Express Scripts Reviews

Updated May 4, 2021

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3.5
55%
Recommend to a Friend
79%
Approve of CEO
Express Scripts President Tim Wentworth
Tim Wentworth
427 Ratings
Pros
  • "Work from home and call center positions available(in 234 reviews)

  • "Good Benefits, flexible schedule, lots of opportunuty(in 165 reviews)

  • Cons
  • "Work life balance is not so great(in 249 reviews)

  • "If you are on a team that is overloaded you will have no work life balance(in 93 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Express Scripts and is not affected by filters.

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    1. 5.0
      Current Employee, more than 1 year

      Phenomenal Company

      Apr 14, 2021 - Project Manager in Bloomington, MN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Coworkers, actual work, pay was good,

      Cons

      Some long hours and demanding clients

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    2. 1.0
      Former Employee, more than 1 year

      Absolutely terrible.

      Apr 11, 2021 - Coverage Determination Specialist in Baltimore, MD
      Recommend
      CEO Approval
      Business Outlook

      Pros

      It’s a job that pays money and provides decent PTO

      Cons

      They gave one salary and position in the offer letter and then called both a typo once I took the job. Wanted me to sign a new offer letter with a lower salary and position or they were gonna fire me. They don’t treat their employees like people. No one in management knows anything and doesn’t know who would know anything. They don’t care about you at all, just the numbers they can show to their bosses. Everyone is pretty nasty and rude. Like, everyone. Don’t ask questions if you want an answer. Only ask questions if you want their original statement repeated with emphasis and no clarification. Lots of expectations of employees (metrics, etc.) but zero standards for themselves. Don’t send an email if you want a response. Send at least three emails if you want an answer for literally anything, including one where you resend your original email and another where you CC their boss. Don’t expect to advance unless you rely heavily on nepotism. Expect to know everything you’re doing wrong but not what you’re doing right. Their systems and processes are outdated. Expect to be trained based on what you did wrong and not initial training.

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      1 person found this review helpful
    3. 4.0
      Current Employee, more than 8 years

      Solid place to work

      Apr 30, 2021 - Senior Director in Franklin Lakes, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Cigna culture has been aligned with Express Scripts culture

      Cons

      Top heavy leadership is growing

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    4. 4.0
      Current Employee, less than 1 year

      Great people, muddled leadership

      Apr 28, 2021 - Production Supervisor in Tempe, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people to work with and for. Good hours.

      Cons

      Mixed messages from senior leaders.

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    5. 2.0
      Former Employee, less than 1 year

      Express Scripts

      May 4, 2021 - Senior Account Installation Analyst in Franklin Lakes, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Outgoing coworkers who were easy to work with

      Cons

      very poorly organized with tight governmental deadlines. very high turnover with employees

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    6. 1.0
      Current Employee, more than 10 years

      They dont care about you

      Feb 23, 2021 - Resolution Team Lead/ASC in Tempe, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      developed good friends over the years.

      Cons

      after 12 years with the company, I could no longer deal with the horrible changes management was making. they let customer service reps (PCAs) walk all over you with no recourse. I attempted to advise management how the changes they were making made the job 100x worse for us and they couldn't care less. they are extremely short-sighted . there is no job satisfaction any longer. you get yelled at by patients and employees alike and they no longer let you even take charge of the patient's concerns and follow through to resolution. when we were "express scripts" we were truly Pharmacy Technicians and had the ability to call doctors to get prescriptions, enter Prior Authrizations, etc. now we are "Pharmacy Technicians" in name alone. If you have a desire to help patients get medications they need and use a license you studied hard to obtain, this is not the job for you.

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      1 person found this review helpful
    7. 3.0
      Current Employee, more than 3 years

      Doesn’t care much about employees

      Apr 30, 2021 - Production in Saint Louis, MO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      They have good benefits and perks

      Cons

      Management don’t like you to be off or leave early. They just want production done

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    8. 4.0
      Current Employee, more than 1 year

      Product Manager

      Apr 15, 2021 - Product Manager in Franklin, TN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great pay, benefits, and PTO

      Cons

      Company direction is hard to follow

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    9. 3.0
      Former Employee, less than 1 year

      good benefits, work from home is great, pay sucks for what you deal with

      Apr 26, 2021 - N/A in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good benefits, work from home is great,

      Cons

      pay sucks for what you deal with

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    10. 4.0
      Former Employee, more than 10 years

      Long time employee

      Apr 6, 2021 - Certified Pharmacy Technician in Harrisburg, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Excellent pay carried over from previous company contract.

      Cons

      Local PA office closed for larger center.

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    Viewing 1 - 10 of 1,790 Reviews

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