Klarna FAQ

All answers shown come directly from Klarna Reviews and are not edited or altered.

29 English questions out of 29

March 10, 2020

What is health insurance like at Klarna?

Pros

The customer service agents and some of the managers are nice people.

Cons

Barely get paid minimum wage (if you get the bonus) A coronavirus disaster waiting to happen (“don’t worry, Berlin is at low risk”) No benefits other than health insurance, which is mandatory Terrible environment in general Head office in Stockholm does not listen too are care about it’s employees outside of Sweden Company not as smoooth as it thinks it is You feel feel horrible helping this bank put people in debt

Advice to Management

Pay your employees more (much more) if you want to keep them. This is such stressful and demanding work for such very low pay. Visit your offices around the globe and think to yourself if you would feel comfortable working in that office. The environment and amenities for these offices are so depressing and unwelcoming. Allow employees to work from home instead of inside of an office with hundreds of people talking around you. These conditions make the work that much more stressful. In addition, it’s difficult to stay healthy as someone is always sick, which creates an ongoing cycle of flu symptoms throughout the office. I’m 100 positive someone or many will get the coronavirus here at some point.

No benefits other than health insurance, which is mandatory

March 10, 2020

See answer

October 13, 2020

What are perks and other benefits like at Klarna?

Pros

- Klarna makes use of the latest technologies to enable Data Scientists - Many different project areas where Data Science is used at Klarna. - If you have a new idea - you can start a team to focus on this problem space. - Klarna has many benefits, wellness bonus, pension top up, mortgage discounts, breakfasts, good coffee, etc

Cons

- There is a change that you will be required to work overtime (overtime is paid out or taken as additional days of leave). - Work form home policy is quite strict (pre-coronavirus) - hopefully this changes.

Advice to Management

Revise the work from home policy to be less strict.

- Klarna has many benefits, wellness bonus, pension top up, mortgage discounts, breakfasts, good coffee, etc

October 13, 2020

See answer

January 28, 2020

What is paid time off like at Klarna?

Pros

Very flexible schdule, great benefits, great environment to be in, free coffee, good PTO

Cons

Pay could be a little better

Very flexible schdule, great benefits, great environment to be in, free coffee, good PTO

January 28, 2020

See answer

June 21, 2018

Does Klarna offer relocation assistance?

Pros

Many great people Challenging projects Good office location Relocation support Nice events sometimes

Cons

As mentioned by others, CEO, Sebastian sees himself as a visionary and ultimately wants to make all decisions. He's backed up by other people in the CXO level, namely CPO, all having the same narcisstic accentuation. Together, they see the product teams as startups and themselves as investors, mentors and experts. They run weekly team reviews that turn into a fest of narcissism. The new operating model supports this. They don't trust anyone but themselves. They think that it's only them who knows how to do things. Not product managers, not designers. No-one. And don't you dare stand in their way. That said, they demand a lot. Working on weekends because management was ignoring the problem before and now they realised this *is* a problem? Check. They act like spoiled children, demanding, demanding, demanding and not giving anything in return. Success? It's their success. Problem? It's someone else to blame. The management creates an illusion of transparency, they run an employee engagement survey regular, but they don't give a damn about the results (which actually show how disappointed people are with them). Don't try to show them they are wrong, don't ask for trust, just do what you are told to--and you'll strive in Klarna. You can even do nothing as long as you are rubbing the right spots. The funny thing is that the company is still quite successful, but this is in spite of, not thanks to what management is doing. What else? Let me see... In HQ people are sitting on heads of each other and not viable solution is in sight. HR is non-existent. Global Mobility department doesn't seem to do anything at all, handing everything over to the agencies. Company doesn't seem to invest much in people. But hey, this makes sense if you only need juniors that won't ask any questions. More experienced and competent people leave soon or burnout really quick.

Advice to Management

My advice? As if they would care about that. But the best thing that can happen to this company is the change of CEO and CPO. And more competent people on some Director positions.

Relocation support

June 21, 2018

See answer

February 5, 2020

Does Klarna offer family leave?

Pros

I worked at Klarna for just over a year. In my time there I was able to thoroughly be immersed in B2B sales and learn a ton about the eCommerce space. You work with exciting companies and there is potential for personal growth. Worked with an amazing team who all worked hard and continuously wanted to please management and impress the top dogs. Great work life balance, PTO, parental leave, and a decent starting salary. They provide you with the right tools and equipment you need to successfully execute your job. There were a lot of travel opportunities and they created amazing camaraderie amongst teams with the company culture.

Cons

The start up culture created a fast paced environment which unfortunately caught up to them. The CEO and all of management is too caught up in being the same as the competition which made us feel like we were dogs chasing our own tail, it was fun but always chasing. Does not have a sales oriented mindset which created a disconnection between the sales and marketing teams. Internal communication was terrible. Impulsive decisions made by the higher ups without anyone telling them to consider the consequences have led them to a pivotal point in the success of the company. They have the talent and people willing to work hard but don't know how to execute. Sometimes it felt like they spent money to literally just spend it. There was no real budget, and they are too busy trying to look like a cool brand rather than running a great company

Advice to Management

Stop spending unnecessary money. Don't stop focusing on the small companies. Don't let more people go based upon "inefficiencies" when there are problems with the product that need to be fixed first. Focus on good internal communication.

Great work life balance, PTO, parental leave, and a decent starting salary.

February 5, 2020

See 1 more answer
  • 1
  • 2
  • 3
  • 4
  • 5

29 English questions out of 29