I applied online. The process took 1 week. I interviewed at Support.com (Monroe, LA) in Sep 2018
Interview
The entire interview was over the phone which wasn't bad. Lasted about an hour and 15 minutes. No hard questions, call dropped and I was able to call back and continue like nothing happened.
Interview questions [1]
Question 1
If an iPhone has difficulty connecting to the internet, how would you guide a customer through the Network Settings?
I applied online. I interviewed at Support.com (Sunnyvale, CA) in Mar 2021
Interview
The application process tests you on some basic troubleshooting skills. After passing, you can schedule an interview. The interviewer was really friendly and asked me some basic troubleshooting questions. They give you time to research the problem being asked and care more that you're able to find the answer as opposed to knowing it. I was offered a job on the spot.
Interview questions [1]
Question 1
Why did you choose Support.com?
What is an early piece of technology that you owned that you really liked?
I applied online. The process took 1 day. I interviewed at Support.com (Joplin, MO) in Sep 2020
Interview
Interview was quick and painless. Was offered a job instantly. As long as your computer passes, they hire everyone. They discuss upselling and IT Support. Pay is not very good but you get to work from home.
Applied online and got a phone call and was asked basic computer questions and some mock and tech questions and they are asking about computer specs and if willing to do 100%
