WiredTree Reviews | Glassdoor

WiredTree Reviews

22 reviews

Filter

Filter

Full-timePart-time

2.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Zac Cogswell
11 Ratings

22 Employee Reviews

Sort: PopularRatingDate

  1. "Satisfied, no complaints"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    So much to do in WiredTree and various types of responsibilities. You get to learn a lot... unfortunately the company was sold...

    Cons

    Pays little less for what you do... managers were not that great before. Last manager was amazing. I believe WiredTree would be even better under his management.


  2. "Great place to start at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at WiredTree full-time (More than a year)

    Pros

    WiredTree has been a great experience for me overall. Everyone here is very collaborative and very helpful if you need assistance. You're not expected to know everything, and you aren't given huge punishment for making an honest mistake - usually the managers will just send you an email describing what you did wrong, and how to do it right the next time.

    Cons

    The training could use some work. I had about 3 months of training but that "training" was mostly just working on worksheets on my own, and doing some simple tickets. There wasn't a whole lot of teaching or guidance overall. Most of what I learned, I learned on my own.

    Advice to Management

    Hire more people - we'll be needing them! Improve the training, and make sure people know how to avoid making simple mistakes. Big mistakes are understandable, but when people repeatedly do simple things wrong it can be frustrating, especially since different shifts don't always get opportunities to talk to each other, except through the shift coordinators.

  3. Helpful (2)

    "Ok experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Linux Systems Administrator in Chicago, IL
    Former Employee - Linux Systems Administrator in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at WiredTree full-time (More than a year)

    Pros

    Great place to get official work experience

    Cons

    12 hour days.
    Work every ither weekend
    Pay not very good for job title


  4. Helpful (1)

    "A place to start but not stay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Linux Systems Administrator in Chicago, IL
    Current Employee - Linux Systems Administrator in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at WiredTree full-time (More than 3 years)

    Pros

    WiredTree is willing to hire those without experience as long as they know Linux and are good problem solvers. Some of the front line managers are really helpful and knowledgeable.

    Cons

    12 hour shifts can be brutal. No holidays off for those on shift. Human resources not very good. Initial training a bit haphazard. Pay a little low.

    Advice to Management

    Provide holidays.


  5. Helpful (1)

    "wt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at WiredTree full-time

    Pros

    Good place to learn basic webhosting / linuxing

    Cons

    Only learn as you go training. No professional development. Crappy hours.


  6. Helpful (5)

    "Jump in the deep end, hope you can swim"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at WiredTree (More than a year)

    Pros

    You're exposed to a lot of technology, hardware including data center rackmount servers and networking equipment, the software used to run those systems, tools to mitigate problems and attacks, and can pick up a huge amount of experience in dealing with network security and data backup.

    Cons

    While they present themselves in appearances as a startup, they lack all of the flexibility and care of employees' well-being that a startup might otherwise have. Very strict and short lunch times, no flexibility with different working arrangements such as standing desks (this makes more sense when you might be working a 12 hour shift overnight), and the initial training leaves a lot to be desired. Communication is very poor, from management down to the support and development staff. Very little flexibility with working schedules.

    Advice to Management

    Solicit feedback from your workers and actually take actions in response to that feedback, rather than distracting by doing something else entirely. Forget the free energy drinks and allow people to adjust their ergonomics so they can work best for you.


  7. Helpful (7)

    "WiredTree Explained"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Linux Systems Administrator in Chicago, IL
    Current Employee - Senior Linux Systems Administrator in Chicago, IL
    Doesn't Recommend
    Neutral Outlook

    I have been working at WiredTree full-time (More than 3 years)

    Pros

    Chances are you will assuredly learn things, both technical and not. You will get hands on with some current equipment and software, deal with reckless management, and learn to work under stress with difficult customers. These are things only experience can teach. They have fantastic chairs, which is good because you will be in them 12+ hours a day. Also, you will undoubtedly lose weight because you cannot eat during those 12 hours. Being thin is a plus.

    Cons

    WiredTree management is woefully apathetic. You can get nothing accomplished by attempting to work out any issues with them. Once you address issues they recognize you are a problem. This is especially troubling if there is a 'batch' of new hires recently; you can be assured one is going to be slotted for your spot. This is not an opinion. I have seen it happen dozens of times. Management tends to get their feeling hurt if you do not agree that you are happy. They take your issues personally and seek to end the relationship.The big thing that the management does care about is negative tweets. If you are the cause, look out! Staff is made to do impossible things in order to mitigate any troubling feedback.

    Most reviewers have mentioned this and I reiterate because it is fact. There are no lunches and there are no breaks. If you get up to use the restroom, you are glared at. When you get hired, you are told you get 45 minutes over an 12 hour shift. This simply has never occurred. You instead can watch them eat breakfast, lunch, and potentially dinner. You are allowed to smell their food, but to never eat your own. Most folks will wait until the managers leave and smuggle food to their desks and hope 'HR' does not walk in.

    There is a genuine rift between sections of staff. There is the group that was friends when the venture was launched, and there are the hires. You should be aware that you will be working in a hostile environment, moreso until you figure out who is on which side of the fence. You will not see this during the 'training period'. It will take a few months before the backbiting becomes obvious.

    Taking your grievance up with HR will not only get you a blank look, but now management is aware you have a gripe. I already explained how this will end for you. Likely there are some regulations not being followed between an obvious conflict of interest and the lack of being allowed a lunch. We might need to follow that up with the proper channels.

    The people you work with are great. In most cases they will extend help to you. Some weak ones manage to slip through the cracks. One in particular really stands out. She will duck and dodge any issues of relative difficulty. She targets tickets that are simple; password resets, firewall allows, etc. This allows her to have inflated counts of resolved issues, while you actually have to work to get resoolution with the issues you get stuck with. If a ticket goes sour she will duck out on it, and it becomes your issue. Managers are aware of this behavior and have never attempted to resolve it, regardless of the amount of complaints.

    WiredTree hiring practices include hiring large amounts of workers at a time. This is because of how fast people quit; most wash out during 'training' or soon after. The ones that stay are used to replace the admins that they are getting ready to fire. We are always short staffed. We cannot hire people fast enough. I have seen the workers roll 3 times fully since I started here. It is the most acute employee atrition I have ever seen. Forget about taking sick time or vacation. This must be approved in order to be used. As we are always short staffed, you are always needed in that chair.

    Shifts are 8AM-8PM and 8PM-8AM. You need to get out of the office quickly. At 8:01 you are on your time, you have to be back again before 8. Transportation, food, shower, sleep etc need to be budgeted into that 12 hours.

    Wages are low, and bonuses are small and done via a lottery system. It is a good start in the industry and as soon as you quit you can expect your wages to double. The key to working here is to know the truth, and know that it is a very temporary job. Management will try to sell you the dream, but it is not to be had here. If you have the chance look into the eyes of both the management and the employees. You will see exhaustion and desperation. Nobody here is happy(from what I saw week after week). As long as you know what you are really get into, go for it! I did.

    Advice to Management

    Start the healing process by discontinuing your campaign of inaccurate replies to negative reviews. Saying that there has been a change, and that the reviewer worked there long ago is wrong. It is this inaccuracy that made me step forward and alert curious and cautious people to what is *currently* occurring. If you constantly run people into the ground, not allow them to eat a lunch, and make them to work in low temperatures, they will inevitably leave you.It makes sense to polish your staff into a well oiled machine, a unit capable of cooperation and leveraging talent, skill, and experience. However, talented personnel quit nearly as soon as start working, and the experienced get driven away. The reason medical insurance is free after 2 year is because no one stays that long. So, to remedy this, treat employees like they mean something to you. Attempt to be competitive with pay. Consider letting employees have a day off on Christmas. Stop yelling like its the Marine Corp and start hearing what we try to tell you. Happy workers make you more money because they want to see you succeed. Success is a 2 way street. Please do not reply to this review with verbal smoke and mirrors hoping to mitigate my statements in the eyes of readers.

    WiredTree Response

    Feb 19, 2015 – VP of Customer Service

    I am sorry that you seem to be so upset with your time at WiredTree, but there are some gaps in your review. You state that you are a Current Employee - Senior Linux Systems Administrator and have... More

  8. Helpful (2)

    "Great opportunity to grow admin skills in a challenging environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Linux Systems Administrator in Chicago, IL
    Former Employee - Linux Systems Administrator in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at WiredTree full-time (Less than a year)

    Pros

    You will be surrounded by skilled admins and shift coordinators who are willing to extend their knowledge when asked; The experience you gain will be extremely useful to better your career as a systems admin; The range of tasks you take on don't stop at console work (ie, hardware and data center work will be a part of your day-to-day); Communication skills, critical thinking, and focus will be sharpened in order to complete your tasks as an admin here; Management is very experienced and professional, and are excellent trainers in acclimating someone to the work life of a web hosting admin; compensation is fair and is open for growth if you keep with it multiple years.

    Cons

    The shifts are long (12 hours) and the customers aren't always in a great mood or great communicators. Be prepared to take on a night shift if you are getting worked into the schedule (this could be a plus for some); The size of shift teams seem a bit light on shifts that get very busy; The vacation hour policy is stingy if you haven't worked there for multiple years; Some issues may be above your skill level and there may not be an immediate superior available to help sort the issue out quickly.

    Advice to Management

    Better cohesion or positive reinforcement to admins would be helpful and encouraging during long periods of time where communication between employee and manage does not exist or is difficult to have regularly (ie, night shifts). It may be beneficial to offer quarterly or half-year salary reviews to help keep employees dialed in to the company...which is also good for feedback on skills/admin status.

    WiredTree Response

    Sep 19, 2014 – VP of Customer Service

    Thanks for your review of WiredTree and for your hard work while you were with us! We are glad that you found the on the job training and overall experience here to be a positive one. We are trying... More


  9. Helpful (8)

    "Completely Tricked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Linux Systems Administrator in Chicago, IL
    Former Employee - Linux Systems Administrator in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at WiredTree full-time (More than a year)

    Pros

    Up to date technology and you get to take your laptop home with you. There's a bar literally downstairs and across the street. Good places to eat. Train drops you off a block away. Chairs are comfortable.

    Cons

    Management yells at you, talks behind your back, and prevents you from eating lunch. HR is the owners wife which if you ask me is completely unprofessional and a conflict of interest. HR also doesn't seem to have a clue on how to answer any questions you may have. Management even talks behind managements back A LOT. The infrastructure there is terrible. Cable management in non-existant. 12 hour shifts are very trying especially when you don't get a real lunch break. The turn around rate is about a year. They either fire you after that time or you will quit. There are employees there merely to snitch on others. The promises they make when you are first hired become mere dreams. Senior Admins have a god complex and almost laugh at you when you have a question. Training is terrible. Training was a workbook while the trainer surfed the internet not even helping with the queue. Floor manager is a nice guy but he is probably the one you want to watch what you say to the most. Many false misleading things have come from him too often. It seems like management is overworked just like everyone else. Pay isn't great and receiving a raise is almost impossible. Even if you are approved for a raise, they make sure to wait 3-6 months before actually giving you a raise. Employees have been fired unjustly with no warning or reason. You cannot eat at your desk so you starve until management leaves even though Management and other senior eat at their desks. Prepare for coats and gloves all year around. Even when people complain about numbness in their hands from the cold it is disregarded without even a simple compromise. If you increase the heat when management leaves they yell at everyone for electricity cost when all the employees are trying to do is stay a little warm because the temperature is set to 60 degrees.

    Advice to Management

    Listen to your admins, stop yelling at them, actually give people raises and make room for shift changes and employee needs. LET YOUR ADMINS EAT!! depriving employees from lunch breaks regardless of if they're salaried is LAW not an option to contemplate about.

    WiredTree Response

    Oct 22, 2014 – VP of Customer Service

    I am sorry you felt tricked. That is the last thing we want people to feel. It sounds like you were with us a while back based on your pros listed and we have changed and improved a lot of things... More


  10. Helpful (8)

    "Wretched little sweatshop"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Linux Systems Administrator in Chicago, IL
    Former Employee - Linux Systems Administrator in Chicago, IL
    Negative Outlook
    Disapproves of CEO

    I worked at WiredTree full-time (More than a year)

    Pros

    WiredTree is an awful place to work, but it is a place to work. It's pretty easy to get hired there, if you seem to know your way around linux they'll give you a chance. And the people who survive more than a few months are quite remarkable, smart and hard-working and funny without exception, and somehow they deliver a high quality of service in spite of everything.

    Cons

    Severe, chronic, almost criminal understaffing. They're trying to compete against larger companies with a skeleton crew and the workload and stress level are off the charts. Every single day you feel like you're skirting the edge of disaster, and nothing ever gets better.

    Upper management is cheap, dishonest, erratic, unprofessional and almost comically disorganized. I think they're smart nerds who got picked on a lot and grew up to be frightened, angry and mean. They seem to be unaware of, or unconcerned with, the constant frustration faced by employees and refuse to take responsibility for anything. Their solution to every problem is to "push harder", "dig deeper", "go the extra mile".

    Training is minimal and largely irrelevant. Documentation consists of the google and a hit-or-miss wiki. Support policies are ill-defined, usually ex-post-facto and sometimes contradictory. There is no solutions database, no issue tracking, no trends analysis. Admins are constantly re-inventing the wheel.

    Back-end infrastructure is held together with chewing gum, velcro, and ebury worms. Like everything else about the place, it was thrown together in great haste and without a plan.

    Pay is very low and benefits almost non-existent.

    Bottom line, everybody, and I mean everybody, eventually gets fed up and quits.

    Advice to Management

    If they don't realize there's a problem by now, they never will. At some point the revolving door will turn into a mass exodus and that will be the end of it.

    WiredTree Response

    Jun 23, 2014 – VP of Customer Service

    Thanks for your review of your time here at WiredTree. I can say that that we have been working hard on fixing any pain points that our staff may feel. I wish you would have provided this feedback in... More


Showing 22 of 22 reviews
Reset Filters