Customer Service Representative (CSR) applicants have rated the interview process at Academy Sports + Outdoors with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 78% positive. To compare, the company-average is 68.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 4 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at Academy Sports + Outdoors overall takes an average of 13 days.
Common stages of the interview process at Academy Sports + Outdoors as a Customer Service Representative (CSR) according to 9 Glassdoor interviews include:
One on one interview: 27%
Phone interview: 20%
Drug test: 13%
Presentation: 13%
Group panel interview: 7%
Other: 7%
Personality test: 7%
Skills test: 7%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 week. I interviewed at Academy Sports + Outdoors in Sep 2021
Interview
Within a couple of days of applying I got an invite to take a HireView interview, and a few days after that I got notified about the next interview which would be over the phone, and then a few days after that I was informed of the hiring decision.
Overall pretty happy with the speed at which they got things done
Interview questions [1]
Question 1
How would you deal with an equipment malfunction such as your headphones going out while on a call with a customer?
There was a virtual on camera interview then over the phone. You were asked to give information based on STAR method. I answered with STAR method. I don't recall any other information.
Interview questions [1]
Question 1
I was asked to tell them about myself. Just general information for a call center.
Initial resume Screening. Virtual interview and final meeting with hiring manager. There is also a questionnaire to assess job related skills..it all took less than two weeks from application to be hired
Interview questions [1]
Question 1
Tell me about a time when you had a difficult customer.
I applied in-person. The process took 3 days. I interviewed at Academy Sports + Outdoors (North Richland Hills, TX) in Feb 2023
Interview
An interview is a focused conversation where one party asks questions to assess the other’s skills, experience, and fit for a role, often determining compatibility for a job or opportunity.