Phone interview and in-person session. Interviewed with a number of current employees/managers. The first interview consisted of a sit-down session with two managers/team leads. It was very behavioral focused, asking about my experience dealing with a challenge and how I responded, as well as my work style and what my duties consisted of at my previous job. Also did a "ride-along" where I was able to listen in on the phone calls of a current employee and ask questions about how the day-to-day job duties work. I received an offer within about 7 days.

It was about a 2.5 hour long process. They had me interview for an hour with 2 mangers (2 on 1 setting) and then I call listened with two separate reps for an hour (1/2 hour increments). They wanted me to get a feel for the job. They wrapped it up with a final interview with the head manager for 30 minutes.