Express Scripts Reviews | Glassdoor

Express Scripts Reviews

Updated June 20, 2018
2,333 reviews

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2.9
StarStarStarStarStar
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Approve of CEO
Express Scripts President & Chief Executive Officer Tim Wentworth
Tim Wentworth
438 Ratings

2,333 Employee Reviews

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Pros
  • "Great work life balance/ Work From Home ability" (in 202 reviews)

  • "Embracing agile has promoted work life balance (if you want that) or if you want to work more projects you can get involved with other teams" (in 63 reviews)

Cons
  • "Very little work-life balance (work was 60 - 70 hours a week)" (in 230 reviews)

  • "No work life balance (60-70 hours/week)" (in 86 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "We've come a long way ... and getting better!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Express Scripts full-time (More than 3 years)

    Pros

    Ability to help patients
    A lot of focus on employee engagement and improving the culture
    Love the emphasis on diversity and inclusion

    Cons

    Silos still exist within the org

    Advice to Management

    Continue to focus on culture and improving the workplace


  2. "Working with talented people to make healthcare better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Express Scripts full-time (Less than a year)

    Pros

    Interesting challenges, meaningful service, engaged, thoughtful colleagues

    Cons

    Silo'd work flows, communication gaps, not enough organizational self-awareness

    Advice to Management

    Keep it up

  3. "Pharmacy technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pharmacy Technician in Saint Louis, MO
    Current Employee - Pharmacy Technician in Saint Louis, MO

    I have been working at Express Scripts full-time

    Pros

    I'm the best person for this job I move at a fast paste every out going,friendly,easily to communicate with,and have good listen and people skills

    Cons

    At least be full staff

    Advice to Management

    N/A


  4. "Specialty dept"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Express Scripts full-time

    Pros

    overtime is steadily available,

    Cons

    no work life balance and constant pressure to perform at top speed


  5. "Senior Systems Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Express Scripts full-time

    Pros

    Big organization with competitive salary.

    Cons

    too many layer of management that do not know their jobs.


  6. "Claims Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Specialist in Memphis, TN
    Former Employee - Claims Specialist in Memphis, TN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Express Scripts (More than a year)

    Pros

    The work itself wasn't very hard.

    Cons

    Learn one thing in training then as soon as you get to the work floor they put you on other task with little to no training at all. They don't hold people accoutable for their mistakes which affect the work load but micro manage time.


  7. Helpful (1)

    "Pharmacy Support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Benefits, pay, time off, 401k

    Cons

    No job security, company's lay offs

  8. "Corporate Space Planner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Corporate Space Planner in Franklin Lakes, NJ
    Former Employee - Corporate Space Planner in Franklin Lakes, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Express Scripts full-time (More than 10 years)

    Pros

    Amazing f friendly environment to work

    Cons

    none I cant think of a negative

    Advice to Management

    keep growing


  9. Helpful (1)

    "Good for experience in customer service."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Patient Care Coordinator in Byfield, MA
    Former Employee - Patient Care Coordinator in Byfield, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Express Scripts full-time (More than a year)

    Pros

    Days fly by and it's good experience.

    Cons

    Heavy inbound calls, little ability to take vacation on the fly. Feels like you can't take a sick day because of how it affects the whole call center.

    Advice to Management

    Give a little to get a little.


  10. Helpful (1)

    "CSR/PCA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Representative in Tempe, AZ
    Current Employee - Customer Care Representative in Tempe, AZ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Express Scripts full-time (Less than a year)

    Pros

    Plenty of work, some decent benefits, pay was better than average

    Cons

    Even though the training program was quite extensive (6 weeks) classroom. I learned more in the 2 weeks on the floor actually doing the job. Knowledge without application is useless. I found it amazing that a company this large did not have a training simulator program that would mirror actual and most common questions encountered in a call center.

    Advice to Management

    Make supervisors do the job and they should be experts in the field. Get rid of the customer service rating system that puts the bonus potential solely in the hands of angry customers even though you were superb


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