Express Scripts Reviews | Glassdoor

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Express Scripts Reviews

Updated January 22, 2018
2,240 reviews

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2.9
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Express Scripts President & Chief Executive Officer Tim Wentworth
Tim Wentworth
388 Ratings

2,240 Employee Reviews

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Pros
Cons
  • The company is struggling to define a work-life balance (in 224 reviews)

  • no work life balance despite company rhetoric to the contrary (in 82 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (42)

    "Great company where technology is a competitive advantage"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Senior Director in Saint Louis, MO
    Current Employee - IT Senior Director in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Express Scripts full-time (Less than a year)

    Pros

    I joined the technology organization 2 months ago, here are my observations thus far:
    + empowered employees at all levels who are encouraged to challenge the status quo
    + helping clients and patients are truly the focus of the company... a VERY noble mission
    + Alignment at the highest c-suite levels that technology and data is a major competitive advantage
    + little bureaucracy and an org structure that feels flat and like a community. Every employee gets to hear and ask questions to the CIO every other week. No ivory towers.
    + a technologists dream: agile, CI/CD, TDD, cloud (PCF), big data/analytics, mobile and watch apps, hack-a-thons, collaborative workspaces. This is the journey the organization is on.
    + great culture: supporting charities and community service is important; fun at work with ping pong tables, adult coloring murals, March Madness viewing party. Casual dress code is also nice.

    Cons

    - I've been here two months and can find very little cons. The company has gone through a major cultural transformation over the last 2 years with new C-suite leadership. I did read through the glass door reviews before I accepted my position and I can say that most of the reviews are based on the old culture. I am very glad I joined the Express Scripts team.

    Advice to Management

    Keep the unwavering focus on the patients and clients. Internally: keep the focus on the employees and their empowerment to make a difference.


  2. Helpful (1)

    "Very excited to have joined"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Technology in Saint Louis, MO
    Current Employee - Director of Technology in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Express Scripts full-time (Less than a year)

    Pros

    Technology organization is going through a reset and a change in mindset from constant acquisitions to improving technology and productivity. Having come from a large global company that was ranked in the top 5 place to work in the US I was a little skeptical of the transformation talk during my interviews. I made the move as I have faith in the the Sr leadership team making long term investments and understanding user and employee experience and how that effects productivity and happiness. A lot of people can make a great impact here and feel empowered to help change happen and continue to help the company grow.

    Cons

    I haven't found any major con, there is a lot of improvement opportunities that is going through the motions of employee empowerment and various individuals seeing something and knowing that it can be done better.

    Advice to Management

    Continued push to remove red tape and outdated processes and procedures. Encouraged with the conversions of long term contractors to FTEs, need to look for more options for bringing in talent.

  3. Helpful (1)

    "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Saint Louis, MO
    Former Employee - Senior Manager in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Express Scripts full-time (More than 3 years)

    Pros

    Good 401k plan, salary and vacation benefit

    Cons

    Internal drama and struggles - senior leaders that are poisonous yet remain or get promoted.

    Advice to Management

    Listen to your middle management leaders that have experience at ESI - ask them how to make improvements - let them have a voice.


  4. "Good Training"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Training is good. They make sure you are prepared.

    Cons

    It's a call center job. It is hard to get promoted


  5. "Patient Care Advocate II"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Care Associate in Overland Park, KS
    Former Employee - Patient Care Associate in Overland Park, KS
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Express Scripts full-time (More than 3 years)

    Pros

    Good pay, good hours, flexible

    Cons

    Not a lot of room for growth


  6. Helpful (1)

    "Good place to work...but"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Express Scripts full-time

    Pros

    Benefits, people working along side. cafeteria.

    Cons

    pay relativly low. Benefits have been cut back a bit, but still pretty generous.

    Advice to Management

    Don't always make annual review time to take time looking at headcount and see which extraction will save $$. These are people whose dreams are held by the hands of the shareholders. it would be different if they had to meet face to face: maybe then they'd extend their own compassion to a woman just shy of 59, with two kids in college and a mortgage rather than a salary plus benefits that needs to be cut so the dividends are healthy!


  7. "senior patient care advocate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Express Scripts full-time

    Pros

    learned lots about healthcare, medicine, and insurance

    Cons

    i have no cons

  8. "Decent Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacy Technician in Saint Louis, MO
    Current Employee - Pharmacy Technician in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Express Scripts (More than a year)

    Pros

    people and benefits
    great people to work with

    Cons

    pay
    atmosphere
    life and work balance
    unrealistic work goals


  9. Helpful (2)

    "Do NOT work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Prior Authorization Representative in Cedar Rapids, IA
    Current Employee - Prior Authorization Representative in Cedar Rapids, IA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Express Scripts full-time (More than 3 years)

    Pros

    Some TL's like mine are wonderful. They usually work with your schedule.

    Cons

    Very low pay, no raises, no opportunities to grow with in the company. Again very low pay.


  10. "Long Term Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Certified Pharmacy Technician in Tempe, AZ
    Current Employee - Certified Pharmacy Technician in Tempe, AZ
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Express Scripts (More than 10 years)

    Pros

    Benefits, cross training, day and evening shifts, promotion opportunities

    Cons

    Need to ensure enough volume to maintain 40 hr work week, also allow more work from home opportunities for leads

    Advice to Management

    No favoritism


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