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      Customer Experience Interview

      Aug 21, 2016
      Anonymous Interview Candidate
      Singapore
      Declined offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 1+ week. I interviewed at Airbnb (Singapore) in Jan 2016

      Interview

      After CV review, they contact to set up the date for the phone screening. passing the screening, offer an onsite interview. It was kind of difficult to me, but if you prepare the interview, may get an opportunity.

      Interview questions [1]

      Question 1

      what would you do if a customer says he/she can't reach to the host in the middle of night?
      2 Answers
      7

      Other Customer Experience Interview Reviews for Airbnb

      Customer Experience Interview

      Oct 21, 2019
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 months. I interviewed at Airbnb

      Interview

      One phone screen with the internal recruiter then 24 hour case. Once passed case, another phone screen with the hiring manager. In person interviews include a case presentation and three 1:1 conversations.

      Interview questions [1]

      Question 1

      In our last pilot, X happened. What would you do differently for our next pilot?
      Answer question

      Customer Experience Interview

      Mar 17, 2018
      Anonymous Interview Candidate
      Dublin, Dublin
      Declined offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Airbnb (Dublin, Dublin) in Feb 2018

      Interview

      Phone interview then a group lousy group experience:1 tell a fun fact about you. to the other candidates.. .. 2 a mock phone call... 3 a humiliating group experience(humans treated like monkeys) : 6 people must build a toy with the instructions of one of the candidates or, in other words: People stealing each other pieces of a toy to appear a good candidate in front of the hiring manager, shi××iest onboarding process ever... luckily I got a better job..

      Interview questions [1]

      Question 1

      tell a fun fact about you, how to solve an issue with a reservation
      Answer question

      Customer Experience Interview

      Sep 15, 2017
      Anonymous employee
      Accepted offer
      Positive experience

      Application

      I interviewed at Airbnb

      Interview

      Very long process with multiple rounds. Engaging people, not too hard questions. Different timezones so sometimes the interviews were at odd hours. Attention to how much you care about the concept of belonging.

      Interview questions [1]

      Question 1

      Have you travelled on Airbnb before?
      Answer question

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