Friendly, lots of question and hypothetical situations in regards to customer service. Makeup portfolio was appreciated. Focus is on product knowledge and friendliness. Asked about retail background, what trainings I would be interested in. Also how hard I am willing to work to move up into a management position. Also my timeline I expect to management.
Interview questions [1]
Question 1
Customer service experience and future growth goals
I applied online. The process took 2 months. I interviewed at Sephora (Fort Collins, CO) in Aug 2013
Interview
Filled out an application online, received a call for a group interview a few days later. Easy, relaxed environment. Although it was a group interview, everyone gets a turn to speak which makes it easy. Had an interview with the store manager a few days later, again super easy, more of a conversation than an interview. Only issue was I had to wait over a month to start, which kind of sucked.
Interview questions [1]
Question 1
They will ask you what you would do if a client dropped a perfume bottle outside the store right after purchasing it.
The process took 1 week. I interviewed at Sephora (Toledo, OH)
Interview
The interview was a group interview with 6 other people. It was slightly competitive but also fun. We had one-on-one interviews as well. I was called after I left and was hired for the job.
I applied online. The process took 4 weeks. I interviewed at Sephora (Los Angeles, CA)
Interview
Long interview process: quick phone interview where we set up a date for a makeup demo , demo was done on another employee, then final interview with manager. Took about a month in total.
