Klarna FAQ

Have questions about working at Klarna? Read answers to frequently asked questions to help you make a choice before applying to a job or accepting a job offer.

Whether it's about compensation and benefits, culture and diversity, or you're curious to know more about the work environment, find out from employees what it's like to work at Klarna.

All answers shown come directly from Klarna Reviews and are not edited or altered.

46 English questions out of 46

February 5, 2020

What is paid time off like at Klarna?

Pros

I worked at Klarna for just over a year. In my time there I was able to thoroughly be immersed in B2B sales and learn a ton about the eCommerce space. You work with exciting companies and there is potential for personal growth. Worked with an amazing team who all worked hard and continuously wanted to please management and impress the top dogs. Great work life balance, PTO, parental leave, and a decent starting salary. They provide you with the right tools and equipment you need to successfully execute your job. There were a lot of travel opportunities and they created amazing camaraderie amongst teams with the company culture.

Cons

The start up culture created a fast paced environment which unfortunately caught up to them. The CEO and all of management is too caught up in being the same as the competition which made us feel like we were dogs chasing our own tail, it was fun but always chasing. Does not have a sales oriented mindset which created a disconnection between the sales and marketing teams. Internal communication was terrible. Impulsive decisions made by the higher ups without anyone telling them to consider the consequences have led them to a pivotal point in the success of the company. They have the talent and people willing to work hard but don't know how to execute. Sometimes it felt like they spent money to literally just spend it. There was no real budget, and they are too busy trying to look like a cool brand rather than running a great company

Advice to Management

Stop spending unnecessary money. Don't stop focusing on the small companies. Don't let more people go based upon "inefficiencies" when there are problems with the product that need to be fixed first. Focus on good internal communication.

Great work life balance, PTO, parental leave, and a decent starting salary.

February 5, 2020

See 3 more answers

February 3, 2021

Does Klarna offer massages?

Pros

Fun and diverse colleagues (also referred to as heroes), international, free breakfast, dynamic work

Cons

very fast-paced, could improve on priority management

Advice to Management

Aligning on priorities between teams would improve the workload.

Fun and diverse colleagues (also referred to as heroes), international, free breakfast, dynamic work

February 3, 2021

See 1 more answer

September 30, 2019

Does Klarna offer relocation assistance?

Pros

+ you work with the latest tech + the majority of people on the individual contributor level are very smart and hard-working people + good benefits package + you learn a lot on a lot of levels (politics included)

Cons

- the CEO; the Swedish version of Elizabeth Holmes (in some sense). Over the last few years he has transformed from an inspiring leader to an arrogant copycat of Steve Jobs, who personally handles (i.e., micromanages) all important projects and fires people at will when they do not execute exactly what he orders. It is amazing to see how many C level executives have been fired. The ones remaining nowadays are hand picked individuals from the earlier years of Klarna (who grew with the company and the Sebastian cult mentality) and learned not to challenge him. - the majority of middle management must become YES-people as well (if they have not become already). I still do not understand why they hire competent people when all they want is someone to say "YES Sebastian, this is a great idea and I will execute it exactly the way you want me to. I know ... it doesn't matter if it is shady in terms of legal, compliance, privacy and if it will create huge technical debt that will eventually make us redo all the work from the beginning in a few years (which will eventually slow us down) ... if you want it now, I will do it now!" - the new operating model has segmented the company so much that eventually no one knows what the others are doing and everyone re-implements the wheel and does things in the way that will make them reach Sebastian's goal faster. Even if it makes no sense - the new operating model forces so much administration work to the team managers (or competence leads as they are called) that some of the smartest people in Klarna have become in reality glorified secretaries - a few year's ago product was harassing engineering with some seriously incompetent and arrogant product managers. Now they don't have to do that anymore ... product owns engineering completely. Engineering (or the "geeks" as Sebastian refers to them in some internal circles) gets to play with any cool toys they find out there on the internet as long as they can build pretty castles on the sand - do not expect career development opportunities (after a certain level) if you are not high five-ing everyone around you and shouting "Klarna is awesome". So many people have been playing this game and they even admit it in 1-1 conversations simply because they want to get a title that will help them step up to a new role in another company - all successes (real or fake) are celebrated but no lost deals or general losses are even ever mentioned. It feels that the company actively tries to hide problems and not learn from the mistakes of the past - you will work a lot. As a manager it is an unwritten rule that you have to pick up the phone and work at any given point (including during your vacation). This might become true even for individual contributors in some cases. The strangest thing is how the company has successfully managed to blur the limits between personal and professional time. I guess that is what Sebastian meant when he famously said "I do not believe in the work-life balance"

Advice to Management

Klarna products in a few years will have to be outsourced (and re-done completely) because they will have become exactly what all banks are being mocked about today; slow and inflexible due to the technical solutions and the way they were built a couple of years ago. This has actually already started and the outsourcing partners sometimes rub their eyes with how things have been built. When you treat engineers as keyboard monkeys, they will have to build things that will be unmaintainable and difficult to interoperate with other systems in a few years. As someone wisely said: "I have never seen a company building so much technical debt so fast"

+ good benefits package

September 30, 2019

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March 10, 2020

Does Klarna offer dental insurance?

Pros

The customer service agents and some of the managers are nice people.

Cons

Barely get paid minimum wage (if you get the bonus) A coronavirus disaster waiting to happen (“don’t worry, Berlin is at low risk”) No benefits other than health insurance, which is mandatory Terrible environment in general Head office in Stockholm does not listen too are care about it’s employees outside of Sweden Company not as smoooth as it thinks it is You feel feel horrible helping this bank put people in debt

Advice to Management

Pay your employees more (much more) if you want to keep them. This is such stressful and demanding work for such very low pay. Visit your offices around the globe and think to yourself if you would feel comfortable working in that office. The environment and amenities for these offices are so depressing and unwelcoming. Allow employees to work from home instead of inside of an office with hundreds of people talking around you. These conditions make the work that much more stressful. In addition, it’s difficult to stay healthy as someone is always sick, which creates an ongoing cycle of flu symptoms throughout the office. I’m 100 positive someone or many will get the coronavirus here at some point.

No benefits other than health insurance, which is mandatory

March 10, 2020

See 1 more answer

February 5, 2020

Does Klarna offer family leave?

Pros

I worked at Klarna for just over a year. In my time there I was able to thoroughly be immersed in B2B sales and learn a ton about the eCommerce space. You work with exciting companies and there is potential for personal growth. Worked with an amazing team who all worked hard and continuously wanted to please management and impress the top dogs. Great work life balance, PTO, parental leave, and a decent starting salary. They provide you with the right tools and equipment you need to successfully execute your job. There were a lot of travel opportunities and they created amazing camaraderie amongst teams with the company culture.

Cons

The start up culture created a fast paced environment which unfortunately caught up to them. The CEO and all of management is too caught up in being the same as the competition which made us feel like we were dogs chasing our own tail, it was fun but always chasing. Does not have a sales oriented mindset which created a disconnection between the sales and marketing teams. Internal communication was terrible. Impulsive decisions made by the higher ups without anyone telling them to consider the consequences have led them to a pivotal point in the success of the company. They have the talent and people willing to work hard but don't know how to execute. Sometimes it felt like they spent money to literally just spend it. There was no real budget, and they are too busy trying to look like a cool brand rather than running a great company

Advice to Management

Stop spending unnecessary money. Don't stop focusing on the small companies. Don't let more people go based upon "inefficiencies" when there are problems with the product that need to be fixed first. Focus on good internal communication.

Great work life balance, PTO, parental leave, and a decent starting salary.

February 5, 2020

See 5 more answers
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46 English questions out of 46

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