Express Scripts Interview Questions
Updated Mar 9, 2023
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Interviews at Express Scripts
Interviews for Top Jobs at Express Scripts
- Patient Care Advocate (59)
- Pharmacy Technician (22)
- Customer Service Representative (18)
- Data Entry Pharmacy Technician (14)
- Intern (13)
- Financial Analyst (13)
- Account Manager (12)
- Business Analyst (12)
- Staff Pharmacist (10)
- Project Manager (9)
- Data Entry Technician (7)
- Prescription Benefits Specialist (7)
- Software Engineer(Internship) (7)
- Analyst (6)
- Certified Pharmacy Technician (6)
- Associate Business Analyst (5)
- Senior Manager (5)
- Sales Coordinator (5)
- Call Center Supervisor (5)
- Prior Authorization (5)
- Prior Authorization Representative (5)
- Internship (4)
- Production Clerk (4)
- Pharmacist (4)
- Data Entry (4)
- Prescription Benefit Specialist (4)
- Pharmacy Production Clerk (4)
- Software Engineer (3)
- Clinical Pharmacist (3)
- Client Administrator (3)

Anonymous Interview Candidate
I interviewed at Express Scripts
Easy, just go in be yourself. When you answer the questions be sure to answer fully using the star format. They will ask questions like why should we hire you. You
- Why should we hire you?

Anonymous Employee
I applied online. The process took 5 days. I interviewed at Express Scripts
Questions were relatable and interviewer was very personable. Interview was slotted for 30 minutes but it lasted almost an hour. And that indeed was a good thing in my case, because I got an offer.
- Tell me about a time when you dealt with an angry customer.
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Anonymous Employee
I interviewed at Express Scripts
Had two rounds of interviews, one with hiring manager and senior manager and the other with a person on the team. Both phone interview with video. Hiring manager interview lasted 45-1hr going through technical and business questions and the team interview was 30 minutes.
- Knowledge on claims data, health insurance terminology, SQL code.

Anonymous Employee
I interviewed at Express Scripts
The interview process was good they ask customer service questions like what does customer service mean to you? Tell me about a time a customer was upset and how did you handle that?
- How would you handle a angry customer?

Anonymous Interview Candidate
I interviewed at Express Scripts
How did you hear about this position? What type of work environment do you prefer? How do you deal with pressure or stressful situations? Do you prefer working independently or on a team?

Anonymous Interview Candidate
I applied through a recruiter. I interviewed at Express Scripts
Recruiter was great but could tell this position was a struggle to fill due to hiring managers. He said " I haven't had communication with them for a week" during the phone screening which should have been the first red flag. It took another week to figure out a phone panel interview time that worked for the 3 hiring managers. One out of three did not show with no explanation. Standard interview questions about work experience and excel skills. One manager was nice enough, the second I could hear messaging throughout the whole interview which was distracting. This was a long but easy interview. They said they are making their selection in 2 weeks but would not accept a job if offered. Salary is not as competitive for the same position with other companies and managers did not seem like they offered team support.
- What is your proficiency with excel?

Anonymous Employee
I interviewed at Express Scripts
Phone screen. Then in person interview. Met in lobby brought up to meeting room and had interview. Was asked to to an assessment after the interview. Was brought back to the lobby. I sent a tabk you email later in the day
- Basic interview questions were asked

Anonymous Employee
I interviewed at Express Scripts
Contacted by a recruiter, then your resume is sent to a manager for situational questions, then contacted by recruiter. The process takes weeks. The on boarding process does not cover benefits.
- Tell me about a time you identified an opportunity and how did you act on it.

Anonymous Employee
I applied online. The process took 1 week. I interviewed at Express Scripts
Behavioral questions "tell me about a time" Scenarios in the work place and how you dealt with them as being independent or as a team player. Also, what are your pros and cons about being in a leadership role.
- Tell me about a time you had to handle conflict & resolution.

Anonymous Employee in Memphis, TN
I applied through a staffing agency. The process took 2 weeks. I interviewed at Express Scripts (Memphis, TN)
The interview process was quick. I went through a placement service. The overall interview process was simple once you made it past the initial interview with the placement service. I had a total of 3 interviews. If you have any medical background, that would be a plus. Medical terminology and ICD-10 codes knowledge is a plus also.
- How would you handle an upset patient or patient's parent?
- Are you familiar with health insurance?
- How would you handle a coworker who is not pulling their weight on your team?
Express Scripts Interviews FAQs
Glassdoor users rated their interview experience at Express Scripts as 60% positive with a difficulty rating score of 2.66 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Senior Training Specialist and Meeting Planner rated their interviews as the hardest, whereas interviews for Contracts Specialist and Patient Care Coordinator roles were rated as the easiest.
The hiring process at Express Scripts takes an average of 23.17 days when considering 553 user submitted interviews across all job titles. Candidates applying for Associate Business Analyst had the quickest hiring process (on average 1 day), whereas RN Case Manager roles had the slowest hiring process (on average 150 days).
Common stages of the interview process at Express Scripts according to 553 Glassdoor interviews include:
Phone Interview: 20.29%
One on One Interview: 17.98%
Drug Test: 16.16%
Background Check: 12.21%
Skills Test: 11.36%
Group Panel Interview: 9.54%
Personality Test: 4.86%
Presentation: 3.89%
IQ Intelligence Test: 2.55%
Other: 1.15%
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