Warrantech Reviews | Glassdoor

Warrantech Reviews

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Found 48 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
51%
Recommend to a Friend
70%
Approve of CEO
Barry D. Zyskind
19 Ratings
  1. Helpful (1)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fort Worth, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Warrantech full-time for more than 2 years

    Pros

    Team oriented. Positive Atmosphere. Very Fun, but always Professional. Nice Harmony flow.

    Cons

    It was very hard to clock out on time. Seemed next shift tardy most of the time.

    Advice to Management

    Eliminate those excessive TARDIES!

    Warrantech2016-02-07
  2. "Good Employees, No Direction as a Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 

    I worked at Warrantech full-time

    Pros

    A lot of good, hardworking people.

    Cons

    No real management. Only focused on cutting costs. No strategy

    Warrantech2019-03-20
  3. "Management Needs Overhaul"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Coordinator in Bedford, TX
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Warrantech full-time for more than 4 years

    Pros

    Very generous with time off needed for family or medical reasons.

    Cons

    With some of the management, if they don't like you then they'll make your life difficult until you either get fired or quite.

    Advice to Management

    Take courses in how to treat employees with respect and dignity. Also, a course on HOW to manage. It's not your duty to make people feel bad, it's your duty to elevate and inspire your employees. They're just not there to make you look good. They need recognition and positive reinforcement. Don't play favorites. Conduct yourself in a professional manner with EVERYONE, not just upper management or anyone who has influence...

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    Warrantech2019-02-01
  4. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bedford, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Warrantech full-time for more than a year

    Pros

    Location, happy to be employed, small office, easy interview, free coffee, and food

    Cons

    Pay, management not for the employees, schedule, huge turnover, minimal training

    Advice to Management

    Worry more about your employees

    Warrantech2019-02-01
  5. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bedford, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Warrantech full-time for more than a year

    Pros

    Run, run,run please this company makes it clear THEY DO NOT CARE ABOUT. THERE EMPLOYEE'S

    Cons

    Extremely stressful unrealistic goals and stat requirements....constant change with no meaning behind the change. Schedules are absurd..hopefully they will just go out of business so no one will have to work there ever again....I feel sorry for the people that still do.

    Advice to Management

    At least pretend to care about your employee's

    Warrantech2018-07-08
  6. "Workforce Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook

    I worked at Warrantech full-time for more than 6 years

    Pros

    Learned a lot about customer service

    Cons

    The dress code was lenient.

    Advice to Management

    More skills needed for leadership.

    Warrantech2018-05-03
  7. Helpful (1)

    "PTSD demoted and fired"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Care in Bedford, TX
    Doesn't Recommend
    Disapproves of CEO

    I worked at Warrantech full-time for more than 4 years

    Pros

    The pay was good at the time. Co-workers were great.

    Cons

    Where to begin.. Picked on by upper management, demoted and sent to new hire training when I'd worked there for almost 3 years. Alwayshad great yearly reviews. I was fired a month after taking FMLA for a deathly ill child. Favoritism shown to brown nosers. Hard workers used and abused. The lazy rule this company. Not to mention their product is nearly useless. I can't believe they're still in business.

    Advice to Management

    Decrease ego. Increase cognition. Reward results. Punish laziness.

    Warrantech2018-01-20
  8. "BA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bedford, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Warrantech full-time for more than 9 years

    Pros

    Had a great manager until she was pushe dout

    Cons

    so much political powe. local management doesn't have support from corporate AMT

    Warrantech2018-01-11
  9. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Worth, TX
    Positive Outlook
    Approves of CEO

    I have been working at Warrantech full-time

    Pros

    Good starting pay Health insurance 401k match PTO that carries over yearly

    Cons

    Terrible shifts (bids) Working with escalated customers with little support from management Little advancement opportunities

    Advice to Management

    Provide more support for agents in highly escalated caller situations. Provide more shifts with weekends off.

    Warrantech2017-12-06
  10. Helpful (1)

    "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Bedford, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Warrantech full-time for more than 9 years

    Pros

    There are some decent coworkers there, but the majority are the worst. For some working there is great due to passing work to everyone else as they work at doing nothing. If you're one of those people, then it may be the place for you, just make sure it's in the right department or position.

    Cons

    Through the years I've been there trying to get out, (i've accepted another offer, so I can write the truth), I've seen very bad business practices, bad attitudes, some workers can treat others horrible and no one stops it. I've seen people who report problems to HR suddenly get written up and fired quickly after (even if the company has people violating the law). There's no advancement opportunities for hard workers...

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    Advice to Management

    Get some structure and not just a diagram. The company is falling horribly when it doesn't have to be this way. Find ways to bring unity and good working relations between departments so objectives can be met for clients. Managment doesn't focus on the problems and rather attend to pampering the cry baby employees with healthy raises for the wrong reasons. Instead of listening only to those right below you, roll yout...

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    Warrantech2017-10-21
Found 48 reviews