Klarna FAQ

All answers shown come directly from Klarna Reviews and are not edited or altered.

29 English questions out of 29

January 28, 2020

What are perks and other benefits like at Klarna?

Pros

Very flexible schdule, great benefits, great environment to be in, free coffee, good PTO

Cons

Pay could be a little better

Very flexible schdule, great benefits, great environment to be in, free coffee, good PTO

January 28, 2020

See 2 more answers

March 10, 2020

What is health insurance like at Klarna?

Pros

The customer service agents and some of the managers are nice people.

Cons

Barely get paid minimum wage (if you get the bonus) A coronavirus disaster waiting to happen (“don’t worry, Berlin is at low risk”) No benefits other than health insurance, which is mandatory Terrible environment in general Head office in Stockholm does not listen too are care about it’s employees outside of Sweden Company not as smoooth as it thinks it is You feel feel horrible helping this bank put people in debt

Advice to Management

Pay your employees more (much more) if you want to keep them. This is such stressful and demanding work for such very low pay. Visit your offices around the globe and think to yourself if you would feel comfortable working in that office. The environment and amenities for these offices are so depressing and unwelcoming. Allow employees to work from home instead of inside of an office with hundreds of people talking around you. These conditions make the work that much more stressful. In addition, it’s difficult to stay healthy as someone is always sick, which creates an ongoing cycle of flu symptoms throughout the office. I’m 100 positive someone or many will get the coronavirus here at some point.

No benefits other than health insurance, which is mandatory

March 10, 2020

See answer

January 5, 2021

What is paid time off like at Klarna?

Pros

lots of pto, plenty of benifits, friendly environment

Cons

Pay is not the best, not a lot of chances to move up

lots of pto, plenty of benifits, friendly environment

January 5, 2021

See answer

February 5, 2020

Does Klarna offer family leave?

Pros

I worked at Klarna for just over a year. In my time there I was able to thoroughly be immersed in B2B sales and learn a ton about the eCommerce space. You work with exciting companies and there is potential for personal growth. Worked with an amazing team who all worked hard and continuously wanted to please management and impress the top dogs. Great work life balance, PTO, parental leave, and a decent starting salary. They provide you with the right tools and equipment you need to successfully execute your job. There were a lot of travel opportunities and they created amazing camaraderie amongst teams with the company culture.

Cons

The start up culture created a fast paced environment which unfortunately caught up to them. The CEO and all of management is too caught up in being the same as the competition which made us feel like we were dogs chasing our own tail, it was fun but always chasing. Does not have a sales oriented mindset which created a disconnection between the sales and marketing teams. Internal communication was terrible. Impulsive decisions made by the higher ups without anyone telling them to consider the consequences have led them to a pivotal point in the success of the company. They have the talent and people willing to work hard but don't know how to execute. Sometimes it felt like they spent money to literally just spend it. There was no real budget, and they are too busy trying to look like a cool brand rather than running a great company

Advice to Management

Stop spending unnecessary money. Don't stop focusing on the small companies. Don't let more people go based upon "inefficiencies" when there are problems with the product that need to be fixed first. Focus on good internal communication.

Great work life balance, PTO, parental leave, and a decent starting salary.

February 5, 2020

See 2 more answers

October 18, 2018

How are senior leaders perceived at Klarna?

Pros

There are a lot of great people working at Klarna and there are many opportunities to advance or change path within the company. They also arrange a lot of events, guest speekers etc. that are really interesting.

Cons

The management is not working, at least in the lower levels. Most managers/team leaders are quite inexperienced as managers, they get close to no leadership training and there is a culture of micromanaging. From what I have seen many team leaders seem to point fingers and blame their team whenever something goes wrong, rather that owning up to it themselves and taking actions - something very different from normal Swedish work culture. My team leader treated people in postions below her terribly, really a bully rather than a manager. That said, there are good managers there too, but until the company culture changes and they start valuing good leadership I would advice people who value competent leaders to think twice before joining.

Advice to Management

Look over how you educate your managers and team leader and what kind of culture you are promoting.

Most managers/team leaders are quite inexperienced as managers, they get close to no leadership training and there is a culture of micromanaging.

October 18, 2018

See 27 more answers
  • 1
  • 2
  • 3
  • 4
  • 5

29 English questions out of 29