Express Scripts Reviews

Pros

great benefits and great pay

Cons

there are no cons to me

Pros

i still work from home.

Cons

management only promotes you if you kiss up to them. they do not care about how hard you work, that you support your peers, get good reviews from patients. they will still give you a terrible review. just so they can justify giving only a. 1.5% raise for the year. it doesnt even keep up with inflation...let alone the value i bring to the organization i bring to the company for working there for over 12 years. i have the knowledge of 4+ departments that i use in my daily job and i get paid only $2 more per hour than new-hires.

Pros

PBM industry is very profitable and safe industry to be in. In Account Management, you have a team you work with so you can learn from others and they will help you with your accounts. Most of the account teams consist of folks who have been there a very long time, so they are knowledgable of the industry.

Cons

Very old school and old technology used. Lenovo laptops. Not very willing to change or try new things. Top heavy and favor the employees who have been there forever. Bureaucracy for the most part. It all depends what team you are on and what manager you have of course. They underpay folks who are new and overpay folks who have been there forever and are deadweight.

Pros

Great benefits and perks such as points to earn flights , electronics etc

Cons

They pick at you and pick at you until you feel completely defeated despite the fact that patients give you nothing but compliments on your help and abilities

Pros

Good pay and plus the benefits

Cons

Not personal and don’t care about your personal life positive or negative

Pros

Decent priced Cigna insurance. Room for growth. Monthly bonuses based off metrics. Bonus structure based off your effort. Paid (most) holidays off. Nice superiors.

Cons

No matter how great your “conversion” rate is, your Quality must be great or else you get no bonus. Some SMEs provide inaccurate info. Training classes don’t offer extra pay. No shift differential pay. No extra pay for speaking another language. Metrics include hold time while waiting for another dept (which can take a really long time).

Pros

I learned some new skills and met new people.

Cons

The call center is very fast paced, CSR's take over 100 calls per day. Members can be rather rude and insensitive, screaming and cussing about issues the CSR's have no control over and had no hand in. Supervisors change constantly. The turn over rate is high. Metrics have to be met. You are micromanaged. The pay is low in comparison to the companies expectations. You can not recommend that an angry member speak with a supervisor so you sit and listen to them talk down to you and degrade you. Not worth the stress and anxiety!

Pros

Work from home opportunity after Covid

Cons

If you do calls, it gets challenging due to rude patients

Pros

For this entry-level position, the starting salary is adequate.

Cons

Pay increases are minimal in comparison to the amount of knowledge and work you are trained on.

Pros

Allowed to work from home.

Cons

The hours are long and difficult at times.