Sutherland CSA - Customer Service Associate interview questions
Updated Jun 17, 2025Difficulty
Average
Experience
Very positive
How others got an interview
- 14%Employee ReferralEmployee Referral
- 14%Campus RecruitingCampus Recruiting
- 14%In PersonIn Person
- 14%Staffing AgencyStaffing Agency
Interview search
8 interviews
Sutherland interviews FAQs
- CSA - Customer Service Associate applicants have rated the interview process at Sutherland with 2.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 75% positive. To compare, the company-average is 65% positive. This is according to Glassdoor user ratings.
- Candidates applying for CSA - Customer Service Associate roles take an average of 21 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at Sutherland overall takes an average of 10 days.
- Common stages of the interview process at Sutherland as a CSA - Customer Service Associate according to 4 Glassdoor interviews include:
Phone interview: 20%
Personality test: 13%
Other: 13%
Presentation: 13%
Skills test: 13%
Group panel interview: 7%
One on one interview: 7%
Drug test: 7%
IQ intelligence test: 7%
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