Customer Service Representative applicants have rated the interview process at United Airlines with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 83% positive. To compare, the company-average is 74% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 25 days to get hired, when considering 83 user submitted interviews for this role. To compare, the hiring process at United Airlines overall takes an average of 26 days.
Common stages of the interview process at United Airlines as a Customer Service Representative according to 83 Glassdoor interviews include:
One on one interview: 19%
Drug test: 17%
Skills test: 16%
Background check: 11%
Phone interview: 9%
Presentation: 7%
Personality test: 7%
IQ intelligence test: 7%
Group panel interview: 7%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 1 day. I interviewed at United Airlines in Oct 2011
Interview
The hiring process was long and drawn out partly due to the many, many clearances and background checks which are needed. Part of this was due to miscues between United and its HR contractor. I had to be extremely proactive to keep the hiring process moving.
Once you are offered the job there is a lot of paperwork which must be faxed to various locations. You can't email the forms back. If you don't own a fax machine this can become very expensive.
I was not told during the hiring process that steel toed boots are required for the job and I would have to provide them on my own.
1
Other Customer Service Representative Interview Reviews for United Airlines
I applied in-person. I interviewed at United Airlines (Austin, TX) in Nov 2025
Interview
The interview process was shortened to four questions, as two questions asked the same thing but were worded differently. The two interviewers who were supposed to attend did not, so I was interviewed by one man who asked the questions and wrote down my answers about how my experiences could apply to the role.
Interview questions [1]
Question 1
Tell me about a time when you had to help with one team member who was struggling, and what steps you took to address it.
asked six situational questions in person, wrote down your entire response in a packet. interviewer chose the questions from a list from each page. was sent to interview in separate room after brief presentation
Interview questions [1]
Question 1
give an example of when you went out of your way to help a customer
I interviewed at United Airlines (Los Angeles, CA)
Interview
hired on site. start date a month after offered the job. must pass a drug test and background check. questions asked were basic vustimer service questions . They were looking for you to answer questions with star method
Interview questions [1]
Question 1
Tell me about a time you went over and beyond for a customer.