I applied online. The process took 3 weeks. I interviewed at Verizon (Houston, TX) in Jan 2011
Interview
Applied online, Got a call after few days
1.telephonic interview last for 15 mins,
Explain your profile, basic desktop and networking questions related to Windows XP, Modem, router, Mac OS Basic.
2.Computer Based Skills and knowledge test.
30 Q's on IT related, typing test, multi-tasking final round.
3.HR round-1:1 with the recuriter
4.supervisor round- Final round.
I applied online. The process took 3 weeks. I interviewed at Verizon (Tampa, FL)
Interview
The interview process was expected: Initial online testing, a phone interview with HR, a face-to-face interview with HR, and then a group interview with a couple of managers from the department you were applying for.
Interview questions [1]
Question 1
The basic interview questions to gauge my qualifications and ability to think on my feet.
I applied online. The process took 3 weeks. I interviewed at Verizon
Interview
After holding the position of customer service rep for almost two years (in good standing) I applied for an open technical support position in my call center. I submitted my resume and got called to take an assessment test to gauge my knowledge on computer hardware and software terms. I was concerned I did not do a good job on the assessment so you can imagine my excitement when I got called in for an interview. The interview consisted on how I would handle customers' technical questions and ask me to also described (in detail) the steps needed to back up a customer's iPhone to the cloud.
Interview questions [1]
Question 1
Explain how you would handle a customer that calls in after their phone breaks down and wants to back up their phone.
Phone interview first, followed by a test you take in office on a computer that evaluates your ability to multitask, then, a month later you get a 1:1 interview with a call center supervisor. A month later, you get a call back with an offer. They use the STAR approach for interviews.
Interview questions [1]
Question 1
"Tell me of a time you've had to deal with a tough customer and what did you do?"
