating everyone like they're so disposable.


  6. "Steadily going downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TV Claims Specialist in Orlando, FL
    Current Employee - TV Claims Specialist in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at SquareTrade full-time (Less than a year)

    Pros

    Casual dress code (bight hair and tat friendly currently- but may be changing in the future), Healthcare (Healh, Dental, Vision, Life), Stock matching up to 5%, PTO 10 hrs a mo

    Cons

    Must be at peek preference at all times- gearing up to turn into a churn and burn. Attendance policy has changed 3 times in the past year, slowing cutting "perks" used to have meals every day a week, then down to twice, then once a month.
    If you do not have any PTO saved up you cannot take time off even if you have an emergency.
    High turnover rate in the mobile queue (where you start)

    Advice to Management

    None really ST has no real control anymore - Allstate is controlling things now, was great for ST employees and their customers. Both employees and customers see the writing on the wall - just riding this out and trying to do things right by the customer until I no longer can and am forced to morally part ways. I used to LOVE my job - but I just feel ST have moved too far from its core values to really be who they once were - if they can get back to that then I think things may get better.


  7. "Don't hold to their promises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Specialist in Orlando, FL
    Current Employee - Claims Specialist in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at SquareTrade full-time (Less than a year)

    Pros

    Great pay, monthly meal, easy job

    Cons

    Don't keep to their promises about shifts or bids, they don't care if you need Sunday's off for church or if you are in school. However they will hire off of false pretenses that they will honor these things. Also, the threat of losing your job is always there.

    Advice to Management

    People are leaving based on the fact that people are treated as numbers and not humans with needs.

  8. Helpful (1)

    "startup with legacy tech stack - oxymoron company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SquareTrade full-time (Less than a year)

    Pros

    - if you like to work in legacy tech stack
    - if you like free food
    - like to be baby sit by your manager
    - if you like manager with Napoleon complex
    - if you like to be baited by high salary and lock-in periods
    - if you hate cloud
    - if you like roadmap that stays in document

    Cons

    - managers who talks trash behind peoples back
    - managers who coded 10, 12 years back, reading articles in web and trying to architect the system
    - architect who hasn't worked for any other company


  9. "A lot of false promises"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Experience Specialist in Orlando, FL
    Former Employee - Customer Experience Specialist in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SquareTrade full-time (More than a year)

    Pros

    They provide a living wage

    Cons

    Benefits are terrible, increase in pay is terrible, Schedule is terrible. Pretty much everything except the pay is awful.

    Advice to Management

    Stand up for your employees. Upper management is terrible and does not care about anyone.


  10. Helpful (1)

    "Metrics over Quality of life work experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Specialist in Miami, FL
    Former Employee - Customer Service Specialist in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SquareTrade (More than 8 years)

    Pros

    They catered meals and breakfast's 3 days a week which was nice, coming from never experiencing that.

    Cons

    They harass you continually if you don't meet metrics. Senior agents often burned out and left after 1-3 years.

    Advice to Management

    Stop outsourcing to Pakistan, create more US call centers and do the customer right by making them whole again.


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