Symetra Reviews | Glassdoor

Symetra Reviews

Updated March 7, 2019
248 reviews

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3.0
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Margaret Meister
17 Ratings

Employee Reviews

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Pros
  • "Flexible work/life balance with above average time off" (in 33 reviews)

  • "Good benefits and extra flex days" (in 14 reviews)

Cons
  • "Also, work/life balance does take a toll during busy season, but that is to be expected in accounting/finance" (in 13 reviews)

  • "Upper management can be scattered and varies from team to team" (in 15 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Great Up and Coming Company - Inclusive and Diversified"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Desktop Support Manager in Bellevue, WA
    Former Employee - IT Desktop Support Manager in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Symetra full-time (More than 3 years)

    Pros

    Strong projected growth as company rises to become a national player.
    Strong inclusive culture that inspires great talent to excel.
    Strong executive leadership who are poised to lead Symetra to the next level and beyond.
    Focused IT Leadership that has matured and continues to improve IT Service Management to well above standard levels.
    Collaborative work environment with continuous feedback.
    Flexible work/life balance with above average time off.

    Cons

    No free parking, but a small price to pay.

    Advice to Management

    Stay focused and true to your goals.

    Symetra Response

    Feb 26, 2019 – SVP & CIO, IT-General Management

    Thank you! Even though you aren’t with Symetra anymore, it sounds like you had a good experience. I’m optimistic about our company future, too -- it’s a pretty exciting time to lead the IT... More


  2. "Engaged employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Symetra full-time

    Pros

    Engaging community relations and employee programming

    Cons

    Parking in the garage is expensive

    Symetra Response

    Mar 28, 2019 – Tracy Wort, Assistant Director, Community Relations

    Thank you for your kind comments regarding our Community Relations programming. We strive to provide the best experiences we can for both our employees and our nonprofit partners, it’s great to hear... More

  3. Helpful (2)

    "Immature company and management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Bellevue, WA
    Current Employee - Manager in Bellevue, WA
    Negative Outlook
    Disapproves of CEO

    I have been working at Symetra full-time (More than a year)

    Pros

    Good location. Flexible hours. Ok benefits.

    Cons

    Small company run by a close circle of friends like a family business. Lack of proper procedure, policy and corporate governance. It’s the ultimate demonstration of its not what you know but who you know. Very tricky relationship between the parent company and the management.

    Advice to Management

    Sumitomo made a bad deal.

    Symetra Response

    Mar 28, 2019 – Anne-Marie Diouf, VP, Human Resources

    I hear your frustration loud and clear. We pride ourselves on our integrity – it’s inherent in our guiding principles of value, transparency and sustainability. We encourage all employees to discuss... More


  4. "Innovative with Products, Not Employees"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Symetra full-time

    Pros

    Forward momentum driving innovative products and insurance solutions.
    Truly cares about serving the end customer. Focus on ethics and consumer value.
    Committed to quality products and customer transparency.

    Cons

    Very old-school work environment. Expect to grind 5 days a week in a cubicle.
    Despite what it may say on their website, there is no company policy for work from home or flexible hours. Decision is up to manager’s discretion and varies across departments and even within teams.
    Little to no work/life balance. Employees are expected to accommodate business in multiple time zones.
    High turnover.

    Advice to Management

    A standard work from home policy, or flexible work hours, would be a start to improve work/life balance. Management should innovate just as much with employee solutions as they do for customers.

    Symetra Response

    Mar 14, 2019 – Anne-Marie Diouf, VP, Human Resources

    Thank you for highlighting our products and service and for your honest feedback about the work environment – hopefully, you will notice progress soon. We’re working to expand flexible work options... More


  5. Helpful (1)

    "Data Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Analyst in Bellevue, WA
    Current Employee - Data Analyst in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Symetra full-time (Less than a year)

    Pros

    Good benefits and extra flex days

    Cons

    No proper recognition of employees potential given

    Advice to Management

    Encourage the talented employees

    Symetra Response

    Feb 26, 2019 – Anne-Marie Diouf, VP Human Resources

    Thank you for your direct feedback about employee recognition and potential – we can always get better! The good news is that our virtual peer recognition program, with virtual High Fives and... More


  6. "Associate customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Symetra full-time

    Pros

    Great work environment and excellent benefits.

    Cons

    Lack options for work hours or work from home. They were starting to explore options

    Symetra Response

    Dec 27, 2018 – Anne-Marie Diouf, VP Human Resources

    Thank you for the positive feedback about our benefits and work environment. You're right -- we're surveying employees this month to collect feedback on alternate work schedules and locations.... More


  7. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Bellevue, WA
    Former Employee - Manager in Bellevue, WA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Symetra (More than 5 years)

    Pros

    Good commute options to Bellevue

    Cons

    Poor work - life balance

  8. Helpful (5)

    "Collaborative organization until you start peeling the onion."

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    Pros

    Benefits, friendly and appreciative coworkers.

    Cons

    Clicky management, pointing finger at everyone else when something doesn’t go right. Fake management. Every hour the priority of the department may change.

    Advice to Management

    Be honest with your colleagues. Stop with this working family mentality when it’s dishonest. Find someone willing to steer the ship and stop making targets of middle management. Not every decision needs weeks of planning and analysis - you’re paid to make the tough calls.


  9. Helpful (3)

    "Agency Rep"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Symetra full-time

    Pros

    There aren't any pros. I hate it here

    Cons

    It's so miserable. Filled with old entitled people

    Symetra Response

    Dec 27, 2018 – Anne-Marie Diouf, VP Human Resources

    It’s unfortunate there isn't anything positive about your experience at Symetra – that’s not something I like to hear. If there is anything specific you would like our Human Resources team to... More


  10. Helpful (4)

    "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Symetra full-time (More than a year)

    Pros

    Great benefits.
    -5 days sick time
    -7 days of floating time off on top of vacation time
    - Paid holidays off

    Leadership and management encourage promoting and help employees develop quickly.

    Cons

    So far I have no complaints.

    Symetra Response

    Sep 13, 2018 – Chris Katzmar Holmes, SVP, Human Resources and Administration

    I am glad to hear you like having flex days as part of our paid time away benefits.