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Yellow Pages Reviews

Updated February 22, 2018
495 reviews

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2.9
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Yellow Pages CEO David A. Eckert
David A. Eckert
23 Ratings

495 Employee Reviews

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Pros
Cons
  • The upper management has no real competitive advantage in the market (in 16 reviews)

  • Little to no employee perks, and whatever perks are left are slowly being taken away by the new CEO (in 7 reviews)

More Pros and Cons

  1. Helpful (2)

    "I would work here again"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    Pros

    Good people and positive environment. I would go back to work for the company if I ever relocate back to Indianapolis or if they opened a location where I currently live.

    Cons

    As a designer I wish there was more direct communication between the customers and the designer.

    Yellow Pages Response

    Oct 13, 2016 – Yellow Pages / Pages Jaunes - Canada

    We’re glad to hear that your experience was a great one and we’ll definitely be taking your comments into consideration as we look to constantly improve our customer fulfillment experience.


  2. "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager
    Former Employee - Project Manager
    Recommends
    Neutral Outlook

    I worked at Yellow Pages full-time (More than 3 years)

    Pros

    Good work life balance
    Good people

    Cons

    Slow to move especially regarding innovation

  3. "Good commission, tough work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital Account Executive in Birmingham, AL
    Former Employee - Digital Account Executive in Birmingham, AL
    Doesn't Recommend
    Negative Outlook

    I worked at Yellow Pages full-time (More than a year)

    Pros

    Great commission structure. Good PTO.

    Cons

    120 phone calls a day. A lot of pressure from management.

    Advice to Management

    More focus on customer service.


  4. Helpful (1)

    "Meh"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Yellow Pages full-time

    Pros

    Benefits were decent; overtime available

    Cons

    Cap on advancing; cliquey managers


  5. Helpful (1)

    "Great Pay, that's it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Yellow Pages full-time

    Pros

    The pay was really great.

    Cons

    The corporate structure was a joke.

    Yellow Pages Response

    Dec 14, 2017 – Yellow Pages / Pages Jaunes - Canada

    As in other companies, YP periodically reviews its structure to ensure it has the proper skillsets and that our employees are fully equipped as we want everybody to be able to contribute with the... More


  6. Helpful (4)

    "sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Phoenix, AZ
    Former Employee - Sales in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Yellow Pages full-time (More than a year)

    Pros

    work from home and have the ability to work your own hours

    Cons

    where should I start. the management is all trash. They do nothing to help you at all. 4 managers have been fired in months and replaced with no one. The product doesn't work and you have to lie to every customer to try and sell.

    Advice to Management

    you suck

    Yellow Pages Response

    Sep 28, 2017 – Yellow Pages / Pages Jaunes - Canada

    Thank you for your feedback. We're sorry to read that your experience did not meet the standards we’ve set for ourselves. We are happy to share that we offer competitive benefits and work-life... More


  7. Helpful (4)

    "Poor Pay, Drudge Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Content Writer in Indianapolis, IN
    Former Employee - Content Writer in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Yellow Pages full-time (More than a year)

    Pros

    The CEO was a well-intentioned man but seemed out of his depth. His business was failing when I was there. Couldn't inspire his employees that he knew what he was doing.

    Cons

    The culture was too young & immature. Even the managers were too young. They were managing people far older than them & didn't have the life experience to do so.

    Advice to Management

    Need to work on effective communication with employees. Quit ignoring problems. This is why the turnover rate is so high.

    Yellow Pages Response

    Sep 28, 2017 – Yellow Pages / Pages Jaunes - Canada

    High morale and employee well-being are of the utmost importance not only to HR, but to all departments across the company. We actively seek out areas and ways to improve and work with all managers... More

  8. Helpful (2)

    "YP is ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Yellow Pages (More than 3 years)

    Pros

    Commissions were really good. Made over $50k in 6 months. But they changed compensation plan tremendously

    Cons

    Lowered compensation plan and have to find leads to call all day


  9. Helpful (3)

    "Director"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Yellow Pages full-time

    Pros

    Great colleagues, flexible work schedule.

    Cons

    Since operates in very old-fashioned methods. Not open to innovative ideas and very slow to change. Doesn't leverage the talent to take advantage of fresh perspectives on products & processes.


  10. Helpful (6)

    "Easy and relaxed, but a dead end job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Yellow Pages full-time (More than 5 years)

    Pros

    No stress, flexible hours, easy, and great coworkers. We all kind of feel like we're on a sinking ship, but it's a comfortable ship with good people to talk to as the ship sinks. We can take time off pretty much any time we need it, and if you're good at your job, you can spend a good portion of the day hanging out. Most people probably spend 30-40% of the day working. I never have to take work home with me, not ever!

    The managers and senior managers all kind of share the same pain as the grunts, so they understand and are empathetic towards us.

    Cons

    Low pay, no growth opportunities. It's very unlikely that in Indianapolis you will ever move beyond your current position. The prospect of layoffs always feels a little too present. Pay is well below average, and we see no signs that will ever change. There is almost no motivation to work harder or perform better, because the best employees and the worst employees will both never go anywhere. Very little reward or consequence for job performance.

    Corporate leadership pays lip service to employee engagement, but little more. Even after we say exactly why our morale is low, executives dismiss and deflect to latch onto unrelated issues. Caring about how employees feel stops COLD above the senior managers.

    The sales team seems to have largely given up, and shifts blame to production teams. Because we rely on them for our jobs, we're all doomed when they fail to perform.

    There are no exhaustive training programs, unless you count a Lynda subscription, of which we are officially allowed 8 hours of training time...per year. The digital production teams are supposed to be the future of YP, but we're certainly not treated like it.

    Advice to Management

    Listen to employees. Don't just say you take employee engagement very seriously, then deflect our concerns and say you think it's actually something else that's wrong. We know what's wrong; we live it.

    Pay us what we're worth to the company. If we feel like we're worth little, we'll work like we're worth little.

    Since our job is entirely on the internet, let us work from home sometimes. By flatly denying this, corporate demonstrates they have no trust or confidence in employees.

    Reward high performers, and not just hopefully at the beginning of the year, if everyone else does well too. Don't make the managers and senior managers go behind your corporate backs to offer unsanctioned benefits for employees.


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