Yellow Pages Reviews | Glassdoor

Yellow Pages Reviews

Updated June 18, 2018
530 reviews

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2.9
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Yellow Pages CEO David A. Eckert
David A. Eckert
41 Ratings

530 Employee Reviews

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Pros
Cons
  • "Communication between departments as well as between upper management and employees" (in 17 reviews)

  • "Uncertainty of when you’ll lose your job due to lay offs as the company is trying to turn around" (in 11 reviews)

More Pros and Cons

  1. "Sales Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Maitland, FL
    Former Employee - Anonymous Employee in Maitland, FL

    I worked at Yellow Pages full-time (More than a year)

    Pros

    They had really great benefits, nice salary plus commission structure, loved my coworkers

    Cons

    The products we sold didn't work. Account Management was a nightmare

    Advice to Management

    Well closed now,..and under dex media for reasons I mentioned above


  2. Helpful (5)

    "IDIOCY RULES per CEO's leadership style"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Yellow Pages full-time

    Pros

    A paycheck. A lot to laugh about.

    Cons

    Headaches. Broken NetLinx systems. Lack of intelligent, effective communication. Lack of leadership. Lack of human resourses. THE single worst sales team I have ever worked with. THE single worst management team I have ever worked with. THE single worst HR I have ever experienced. THE single worst IT department I have ever worked with. THREE CEOs and SEVEN DIRECTORS in 5 years??!! The sales team is worthless, does a majority of their jobs incorrectly, then whines when they can't get the rules and deadlines broken to cater to their own idiocy, THEN they cry for higher commission. Hey, YP MACs...DO YOUR JOB THE RIGHT WAY. Try EARNING a commission instead of feeling entitled. Hey, YP MANAGERS...learn ethics, learn leadership, hire qualified people instead of your family member or neighbor. Hey IT...you're seriously awful and clueless.

    Advice to Management

    Quit. Go back to school. Learn how to manage with a spine, tact, and ETHICS. Put a human resourses rep in every office, not just your favorites. THINK about the low quality of your staff. Stop nepotism. Stop sexism. Stop unfair/unethical promotions. Fire all sales staff and hire some reps that have a functioning brain and can use it well. Hire managers with spines, ethics, and intelligence. Are you sending jobs to India because you're out of smart people up in Canada?

  3. Helpful (12)

    "Work hard, get outsourced"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook
    Disapproves of CEO

    I have been working at Yellow Pages full-time

    Pros

    PTO and flexible scheduling benefits.. I also enjoyed the team I worked in/with.

    Cons

    I can't even count how many CEOs/Presidents we have had in the past 8 years.. And now, due to years of mismanaged funds and product lines, my job is being outsourced overseas to people who will NOT be able to operate at the same level of expertise and knowledge of the product. I will be watching to see this company slowly crumble..

    Advice to Management

    Seems a bit too late for all of this, but you should have listened more to the production-level employees for suggestions on product offering improvements. So many bad business decisions and then, hey just close up a couple shops.. no harm, no foul, right? As long as the top-tier personnel get their big paychecks.


  4. Helpful (1)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Yellow Pages full-time

    Pros

    Great pay, Great experience, Great people, Great training.

    Cons

    The public view of the companies product made it difficult to connect with business owners. The general perception of the public was that the phone book was irrelevant, obsolete and out of date.

    Advice to Management

    The management should have taken stock in there front line employee's and valued there input.


  5. "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager
    Former Employee - Project Manager
    Recommends
    Neutral Outlook

    I worked at Yellow Pages full-time (More than 3 years)

    Pros

    Good work life balance
    Good people

    Cons

    Slow to move especially regarding innovation


  6. "Good commission, tough work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital Account Executive in Birmingham, AL
    Former Employee - Digital Account Executive in Birmingham, AL
    Doesn't Recommend
    Negative Outlook

    I worked at Yellow Pages full-time (More than a year)

    Pros

    Great commission structure. Good PTO.

    Cons

    120 phone calls a day. A lot of pressure from management.

    Advice to Management

    More focus on customer service.


  7. Helpful (1)

    "Meh"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Yellow Pages full-time

    Pros

    Benefits were decent; overtime available

    Cons

    Cap on advancing; cliquey managers

  8. Helpful (1)

    "Great Pay, that's it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Yellow Pages full-time

    Pros

    The pay was really great.

    Cons

    The corporate structure was a joke.

    Yellow Pages Response

    Dec 14, 2017 – Yellow Pages / Pages Jaunes - Canada

    As in other companies, YP periodically reviews its structure to ensure it has the proper skillsets and that our employees are fully equipped as we want everybody to be able to contribute with the... More


  9. Helpful (5)

    "sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Phoenix, AZ
    Former Employee - Sales in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Yellow Pages full-time (More than a year)

    Pros

    work from home and have the ability to work your own hours

    Cons

    where should I start. the management is all trash. They do nothing to help you at all. 4 managers have been fired in months and replaced with no one. The product doesn't work and you have to lie to every customer to try and sell.

    Advice to Management

    you suck

    Yellow Pages Response

    Sep 28, 2017 – Yellow Pages / Pages Jaunes - Canada

    Thank you for your feedback. We're sorry to read that your experience did not meet the standards we’ve set for ourselves. We are happy to share that we offer competitive benefits and work-life... More


  10. Helpful (5)

    "Poor Pay, Drudge Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Content Writer in Indianapolis, IN
    Former Employee - Content Writer in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Yellow Pages full-time (More than a year)

    Pros

    The CEO was a well-intentioned man but seemed out of his depth. His business was failing when I was there. Couldn't inspire his employees that he knew what he was doing.

    Cons

    The culture was too young & immature. Even the managers were too young. They were managing people far older than them & didn't have the life experience to do so.

    Advice to Management

    Need to work on effective communication with employees. Quit ignoring problems. This is why the turnover rate is so high.

    Yellow Pages Response

    Sep 28, 2017 – Yellow Pages / Pages Jaunes - Canada

    High morale and employee well-being are of the utmost importance not only to HR, but to all departments across the company. We actively seek out areas and ways to improve and work with all managers... More


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