Sallie Mae Interview Questions | Glassdoor

Sallie Mae Interview Questions

Updated Sep 17, 2017
68 Interview Reviews

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Candidate Interview Reviews

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  1. Featured Interview

    Helpful (2)  

    Servicing Call Center Specialist I Interview

    Anonymous Employee in Newark, DE
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1+ week. I interviewed at Sallie Mae (Newark, DE) in August 2016.

    Interview

    Phone interview - in person interview - call for job offer
    Applied online, day later received email to schedule phone interview. Following that interviewed in person the next week. Recieved an email a day later to finish the application. 2 days later recieved offer via phone and email

    This process was extremely easy. The interviewers were very laid back.

    Interview Questions


  2.  

    Internal Auditor Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. I interviewed at Sallie Mae.

    Interview

    There were three interviewers that asked very different questions from each other. One interviewer was HR and asked very basic questions. One was a role play and one was standard interview questions

    Interview Questions

    • The role play question consisted of being a candy store owner and having to manage it more effectively.   Answer Question
  3.  

    Customer Care Advisor Interview

    Anonymous Interview Candidate in Middletown, DE
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at Sallie Mae (Middletown, DE) in August 2017.

    Interview

    I was first emailed to expect a call from the talent acquisition team. Two days later I received a phone call and I was prescreened and scheduled for an in person interview in two days which I was told was going to last for half an hour. On the day of the interview I arrived at 12:40pm and my interview was at 1:00pm. I was called at about 1:15pm by hiring manager. The interview lasted close to an hour. After which I was told I have to interview with the hiring manager's head. In the meantime I was asked to sit with a customer service advisor to listen in to incoming customer calls close to 2 hours before I got to meet the head. Upon meeting I was told i was going to interview with two other heads inclusive. However I interviewed with one since the other two were not available. I left their premises at 4:00pm and I've been there since 1:00pm for what was suppose to
    be half an hour interview. My overall experience was 2 out of 10 where 1 is very poor and 10 is excellent. The departments involved needs to be organized. Plus I think it's unethical to have someone listen in to calls when they've not be employed. I got to listen in to customers mentioning their full social security number and other details on the call. This is so wrong! If only Customer's knew someone else other than the employee was listening in on their call then that would be a different story altogether. Someone needs to advice customer care team at Sallie Mae to stop this practice. It does not feel right.

    Interview Questions

    • •Why Sallie Mae?
      •How would you handle irate customer?
      •how would you describe a great customer experience you personally had?   Answer Question

  4.  

    Internal Audit Summer Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Easy Interview

    Application

    I applied through college or university. I interviewed at Sallie Mae.

    Interview

    I interviewed at the University of Delaware through their career services. I went in with two other students, and we each met with three different people. The first I met with was an HR person, who told me the basics about the company. Very broad, told her about myself, she did the same. The second person I met with was someone in the internal audit department, she told me more specifics about the job. The third person I met with was also in the internal audit department. It was a relaxed environment. It is very much conversational, so be prepared with a lot of questions. It also helps to know a lot about their company. Their website is extremely informational.

    Interview Questions

    • Role play where I had to think of different objectives, risks, and controls in a candy shop, if I were consulting over it.   1 Answer
    • What do you know about our company?   Answer Question

  5. Helpful (2)  

    Senior Customer Communications Project Coordinator Interview

    Anonymous Interview Candidate in Newark, DE
    No Offer
    Neutral Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 1+ week. I interviewed at Sallie Mae (Newark, DE).

    Interview

    Got an email a few days after applying on LinkedIn, phone interview set up for following Tuesday (got the email on Friday) recruiter never called. I emailed her a half hour past the scheduled time and she apologized for being called into a meeting and having to reschedule. Pretty unprofessional and tells me my time isn't valuable. Finally spoke Thursday, nothing really mentioned about previous missed interview. Set me up for in person interview Monday, interview was short. Manager was nice but I didn't feel I got a chance to impress her with any of my skills or qualifications because she talked the entire time and didn't ask me any questions. Waste of my day off.


  6.  

    Database Engineer Interview

    Anonymous Employee in Newark, NJ
    Accepted Offer
    Neutral Experience
    Difficult Interview

    Application

    I applied through a staffing agency. I interviewed at Sallie Mae (Newark, NJ) in October 2016.

    Interview

    It was good. They did ask me questions related to my field on sql server DBA. It went smoothly as it was in the area of my interest. I made it through the interview.

    Interview Questions

    • About my roles and responsibilities, How would i fit into the job, my personality quiz.   Answer Question

  7.  

    Servicing Specialist I Interview

    Anonymous Interview Candidate in Newark, DE
    No Offer
    Negative Experience
    Easy Interview

    Application

    I applied in-person. The process took 1+ week. I interviewed at Sallie Mae (Newark, DE) in June 2016.

    Interview

    I applied online and about one week later received an email from the HR recruiter for a phone interview. Phone interview completed the next day and the recruiter was very informative. The actual interview was horrible, the interview was literally over in about 7 or 8 mins.. I asked questions to engage the conversation but he seemed to be rushed and wanted the interview to be over just as quick as it had started. I interview well but this one was by far the worst one in history. I wasn't surprised to not have received an offer, I wouldn't of accepted anyway.

    Interview Questions

  8.  

    Intern Interview

    Anonymous Employee in Newark, DE
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 1 day. I interviewed at Sallie Mae (Newark, DE) in May 2016.

    Interview

    Short single interview, no phone screen. Talked to two people at the same time for about a half an hour. They just asked questions about my resume and prior experience. Relaxed environment overall. After they asked questions, they asked if I had any questions. I asked a lot of questions and started a dialouge and then it was over. Whole process was under 45 minutes.

    Interview Questions


  9. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Killeen, TX
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through a staffing agency. The process took 1 day. I interviewed at Sallie Mae (Killeen, TX).

    Interview

    Typical interview held at the local work force center. There was a woman with a piece of paper asking me the questions on the paper. I had to slow down and restate my answers several times because she was required to write what I said, verbatim.

    Interview Questions

    • Where do you see yourself in five years?   1 Answer

  10.  

    Servicing Specialist I Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Sallie Mae in March 2016.

    Interview

    Completed application and within 2 days I was contacted to set a date for a phone interview. I set the date and had a 10-15 min convo, asked questions about my experience and how I would handle irate customers. Seemed like my answers were appreciated. Was told I would be contacted for a in person interview if they decided I would be a good fit for position. A couple days letter I got the email to schedule my interview! Interview day i get there about 10:45 for my 11 am interview.. Didn't get called until about 11:15... No biggie, cause I was nervous and needed a little time to get it together. The interview ended up being very relaxed and not intimidating! Went quickly! I answered the questions, he asked more, I asked a couple questions and it was boom.. Great meeting u, HR will contact you if we decide you are a good fit. I personally felt good about the interview. I left feeling like I was just talking to a friend about what kind of job environment I could grow in and where I would be in a couple years. My interview was on a Wednesday. I'm writing this review on Sunday and sadly I haven't heard anything just yet. Keep checking my email and answering any number that calls my phone so I won't miss it if they reach out! Hopefully good news is on the way!!

    Interview Questions


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