Express Scripts Reviews | Glassdoor

Express Scripts Reviews

Updated August 18, 2017
2,118 reviews

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2.9
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Express Scripts President & Chief Executive Officer Tim Wentworth
Tim Wentworth
312 Ratings

2,118 Employee Reviews

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Pros
  • Great work life balance/ Work From Home ability (in 184 reviews)

  • Embracing agile has promoted work life balance (if you want that) or if you want to work more projects you can get involved with other teams (in 51 reviews)

Cons
  • The company is struggling to define a work-life balance (in 213 reviews)

  • no work life balance despite company rhetoric to the contrary (in 78 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (23)

    "Great company where technology is a competitive advantage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Senior Director in Saint Louis, MO
    Current Employee - IT Senior Director in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Express Scripts full-time (Less than a year)

    Pros

    I joined the technology organization 2 months ago, here are my observations thus far:
    + empowered employees at all levels who are encouraged to challenge the status quo
    + helping clients and patients are truly the focus of the company... a VERY noble mission
    + Alignment at the highest c-suite levels that technology and data is a major competitive advantage
    + little bureaucracy and an org structure that feels flat and like a community. Every employee gets to hear and ask questions to the CIO every other week. No ivory towers.
    + a technologists dream: agile, CI/CD, TDD, cloud (PCF), big data/analytics, mobile and watch apps, hack-a-thons, collaborative workspaces. This is the journey the organization is on.
    + great culture: supporting charities and community service is important; fun at work with ping pong tables, adult coloring murals, March Madness viewing party. Casual dress code is also nice.

    Cons

    - I've been here two months and can find very little cons. The company has gone through a major cultural transformation over the last 2 years with new C-suite leadership. I did read through the glass door reviews before I accepted my position and I can say that most of the reviews are based on the old culture. I am very glad I joined the Express Scripts team.

    Advice to Management

    Keep the unwavering focus on the patients and clients. Internally: keep the focus on the employees and their empowerment to make a difference.


  2. Helpful (1)

    "Experience in middle management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director
    Former Employee - Director
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Express Scripts full-time (More than 10 years)

    Pros

    Good salary and decent benefits (although the benefits became expensive in the past few years and how much you pay for them is based on how much you make)

    Cons

    Senior management does not value experience and knowledge.

    Advice to Management

    Stop getting rid of people who add value to the company, Downsizing may be necessary, but the process for deciding who stays and who goes needs to be evaluated.

  3. "Great Turn Around in Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Technology in Bloomington, MN
    Current Employee - Information Technology in Bloomington, MN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Express Scripts full-time (More than 3 years)

    Pros

    - Terrific focus on customer
    - Engaged leadership
    - Transformational

    Cons

    - Systems and processes catching up with direction


  4. "Pharmacy Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Louis, MO
    Former Employee - Anonymous Employee in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Express Scripts full-time (More than 3 years)

    Pros

    Great benefits, but horrible leadership

    Cons

    Overworked and underpaid and not appreciated

    Advice to Management

    Pay your employees what they are worth!


  5. Helpful (1)

    "All-in-All a good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative in Charlotte, NC
    Former Employee - Member Service Representative in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Express Scripts full-time (More than 3 years)

    Pros

    The company doesn't require that you be over "sugary" will members when they call in. For example, you don't have to ask permission to ask them a question. The company also recognizes your achievements and commitment to providing excellent service.

    Cons

    I was work-at-home in North Carolina and sometimes had problems getting a supervisor to pick up when I had to escalate a call. The members would get irritated having to wait so long to get help. Also, training for dealing with open season calls was inadequate. Oftentimes I could not find prescription benefit info on plans that had not gone into effect yet.

    Advice to Management

    Make sure that your member services reps working at home get sufficient training to feel comfortable giving out info, and feel like experts at their jobs.


  6. "Love it here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Client Service Specialist
    Current Employee - Client Service Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Express Scripts full-time (More than 3 years)

    Pros

    Express scripts is working every day to be more employee friendly and making sure employees feel appreciated and valued.

    Cons

    It's a large company so some roles can really begin to feel like you're just a number and it's hard to get noticed. It gets better though!

    Advice to Management

    Take the time to get to know your team and figure out who wants to go where. They will appreciate you for it and will feel more valued and in turn, will work harder.


  7. "Brief opinion on working with ESI"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Express Scripts full-time

    Pros

    The company as a whole provides incentives to do your best. There are plenty of resources, and plenty of opportunities for growth.

    Cons

    Shift bids. They severely interfere with the work/life balance.

  8. "Pharmacy Tech."

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Express Scripts full-time

    Pros

    Lots of overtime. Four days a week.

    Cons

    No room for growth in career.


  9. "Accounts payable manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Finance Manager
    Current Employee - Finance Manager
    Recommends
    Approves of CEO

    I have been working at Express Scripts full-time (More than 3 years)

    Pros

    Great pay
    Flexibility within work day
    Culture

    Cons

    Senior management
    Communication
    Accountability for some areas


  10. "Couldn't be happier."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate IT Project Manager in Saint Louis, MO
    Current Employee - Associate IT Project Manager in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Express Scripts full-time (More than a year)

    Pros

    Great leadership and engagement (in certain areas).
    Engaging work
    Flexible hours
    Great work life balance/ Work From Home ability.
    Great benefits, too!

    Cons

    Personalities will certainly dictate your experience. Some leaders have bad (yet earned) reputations.

    *side note* great experience with my current leadership. But I know that there are others with different experiences.

    Advice to Management

    Keep doing what you're doing!


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