Working at Express Scripts | Glassdoor

Express Scripts Overview

Saint Louis, MO
10000+ employees
Company - Public (ESRX)
Health Care Services & Hospitals
$10+ billion (USD) per year
The mission of Express Scripts – to improve lives by making medicine safer, more affordable and accessible – doesn’t exist in a vacuum. It relies on the collective contribution of 26,000 people, each of us bringing an authentic yet endless variety ... Read more

Mission: We are a pharmacy services company putting medicine within reach to make better health more affordable and accessible.

Company Updates

  • Customer relations specialist Andy B. shares his story of living with hemophilia and gives a look at how far we’ve come with treatments, knowledge and acceptance of this rare disease. Check it out:

    Hemophilia Then and Now: A Look at How Far We've Come

    Andy B. is a customer relations specialist working at Accredo, Express Scripts' specialty pharmacy. In my role with Accredo, I help our customers with bleeding disorders like hemophilia, overcome any obstacles to care, and connect them to financial and community resources. For those who may be unfamiliar, hemophilia is a genetic condition that keeps blood from clotting properly.

  • Honored to be included in U.S. Veterans Magazine's 2018 list of Top Veteran-Friendly Companies. We're grateful for the military service of our more than 2,000 veteran employees, and the work they do every day to support our patients, clients and each other.

    Express Scripts Recognized as a Top Veteran-Friendly Company

    Academy of Art University ACE - American Council of Exercise American Military University Angelo State University Anne Arundel Community College Argosy University Arizona State University Arkansas State University, Main Campus Ashford University Austin Peay State University Averett University Bellevue University Berkeley College Black Hills State University Brandman University Burlington County

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Express Scripts – Why Work For Us?

Since 1986, we’ve been doing two things incredibly well: taking care of patients and controlling costs for our clients. By putting our patients at the center of all we do, we’re able to help 83 million Americans access the medicine they need to get, and stay, healthy. But it takes a diverse group of smart and driven individuals to achieve this.

That’s why we’re always looking for creative, passionate and curious individuals to join our team. As an Express Scripts employee, you’ll be part of an energetic environment that champions outside-the-box thinking and being ‘all in’ for patients, clients and each other. An environment where you’re empowered to lead, explore and take control of your own career as you provide solutions that impact lives. Transforming healthcare is more important than ever before. It’s a transformation that needs thinkers, caregivers, trailblazers and craftsmen. Will you join us?

At Express Scripts, our commitment to diversity and inclusion is fueled by the passion and unique abilities of our 26,000 employees — a mosaic of talent that enriches our culture and ultimately helps us better serve our patients.

Whether it's through our inclusive culture, development opportunities, Employee Resource Groups, or having courageous conversations, we're building and sustaining a diverse and inclusive workplace and workforce.

Here's a quick look at some of our programs and partnerships designed to strengthen our commitment to diversity and inclusion:

  • Employee Resource Groups – Employee groups that provide a forum for networking, support, shared interests, and opportunities for development.
  • Diversity University – Learning and development opportunities for employees to expand their diversity and inclusion knowledge and skills.
  • Executive Diversity Advisory Board – Represents business functions from across the company and works actively to find ways to make our diversity a competitive advantage.
  • CEO Action for Diversity and Inclusion – CEO Tim Wentworth signed the CEO Action for Diversity & Inclusion pledge, promising to cultivate an environment that welcomes diverse experiences and perspectives. Additionally, Express Scripts was the first Fortune 100 company to host the “Check Your Blind Spots” mobile museum, which helps visitors identify their unconscious bias.
  • Experience Diversity Summit – At this annual summit, we host nationally recognized thought leaders and champions to share best practices, leading research and stories related to overcoming challenges and adversity in their personal and professional lives. By connecting individual experiences into a larger narrative, Express Scripts helps drive a greater understanding of each other and our differences.
  • Key Strategic Partnerships – Our diversity & inclusion initiatives includes partnerships with The Consortium, INROADS, NSHMBA, St. Louis Arc, MVR, MSE, and Best for Vets.
  • Top Workplace Recognitions – As a company, our commitment to diversity & inclusion has been recognized by USBLN, Human Rights Campaign, and DiversityInc.

Learn more about diversity and inclusion at Express Scripts, here.

Total Rewards

In return for serving our clients and patients and delivering on our mission to put medicine within reach, we invest in our people through our Total Rewards program. We provide resources, rewards and recognition that empower our people to maximize their potential, development and careers at Express Scripts.

Total Rewards Highlights:

Pay for Performance

Our compensation programs are designed to ensure we’re competitive, promote internal equity and consistency and align with our business objectives while maintaining a clear focus on paying for performance.


Express Scripts recognizes employees for doing the right thing at the right time. Every employee has the opportunity to recognize colleagues and be recognized for making a difference.

Health & Well-being

Express Scripts offers competitive health and well-being benefits with an emphasis on providing access to high-quality, affordable choices for our employees and their families. Our program includes valuable tools and resources that empower our employees to make good health decisions along the way.

Peace of Mind

Our benefits program includes valuable life and disability insurance coverage to help protect our employees and their families, plus a 401(k) Savings Plan, Stock Purchase Plan, and free financial counseling to help them prepare for the future.

A Better Life

As a company focused on our employees’ well-being, our Total Rewards program includes competitive paid time off benefits and other programs, services and deals that help our employees live a more well-balanced life such as tuition reimbursement, discounts and health advocacy services.

Transition to a career at Express Scripts!

The unique skills you've acquired in the military position you to succeed in a post-military career. That's why Express Scripts is an active, nationwide military partner committed to recruiting and employing:

  • Veterans, including those with service-connected disabilities
  • Separating active-duty service members
  • Military spouses
  • National Guard members
  • Reservists

While making the transition from the military to a civilian career may be tough, our open and inclusive culture, as well as our veteran employee resource group, VaLOR, works to increase the awareness and inclusion of veterans across our organization.

We value your commitment to service and are eager to add quality individuals like you to our team.


Employee Stories

Jay H., Employee since 2016

Associate Programmer Analyst
Austin, TX

From an early age, Jay had a knack for computers. When it came time for middle school though, he struggled to understand coding and almost gave up on programming for good.

Learn what changed Jay’s mind and how he’s pursuing his passion through a career in tech at Express Scripts.

Rich W., Employee since 2003

Site Director, Contact Center
St. Marys, GA

In 2003, Rich joined Express Scripts as a Patient Care Advocate in our contact center and, he came in with a plan.

Read Rich's story and learn how in just a few short years he moved from working in the call center to running it. 

Diane P., Employee since 1999

Supervisor, Eligibility
Memphis, TN

In her role with Accredo (Express Scripts’ specialty pharmacy), Diane manages a team that helps cancer patients get access to their medication. A big part of this job revolves around understanding the fear, apprehension and stress patients experience when reaching out to us. Diane has a special connection to these patients, because she is a breast cancer survivor.

Read Diane’s inspiring story and learn how she uses her experience to provide encouragement to the patients she serves.

Karina W., Employee since 2007

Senior HR Advisor, Labor Relations
St. Louis, MO

Over the course of nine years, Karina has held positions in four offices in three different cities. While she's learned a great deal during her time at Express Scripts, the one lesson that stands out most is the need to create meaningful reporting relationships. Without that lesson, she may have never been able to return after leaving the company in 2015.

Read Karina's story and learn how connecting with old coworkers allowed her to return to Express Scripts after a six month missionary trip to Manaus, Brazil.

Read more personal employee stories like those of Jay, Rich, Diane and Karina on our careers blog.

Express Scripts Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Express Scripts President & Chief Executive Officer Tim Wentworth
Tim Wentworth
438 Ratings
  • Featured Review

    Helpful (1)

    "We've come a long way ... and getting better!"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Express Scripts full-time (More than 3 years)


    Ability to help patients
    A lot of focus on employee engagement and improving the culture
    Love the emphasis on diversity and inclusion


    Silos still exist within the org

    Advice to Management

    Continue to focus on culture and improving the workplace

See All 2,463 Reviews

Express Scripts Photos

Express Scripts photo of: Express Scripts' Headquarters
Express Scripts photo of: Sporting our red on National Wear Red Day to bring awareness to women's heart health
Express Scripts photo of: Employees on our pharmacy operations teams were really feeling the love on Valentine's Day
Express Scripts photo of: Employees joined the Walk to End Alzheimer's
Express Scripts photo of: Employees of the Acredo team join the walk for PI to support the Immune Deficiency Foundation
Express Scripts photo of: Employees donated to the Marine Toys for Tots Foundation
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Express Scripts Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (2)  

    Home Delivery & Member Service Interview

    Anonymous Employee in Saint Louis, MO
    Accepted Offer
    Positive Experience
    Average Interview


    I applied through college or university. The process took a week. I interviewed at Express Scripts (Saint Louis, MO) in March 2017.


    I had two rounds of interview. First view was a lunch interview with University Relation Recruiters. It was not much of an interview, but more of a friendly conversation over topics about the position, the company, and me. Second round was a phone interview with Senior Director at Workforce Optimization. It was more formal. The questions were all behavioral.

    Interview Questions

    • Q: Could you describe one of your leadership experiences?   Answer Question
See All 469 Interviews

Express Scripts Awards & Accolades

  • Top 50 Companies for Diversity, DiversityInc, 2018
  • Best Place to Work For LGBTQ Equality, Human Rights Campaign Foundation, 2018
  • Top Veteran Friendly Companies, U.S. Veterans Magazine, 2018
  • World's Most Admired Companies, Fortune, 2017
  • Best Places to Work for Disability Inclusion, Disability Equality Index (DEI), 2017
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Work at Express Scripts? Share Your Experiences

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