Cover image for Swinton Insurance
Logo

Swinton Insurance

Engaged Employer

Swinton Insurance

Add a Review

Swinton Insurance Reviews

Updated Oct 3, 2022

Verify your email to use filters. Having problems? Resend email
Found 457 of over 468 reviews
2.9
31% Recommend to a Friend
52% Approve of CEO

Found 458 of over 468 reviews

2.9
31%
Recommend to a Friend
52%
Approve of CEO
Swinton Insurance CEO Emma Rawlinson (no image)
Emma Rawlinson
17 Ratings

Top Review Highlights by Sentiment

Pros
Cons
  • "In terms of progression all managers have been recruited externally not from within and that says it all(in 20 reviews)
  • "Bad management(in 19 reviews)
  • "Bonus is £0.(in 13 reviews)
  • "The bullying is rife and upper management were either unaware or in denial.(in 11 reviews)
  • "Salary has always been poor at Swinton and having read in other reviews the amount of shares divided paid out whilst freezing our pay I am now starting to change my mind about Swinton.(in 8 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. 3.0
    Current Employee, more than 10 years

    Good support

    Dec 6, 2018 - Customer Service Representative in Timbuctoo, NJ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    *More transparency than in the past. *Working conditions much improved, no longer asking for longer hours or huge pressure targets and the bullying/threats that used to accompany them. *Support whilst preparing for redundancy which has been a big help.

    Cons

    *Systems still not great two years in. *Moderation is an ever moving target and alters to fit whatever the current narrative is. *Objectives set but calls forwarded to branches are 75% service calls (ie usually the complex stuff) and only 14% sales calls in which to hit objectives ? *Not convinced the big change in direction from branch to digital has worked (and those responsible have since moved on) judging by latest company figures, but it’s too late to go back. *Lack of general insurance technical knowledge, most of the knowledge is in the branches and lacking in other areas (which I suspect is why branches are still open and getting the bulk of service calls, rather than straightforward renewals or quotes).

    Continue reading
    Be the first to find this review helpful
  2. 2.0
    Current Employee, more than 10 years

    Great ideas for future, poor implementation.

    Feb 26, 2016 - CSA in Branch, AR
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Contrary to many people's opinion insurance can be a very interesting industry. Uniform is provided. Recent pay rises mean the pending redundancy packages will be better for those losing their jobs.

    Cons

    Flex is not flexible it is dictated to us when we can take it. Holidays cannot be taken when required. Being forced to work late nights every week alone is not ideal. Knowledge and experience counts for nothing, encouraged by CM to be less helpful and involved with anything that doesn't involve a sale, contrary to the new culture of putting customer at heart of everything we do, sometimes feel totally inept due to poor processes, having customers in front of you and having to read many different scripts from scrappy pieces of paper lying around on your desk or taped to your monitor is unprofessional and makes you look incompetent as well as your desk looking scruffy. If you live far from Manchester very little career progression.

    Continue reading
    9 people found this review helpful

    Swinton Insurance Response

    Resourcing Operations Manager

    Thank you for you feedback. As part of improving the way we work at Swinton we’re encouraging feedback and we’re really keen to hear your insight about what’s working & what isn’t. Please could you speak to your line manager, or contact the HR team confidentially so we can help?

  3. 3.0
    Current Employee, less than 1 year

    Csa

    May 18, 2016 - CSA in Manchester, NH
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good pay, good support, flexible hours. The work itself is very easy. They are very understanding to circumstances and there is opportunity to grow.

    Cons

    High pressure to achieve targets and customers can sometimes be a real hassle due to previous employees not resolving an issue.

    Continue reading
    Be the first to find this review helpful
  4. 3.0
    Former Employee, more than 3 years

    Challenging managers

    Sep 29, 2022 - Insurance Advisor in Salford, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Good amount to learn, however this is taught very slowly The people tended to be really nice

    Cons

    Stagnant pay Some managers promise things that don't happen Kept taking on more work with out putting more staff on

    Continue reading
    Be the first to find this review helpful
  5. 3.0
    Current Employee, more than 3 years

    CSA

    Oct 3, 2022 - Anonymous Employee in Manchester, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Nice building/location and friendly staff

    Cons

    Not great management, changing all the time

    Be the first to find this review helpful
  6. 2.0
    Former Employee, more than 8 years

    Awful Company

    Sep 1, 2022 - Sales Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Colleagues, the clients, flexi time benefits.

    Cons

    Too many middle managers. I worked in a branch, luckily my manager was great, down to earth and stood up for us whenever the senior management attempted to make our lives difficult, such as working late nights in an attempt to hit unachievable targets (basically punishment). Ever-moving of goalposts. Awful computer and phone systems. Had to work every other Saturday.

    Continue reading
    Be the first to find this review helpful
  7. 4.0
    Current Employee

    Changes

    Aug 21, 2022 - Team Leader 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Working environment, Self development, Support networks.

    Cons

    What does the future hold for the group as losing unique selling point with customers.

    Continue reading
    Be the first to find this review helpful
  8. 2.0
    Current Employee, more than 5 years

    B

    Sep 19, 2022 - Agent Customer Service Representative in Manchester, England
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Location is good and close by

    Cons

    Constant change, poor management, constantly put down and asked to do more and more

    Continue reading
    Be the first to find this review helpful
  9. 3.0
    Former Employee, more than 5 years

    Average company

    Aug 22, 2022 - Customer Service 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Made good friends, enjoyed it

    Cons

    Not great management and always changing things

    Continue reading
    Be the first to find this review helpful
  10. 4.0
    Current Employee

    Great Pay Limited progression

    Aug 19, 2022 - Senior Insurance Consultant 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Well paid compared to others

    Cons

    micro managed and very limited people and progression focus

    Be the first to find this review helpful
Viewing 1 - 10 of 458 Reviews
</>Embed

Swinton Insurance Reviews FAQs

Swinton Insurance has an overall rating of 2.9 out of 5, based on over 468 reviews left anonymously by employees. 31% of employees would recommend working at Swinton Insurance to a friend and 20% have a positive outlook for the business. This rating has decreased by -4% over the last 12 months.

According to anonymously submitted Glassdoor reviews, Swinton Insurance employees rate their compensation and benefits as 2.6 out of 5. Find out more about salaries and benefits at Swinton Insurance. This rating has decreased by -4% over the last 12 months.

31% of Swinton Insurance employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Swinton Insurance 2.6 out of 5 for work life balance, 2.3 for culture and values and 2.2 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at Swinton Insurance to be workplace, coworkers and the cons to be senior leadership, benefits, career development.

Popular Careers with Swinton Insurance Job Seekers

JobsSalariesInterviews

Work at Swinton Insurance? Share Your Experiences

Swinton Insurance logo
or

Reviews by Job Title

Swinton Insurance Photos

+ Add Photo
Swinton Insurance photo of: Well-lit offices with great views of Manchester
Swinton Insurance photo of: Meeting rooms on every floor
Swinton Insurance photo of: Reception waiting area at Embankment
Swinton Insurance photo of: The ground floor restaurant at Embankment
Swinton Insurance photo of: Vibrant city centre offices
Swinton Insurance photo of: Arcade games in the breakout room
Swinton Insurance photo of: The breakout area
See All Photos

Affiliated Companies

Atlanta 1 Insurance Services LimitedAutonet Insurance GroupCarole Nash Insurance Consultants Ltd
Be Wiser Insurance Services Ltd

Expert Career Advice

Guide to Getting Your First Job

Find a Great First Job to Jumpstart Your Career

How to Get a Job

Getting a Job Is Tough; This Guide Makes it Easier

How to Get a Promotion

Climb the Ladder With These Proven Promotion Tips

How to Negotiate Your Salary

A Guide to Negotiating the Salary You Deserve

How to Write a Resume

Write a Resume Recruiters Can't Resist

Swinton Insurance Job Seekers Also Viewed

Auto Trader UK Logo
Auto Trader UK

4.2

404 Reviews
Compare

Glassdoor has 468 Swinton Insurance reviews submitted anonymously by Swinton Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Swinton Insurance is right for you.