Swinton Insurance Reviews | Glassdoor

Swinton Insurance Reviews

Updated March 16, 2019
332 reviews

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2.2
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Swinton Insurance CEO Gilles Normand
Gilles Normand
173 Ratings

Employee Reviews

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Pros
  • "They are very flexible in work/life balance" (in 12 reviews)

  • "great people to work with, we all worked as a team" (in 18 reviews)

Cons
  • "Senior management driving there agendas" (in 20 reviews)

  • "6 months in call centre considered experienced" (in 17 reviews)

More Pros and Cons

  1. "Good support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Timbuctoo, NJ
    Current Employee - Customer Service Representative in Timbuctoo, NJ
    Positive Outlook

    I have been working at Swinton Insurance full-time (More than 10 years)

    Pros

    *More transparency than in the past.
    *Working conditions much improved, no longer asking for longer hours or huge pressure targets and the bullying/threats that used to accompany them.
    *Support whilst preparing for redundancy which has been a big help.

    Cons

    *Systems still not great two years in.
    *Moderation is an ever moving target and alters to fit whatever the current narrative is.
    *Objectives set but calls forwarded to branches are 75% service calls (ie usually the complex stuff) and only 14% sales calls in which to hit objectives ?
    *Not convinced the big change in direction from branch to digital has worked (and those responsible have since moved on) judging by latest company figures, but it’s too late to go back.
    *Lack of general insurance technical knowledge, most of the knowledge is in the branches and lacking in other areas (which I suspect is why branches are still open and getting the bulk of service calls, rather than straightforward renewals or quotes).

    Advice to Management

    *Keep treating branch staff right and we will keep doing our best until we are no longer required.
    *Objectives need to be smarter if performing above peer group, but still receive a middling score then that says the objectives are not realistic.


  2. "Csa"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Manchester, NH
    Current Employee - CSA in Manchester, NH
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Swinton Insurance part-time (Less than a year)

    Pros

    Good pay, good support, flexible hours. The work itself is very easy. They are very understanding to circumstances and there is opportunity to grow.

    Cons

    High pressure to achieve targets and customers can sometimes be a real hassle due to previous employees not resolving an issue.

    Advice to Management

    Listen to employers more

  3. Helpful (9)

    "Great ideas for future, poor implementation."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Branch, AR
    Current Employee - CSA in Branch, AR
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Swinton Insurance full-time (More than 10 years)

    Pros

    Contrary to many people's opinion insurance can be a very interesting industry. Uniform is provided. Recent pay rises mean the pending redundancy packages will be better for those losing their jobs.

    Cons

    Flex is not flexible it is dictated to us when we can take it. Holidays cannot be taken when required. Being forced to work late nights every week alone is not ideal. Knowledge and experience counts for nothing, encouraged by CM to be less helpful and involved with anything that doesn't involve a sale, contrary to the new culture of putting customer at heart of everything we do, sometimes feel totally inept due to poor processes, having customers in front of you and having to read many different scripts from scrappy pieces of paper lying around on your desk or taped to your monitor is unprofessional and makes you look incompetent as well as your desk looking scruffy. If you live far from Manchester very little career progression.

    Advice to Management

    Get rid of paper scripts and sort out the computer system, update the phone system with correct insurer names and tele numbers as not everyone knows ageas was fortis and covea was provident/mma, also add the new companies such as ocaso and co-op to the key pad, the quick dials don't seem to have ever been updated since we got them and most companies have transferred to 0345 numbers form 0845 which surely are cheaper for us to ring? Our phone bills must be one of out biggest expenditures so any small change to this could make a difference. Get rid of the awful management structure in place as having a TM and a CM and ADM as well is just too much. You ask us to be open and honest but I don't feel that you listen when we try to be.

    Swinton Insurance Response

    Feb 29, 2016 – Resourcing Operations Manager

    Thank you for you feedback.

    As part of improving the way we work at Swinton we’re encouraging feedback and we’re really keen to hear your insight about what’s working & what isn’t. Please could... More


  4. "Evolving Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Swinton Insurance full-time

    Pros

    Customer focused, recognising market change and challenges , embracing technology for progression , internal opportunities happen , new building with great facilities

    Cons

    Slimmed down due to market demands so jobs are limited.


  5. "Challenging"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Swinton Insurance full-time

    Pros

    Great people to work with.

    Cons

    Too much uncertainty of the future.


  6. "Good place to work but won't progress your career much"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Development Manager in Manchester, England (UK)
    Current Employee - Development Manager in Manchester, England (UK)
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Swinton Insurance full-time (More than a year)

    Pros

    Good salary
    Mostly nice people
    Nice, new, convenient office

    Cons

    No progression opportunities
    Poor training opportunities
    Reliance on short term contractors/knowledge drain


  7. Helpful (1)

    "Good company making some bad decisions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Marketing Manager in Manchester, England (UK)
    Former Employee - Senior Marketing Manager in Manchester, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Swinton Insurance full-time (More than 10 years)

    Pros

    The company had very clear ideas on where it was heading and was well run by the Covea board but was purely a care-taking job for the Chief Exec to parcel up for sale.

    Cons

    Poor investment in technology but then this is prevalent throughout the insurance industry at the moment

    Advice to Management

    Invest in the right areas (Systems, Marketing etc) and this may get stronger with the backing of the other Ardonagh Group divisions

  8. "Good Employer Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Swinton Insurance full-time

    Pros

    Salary Above Average for Industry
    Great People
    Fair Company

    Cons

    Branches Closing
    No Chance of Progression


  9. "Joke of a company nothing changed. Money is at the heart of what they do not the customer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Dorchester, South West England, England (UK)
    Former Employee - Customer Service Associate in Dorchester, South West England, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Swinton Insurance full-time (More than 3 years)

    Pros

    There are no good reason what so ever

    Cons

    Late nights and working weekends bullied to sell and keep on at the customer and talk to them as if your a robot. Your not looked after or taken care of, your a number not a name. Working hours 9-5.30 but if I’m the phone 5.30 can be 6.30 and don’t get the time back.

    Advice to Management

    Too late company is well and truly done


  10. Helpful (2)

    "Dissapointing"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - CSM
    Former Employee - CSM
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Swinton Insurance full-time (More than 10 years)

    Pros

    Branch Network had all the experience. Slowly they are being let go for cost saving

    Cons

    Call centre staff being employed with no experience and on the job training.

    Advice to Management

    You let the 2 things go that made the company. Local branches with loyal, focused well experienced staff.