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Swinton Insurance

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Swinton Insurance

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Swinton Insurance Reviews

Updated Jul 21, 2021

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Found 406 of over 416 reviews

2.9
43%
Recommend to a Friend
0%
Approve of CEO
Swinton Insurance CEO Ian Donaldson  (no image)
Ian Donaldson
1 Rating
Pros
  • "Great people in each department(in 20 reviews)

  • "Not a bad company to work for, good people to work with(in 13 reviews)

  • Cons
  • "the call centre / head office in Manchester will be gone within 2 years when it starts functioning out of King Stoke(in 19 reviews)

  • "Redundancies often dealt with in a very unsympathetic manner by senior management(in 19 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 3.0
      Current Employee, more than 10 years

      Good support

      Dec 6, 2018 - Customer Service Representative in Timbuctoo, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      *More transparency than in the past. *Working conditions much improved, no longer asking for longer hours or huge pressure targets and the bullying/threats that used to accompany them. *Support whilst preparing for redundancy which has been a big help.

      Cons

      *Systems still not great two years in. *Moderation is an ever moving target and alters to fit whatever the current narrative is. *Objectives set but calls forwarded to branches are 75% service calls (ie usually the complex stuff) and only 14% sales calls in which to hit objectives ? *Not convinced the big change in direction from branch to digital has worked (and those responsible have since moved on) judging by latest company figures, but it’s too late to go back. *Lack of general insurance technical knowledge, most of the knowledge is in the branches and lacking in other areas (which I suspect is why branches are still open and getting the bulk of service calls, rather than straightforward renewals or quotes).

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    2. 2.0
      Current Employee, more than 10 years

      Great ideas for future, poor implementation.

      Feb 26, 2016 - CSA in Branch, AR
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Contrary to many people's opinion insurance can be a very interesting industry. Uniform is provided. Recent pay rises mean the pending redundancy packages will be better for those losing their jobs.

      Cons

      Flex is not flexible it is dictated to us when we can take it. Holidays cannot be taken when required. Being forced to work late nights every week alone is not ideal. Knowledge and experience counts for nothing, encouraged by CM to be less helpful and involved with anything that doesn't involve a sale, contrary to the new culture of putting customer at heart of everything we do, sometimes feel totally inept due to poor processes, having customers in front of you and having to read many different scripts from scrappy pieces of paper lying around on your desk or taped to your monitor is unprofessional and makes you look incompetent as well as your desk looking scruffy. If you live far from Manchester very little career progression.

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      9 people found this review helpful

      Swinton Insurance Response

      Resourcing Operations Manager

      Thank you for you feedback. As part of improving the way we work at Swinton we’re encouraging feedback and we’re really keen to hear your insight about what’s working & what isn’t. Please could you speak to your line manager, or contact the HR team confidentially so we can help?

    3. 3.0
      Current Employee, less than 1 year

      Csa

      May 18, 2016 - CSA in Manchester, NH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good pay, good support, flexible hours. The work itself is very easy. They are very understanding to circumstances and there is opportunity to grow.

      Cons

      High pressure to achieve targets and customers can sometimes be a real hassle due to previous employees not resolving an issue.

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    4. 3.0
      Former Employee, more than 3 years

      OK if you face fits

      Jul 21, 2021 - Customer Service Manager in Manchester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good wages Nice people (non higher management)

      Cons

      communication is shocking from higher management, pressured

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    5. 4.0
      Former Employee

      good pay and progression

      Jul 19, 2021 - Customer Service Advisor 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good pay, good progression routes

      Cons

      weekend work, very busy place

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    6. 4.0
      Former Employee

      Standard Industry IT wage

      Jul 13, 2021 - Desktop Services Technician in Manchester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good team, nice building to be fair

      Cons

      transformation team came in a ruined all

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    7. 4.0
      Former Employee, more than 8 years

      ok

      Jun 17, 2021 - Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great people, monday to friday, good bonuses until last few years.

      Cons

      shocking hierarchy for the last 5 years.

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    8. 3.0
      Current Employee, more than 1 year

      Slightly above average company

      Apr 21, 2021 - Customer Sales Associate in Manchester, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      For a contact centre setting, it's pretty great. It doesn't have the usual "sweaty contact centre" vibes. It looks professional, the office is pretty cool. If you're an independent thinker that needs very little supervision to carry out your tasks then life here is good.

      Cons

      when you need a manager for real queries, it sucks or need something actioned with their authority, it sucks because you don't have have very little access to them and when you do have access, the amount of your help you get is minimal-- Managers come across as a bit and only like dealing with their own team members. Bearing in mind, that there may be time when staff from other teams do not have a manager because they're off, so we have no choice but to speak to other managers but somehow, most managers are unwilling to help as much as your own manager would. Because i work in operations and my role is customer facing, that means sales agent are not able to get any offline time to attend important workshops that the company runs such as health and well being, financial wellness, and or even attend learning and development workshops hosted to explore other opportunities within the business. It's almost like an insult to then keep receiving emails inviting us to join and attend these meetings but in reality, we can't get offline time to do so (why bother sending us these things then?)

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      1 person found this review helpful
    9. 3.0
      Former Employee, less than 1 year

      Not a lot to do

      Apr 29, 2021 - Customer Service Representative in Maidstone, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Shift pattern was well done

      Cons

      Job was advertised as a fast pace environment. I worked there for a month and would start my shift at 8:30 and not take a single phone call until 11 o’clock. When you mentioned it was quiet you got moaned at, couldn’t sit on your phone you had to just talk to the person next to you, in my case. That was no one. The manager was rude and very condescending too

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    10. 3.0
      Former Employee, more than 3 years

      Staff treatment poor

      May 4, 2021 - Customer Service Representative in Bristol, England, England
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great colleagues. Would have left long before I did if it wasn't for them.

      Cons

      Bonus scheme not well thought out. Minimum wage unless you're a manager. Little to no progression or promotion opportunities. Shut branches rapidly for cost cutting.

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    Viewing 1 - 10 of 406 Reviews

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