I applied online. The process took 2 weeks. I interviewed at Marriott International (Los Angeles, CA) in Apr 2023
Interview
There is a test to be taken first. Then you can interview up to 3 managers with start questions. My suggestion is to think of situations you experience. Write down the problem, what you did, who helped you, and the resolution. You may used used the same example for multiple examples.
Interview questions [1]
Question 1
Star Questions/ scenarios. Be ready to talk about your past experience with clients.
It was a super chill interview, they definitely used the STAR method and asked typical questions, including about how to deal with a rude guest, and how you deal with a rude or uncomfortable coworker.
I applied online. I interviewed at Marriott International (New York, NY) in Feb 2025
Interview
Meet with manager at hotel. Answering questions about background. They called later in the week, I did not get the job. The process was simple and fast. I did not have enough experience
I applied in-person. The process took 4 days. I interviewed at Marriott International (Hotel) in Feb 2025
Interview
The front desk agent interview typically includes a phone screening, in-person interview focusing on customer service skills, problem-solving scenarios, communication abilities, and sometimes basic computer or reservation system tests. The front desk agent interview includes phone screening, in-person interview, role-play customer service scenarios, questions on handling difficult guests, multitasking, communication skills, familiarity with reservation systems, and sometimes basic computer proficiency tests.
